Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
487 Attendant Console 
17
TN
COS
COR
Auto Answer
Data Module
Valid entries Usage
1
 to 20Enter the Tenant Partition number.
Valid entries Usage
0
 through 15Enter the class of service (COS) for this attendant console.
Valid entries Usage
0
 through 95Enter the class of restriction that reflects the desired 
restriction.
Valid entries Usage
all
Entering all in this field indicates an incoming call to an idle 
attendant will be answered automatically without any action 
(no button presses required) by the attendant.
acdEntering acd indicates only ACD split/skill calls and direct 
agent calls can auto answer. Non-ACD calls terminated to an 
attendant console with Auto Answer set to 
acd ring audibly.
none Entering none causes all calls terminated to this attendant 
console to receive some sort of audible ringing treatment. 
Valid entries Usage
y/n 
Enter y if the console is to be connected to a data terminal via 
7400B or 8400 Data Module. If 
y is entered, complete the Data 
Module screen (page 4).  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
488 Attendant Console 
17
Disp Client Redir
This field is administrable only if the Hospitality feature has been enabled on the 
System-Parameters Customer-Options screen. This field affects the station’s 
display on calls originated from a station with Client Room Class of Service.
Display Language
Enter the language in which you want console messages displayed.
H.320 Conversion
Allows H.320 compliant calls made to this phone to be converted to voice-only. 
Because the system can handle only a limited number of conversion calls, you 
may need to limit the number of phones with H.320 conversion.
Valid entries Usage
y
When the field is y, the redirection information for a call 
originating from a Client Room and terminating to this station 
displays.
Note: For stations with an “audix” station type, AUDIX Voice 
Power ports, or ports for any other type of messaging that 
needs display information, this field must be 
y.
n  When the field is n, then for all calls originating from a Client 
Room (even redirected calls) that terminate to this station, this 
station’s display will not show the redirection information. 
Only the client name and extension (or room, depending on 
what is administered on the Hospitality screen) displays.
Valid entries Usage
English 
French
Italian
Spanish
user-defined
Valid entries Usage
y/n 
Enter y for H.320 compliant calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
489 Attendant Console 
17
DIRECT TRUNK GROUP SELECT BUTTON 
ASSIGNMENTS (Trunk Access Codes)
Enter the trunk access codes (TACs) for local and remote switches. (There are 
fields for one local TAC and one remote TAC per button labeled Local and 
Remote.) The local TAC (1 to 4 digits) refers to a trunk group or Loudspeaker 
Paging zone on this switch. Remote TACs are only useful in a private network 
(including DCS) network. The remote TAC (1 to 3 digits) refers to a trunk group 
on the remote switch. If a remote TAC is given, then the local TAC must refer to a 
trunk group that connects directly to the remote switch and is also limited to 1 to 3 
digits. 
Lucent recommends a DCS trunk be specified as the local TAC between the local 
and remote switches. If the TAC specified as local between the local and remote 
switches is not a DCS trunk, the remote trunk cannot be monitored by the local 
switch.
HUNDREDS SELECT BUTTON ASSIGNMENTS
Enter in the appropriate field (1 through 20), the hundreds group to be associated 
with a Hundreds Group Select button located on an optional selector console. 
Valid entries Usage
1-4 digit number
*May be used as first digit
#
Valid entries Usage
1-3 digit hundreds 
group (plus prefix, if 
needed) Fields 1 through 8 are used when the selector console is 
a 24A-type console and fields 1 through 20 are used for 
a 26A-type console. Enter a hundreds group number 
that represents all but the last two digits of an extension 
number (for example, the Hundreds Select Button 
— 
on the selector console 
— for extension 3822 would be 
“38”). 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
490 Attendant Console 
17
Field descriptions for page 2
Screen 38. Attendant Console Data Module 
This page displays if the Data Module field on Page 1 is y. 
Data Extension
Enter the extension number assigned to the data module.
BCC
Only displays when the ISDN-PRI or ISDN-BRI Trunks field is enabled on the 
System-Parameters Customer-Options screen.
NOTE:
The BCC value is used to determine compatibility when non-ISDN facilities 
are connected to ISDN facilities (ISDN Interworking feature).
ITC
Valid entries Usage
1- to 5-digit numberMust agree with the system’s Dial Plan
Valid entries Usage
Display-only field  
Valid entries Usage
restricted
unrestricted
change station                                                          Page 2 of 4
                                   STATION
DATA MODULE
     Data Extension: ____  BCC: 2  ITC: restricted
               Name: _______________ COR: 1_  COS: 1_
TN: 1_
ABBREVIATED DIALING
 List1: ________
SPECIAL DIALING OPTION: default
   DEFAULT DIALING
        Abbreviated Dialing Dial Code (From above list): _
ASSIGNED MEMBER ( Station with a data extension button for this data module )
        Ext      Name
     1: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
491 Attendant Console 
17
Name
Enter the name of the user associated with the data module. The name is optional, 
it can be left blank.
COR
Enter the desired class of restriction (COR) number.
COS
Enter the desired (COS) number to designate allowed features. See ‘‘
Class of 
Service’’ on page 532 for additional information on the allowed features.
TN
Enter the Tenant Partitioning number.
Abbreviated Dialing
List1
SPECIAL DIALING OPTION
Enter one of three dialing options that are available. This identifies the destination 
of all calls when this data module originates calls.
Valid entries Usage
0
–95
Valid entries Usage
0
–15
Valid entries Usage
s
System
gGroup. If g is entered, a group number is also required.
pPersonal. If p is entered, a personal list number also is required.
eEnhanced
Valid entries Usage
hot-line
default 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
492 Attendant Console 
17
HOT LINE DESTINATION — Abbreviated Dialing 
Dial Code
Only displays when the Special Dialing Option field is 
hot-line. The associated 
AD number is dialed when the user goes off-hook on a Data Hot Line call.
Hot Line Service allows single-line telephone users, by simply lifting the handset, 
to automatically place a call to a preassigned destination (extension, telephone 
number, or feature access code).
The Hot Line Service destination number is stored in an Abbreviated Dialing List. 
A Direct Department Calling (DDC), a Uniform Call Distribution (UCD), a 
Terminating Extension Group (TEG) extension, or any individual extension 
within a group can be a Hot Line Service destination. Also, any extension within a 
DDC group, UDC group, or TEG can have Hot Line Service assigned.
Use Hot Line Service when very fast service is required and when you use a 
telephone only for accessing a certain facility. Loudspeaker Paging Access can be 
used with Hot Line Service to provide automatic access to paging equipment.
DEFAULT DIALING Abbreviated Dialing Dial 
Code
The associated AD number is dialed when the user goes off-hook and enters a 
carriage return following the “DIAL” prompt. The data call originator also can 
perform data terminal dialing by specifying a dial string that may or may not 
contain alphanumeric names. Only displays when the Special Dialing Option field 
is 
default. 
Ext
This is the extension number of a previously administered user who has an 
associated Data Extension button and who will share the use of the module.
Valid entries Usage
A dial code  Within the range of the abbreviated dialing list type
Valid entries Usage
A dial code  Within the range of the abbreviated dialing list type
Valid entries Usage
Display-only field.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
493 Attendant Console 
17
Name
Contains the name assigned to the above extension number.
Field descriptions for page 3-x
Screen 39. Attendant Console
FEATURE BUTTON ASSIGNMENTS
Enter the feature buttons from ‘‘
Attendant console feature buttons’’ on page 97 
that you want to assign to the attendant console. The fixed buttons that cannot be 
changed (that is, split and forced release) are shown on the screen. The hold, 
night-serv, and pos-busy buttons are shown in the system default locations. These 
buttons can be administered elsewhere on the screen. The following provides 
descriptions of feature buttons that are unique to the attendant console. Refer to 
the ‘‘
Attendant console feature buttons’’ and to the ‘‘Telephone feature buttons’’ 
sections for more information about the buttons.
Valid entries Usage
Display-only field.
Valid entries Usage
Audible Tones On/Off
cw-ringoffCall waiting ringer off; turns on/off the audible tone for call 
waiting on attendant console (1 per console).
in-ringoffIncoming call ringer off; turns on/off the audible tone for 
incoming call ringer (1 per console).
re-ringoffTimed reminder ringer off; turns on/off the audible tone for 
timer reminder ringer (1 per console).
change attendant                                                       Page Y of X
                                ATTENDANT CONSOLE
FEATURE BUTTON ASSIGNMENTS
  1: split_____                         13: __________
  2: __________                         14: __________
  3: __________                         15: __________
  4: __________                         16: __________
  5: __________                         17: __________
  6: hold _____ *                       18: __________
  7: __________                         19: forced-rel
  8: aux-work RC: Grp: 20: __________
  9: __________                         21: __________
 10: __________                         22: __________
 11: __________                         23: night-serv *
 12: __________                         24: pos-busy__ * 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
494 Attendant Console 
17
alt-frlAlternate FRL. Alternate facility restriction level; allows the 
attendant to activate or deactivate the AFRL feature. When 
activated, this allows the originating device (lines or trunks) to 
use an alternate set of the facility restriction levels to originate a 
call (1 per console).
Attendant Control of Trunk Group Access
act-tr-grpActivate trunk group access; allows the attendant to control a 
trunk group. All calls going to the trunks are routed to the 
attendant (1 per console).
deact-tr-gDeactivate trunk group access; allows the attendant to release 
control of a trunk group (1 per console).
class-rstrDisplay Class of Restriction. Used to display the COR 
associated with a call (1 per console).
em-acc-attEmergency Access to the Attendant. The associated status lamp 
is flashed when there is one or more calls on the emergency 
attendant queue (1 per console).
holdHold. When the HOLD button is pressed while the attendant is 
active on a loop, the party on the loop is put on hold and the 
call type button associated with the loop is lit (1 per console).
pos-busyPosition Busy. When this button is pushed, the attendant is put 
into position busy mode, the Pos Avail light is turned off, and 
the light associated with the pos-busy button is lit. Pushing the 
POS-BUSY button a second time takes the console out of 
position busy mode, turns on the Pos Avail light and turns 
off the light associated with the pos-busy button.
If the pos-busy button is administered on a 2-LED button, the 
top LED flashes when the last attendant goes into Position 
Busy mode. Otherwise, if the button has only one LED, the 
single LED associated with the pos-busy button flashes (1 per 
console).
serial-calSerial Call. This button allows the attendant-extended calls to 
return to the same attendant if the trunk remains off-hook (1 per 
console).
overrideAttendant Override. This button enables the attendant to 
override diversion features such as, Call Forwarding, Call 
Coverage, and so on (1 per console).
intrusionCall Offer. Depression of this button allows the attendant to 
extend a call when the called party is active on another call (1 
per console).
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
495 Attendant Console 
17
dont-splitDon’t Split. This button allows the attendant to not split away a 
call when dialing (1 per console).
visVisually Impaired Attendant Service (vis) — This button 
activates visually impaired service for the attendant. When this 
service is activated, the attendant can listen to console status or 
messages by pressing buttons that have been translated as 
follows:
ncon-stat repeats the console status.
ndisplay calls out display contents.
ndtgs-stat calls out the DTGS status.
nlast-mess repeats the last message.
nlast-op calls out the last operation.
Trunk Group Select 
— In addition to the 12 Direct Trunk Group Selection 
(DTGS) Button Assignments on Field descriptions for page 1, up to 12 single 
lamp DTGS buttons can be administered on this page. The status lamp associated 
with the feature button is used to monitor the busy/idle status of the trunk. Trunk 
groups administered on these buttons cannot be controlled using Attendant 
Control of Trunk Group Select buttons. The single lamp DTGS buttons can be 
administered as follows:
local-tgsLocal trunk group select; allows the attendant to access trunk 
groups on the local switch (combination of 12 
local-tgs/remote-tgs per console).
remote-tgsRemote trunk group select; allows the attendant to access trunk 
groups on a remote switch (combination of 12 
local-tgs/remote-tgs per console).
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
496 Attendant Console 
17
nIf 12 HGS buttons are assigned on Field descriptions for page 2, it is 
recommended that the night, pos-busy, and hold buttons be 
reassigned to locations 20, 21, and 3, respectively. The HGS buttons should 
then be assigned to the right-most three columns, as required.
hundrd-selHundreds group select; in addition to the fixed HGS buttons on 
Field descriptions for page 1, a user can administer hundreds 
group select feature buttons on this page. When a feature button 
is administered as “hundrd-sel,” a subfield appears that must 
then be administered in the same manner as the fixed HGS 
button fields (a 1 to 3 digit hundreds group plus prefix, if 
needed). Administered “hundrd-sel” feature buttons operate in 
the same manner as fixed HGS buttons.
The total number of hundreds group select buttons (fixed and 
administered) allowed on a console is 20. Thus, if all 20 fixed 
HGS buttons have been administered, no hundrd-sel feature 
buttons can be administered.
Note: If no fixed HGS buttons are administered, 19 
hundrd-sel feature buttons are available. This is because 5 of 
the 24 feature buttons must be used for required feature buttons 
(hold, pos-busy, night-serv, forced-rel, and split)
group-dispGroup Display. Allows the attendant to see a display of 
extensions currently being tracked on the DXS module.
group-selGroup Select. Allows the attendant to select a specific group of 
hundreds by dialing the first 2 or 3 digits of the hundreds group.
Attendant Room Status
occ-roomsOccupied rooms; allows the attendant to see which rooms are 
occupied.
maid-statMaid status; allows the attendant to see which rooms are in one 
of six specified states.
vu-displayVuStats (vu-display) — This button allows users with display 
telephones and attendants to turn on the VuStats display. The 
limit to the number of VuStats feature buttons you can 
administer depends on how many feature buttons are available 
on the attendant console you are administering. The system is 
designed to allow you to set up a separate VuStats display 
format for each feature button. Therefore, agents can change 
the type of measurements on their display by selecting a 
different VuStats feature button.
Valid entries Usage