Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							Managing phones 
37 Adding new phones 
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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
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Managing phones
This section explains how to add, swap, upgrade, and remove the phones on your 
system. This section also gives you tips for customizing your own phone (for 
system administration) so it has the feature buttons you need for many 
administration and troubleshooting tasks. 
Note that this section does not tell you how to administer an attendant console. If 
you need to add or modify an attendant console, refer to ‘‘
Managing your 
attendant consoles’’ on page 91.
Adding new phones
When you are asked to add a new phone to the phone system, what do you do 
first? To connect a new phone you need to do three things: 
nfind an available port
nwire the port to the cross-connect field or termination closet
ntell the telephone system what you’re doing
Before you can determine which port to use for the new phone, you need to 
determine what type of phone you are installing, what ports are available, and 
where you want to install the phone. 
						

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Managing phones 
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Gathering necessary information
1. Determine whether the phone is an analog, digital, ISDN, or hybrid set.
You need this information to determine the type of port you need, because 
the port type and phone type must match. If you do not know what type of 
phone you have, refer to the Type field under ‘‘
Station’’ on page 882 for a 
list of phones by model number.
2. Record the room location, jack number, and wire number.
You may find this information on the jack where you want to install the 
phone, recorded in your system records, or from the technician responsible 
for the physical installation.
3. Display the available boards (cards) and ports.
To view a list of boards on your system, type 
list configuration station 
and press 
RETURN.
 
The System Configuration screen shows all the boards on your system that 
are available for connecting phones. You can see the board number, board 
type, circuit-pack type, and status of each board’s ports. 
4. Choose an available port and record its port address.
Each port that is available or unassigned is indicated by a ‘
u.’ Choose an 
available port from a board type that matches your phone type (such as a 
port on an analog board for an analog phone).
Every phone must have a valid port assignment, also called a port address. 
The combined board number and port number is the port address. So, if you 
want to attach a phone to the 3rd port on the 01C05 board, the port address 
is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port).
 SYSTEM CONFIGURATION
Board Assigned Ports
Number     Board Type  Code Vintage u=unassigned t=tti p=psa
01A05 DIGITAL LINE TN754B 000002 01 u  03 u  05 u  07 08
01A06 ANALOG LINE TN742 000010 01 02 03 04 u  u  u  u
01B05 ANALOG LINE TN746B 000008 u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C04 ANALOG LINE TN746B 000008 u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C05 DIGITAL LINE TN2224 000004 01 u  u  04 u  u  07 08
u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C06 HYBRID LINE TN762B 000004 01 02 u  u  u  u  u  u
01C09 MET LINE TN735 000005 01 u  u  u
01C10 DIGITAL LINE TN754 000004 u  u  u  u  u  u  u  u 
						

							DEFINITY ECS Release 8.2
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Managing phones 
39 Adding new phones 
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Tip:
If you add several phones at one time, you may want to print a paper 
copy of the System Configuration screen. To print the screen to a 
printer attached to the system terminal, type 
list configuration 
station print
 and press RETURN. To print to the system printer that 
you use for scheduled reports, type 
list configuration station 
schedule immediate
 and press RETURN.
5. Choose an extension number for the new phone.
The extension you choose must not be assigned and must conform to your 
dial plan. You should also determine whether this user needs an extension 
that can be directly dialed (DID) or reached via a central phone number.
Be sure to note your port and extension selections on your system’s paper 
records.
Physically connecting the phone
Once you have collected all the information, you are ready to physically wire the 
port to the cross-connect field.
If you have a Lucent representative or on-site technician who completes the 
physical connections, you need to notify them that you are ready to add the phone 
to the system. To request that Lucent install the new connections, call your Lucent 
representative to place an order.
If you are responsible for making the connections yourself and if you have any 
questions about connecting the port to the cross-connect field, refer to your system 
installation guide.
Now you are ready to configure the system so that it recognizes the new phone.
Completing the station screens
The information that you enter on the station screen advises the system that the 
phone exists and indicates which features you want to enable on the phone.
To access the station screen for the new phone:
1. Type 
add station nnnn and press RETURN, where nnnn is the extension for 
the new phone.
Make sure the extension conforms to your dial plan. You can also use the 
add station next command to add a phone to the next available extension.  
						

							DEFINITY ECS Release 8.2
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Managing phones 
40 Adding new phones 
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When the Station screen appears, you see the extension number and some 
default field values. For example, the following screen is for a new phone at 
extension 2345.
2. Type the model number of the phone into the Type field.
For example, to install a 8411D phone, type 
8411D in the Type field. Note 
that the displayed fields may change depending on the model you add.
3. Type the port address in the Port field.
4. Type a name to associate with this phone in the Name field.
The name you enter displays on called phones that have display 
capabilities. Also, some messaging applications, such as I
NTUITY, 
recommend that you enter the user’s name (last name first) and their 
extension to identify the phone.
5. Press 
ENTER to save your changes.
To make changes to this new phone, such as assigning coverage paths or feature 
buttons, type 
change station nnnn and press RETURN, where nnnn is the 
extension of the new phone.
Adding or changing feature buttons
Once you add a phone to the system, you can use the station screen to change the 
settings for the phone, such as adding or changing feature button assignments. The 
system allows you to assign features or functionality to each programmable 
button. It is up to you to decide which features you want for each phone and which 
feature you want to assign to each button.
STATION
Extension: 2345
 Lock Messages? _ BCC: _
Type: 8411D  Security Code: _________ TN: 1_
Port: _______________  Coverage Path 1: ____ COR: 1
Name: _____________________ Coverage Path 2: ____ COS: 1Hunt-to Station: _____
STATION OPTIONS
Data Option: none
Personalized Ringing Pattern: 1Speakerphone: 2-wayMessage Lamp Ext: 2345Display Language: english___  Mute Button Enabled? yPassageWay? nMM Complex Data Ext:____ 
						

							DEFINITY ECS Release 8.2
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Managing phones 
41 Using templates to add phones 
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To assign feature buttons:
1. Type 
change station nnnn and press ENTER, where nnnn is the extension 
for the phone you want to modify.
The Station
 screen appears.
2. Press 
NEXT PAGE until you locate the Feature Button Assignment fields.
Some phones have several feature button groups. Make sure that you are 
changing the correct button. If you do not know which button on the phone 
maps to each button-assignment field, refer to your phone’s manual, or 
refer to the ‘‘
Phone reference’’ on page 1065.
3. Move the cursor to the field you want to change.
4. Type the button name that corresponds to the feature you want to add.
To determine feature button names, press 
HELP or refer to ‘‘Telephone 
feature buttons’’ on page 58.
5. Press 
ENTER to save your changes.
Using templates to add phones
A quick way to add phones is to copy the information from an existing phone and 
modify it for each new phone. For example, you can configure one phone as a 
template for an entire work group. Then, you merely duplicate the template station 
screen to add all the other extensions in the group.
Note that only phones of the same model can be duplicated. The duplicate 
command copies all the feature settings from the template phone to the new 
phones.
To duplicate an existing phone:
1. Type 
display station nnnn and press RETURN.
nnnn is the extension of the station screen you want to duplicate to use as a 
template. Verify that this extension is the one you want to duplicate. 
2. Press 
CANCEL to return to the command prompt.
3. Type 
duplicate station nnnn and press RETURN, where nnnn is the 
extension you want to duplicate.
The system displays a blank Duplicate Station screen. 
						

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Managing phones 
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4. Type in the extension, port address, and phone name for each new phone 
you want to add.
The rest of the fields are optional. You can complete them at any time.
5. Press 
ENTER to save your changes to system memory.
To make changes to these phones, such as assigning coverage paths or feature 
buttons, type 
change station nnnn and press ENTER, where nnnn is the extension 
of the phone that you want to modify.
Using an alias
Not every phone model or device has a unique station screen in the system. You 
might have to use an available model as an “alias” for another. If you need to enter 
a phone type that the system does not recognize or support, use an alias. Defining 
aliases is also a useful method to identify items that act as analog stations on the 
switch, such as a fax machine, a modem, or other analog device.
If you purchase a phone model that is newer than your system, you can alias this 
phone to an available model type that best matches the features of your new 
phone. Refer to your phone’s manual to determine which alias to use. If your 
manual does not have this information, you can contact the DEFINITY helpline 
for an appropriate alias.
For example, let’s create two aliases: one to add a new 6220 phone to a 
DEFINITY ECS running R7 software and one to add modems to our system.
1. Refer to your new phone’s manual to find the correct alias.
In our example, we find that the 6220 should be administered on a R7 or 
earlier system as a 2500 phone.
2. Type 
change alias station and press RETURN.
The Alias Station screen appears.
 
STATION
Security
Ext.  Port  Name  Code Room Jack   Cable
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______ 
						

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Managing phones 
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3. Enter 6220 in the Alias Set Type field.
This is the name or model of the unsupported phone.
4. Enter 
2500 in the Supported Set Type field.
Enter the supported model in this field.
5. Enter 
modem in the second Alias Set Type field.
You can call the alias set anything you like. Once you define the alias, you 
can use the alias set in the Type field on the Station form.
6. Enter 
2500 in the second Supported Set Type field.
Entering 2500 indicates to the system that these models are basic analog 
devices.
7. Press 
ENTER to save your changes.
Now you can follow the instructions for adding a new phone (or adding a fax or 
modem). Your switch now recognizes the new type (6220 or modem) that you 
enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to set feature 
buttons and call appearance buttons. Note that if you need to use an alias for a 
phone, you may not be able to take advantage of all the features of the new phone.
Customizing your phone
This section provides recommendations for setting up or enhancing your personal 
phone. You need a phone that is powerful enough to allow you to use all the 
features you may give to other employees. You may want to add feature buttons 
that allow you to monitor or test the system, so that you can troubleshoot the 
system from your phone.
                                                                         
                  ALIAS STATION
    Alias Set Type            Supported Set Type
       6220  2500
modem 2500
_____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
’#’ indicates previously aliased set type is now native 
						

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Managing phones 
44 Upgrading phones 
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It will be much easier to monitor and test your system if you have a phone with:
na large multi-button display (such as 8434D or 8410D)
na class of service (cos) that has console permissions
nthe following feature buttons
—  ACA and Security Violations (assign to lamp buttons)
—  Busy verify
—  Cover message retrieval button
—  Major/minor alarm buttons
—  Trunk ID buttons
—  Verify button
Once you select a phone, you’ll want to determine if you want to place this phone 
at your desk or in the switch room. If the phone is in the switch room (near the 
system administration terminal), you can quickly add or remove feature buttons to 
test features and facilities. You may decide that you want a phone at both your 
desk and in the switch room — it’s up to you.
You may also find it handy to set up multiple phones for testing applications and 
features before you provide them to users. You may want to have a phone that 
mimics each type of user phone in your organization. For example, if you have 
four basic phone templates, one for executives, one for marketing, one for 
technicians, and one for other employees, you may want to have examples of each 
of these phones so you can test new features or options. Once you are satisfied that 
a change works on the test phone, you can make the change for all the users in that 
group.
Upgrading phones
If you want to change phone types for a user and do not need to change locations, 
you can just access the station screen for that extension and enter the new model 
number.
Tip:
This method can be used only if the new phone type matches the existing port 
type (such as digital phone with a digital port).
For example, if a user at extension 4556 currently has a 7410+ phone and you 
want to replace it with a new 8411D phone:
1. Type
 change station 4556 and press RETURN.
The Station
 screen for 4556 appears. 
						

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Managing phones 
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2. Overwrite 7410+ with 8411D in the Type field.
Now you can access the functions and feature buttons that correspond to an 
8411D phone.
Swapping phones
You will often find that you need to move or swap phones. For example, 
employees moving from one office to another may want to bring their phones. In 
this case, you can use X ports to easily swap the phones.
In general, to swap one phone (phone A) with another phone (B), you change 
phone A’s port assignment to 
x, change phone B’s port assignment to A’s old port, 
and, finally, change the 
x for phone A to B’s old port. Note that these swapping 
instructions work only if the two phones are the same type (both digital or both 
analog, etc.).
For example, to swap phones for extension 4567 (port 01C0505) and extension 
4575 (port 01C0516), complete the following steps:
1. Type 
change station 4567 and press RETURN.
2. Record the current port address (
01C0505) and type x in the Port field.
3. Press 
ENTER to save your changes.
4. Type 
change station 4575 and press RETURN.
5. Record the current port address (
01C0516).
6. Type 
01C0505 in the Port field.
7. Update the Room and Jack fields. 
8. Press 
ENTER to save your changes.
9. Type 
change station 4567 again and press RETURN.
10. Type 
01C0516 in the Port field.
This is the port that used to be assigned to extension 4575.
11. Update the Room and Jack fields.
12. Press 
ENTER to save your changes.
13. Physically unplug the phones and move them to their new locations.
When you swap phones, the system keeps the old button assignments. If you are 
swapping to a phone with softkeys, the phone could have duplicate button 
assignments, because softkeys have default assignments. You may want to check 
your button assignments and modify them as necessary. 
						

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Using TTI to move phones
Terminal Translation Initialization (TTI) allows you to merge an x-ported station 
to a valid port by dialing a TTI merge code, a system-wide security code, and the 
x-port extension from a telephone connected to that port. TTI also allows you to 
separate an extension from its port by dialing a similar separate digit sequence. 
This action causes the station to revert to an x-port.
TTI can be used for implementing telephone and data module moves from office 
to office. That is, you can separate a telephone from its port with TTI, unplug the 
telephone from the jack, plug in the telephone in a jack in a different office, and 
merge the telephone to its new port with TTI.
!SECURITY ALERT:
If you do not manage this feature carefully, its unauthorized use may cause 
you security problems. For example, someone who knows the TTI security 
code could disrupt normal business functions by separating telephones or 
data terminals. You can help protect against this action by frequently 
changing the TTI security code. You can further enhance system security by 
removing the FAC from the system when it does not need to be used (for 
example, there are no moves going on at present). Consult the BCS Systems 
Security Handbook for additional steps to secure your system and find out 
about obtaining information regularly about security developments.
Before you start
Before you can merge a telephone, you must set the TTI State field to 
voice on the 
Feature-Related System-Parameters screen. You also must set the extension to 
match the port type of the TTI port making the merge request. For example, a 
digital telephone type can merge only to a port on a digital board.
NOTE:
If you use CAMA trunks and you are moving a phone to a different physical 
location, be sure to update your emergency service provider’s database. 
Since emergency teams use this database to determine the phone’s location 
during an emergency call, you should help keep this database current.
NOTE:
You cannot use TTI to change 10-MET, 20-MET, or 30-MET phones.