Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1117 Cordless telephones 
19
Figure 51. MDC9000 and MDW9000 cordless telephones Figure Notes
1. 6 programmable buttons
2. Dial pad1. 6 programmable buttons
2. Dial pad 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1118 Cordless telephones 
19
Figure 52. MDC9000 and MDW9000 cordless telephones Figure Notes
1. 6 programmable buttons
2. Dial pad1. 6 programmable buttons
2. Dial pad 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1119 DEFINITY Internet Protocol (IP) Softphones 
19
DEFINITY Internet Protocol (IP) 
Softphones
DEFINITY IP Softphones extend the level of DEFINITY services. They turn a PC 
or a laptop into an advanced telephone. DEFINITY IP Softphones allow you to 
send voice and fax from the DEFINITY ECS through an Internet Protocol (IP) 
network to other DEFINITY systems that have this feature. You can place calls, 
take calls, and handle multiple calls on your PC.
DEFINITY IP Softphones extend DEFINITY multifunction, multiline features 
support to IP-connected endpoints (typically user PCs). With certain exceptions, 
every feature available for wired-endpoint voice calling is available for IP-based 
calling; it supports full internetworking with conventional circuit-switched 
stations and trunks.
There are three DEFINITY IP Softphone applications available: the road-warrior, 
telecommuter, and the stand-alone H.323. CentreVu IP Agent is a modified 
telecommuter configuration that uses the CentreVu IP Agent interface, rather than 
the DEFINITY IP Softphone interface.
Figure 53. DEFINITY IP Softphone interface 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1120 DEFINITY Internet Protocol (IP) Softphones 
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Figure 54. CentreVu IP Agent interface
Road-warrior application
The road-warrior application enables travelers to use DEFINITY ECS features 
from temporary remote locations, such as a hotel room. The road-warrior 
configuration uses two separate software applications running on a user’s PC that 
is connected to a DEFINITY system over an IP network. The single network 
connection carries two channels: one for call control signaling and one for voice. 
DEFINITY IP Softphone software handles the call signaling and an H.323 
V2-compliant audio application (such as Microsoft
® NetMeeting®) handles the 
voice communications.
Telecommuter application
The telecommuter application enables remote workers to use DEFINITY ECS 
features from a remote location, such while telecommuting from a home office. 
The telecommuter configuration uses two connections to the DEFINITY system: 
a connection to the PC over the IP network and a connection to the telephone over 
the public-switched telephone network (PSTN). The PC user places and takes 
calls with the DEFINITY IP Softphone interface and uses the telephone handset to 
speak and listen.
You can also use a variation of the telecommuter application for call center agents: 
CentreVu IP agent. This application uses the CentreVu IP Agent interface instead 
of the DEFINITY IP Softphone interface to emulate a remote CallMaster phone.
Stand-alone H.323
The stand-alone H.323 application enables travelers to use some DEFINITY ECS 
features from a remote location. This application uses a PC running an H.323 
v2-compliant audio application, such as Microsoft NetMeeting. The H.323 
application controls the call signaling and the voice path. However, since it does  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1121 DEFINITY Internet Protocol (IP) Softphones 
19
not use the IP Softphone interface, this configuration is capable of operating only 
as a single-line telephone without any additional assigned features. You can 
provide stand-alone H.323 users only features that can they can activate with dial 
access codes.
Related topics
For instructions on how to administer an IP Softphone on your system, refer to 
‘‘
Adding a DEFINITY IP Softphone’’ on page 52.
You can also find information on the DEFINITY IP Softphone CD (refer to IP 
Softphone Overview and Troubleshooting and Getting Started). 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Phone reference 
1122 DEFINITY Internet Protocol (IP) Softphones 
19 
						

							Features and technical reference 
1123 AAR and ARS partitioning 
20
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
20
Features and technical reference
AAR and ARS partitioning
You can use Automatic Alternate Routing (AAR) and Automatic Route Selection 
(ARS) partitioning to change the call routing plan for up to 8 different user groups 
within a single DEFINITY ECS. You assign a Partition Group Number (PGN) to 
each user group and identify different call routing treatment for each PGN.
For example, you can partition hotel employees and guests into separate groups 
(PGN) and route the calls differently. When a guest makes a long-distance call, the 
guest’s PGN and digit analysis tables route the call to a telephone-billing system 
that allocates long-distance charges. A similar call placed by an employee routes 
over a direct-distance dialing (DDD) trunk.
Detailed description
Partition user groups are used only with AAR, and ARS, and Uniform Dial Plan 
(UDP). You can assign AAR and ARS partitioning to phones, attendant consoles, 
remote-access users, data endpoints, and incoming trunks.
Use partitioning for:
ngroups with different routing due to special billing needs
ngroups that have dedicated use of a particular network facility
ngroups in different businesses serviced by a single system
ndata users who require special facility types on outgoing calls 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1124 AAR and ARS partitioning 
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You can assign a route pattern to just one partitioned user group or you can assign 
a route pattern to all your partitioned user groups. 
You assign the PGN on the Class of Restriction (COR) screen, and then assign the 
COR on each station screen. When a user dials an AAR or ARS feature access 
code and a number, the switch uses the PGN of the caller’s COR to determine the 
route pattern. The PGN field appears on the COR screen only if Time of Day 
Routing is 
n on the System Parameters Customer Options screen.
If Time of Day Routing is 
y on System Parameters Customer Options, you specify 
the partition group number (PGN) on the Time of Day Routing Plan screen. Refer 
to ‘‘Time of Day Routing’’ on page 1553
 for more information.
Interactions
nBridged Call Appearance
If a Bridged Call Appearance is used for an AAR or ARS call, the system 
uses the bridged extension’s PGN instead of the caller’s PGN.
nDCS 
When a call routes over DCS, the far-end switch uses the incoming trunk’s 
PGN to route the call.
nRemote Access
When a remote-access user dials barrier code or authorization code and an 
ARS feature access code, the barrier code or authorization code’s COR 
determines the PGN.
nStraightforward Outward Completion and Through Dialing
If the attendant assists or extends a call and dials an ARS feature access 
code, the attendant’s COR determines the PGN if the individual extension 
is assigned. Otherwise, the COR set on the console parameter determines 
the PGN.
Related topics
Refer to‘‘
Defining ARS Partitions’’ on page 191 to see how to set up an ARS 
partition group.
Refer to ‘‘
Setting up time of day routing’’ on page 194 to see how to set up Time 
of day routing. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1125 AAR/ARS shortcut dialing 
20
AAR/ARS shortcut dialing
(Not available with Offer B) Use AAR/ARS shortcut dialing to modify your dial 
plan and expand the capabilities of automatic routing. With shortcut dialing, users 
can make AAR and ARS calls without dialing the Feature Access Code (FAC), 
usually 8 for AAR and 9 for ARS in the US. Dial plans with 5-digit extensions can 
be expanded to include 6- or 7- digit extensions (without DCS transparency), and 
you can use a 6- to 7-digit private network dial plan to convert a large DCS 
network to QSIG. You can apply shortcut dialing to dial plans that use 2-digit 
through 20-digit dialing, depending on your digit analysis tables. 
Refer to DEFINITY ECS Administration for Network Connectivity for more 
information on dial plans and Distributed Communications System (DCS).
!CAUTION:
DEFINITY ECS offers a wide range of features, and shortcut dialing users 
may want to take advantage of this. In some cases, these features will 
operate as expected. However, some features are not supported for use with 
shortcut dialing, and 
an attempt to activate them with an AAR/ARS Shortcut 
number may
 fail. In some cases, a private dial plan that requires 6/7-digit  
dialing may make it impossible to activate a feature, because neither the 
4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact 
your Lucent representative for more information.
Detailed description
Shortcut dialing must be enabled on the System Parameters Customer Options 
screen, along with either AAR (private networking), ARS, or both. See your 
Lucent representative for more details. 
Shortcut dialing simplifies dialing in the following ways:
nPublic-network dialing (AAR) — The feature access code (usually 9 in the 
U.S.) does not need to be dialed to access an outside line. 
n5-digit Uniform Dial Plan networks — You can add 6- or 7-digit numbers 
to a 5-digit Uniform Dial Plan (UDP) in a DCS network to provide 
additional extensions to your network.
NOTE:
Network nodes that are accessed using shortcut dialing (6 or 7 digits) 
in a 5-digit UDP lose DCS transparency. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1126 AAR/ARS shortcut dialing 
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nQSIG networks — Providing a 6- to 7-digit private-network dialing plan 
makes it easier to convert a large DCS network to QSIG. You can 
implement QSIG networks with all the QSIG Supplementary Services 
installed in your network. It also makes it easier to integrate DEFINITY 
ECS into existing networks composed of non-Lucent systems.
n3-digit Uniform Dial Plan — This feature provides a 3-digit dialing scheme 
similar to uniform dial plan. 
NOTE:
DCS will not work using a 3-digit dialing plan. 3-digit dialing 
requires QSIG for feature transparency. 
If the caller dials enough digits to match the 
aar or ars field entry, the dialed digits 
are analyzed as though the AAR or ARS FAC had been dialed.
Displays
On display phones, the internal extension dialed appears instead of the shortcut 
number. Malicious Call Trace (MCT) displays the short, internal extension of the 
internal caller. Refer to ‘‘
Malicious Call Trace’’ on page 1421 for more 
information. On display phones with directory service, the 
CALL DISPLAY button 
cannot be used in networks where 6 or more digits are required for internal calls. 
Refer to ‘‘Integrated Directory’’ on page 1501
 for more information.
Emergency numbers
Shortcut dialing allows users to make emergency calls (for example, 911 in the 
U.S. and 112 in Europe) without first dialing an access code.When this is set up 
correctly, other 4- or 5-digit extensions that begin with the same leading digit (9 in 
the U.S. and 1 in Europe) cannot be dialed.
Interactions
nAbbreviated Dialing
You can store AAR/ARS shortcut numbers on Abbreviated Dial buttons.
nAttendant direct extension selection with busy lamp
On third-party call forwarding, attendants must dial the full extension of 
the phone to be forwarded, and may use the Direct Extension Selection 
(DXS) button and the shortcut dialing number for the destination phone.
Attendants cannot use DXS modules in a network where users are required 
to dial 6 or more digits for internal calls.