Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
497 Authorization Code — COR Mapping 
17
Screen 40.  Attendant Console 
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons 
obtain display functions on the associated alphanumeric display. These 
buttons are noted as [display button] in the Feature or Function column on 
the table. Also, several feature buttons can be administered so that their 
associated status lamps can be used to provide visual indications of the 
associated feature or function. In some cases, the button itself is not 
operational. These buttons are noted as [status lamp]. If a Call Cover Msg 
Rt (cov-msg-rt) button is assigned, a Leave Word Calling Delete Msg 
(delete-msg) button and a Next (next) button must also be assigned. 
Authorization Code — COR Mapping
You use this screen to assign authorization codes and the class of restriction 
(COR) that is associated with a given authorization code. Refer to ‘‘
Authorization 
codes’’ on page 1152 and ‘‘Class of Restriction’’ on page 1304 for more 
information on how Authorization Codes work with COR.
To maximize the security of your system:
nAdminister authorization codes to the maximum length allowed by the 
system
nCreate random (nonconsecutive) authorization codes 
nChange authorization codes at least quarterly
nDeactivate authorization codes immediately if a user leaves the company or 
changes assignments
nAssign each authorization code the minimum level of calling permissions 
required
change attendant                                                       Page Y of X
                                  ATTENDANT CONSOLE
DISPLAY MODULE BUTTON ASSIGNMENTS
  1: normal____                                5: delete-msg
  2: inspect___                                6: call-disp_
  3: cov-msg-rt                                7: date-time_
  4: next______                                8: timer_____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
498 Authorization Code — COR Mapping 
17
Field descriptions for page 1
Screen 41. Authorization Code - COR Mapping screen
Number of Codes Administered
Displays the number of Authorization Codes already administered using the 
Authorization Codes screen. There is a maximum number of authorization codes 
that you can use. To find out what this number is for your system, type 
display 
capacity
, and page down to find the authorization code information. 
AC
Valid entries Usage
Any combination of 
between 4 and 13 digitsThe number of digits must agree with the number 
assigned to the Authorization Code Length field on 
the Feature-Related System Parameters screen. To 
enhance system security, choose Authorization Codes 
of 13 random digits.
change authorization-code Page 1 of 1
                       Authorization Code - COR Mapping
Note: XX codes administered.  Use “list” to display all codes.
AC    COR   AC    COR   AC    COR   AC    COR  AC     COR    AC  COR
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
499 Bulletin Board 
17
COR
Bulletin Board
Use the bulletin board to post and receive information. There are three pages of 
message space within the bulletin board. The first page has 19 lines, but you can 
only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority 
messages from Lucent Technologies personnel and are noted with an asterisk (*). 
The second and third pages each have 20 lines, and you can enter text on any line. 
The system automatically enters the date the message was posted or last changed 
to the right of each message line.
You can enter up to 40 characters of text per line. You can also enter one blank 
line. If you enter more than one blank line, the system consolidates them and 
displays only one. The system also deletes any blank line if it is line one of any 
page. You cannot indent text on the bulletin board. The TAB key moves the cursor 
to the next line. 
Field descriptions for page 1
Screen 42. Sample Bulletin Board Valid entries Usage
0
–95When a user dials the associated authorization code, 
this is the COR that the telephone or other facility 
will assume for that call.
 change bulletin-board Page 1 of 3
Message (* indicates high-priority) Date
*Lucent is in the process of  03/02/93
*investigating your trunk lockup problem. 03/02/93
*The Bulletin Board will be updated as 03/02/93
*we find information. 03/02/93
*  We have identified the problem. 03/04/93
*The trunk you added does not provide 03/04/93
*disconnect supervision. However, the  03/04/93
*trunk group was administered as such. 03/04/93
*Please call Pat J. for details. 03/04/93
We recently added a new trunk group (14) 03/02/93
and have had many of the members getting 03/02/93
locked up. 03/02/93
We see the error - thanks for checking. 03/05/93 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
500 Bulletin Board 
17
Lines 1 through 10
These lines are reserved for high priority messages and are noted with an asterisk 
(*) in the first column on the left. If you have an init or inads login you can enter 
high-priority information to trigger the high-priority message at login time.
Lines 11 through 19
These lines can be used by anyone with access.
Date
This display-only field contains the date the information was entered or last 
changed.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
501 Call Vector 
17
Field descriptions for pages 2 and 3
Lines 1 through 20
These lines can be used by anyone with access.
Date
This display only field contains the date the information was entered or last 
changed.
Call Vector
This screen programs a series of commands that specify how to handle calls 
directed to a Vector Directory Number (VDN). Refer to the DEFINITY ECS Call 
Vectoring/EAS Guide or DEFINITY BCS and Guestworks Call Vectoring Guide 
for additional information.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
502 Call Vector 
17
Field descriptions for page 1
Screen 43. Call Vector 
Field descriptions for page 2
Screen 44. Call Vector 
 change vector 129 Page 1 of 3
                                CALL VECTOR
Number: 129  Name: _______________ Multimedia? n Lock? n
Basic? y  EAS? n  G3V4 Enhanced? y  ANI/II-Digits? y  ASAI Routing? n
Prompting? y  LAI? n  G3V4 Adv Route? y CINFO? y  BSR? n
  01 ____________
  02 ____________
  03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
 Page 2 of 3
                                CALL VECTOR
12 ____________
13 ____________
14 ____________
15 ____________
16 ____________
17 ____________
18 ____________
19 ____________
20 ____________
21 ____________
22 ____________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
503 Call Vector 
17
Field descriptions for page 3
Screen 45. Call Vector
Number
A display-only field when the screen is accessed using a 
change or display 
administration command. 
Name
Represents the vector name. 
Multimedia
Indicates whether the vector should receive early answer treatment for multimedia 
calls. This only applies if the Multimedia Call Handling field is 
y.
Lock
This field controls access to the vector from Lucent CentreVu
® products.
NOTE:
Always lock vectors that contain secure information (for example, 
access codes).
Valid entries Usage
Up to 27 alphanumeric characters.  This is an optional field.
Valid entries Usage
y/n
If you expect this vector to receive multimedia calls, set this 
field to 
y. If this value is y, the call is considered to be answered 
at the start of vector processing, and billing for the call starts at 
that time. Refer to ‘‘
Managing multimedia calling’’ on page 
201 for more information.
 Page 3 of 3
CALL VECTOR
23 ____________
24 ____________
25 ____________
26 ____________
27 ____________
28 ____________
29 ____________
30 ____________
31 ____________
32 ____________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
504 Call Vector 
17
Basic
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (Basic) field is 
y.
EAS
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Expert Agent Selection (EAS) field is 
y.
NOTE:
When Expert Agent Selection (EAS) field is y, the help messages and error 
messages associated with this screen will reflect a terminology change from 
“Split” to “Skill”. In addition, the vector commands entered also will be 
affected by this terminology change (for example, check backup split 
becomes check backup skill when EAS is enabled).
G3V4 Enhanced
A display-only field indicating whether you can use G3V4 Enhanced Vector 
Routing commands and features. 
ANI/II-Digits
A display-only field indicating whether you can use ANI and II-Digits Vector 
Routing Commands. ANI/II-Digits Routing requires that the 
G3V4 Enhanced 
field be 
y. 
ASAI Routing
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the CallVisor Adjunct/Switch Applications Interface 
(ASAI) Routing field is 
y.
Valid entries Usage
y
You do not want this vector to be accessible to these client 
programs. Locked vectors can only appear and be administered 
through the SAT or a terminal emulator.
nGives CentreVu® CMS and CentreVu® Control Center users 
the ability to administer this vector from these client programs.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
505 Call Vector 
17
Prompting
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (Prompting) field is 
y.
LAI
A display-only field indicating whether Look-Ahead Interflow is enabled.
G3V4 Adv Route
A display-only field indicating whether you can use the G3V4 Advanced Vector 
Routing commands.
CINFO
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (CINFO) field is 
y.
BSR
A display-only field indicating that on the System-Parameters Customer-Options 
screen, the Vectoring (Best Service Routing) field is 
y. Thus, you can use BSR 
commands and command elements in your vectors. An 
n indicates that the BSR 
option is not enabled.
01 through XX
Enter vector commands as required (up to the maximum allowed in your 
configuration). For more information, refer to DEFINITY ECS Call Vectoring/EAS 
Guide or DEFINITY BCS and Guestworks Call Vectoring Guide.
Valid entries Usage
adjunct
Causes a message to be sent to an adjunct requesting routing 
instructions.
announcementProvides the caller with a recorded announcement.
busyGives the caller a busy signal and causes termination of 
vector processing.
checkChecks the status of a split (skill) for possible termination of 
the call to that split (skill).
collectAllows the user to enter up to 16 digits from a touch-tone 
phone, or allows the vector to retrieve Caller Information 
Forwarding (CINFO) digits from the network. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
506 CAMA Numbering Format 
17
CAMA Numbering Format
This screen administers the Centralized Automatic Message Accounting (CAMA) 
trunks and provides Caller’s Emergency Service Identification (CESID) 
information to the local community’s Enhanced 911 system through the local 
tandem office.
considerDefines the resource (split, skill, or location) that is checked 
as part of a Best Service Routing (BSR) consider series and 
obtains the data BSR uses to compare resources.
converse-onDelivers a call to a converse split (skill) and activates a voice 
response script that is housed within a Voice Response Unit 
(VRU).
disconnectEnds treatment of a call and removes the call from the switch. 
Also allows the optional assignment of an announcement that 
will play immediately before the disconnect.
gotoAllows conditional or unconditional movement (branching) 
to a preceding or subsequent step in the vector.
messagingAllows the caller to leave a message for the specified 
extension or the active or latest VDN extension.
queue-toUnconditionally queues a call to a split or skill and assigns a 
queueing priority level to the call in case all agents are busy.
reply-bestUsed only in status poll vectors in multi-site Best Service 
Routing applications, where it “returns” best data for its 
location to the primary vector on the origin switch.
route-toRoutes calls either to a destination that is specified by digits 
collected from the caller or an adjunct (route-to digits), or 
routes calls to the destination specified by the administered 
digit string (route-to number).
stopHalts the processing of any subsequent vector steps.
wait-timeDelays the processing of the next vector step if a specified 
delay time is included in the command’s syntax. Also 
provides feedback (in the form of silence, ringback, or music) 
to the caller while the call advances in queue.
Valid entries Usage