Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
87 Setting up Terminal Self Administration 
4
nVisitor telephones
An executive may have another telephone in their office that is to be used 
by visitors. It may be desirable that the visitor be able to bridge onto a call 
that is active on the executive’s primary extension number. A bridged call 
appearance makes this possible.
nService environments
It may be necessary that several people be able to handle calls to a 
particular extension number. For example, several users may be required to 
answer calls to a hot line number in addition to their normal functions. 
Each user may also be required to bridge onto existing hot line calls. A 
bridged call appearance provides this capability.
nA user frequently using telephones in different locations
A user may not spend all of their time in the same place. For this type of 
user, it is convenient to have their extension number bridged at several 
different telephones.
Setting up Terminal Self 
Administration
Terminal Self-Administration (TSA) allows users to administer some of their own 
feature buttons from their telephones. TSA is available only for 6400-series, 
8400-series, and Callmaster phones. Users are prompted, via the telephone’s 
display, to choose features to assign to buttons on their telephones.
Before you start
To prevent users from changing another users phone administration, you can 
enable the system-wide option that requires users to enter a station security code 
before they can administer their phone. To enable this option:
1. Set the Station Security Code for Terminal Self-Administration Required 
on the Security-Related System Parameters screen to 
Y.
If you enable this option, the user is prompted for the station security code 
when they press the Admin button. The user must enter the security code, 
followed by the pound (#) button or the Done softkey. 
Instructions
You need to assign a security code to the user’s Station screen for each user you 
want to enable access to TSA. You also need to assign the user an Admin feature 
button. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
88 Setting up Terminal Self Administration 
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For example, to assign a security code of 12345678 to extension 4234, complete 
the following steps:
1. Type 
change station 4234 and press RETURN.
The Station
 screen for extension 4234 appears.
2. In the Security Code field, type 
12345678.
You should assign unique security codes for each user. Once you enter the 
code and move off the field, the system changes the field to ‘*’ for extra 
security.
3. In one of feature button fields, type 
admin.
You can assign this button to a feature button or a softkey.
4. Press 
ENTER to save your changes.
More information
Before a user can enter the TSA Admin mode, their telephone must be completely 
idle. After a user presses the Admin button and enters a security code (if 
necessary), they are prompted, via the telephone’s display, to choose features to 
administer to buttons on their telephone.
The user can add, replace, or delete any of the following feature-button types from 
their telephone.
nCDR Account Code
nAutomatic Dial 
nBlank
nCall Forwarding
nCall Park
nCall Pickup
nDirected Call Pickup
nGroup Page
nSend All Calls
nActivate Whisper Page
nAnswerback for Whisper Page
nWhisper Page Off
End-user button changes are recorded to the switch’s history log so that remote 
services can know what translations are changed. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
89 Setting up Terminal Self Administration 
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Fixing problems
nWhen a telephone is in the Admin mode, the telephone cannot accept any 
calls — the telephone is treated as if it were busy. Also, a user cannot make 
calls while in the Admin mode.
nAny button state a telephone is in when the telephone enters the Admin 
mode stays active while the telephone is in the Admin mode.
nACD agents who wish access to the Admin mode of TSA must be logged 
off before pressing the Admin button. If they are not logged off when they 
attempt to enter the Admin mode, they receive a denial (single-beep) tone.
nCall Forwarding can be active and works correctly in the Admin mode. An 
active Call Forwarding button cannot be removed when the telephone is in 
the Admin mode.
nSince the telephone must be on-hook to go into the Admin mode, the 
Headset On/Off button must be in the OFF position.
nA telephone that is in the Admin mode of TSA cannot be remotely 
unmerged by the PSA feature.
If a user has Abbreviated and Delayed Ringing active, a call can be silently 
ringing at a telephone and the user may not realize it. This ringing prevents 
the user from entering the Admin mode of TSA. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing phone features 
90 Setting up Terminal Self Administration 
4 
						

							Managing your attendant consoles 
91 Overview 
5
DEFINITY ECS Release 8.2
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April 2000
5
Managing your attendant consoles
This section provides an overview to the DEFINITY attendant consoles. It also 
explains how to add new consoles, remove consoles, and how to set your 
system-wide console parameters.
Overview
The attendant console is the main answering position for your organization. The 
console operator is responsible for answering incoming calls and for efficiently 
directing or “extending” calls to the appropriate phone.
The attendant console also can allow your attendants to monitor:
nsystem problems
ntoll fraud abuse
ntraffic patterns
The number of consoles you can have in your organization varies depending on 
your DEFINITY system. For more information about your specific system 
capacity, refer to DEFINITY ECS System Description.
302 attendant consoles
DEFINITY ECS supports two types of consoles: the 302A/B and the 302C 
console. You may have a basic or enhanced version of these consoles. Figure 1 on 
page 92 shows the 302A/B console and Figure 2 on page 93 shows the 302C 
console. The next two figures show the button layouts on the Feature area and on 
the optional Selector console. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
92 Overview 
5
Figure Notes
Figure 1. 302A and 302B attendant console 
1. Call processing area
2. Handset
3. Handset cradle
4. Warning lamps and call waiting lamps
5. Call appearance buttons
6. Feature area
7. Trunk group select buttons8. Volume control buttons
9. Select buttons
10. Console display panel
11. Display buttons
12. Trunk group select buttons
13. Lamp Test Switch
302bphn1 KLC 051496 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Managing your attendant consoles 
93 Overview 
5
Figure Notes
Figure 2. 302C attendant console
1. Handset
2. Handset cradle
3. Call processing area
4. Warning lamps and call waiting lamps
5. Outside-line buttons
6. Display buttons7. Display
8. Select buttons
9. Volume control buttons
10. Outside-line buttons
11. Feature buttons
12. Call appearance buttons
a
bc
de
f
Po s i t i o n
Available
Forced
ReleaseNight Pos
Busy
Calls Waiting
Calls Waiting
Wa r n i n g
Individual
Calls Waiting
Alarm
Alarm Reported
Control
Wa r n i n g
BusyControl
Wa r n i n g
Busy
Split Hold
Date
TimeRinger
Select Volume
Cancel Start Release
3DEF1
4GHI
7PRQS
6MNO
9WXYZ
2ABC
5JKL
8TUV
0
phdg302c KLC 031199
1
2
3
4
5
7
6
8
9
10
11
12 
						

							DEFINITY ECS Release 8.2
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Managing your attendant consoles 
94 Overview 
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Figure 3. Console feature button layout
Figure 4. Enhanced Selector Console
1
ONLY)2  3 4 5 6 7 8
00 01 02 03 04 05 06 07 08 09
10 20
30
40 50 60
70
80
90 91 92 93 94 95 96 97 98 99
89  88  87  86  85  84  83  82  81
71 72 73 74 75 76 77 78 79
69  68  67  66  65  64  63  62  61
51 52 53 54 55 56 57 58 59
49  48  47  46  45  44  43  42  41
31 32 33 34 35 36 37 38 39
29  28  27  26  25  24  23  22  21
11 12 13 14 15 16 17 18 19
HUNDREDS GROUP
SELECT BUTTONS
FOR IDENTIFICATION
9 10
11 12 13 14 15 16 17 18 19 20
TWENTY ADMINISTRABLE
(NUMBERS 1-20 ARE 
						

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Administrator’s Guide  555-233-506  Issue 1
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Managing your attendant consoles 
95 Adding an attendant console 
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DEFINITY PC consoles
The DEFINITY PC Console is a Microsoft Windows-based call handling 
application for DEFINITY system attendants. It provides an ideal way to increase 
your productivity and to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based 
DEFINITY 302 attendant console with a DXS module, plus several enhanced 
features and capabilities. The enhanced features provide you with the ability to see 
up to six calls at once, and to handle all calls more efficiently.
PC Console also provides a powerful directory feature. You are able to perform 
searches, display user information, including a photo. You are able to place a call 
immediately from the directory.
And, because PC Console resides on a Windows-based PC, you are able to use 
other software applications at the same time. If a call comes in while you are in 
another application, you are able to handle it immediately.
For more information about the DEFINITY PC Console, contact your Lucent 
account team.
Adding an attendant console
Usually Lucent connects and administers your primary attendant console during 
cutover. However, you might find a need for a second attendant console, such as a 
backup console that is used only at night.
To add a night-only attendant console, complete the following steps:
1. Type 
add attendant 2 and press RETURN.
The Attendant Console
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
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Managing your attendant consoles 
96 Adding an attendant console 
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2. In the Type field, enter 302B1.
This is the type of attendant console.
3. If you want this attendant to have its own extension, enter one in the 
Extension field.
Tip:
If you assign an extension to the console, the COR and COS that you 
assign on this Console screen override the COR and COS you 
assigned on the Console Parameters screen. To avoid unexpected 
behavior, you should assign the same COR and same COS on both 
screens.
If you give your attendants an individual extension, users can call the 
attendant directly by dialing the extension. 
Individual attendant extensions also allow attendants to use features that an 
attendant group cannot use — for example, you can assign them to hunt 
groups. 
4. In the Console Type field, enter 
night-only.
This indicates how this console is used in your organization—as a 
principal, day only, night only, or day/night console. You can have only one 
night-time console (night only or day/night) in the system.
5. In the Port field, enter the port address for this console.
6. Type a name to associate with this console in the Name field.
7. In the Direct Trunk Group Select Button Assignments fields, enter trunk 
access codes for the trunks you want the attendant to be able to select with 
just one button.
                  ATTENDANT CONSOLE 2
        Type: 302B1         Name: operator
   Extension:  Group: 1             Auto Answer: none
Console Type: night-only     TN: 1             Data Module? n
        Port:  COR: 1       Disp Client Redir? n
                              COS: 1        Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
    Local Remote           Local Remote             Local Remote
 1:  5:                       9:
 2:  6:                      10:
 3:                     7:                      11:
 4:                     8:                      12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
 1:           5:            9:           13:           17:
 2:           6:           10:           14:           18:
 3:           7:           11:           15:           19:
 4:           8:           12:           16:           20: