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Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

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    							Managing phone features 
    57 Adding feature buttons 
    4
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    Managing phone features
    This section provides generic instructions for adding any feature button. Because 
    you may need more information to decide which feature buttons you want to 
    assign to a user or group of users, we included the Telephone feature buttons
     table 
    in this section. This table lists all of the feature buttons that are available on the 
    DEFINITY ECS. 
    After the list of feature buttons, we included several procedures that explain how 
    to set up the specific feature buttons that require special treatment or 
    considerations.
    Adding feature buttons
    Once you add a phone to the system, you can use the station screen to change the 
    settings for the phone, such as adding or changing feature button assignments. The 
    system allows you to assign features or functionality to each programmable 
    button. It is up to you to decide which features you want for each phone and which 
    feature you want to assign to each button.
    Instructions
    To assign feature buttons:
    1. Type 
    change station nnnn and press ENTER, where nnnn is the extension 
    for the phone you want to modify.
    The Station
     screen appears. 
    						
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    2. Press NEXT PAGE until you locate the Feature Button Assignment fields.
    Some phones have several feature button groups. Make sure that you are 
    changing the correct button. If you do not know which button on the phone 
    maps to which button-assignment field, refer to your phone’s manual, or 
    refer to ‘‘
    Phone reference’’ on page 1065.
    3. Move the cursor to the field you want to change.
    4. Type the button name that corresponds to the feature you want to add.
    To determine feature button names, press 
    HELP or refer to‘‘Telephone 
    feature buttons’’ on page 58.
    5. Press 
    ENTER to save your changes.
    Some phones have default assignments for buttons. For example, the following 
    figure shows that the 8411D includes defaults for 12 softkey buttons. It already 
    has assignments for features like Leave Word Calling and Call Forwarding. 
    If you do not use an alias, you can easily assign different features to these buttons 
    if you have different needs.
    If you use an alias you must leave the default softkey button assignments. The 
    system allows you to change the button assignments on the screen and the features 
    work on the alias phone, however the labels on the display do not change.
    Telephone feature buttons
    The following table provides descriptions of the feature buttons that you can 
    administer on multiappearance telephones. It also lists the administrable software 
    names and recommended button label names. Display buttons support telephones 
     
                                         STATION
    SOFTKEY BUTTON ASSIGNMENTS
     1: lwc-store 
     2: lwc-cancel 3: auto-cback 4: timer 5: call-fwd    Ext: _____
     6: call-park
     7: date-time 8: priority 9: abr-prog10: abr-spchar  Char: ~p11: abr-spchar  Char: ~m12: abr-spchar  Char: ~w 
    						
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    equipped with alphanumeric displays. Note that some buttons may require 1-lamp 
    or 2-lamp buttons. Some buttons are not allowed on some systems and on some 
    phones.
    Table 1. Telephone feature buttons
    Button nameButton 
    label Description Maximum
    abr-prog AbrvDial 
    ProgramAbbreviated Dialing Program: allows 
    users to program abbreviated dialing and 
    autodial buttons or to store or change 
    numbers in a personal list or group list 
    associated with the station.1 per 
    station
    abr-spchar AbrvDial 
    (char)Abbreviated Dialing Special Character: 
    allows users to enter an associated special 
    character [~, ~m (mark), ~p (pause), ~s 
    (suppress), ~w (wait for dial tone), or ~W 
    (wait forever)] when programming an 
    abbreviated dialing list entry.1 each per 
    station
    abrdg-appr
    (Ext: ____)(extension) Bridged Appearance of an analog phone: 
    allows the user to have an appearance of a 
    single-line telephone extension. Assign to 
    a 2-lamp appearance button.Depends on 
    station type
    abrv-dial
    (List: __
    DC: __)AD Abbreviated Dialing: dials the stored 
    number on the specified abbreviated 
    dialing list.
    List: specify the list number 1 to 3 where 
    the destination number is stored
    DC: specify the dial code for the 
    destination number1 per AD 
    list per dial 
    code
    abrv-ring AR Abbreviated and Delayed Ringing: allows 
    the user to trigger an abbreviated or 
    delayed transition for calls alerting at an 
    extension.
    ac-alarm AC Alarm Administered Connection alarm 
    notification: allows the user to monitor 
    when the number of failures for an 
    administered connection has met the 
    specified threshold. 1 per 
    station
    Continued on next page 
    						
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    aca-halt Auto-Ckt 
    AssureAutomatic Circuit Assurance (display 
    button): allows users of display telephones 
    to identify trunk malfunctions. The system 
    automatically initiates a referral call to the 
    telephone when a possible failure occurs.
    When the user presses ACA Halt, the 
    system turns off ACA monitoring for the 
    entire system. The user must press ACA 
    Halt again to restart monitoring.1 per 
    system
    account Acct Account: allows users to enter Call Detail 
    Recording (CDR) account codes. CDR 
    account codes allow the system to 
    associate and track calls according to a 
    particular project or account number.
    admin Admin Administration: allows a user to program 
    the feature buttons on their 6400-series 
    telephone. 
    after-call
    Grp:___After Call 
    Work After Call Work Mode: allows an agent to 
    temporarily be removed from call 
    distribution in order for the agent to finish 
    ACD-related activities such as completing 
    paperwork. 
    Grp: specify the ACD split group number.1 per split 
    group
    alrt-agchg Alert Agent Alert Agent: indicates to the agent that 
    their split/skill hunt group changed while 
    active on a call. This button blinks to 
    notify the agent of the change.1 per 
    station
    alt-frl Alt FRL Alternate Facility Restriction Level 
    (FRL): activates or deactivates an 
    alternate facility restriction level for the 
    extension.1 per 
    system
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    ani-requst ANI 
    RequestAutomatic Number Identification 
    Request: allows the user to display the 
    calling party’s number from incoming 
    trunks during the voice state of call. The 
    trunk must support this functionality.1 per 
    station
    assist
    (Group: __)Assist Supervisory Assistance: used by an ACD 
    agent to place a call to a split supervisor.
    Group: specify the ACD split group 
    number.1 per split 
    group
    asvn-halt asvn-halt Authorization Code Security Violation 
    Notification: activates or deactivates call 
    referral when an authorization code 
    security violation is detected. 1 per 
    system
    atd-qcalls AQC Attendant Queue Calls (display button): 
    tracks the number of calls in the attendant 
    group’s queue and displays the queue 
    status. Assign this button to any user who 
    you want to backup the attendant. 1 per 
    station
    atd-qtime AQT Attendant Queue Time (display button): 
    tracks the calls in the attendant group’s 
    queue according to the oldest time a call 
    has been queued, and obtains a display of 
    the queue status.1 per 
    station
    aut-msg-wt
    (Ext: ___)Message 
    (name or 
    ext #) Automatic Message Waiting: associated 
    status lamp automatically lights when an 
    LWC message has been stored in the 
    system for the associated extension (can 
    be a VDN). 1 per 
    aut-mst-ext
    auto-cback Auto 
    CallBack Automatic Call Back: when activated, 
    allows inside user who placed a call to a 
    busy or unanswered telephone to be called 
    back automatically when the called 
    telephone becomes available to receive a 
    call.1 per 
    station
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    auto-icom
    (Group: __)Auto (name 
    or ext #) Automatic Intercom: places a call to the 
    station associated with the button. The 
    called user receives a unique alerting 
    signal, and a status lamp associated with a 
    Intercom button flashes. Grp: Intercom — 
    Auto-Icom group number. This extension 
    and destination extension must be in the 
    same group.1 per group 
    per dial 
    code
    auto-in
    (Group: __)Auto In Auto-In Mode: allows the user to become 
    automatically available for new ACD calls 
    upon completion of an ACD call. Grp: 
    The split group number for ACD.1 per split 
    group
    auto-wkup Auto 
    Wakeup Automatic Wakeup (display button): 
    allows attendants, front-desk users, and 
    guests to request a wakeup call to be 
    placed automatically to a certain extension 
    (may not be a VDN extension) at a later 
    time.1 per 
    station
    autodial Autodial Allows a user to dial a number that is not 
    part of a stored list.
    aux-work
    (Group: __)Auxiliary 
    Work Auxiliary Work Mode: removes agent 
    from ACD call distribution in order to 
    complete non-ACD-related activities. 
    Grp: The split group number for ACD.1 per split 
    group
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    brdg-appr
    (Btn: __
    Ext: ___)(extension) Bridged Call Appearance: provides an 
    appearance of another user’s extension on 
    this telephone. For example, an assistant 
    might have a bridged appearance of their 
    supervisor’s extension. The bridged 
    appearance button functions exactly like 
    the original call appearance, for instance it 
    indicates when the appearance is active or 
    ringing. 
    You can assign brdg-appr buttons only to 
    2-lamp appearance buttons. You must 
    indicate which extension and which call 
    appearance button the user wants to 
    monitor at this phone.Depends on 
    station type
    btn-view Button 
    View Button View: allows users to view, on the 
    phone’s display, the contents of any 
    feature button. Button View does more 
    than the “View” or “stored-num” feature 
    button; these only display what is 
    contained in abbreviated dialing and 
    autodial buttons.
    When the user presses the btn-view button 
    and then a specific feature button, they see 
    the feature name and any auxiliary data for 
    that button. This allows users to review 
    the programming of their feature buttons.
    You can assign this soft-key button to any 
    6400-, 7400-, or 8400-series display 
    telephone.
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    busy-ind
    (TAC/Ext: __)Busy Busy Indication: indicates the busy or idle 
    status of an extension, trunk group, 
    terminating extension group (TEG), hunt 
    group, or loudspeaker paging zone. Users 
    can press the busy-ind button to dial the 
    specified extension.
    You can assign this button to any lamp 
    button and must specify which Trunk or 
    extension the user wants to monitor.1 per 
    TAC/Ext
    call-apprextensionCall Appearance: originates or receives 
    calls. Assign to a 2-lamp appearance 
    button.Depends on 
    station type
    call-disp Return Call Call Displayed Number (display button): 
    initiates a call to the currently displayed 
    number. The number may be from a leave 
    word calling message or a number the user 
    retrieved from the Directory.1 per 
    station
    call-fwd
    (Ext: ___)Call 
    ForwardingActivates or deactivates Call Forwarding 
    All Calls.
    call-park Call Park Allows the user to place the current call in 
    the call park state so it can be retrieved 
    from another phone. 1 per 
    station
    call-pkup Call Pickup Allows the user to answer a call that is 
    ringing in the user’s pickup group.1 per 
    station
    call-timer CTime Used only on the 6400 sets. Allows users 
    to view the duration of the call associated 
    with the active call appearance button.1 per 
    station
    callr-info Caller Info (display button) Used with Call Prompting 
    to allow users to display information 
    collected from the originator. 1 per 
    station
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    cas-backup CAS 
    Backup Centralized Attendant Service Backup: 
    used to redirect all CAS calls to a backup 
    extension in the local branch if all RLTs 
    are out-of-service or maintenance busy. 
    The associated status lamp indicates if 
    CAS is in the backup mode. 1 per 
    station
    cdr1-alrm CDR 1 
    Failure CDR Alarm: associated status lamp is 
    used to indicate that a failure in the 
    interface to the primary CDR output 
    device has occurred.1 per 
    station
    cdr2-alrm CDR 2 
    Failure CDR Alarm: associated status lamp is 
    used to indicate that a failure in the 
    interface to the secondary CDR output 
    device has occurred. 1 per 
    station
    cfwd-bsyda Call 
    Forwarding 
    bsyda (Ext)Call Forward Busy/Don’t Answer: 
    activates and deactivates call forwarding 
    for calls when the extension is busy or the 
    user does not answer.
    check-in Check In Check In (display button): changes the 
    state of the associated guest room to 
    occupied and turns off the outward calling 
    restriction for the guest room’s station.1 per 
    station
    check-out Check Out Check Out (display button): Changes the 
    state of the associated guest room to 
    vacant and turns on the outward calling 
    restriction for the guest room’s station. 
    Also clears (removes) any wake-up 
    request for the station. 1 per 
    station
    clk-overid Clocked 
    Override Clocked Manual Override (display 
    button): used in association with Time of 
    Day Routing to override the routing plan 
    in effect for the activating user. The 
    routing plan is overridden for a specified 
    period of time.1 per 
    station
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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    consult Consult The Consult button allows a covering 
    user, after answering a coverage call, to 
    call the principal (called party) for private 
    consultation.
    Activating Consult places the caller on 
    hold and establishes a private connection 
    between the principal and the covering 
    user. The covering user can then add the 
    caller to the conversation, transfer the call 
    to the principal, or return to the caller.1 per 
    station
    cov-cback Coverage 
    Callback Allows a covering party to store a leave 
    word calling message for the principal 
    (called party).1 per 
    station
    cov-msg-rt Covr Msg 
    Retrieve Coverage Message Retrieval (display 
    button): places a covering station into the 
    message retrieval mode for the purposes 
    of retrieving messages for the group.1 per 
    station
    cpn-blk CPN Block Blocks the sending of the calling party 
    number for a call.1 per 
    station
    cpn-unblk CPN 
    UnblockDeactivates calling party number (CPN) 
    blocking and allows the CPN to be sent for 
    a single call.1 per 
    station
    Table 1. Telephone feature buttons — Continued
    Button nameButton 
    label Description Maximum
    Continued on next page 
    						
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