Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
687 Hospitality 
17
PMS Protocol Mode
This indicates the message protocol mode used between the server and PMS. 
Coordinate this option with your PMS vendor.
ASCII mode
The PMS Protocol Mode field must be 
transparent. 
Seconds Before PMS Link Idle Timeout 
 
Milliseconds Before PMS Link Acknowledgment 
Timeout —
This regulates how quickly the system responds to a message from the PMS (also 
known as “pace timing.”) This value is also used as the “inquiry message” (ENQ) 
time-out value. In most cases, keep this as short as possible. 
PMS Link Maximum Retransmissions
Valid entries Usage
normal
 
transparent
Valid entries Usage
y/n
Enter y when  the ASCII-only mode is being used for the PMS 
message set.
Valid entries Usage
5
 to 20Enter the idle time in seconds that the server waits for an 
acknowledgment from the PMS before the server enters link 
failure mode from the PMS transmission link.
Valid entries Usage
100
 to 2000Enter the time in milliseconds the system waits for an 
acknowledgment from the PMS indicating it correctly received 
a message.
Valid entries Usage
1
 to 5Enter the number of times that the server retransmits a message to 
the PMS in response to a negative acknowledgment, or sends an 
inquiry for acknowledgment from the PMS before giving up on 
the message. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
688 Hospitality 
17
PMS Link Maximum Retransmission Requests
Take Down Link for Lost Messages
 
Field descriptions for page 2
Screen 97. Hospitality screenValid entries Usage
1
 to 5Enter the number of times that the server will allow the PMS to 
request acknowledgment for a message that it sent.
Valid entries Usage
y/n
  Enter y to cause the PMS link to come down if messages are 
being lost.  Monitor your PMS error log if you use n.
  Page   2 of   3
HOSPITALITY 
Dual Wakeup? y Daily Wakeup? y VIP Wakeup? y
                                    VIP Wakeup Per 5 Minutes: ______
Room Activated Wakeup With Tones?
Time of Scheduled Wakeup Activity Report: ______
Time of Scheduled Wakeup Summary Report: ______
Time of Scheduled Emergency Access Summary Report: ______
Announcement Type: 
 Length of Time To Remain Connected To Announcement: 30____
             Extension To Receive Failed Wakeup LWC Messages: ______
            Routing Extension On Unavailable Voice Synthesis: ______
                    Display Room Information in Call Display? n
Automatic DID Assignment on Check-in? n
Number of Digits from PMS: 1
PMS Sends Prefix? y
Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
689 Hospitality 
17
Dual Wakeup
Daily Wakeup
VIP Wakeup
VIP Wakeups Per 5 Minutes
This field appears only if VIP Wakeup is  y.
Room Activated Wakeup with Tones
!CAUTION:
Set the following reports for a time other than when the system does its scheduled 
maintenance tests. To make sure the times do not overlap, enter the command display 
system-parameters maintenance and check when the system is set to run tests.
Valid entries Usage
y/n
Enter y if each extension can request two wakeup calls within 
one 24-hour time period.
Valid entries Usage
y/n
Enter y if each extension can request daily wakeup calls.
Valid entries Usage
y/n
Enter y if each extension can request VIP wakeup calls.
Valid entries Usage
1 through 50
Enter the number of VIP Wakeup calls allowed in a 5-minute 
interval.
Valid entries Usage
y/n
Enter y if wakeup calls can be activated via tones that prompt 
users for the time they wish to waken.  This allows room 
activated wakeup calls without the use of a speech synthesizer 
or a display telephone. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
690 Hospitality 
17
Time of Scheduled Wakeup Activity Report
This indicates the time of day that the Wakeup Activity Report will be printed on 
the Journal/Schedule Printer. This report summarizes the wakeup activity for each 
extension that had wakeup activity for the past 24 hours. 
Time of Scheduled Wakeup Summary Report
This indicates the time of day that the Wakeup Summary Report will be printed on 
the Journal/Schedule printer. This report gives an hour-by-hour summary of the 
number of scheduled wakeup calls and a list of extensions to which wakeup calls 
were attempted but did not complete during the hour. 
Time of Scheduled Emergency Access 
Summary Report
This indicates the time of day that the Emergency Access Summary Report will be 
printed on the Journal/ Schedule printer. 
Valid entries Usage
hh:mm:am/pm
Enter the time where hh=hour, mm=minute, am/pm=A.M. or 
P.M.
Valid entries Usage
hh:mm:am/pm
Enter the time where hh=hour, mm=minute, am/pm=A.M. or 
P.M.
Valid entries Usage
hh:mm:am/pm
Enter the time where hh=hour, mm=minute, am/pm=A.M. or 
P.M. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
691 Hospitality 
17
Announcement Type
This indicates the type of automatic wakeup announcement the hotel guest will 
receive. Allowable entries are as follows:
NOTE:
One of the following four fields appears depending on what data is entered 
in the Announcement Type field.
Valid entries Usage
external
Applicable when using an announcement adjunct.
If 
external is used, complete the Auxiliary Board for 
Announcement
 field.
integratedApplicable when using the TN750B or TN750C 
announcement circuit pack.
If 
integrated is used, complete the Integrated 
Announcement Extension
 field. The extension you enter 
must be a valid integrated announcement extension 
(administered on the Recorded Announcements screen) or a 
VDN. If you enter an invalid extension, the server displays an 
error message.
mult-integMulti-integrated; applicable when using the TN750B or 
TN750C announcement circuit pack.
If 
mult-integ is used, complete the Default Announcement 
Extension
 field. The extension you enter must be a valid 
integrated announcement extension (administered on the 
Recorded Announcements screen) or a VDN. If you enter an 
invalid extension, the server displays an error message.
voice- 
synthesisIf voice-synthesis is used, complete the Announcement 
Ports
 field.
music-on-holdIf music-on-hold is used, no other field appears.
silence If silence is used, no other field appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
692 Hospitality 
17
Auxiliary Board for Announcement
This field appears only when the 
external announcement type is used. This 
indicates the equipment location of an auxiliary trunk circuit that connects to the 
external announcement equipment. Enter a 5-character circuit pack number. 
Integrated Announcement Extension
This field appears only when the integrated announcement type is used. This 
indicates the wakeup announcement extension when using the integrated 
announcement circuit pack. 
Default Announcement Extension
This field appears only when the 
mult-integ announcement type is used. This 
indicates the default wakeup announcement extension when using the integrated 
announcement circuit pack. 
Announcement Ports
This field appears only when the 
voice-synthesis announcement type is used. 
For the 
voice-synthesis announcement type, this indicates the equipment 
location of two ports on the voice synthesizer circuit pack. 
Valid entries Usage
1
 to 3cabinet
A to Ecarrier
0 to 20slot
Valid entries Usage
valid extension or VDN Enter the extension of the announcement you want 
to use for wakeup calls.
Valid entries Usage
valid extension or VDN Enter the extension of the announcement you want 
to use for default wakeup calls.
Valid entries Usage
1
 to 3cabinet
A to Ecarrier
0 to 20slot
01 to 04circuit 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
693 Hospitality 
17
Length of Time to Remain Connected to 
Announcement
Enter the length of time in seconds that a hotel guest will be connected to an 
announcement. This applies only after the guest has heard the announcement 
completely one time, but continues to listen. 
Extension to Receive Failed Wakeup LWC 
Messages
This indicates where unsuccessful wakeup LWC messages will be stored. This is 
usually administered to an unassigned extension (cannot be a VDN extension) or 
to the attendant (attd). In addition, a LWC lamp for that extension is usually 
assigned to the attendant console as an indication of failed wakeup calls. 
Routing Extension on Unavailable Voice 
Synthesis
This indicates where a wakeup call will go to if both wakeup announcements on 
the Speech Synthesizer circuit pack are not available. This is usually administered 
to an unassigned extension (cannot be a VDN extension) or to the attendant (attd). 
Display Room Information in Call Display
This indicates the type of guest room information displayed on phone displays. 
Valid entries Usage
0
 to 300
Valid entries Usage
Unassigned extension or 
attd
Valid entries Usage
Assigned extension or attd
Valid entries Usage
y
  If this field is set to y, the phones will display the name and 
room number. The extension number and room number are 
not always the same number.
nIf this field is set to n, the phones will display the name and 
extension number. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
694 Hospitality 
17
Automatic Selection of DID Numbers
This field assigns a 2- or 5-digit number to a guest’s phone number that is not 
associated with the room number.
Number of Digits from PMS
This indicates the number of digits being sent from the PMS to the server to 
identify room numbers. 
NOTE:
If the Number of Digits from PMS field is blank and the PMS Sends Prefix 
field is set to 
n, the server will not support an extension that starts with 0.
PMS Sends Prefix
This indicates if the PMS sends a prefix digit to the server as part of the room 
numbering plan. 
NOTE:
If the PMS Sends Prefix field is set to n and the Number of Digits from 
PMS
 field is blank, the server will not support an extension that starts with 0.
Number of Digits in PMS Coverage Path
This indicates whether the coverage paths are 
3 or 4 digits long. There can be up 
to 9999 coverage paths.
Valid entries Usage
y/n
Enter y to use the Automatic Selection of DID Numbers for 
Guest Rooms feature.
Valid entries Usage
1
 to 4When using normal mode, digits 1 through 4 are valid. 
1 to 5When using transparent or ASCII mode, digits 1 through 5 are 
valid.
blank If using mixed numbering in the server, leave this field blank.
Valid entries Usage
y
/n
Valid entries Usage
3
 to 4 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
695 Hospitality 
17
Digit to Insert/Delete
Enter the leading digit that may be deleted and inserted back as described in the 
following text. The current PMS message set uses the extension number as the 
room identifier. In many customer configurations, the leading digit of the 
extension number is dropped to screen the room number. In order to accommodate 
PMS devices that are based on room number and not extension, this leading digit 
may be deleted on messages from the switch to the PMS, and then inserted back 
on messages from the PMS.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed 
extensions do not send the entire number across the interface. Only the 
assigned extension number is sent. Therefore, you should not use prefixed 
extensions for numbers that are also going to use the Digit to Insert/Delete 
function.
Field descriptions for page 3
Hospitality screen
Definition for Rooms in State 1 - 6 
Enter up to a 30-character definition for each room status. For example, you could 
define state 1 as ‘clean, ready to use’ and state 2 as ‘occupied, needs cleaning.’
Valid entries Usage
0
 to 9
                                                               Page 3 of 3
HOSPITALITY
ROOM STATES:
Definition for Rooms in State 1: Rooms in State 1
Definition for Rooms in State 2: Rooms in State 2
Definition for Rooms in State 3: Rooms in State 3
Definition for Rooms in State 4: Rooms in State 4
Definition for Rooms in State 5: Rooms in State 5
Definition for Rooms in State 6: Rooms in State 6
HOSPITALITY FEATURES
Suite Check-in? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
696 Hunt Group 
17
The definitions for room states (Field descriptions for page 3), are for Attendant 
Room Status only. If you are not using Attendant Room Status, you do not need to 
complete these fields.
Suite Check-in
This field allows attendants to have the system automatically check-in several 
related extensions with one check-in command.
Hunt Group
Allows calls to be answered by users (agents) at a predefined group of telephones 
or devices.
This screen creates a hunt group that is identified by a hunt group number. Users 
assigned to a hunt group are identified by their extension number.
This screen can be used to implement a hunt group and its associated features such 
as Automatic Call Distribution (ACD) and Hunt Group Queuing. Look at the 
various hunt group screens and choose the screens that can be used to implement 
your hunt group requirements.
The total number of pages vary depending on your System configuration. Refer to 
the DEFINITY ECS System Description for the maximum number of hunt groups 
supported by each configuration.
The System checks for the busy or idle status of extension numbers in the hunt 
group when answering calls. A Uniform Call Distribution (UCD) type hunt group 
selects the “most idle” extension in the group when answering a new call. A 
Direct Department Calling (DDC) type hunt group selects the first available 
extension (in the administered sequence) when answering a new call. Expert 
Agent Distribution (EAD), used only with Expert Agent Selection (EAS), selects 
the “most idle” agent or the “least occupied” agent with the highest skill level for 
the call’s skill.
NOTE:
Vector controlled splits/skills can be called directly via the split/skill 
extension (instead of calling a VDN mapped to a vector that will terminate 
the call to a vector controlled split/skill); however, the calls will not receive 
any announcements, be forwarded, redirect to coverage, or 
intraflow/interflow to another hunt group.
Valid entries Usage
y/n
Enter y to use the Suite Check-in feature. Refer to ‘‘Suite 
Check-in’’ for more information.