Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
127 Setting up call forwarding 
7
2. In the Group Name field, enter a name to identify the coverage group.
3. In the Ext field, type the extension of each group member.
4. Press 
ENTER to save your new group list.
The system automatically completes the Name field when you press 
ENTER.
Related topics
Refer to ‘‘
Assigning a coverage path to users’’ on page 120 for instructions on 
assigning a coverage path.
Setting up call forwarding
This section explains how to administer various types of automatic call 
forwarding. To provide call forwarding to your users, assign each extension a 
Class of Service (COS) that allows call forwarding. Then assign call-forwarding 
buttons to the user phones (or give them the Feature Access Code (FAC) for call 
forwarding) so that they can easily forward calls. You use the station screen to 
assign the COS and any call-forwarding buttons.
Within each class of service, you can determine whether the users in that COS 
have the following call forwarding features:
nCall Forwarding All Calls — allows users to redirect all incoming calls to 
an extension, attendant, or external phone number.
nCall Forwarding Busy/Don’t Answer — allows users to redirect calls only 
if their extensions are busy or they do not answer.
nRestrict Call Fwd-Off Net — prevents users from forwarding calls to 
numbers that are outside your system network.
  
COVERAGE ANSWER GROUP
Group Number: ____
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name  Ext  Name
1: ____ ___________________________ 5: ____ ___________________________
2: ____ ___________________________ 6: ____ ___________________________
3: ____ ___________________________ 7: ____ ___________________________
4: ____ ___________________________ 8: ____ ___________________________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
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Handling incoming calls 
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As the administrator, you can administer system-wide call-forwarding parameters 
to control when calls are forwarded. Use the System Parameters Call 
Coverage/Call Forwarding screen to set the number of times an extension rings 
before the system redirects the call because the user did not answer (CFWD No 
Answer Interval). For example, if you want calls to ring 4 times at an extension 
and, if the call is not answered, redirect to the forwarding number, set this 
parameter to 4.
You also can use the System Parameters Call Coverage/Call Forwarding screen to 
determine whether the forwarded-to phone can override call forwarding to allow 
calls to the forwarded-from phone (Call Forward Override). For example, if an 
executive forwards incoming calls to an attendant and the attendant needs to call 
the executive, the call can be made only if the Call Forwarding Override is set to 
yes.
Instructions
To determine which extensions have call forwarding activated:
1. Type 
list call-forwarding and press RETURN.
This command lists all the extensions that are forwarded along with each 
forwarding number.
NOTE:
If you have a V1, V2, or V3 system, you can see if a specific 
extension is forwarded only by typing 
status station nnnn, where 
nnnn is the specific extension.
Related topics
‘‘
Call Forwarding’’ on page 1278
Setting up call forwarding for users
This section shows you how to give your users access to call forwarding.
Instructions
Let’s change a call forwarding access code from a local phone with a Class of 
Service of 1:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
129 Setting up call forwarding 
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2. In the Call Forwarding Activation Busy/DA field, type *70.
The 
*70 feature access code activates the call forwarding option so 
incoming calls forward when your phone is busy or does not answer.
3. In the Call Forwarding Activation All field, type 
*71.
The 
*71 feature access code forwards all calls.
4. In the Call Forwarding Deactivation field, type 
#72.
The 
#72 feature access code deactivates the call forwarding option.
5. Press 
ENTER to save your changes.
6. Type 
change cos and press RETURN.
The Class of Service
 screen appears.
                                 
                                FEATURE ACCESS CODE (FAC)
             Abbreviated Dialing List1 Access Code: ____
             Abbreviated Dialing List2 Access Code: ____
             Abbreviated Dialing List3 Access Code: ____
Abbreviated Dial - Prgm Group List Access Code: ____
                          Announcement Access Code: ____
                           Answer Back Access Code: ____
          Auto Alternate Routing (AAR) Access Code: ____
Auto Route Selection (ARS) Access Code 1: ____   Access Code 2: ____
                     Automatic Callback Activation: ____    Deactivation: ____
Call Forwarding Activation Busy/DA: *70 All: *71  Deactivation: #72
                             Call Park Access Code: ____
                           Call Pickup Access Code: ____
   CAS Remote Hold/Answer Hold-Unhold Access Code: ____
                      CDR Account Code Access Code: ____
Change Coverage Access Code: ____
                      Data Origination Access Code: ____
                          Data Privacy Access Code: ____
Directed Call Pickup Access Code: ____
Emergency Access to Attendant Access Code: ____
Extended Call Fwd Activate Busy D/A: ____ All: ____ Deactivation: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
130 Setting up call forwarding 
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7. On the Call Fwd-All Calls line, in the 1 column, type y.
This allows the user with this Class of Service to forward their calls. The 
“1” column is for phones with a Class of Service of 1.
8. On the Restrict Call Fwd-Off Net line, in the 1 column, type 
y.
This restricts your users from forwarding calls off-site. If you want your 
users to be able to call off-site, leave this field as 
n.
9. On the Call Forward Busy/DA line, in the 1 column, type 
y
This forwards your calls when your phone is busy or doesn’t answer after a 
programmed number of rings.
10. Press 
ENTER to save your changes.
Allowing users to specify a forwarding 
destination
Now that you have set up system-wide call forwarding, have your users use this 
procedure if they want to change their call forwarding destination from their work 
(local) station.
1. They dial either their Call Forwarding Activation Busy/DA or Call 
Forwarding Activation All feature access code. If your users have buttons 
assigned, they press those buttons, listen for dial tone, and dial the digits.
NOTE:
Both Call Forwarding Activation Busy/DA or the Call Forwarding 
Activation All cannot be active for the same phone at the same time.
In this example, enter 
*71 for Call Forwarding Activation All.
 
CLASS OF SERVICE
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
    Auto Callback n y y n y n y n y n y  n  y  n  y  n 
Call Fwd-All Calls n y n y y n n y y n  n  y  y  n n  y 
Data Privacy n y n n n y y y y n  n  n n  y  y  y 
    Priority Calling n y n n n n n n n y y  y  y  y  y  y 
    Console Permissions n n n n n n n n n n  n  n  n  n  n  n 
    Off-hook Alert   n n n n n n n n n n  n  n  n  n  n  n 
    Client Room n n n n n n n n n n  n  n  n  n  n  n 
Restrict Call Fwd-Off Net n y y y y y y y y y  y  y  y  y  y  y 
Call Forward Busy/DA n y n n n n n n n n  n  n  n  n  n  n
Personal Station Access n n n n n n n n n n  n  n  n  n  n  n
Extended Forwarding All n n n n n n n n n n n  n  n  n  n  n
Extended Forwarding B/DA n n n n n n n n n n n  n  n  n  n  n
Trk-to-Trk Restriction Override n n n n n n n n n n n  n  n  n  n  n
QSIG Call Offer Originations  n n n n n n n n n n nnnnnn 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
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2.They dial their “forwarding-to” off-site or on-site number.
In this example, enter 
2081. This is a local number; for offsite forwarding, 
include the AAR/ARS feature access code.
3. When they hear the 3-beep confirmation tone, they hang up.
Changing the forwarding destination remotely
Now that you have set up all of the required system administration for call 
forwarding, have your users use this procedure if they want to change their call 
forwarding destination from a telecommuting (off-site) phone.
1. They dial their telecommuting extension. 
Refer to ‘‘
Telecommuting Access’’ on page 951 for more information. In 
this example, enter 
555-9126.
2. When they get dial tone, they dial either their Extended Call Forward 
Activate Busy/DA or the Extended Call Forward Activate All feature 
access code.
In this example, enter 
*61 for the Extended Call Forward Activate All 
number.
3. When they get dial tone, they dial their extension number and press the ‘
#’ 
key.
In this example, enter 
1014, then #.
4. Even though there is no dial tone, they dial their security code and press the 
‘
#’ key.
In this example, enter 
4196, then #.
5. When they get dial tone, they dial their “forwarding-to” off-site or on-site 
number.
In this example, enter 
9-555-2081.
6. When they hear the 3-beep confirmation tone, they hang up.
Allowing users to change coverage remotely
This section shows you how to allow users to change their call coverage path from 
a local or telecommuting (off-site) phone. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
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Instructions
To change call coverage from off-site:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. In the Change Coverage Access Code field, type 
*85.
Use the
 *85 feature access code to change a coverage path from a phone or 
remote station.
3. Press 
ENTER to save your changes.
4. Type 
change cor and press RETURN.
The Class of Restriction
 screen appears.
5. In the Can Change Coverage field, type 
y.
This permits users to select one of two previously administered coverage 
paths.
6. Press 
ENTER to save your changes.
7. Type 
change station 1014 and press RETURN.
The Station
 screen for extension 1014 appears.
8. In the Security Code field, type 
4196.
In this example, this is your security code. Refer to ‘‘
Security-Related 
System Parameters’’ on page 875 for more information on setting the 
length of your security code.
9. In the Coverage Path 1 and Coverage Path 2 fields, verify that both are 
defined enabling your user to move from one coverage path to another.
The 
t1 and t2 are the numbers of the Time of Day Coverage Tables.
10. Press 
ENTER to save your changes.
Setting up night service
You can use night service to direct calls to an alternate location when the primary 
answering group is not available. For example, you can administer night service 
so that anyone in your marketing department can answer incoming calls when the 
attendant is at lunch or has left for the day.
Once you administer night service to route calls, your end-users merely press a 
button on the console or a feature button on their phones to toggle between normal 
coverage and night service. 
						

							DEFINITY ECS Release 8.2
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There are five types of night service:
nNight Console Night Service — directs all attendant calls to a night or 
day/night console
nNight Station Night Service — directs all incoming trunk or attendant calls 
to a night service destination
nTrunk Answer from Any Station (TAAS) — directs incoming attendant 
calls and signals a bell or buzzer to alert other employees that they can 
answer the calls
nTrunk Group Night Service — directs incoming calls to individual trunk 
groups to a night service destination
nHunt Group Night Service — directs hunt group calls to a night service 
destination
Setting up night station service to voice mail
The night station service (also known as Listed Directory Number (LDN) Night 
Service) sends calls directed to an LDN to voice mail when the system is in night 
service.
Instructions
What is described below is a common setup; however, you can use a regular 
extension in this field, but it will not follow coverage.
NOTE:
You can use a dummy hunt group (one with no members) or an 
exported station with a coverage path. The instructions below use a 
hunt group.
To set up a night station service to voice mail:
1. Type 
add hunt-group next and press RETURN.
The Hunt Group
 screen appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
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The Group Number field fills automatically with the next hunt group 
number.
2. In the Group Name field, type the name of the group.
In our example, type 
ldn nights. There should be no members in this hunt 
group.
3. Press 
ENTER to save your changes.
NOTE:
If you are using tenant partitioning, the command for the next step 
will be 
change tenant x. If you are using tenant partitioning, the 
Night Destination field does not appear on the Listed Directory 
Numbers screen. Instead, it is on the Tenant screen.
4. Type 
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
 screen appears.
Page 1 of X
HUNT GROUP
Group Name: ldn nights
Group Number: 5 Group Extension: 51002 Group Type: 
MM Early Answer? _  Skill? _  ACD? 
Queue? _  Vector? _  AAS? _
Security Code: ____ COR: 
ISDN Caller Disp: ________ TN: _
Measured: ________  Supervisor: Extension: ____
Controlling Adjunct: ____
Multiple Call Handling: __________ 
Objective: ____
Queue Length: ___
Calls Warning Threshold: ___ Calls Warning Port: __
Time Warning Threshold: ___ Time Warning Port: __
Redirect on No Answer (rings): _  Redirect to VDN: _
Forced Entry of Stroke Counts or Call Work Codes? _ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
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5. In the Night Destination field, add the night destination on the listed 
directory phone.
In our example, type 
51002.
6. Press 
ENTER to save your changes.
7. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
8. In the DID-LDN Only to LDN Night Extension field, type 
n.
9. Press 
ENTER to save your changes.
                                                          Page   1 of   2
                         LISTED DIRECTORY NUMBERS
         Ext     Name                         TN
      1: 51001   Attendant   1
      2:                                      1
      3:                                      1
      4:                                      1
      5:                                      1
      6:                                      1
      7:                                      1
      8:                                      1
      9:                                      1
     10:                                      1
Night Destination: 51002
                              CONSOLE PARAMETERS
         Attendant Group Name: 27 character name  OPERATOR
                          COS: 1 COR: 1
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
SAC Notification? n  Night Service Act. Ext.: 1234
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

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10. From a phone with console permissions, dial the call forwarding feature 
access code, then the hunt group’s extension, followed by the main number 
of AUDIX.
In our example, dial 51002.
NOTE:
You should receive the confirmation tone (3 beeps). This step is very 
important as calls to the LDN night service extension do not follow 
coverage.
11. In voice mail, build your auto attendant with the extension of the Listed 
Directory Number, not the hunt group.
The originally dialed number was the LDN. That is what the switch passes 
to the voice mail. In the case of the Intuity and newer DEFINITY AUDIX 
Voice Mail systems, you can use the Auto Attendant routing table to send 
the calls to a common Auto Attendant mailbox.
Setting up night console service
This section shows you how to set up night console service.
Night Console Service directs all calls for primary and daytime attendant consoles 
to a night console. When a user activates Night Console Service, the Night Service 
button for each attendant lights and all attendant-seeking calls (and calls waiting) 
in the queue are directed to the night console.
NOTE:
Activating night console service also puts trunk groups into night 
service, except those for which a night service button has been 
administered. Refer to ‘‘
Setting up trunk answer from any station’’ on 
page 139 for more information.
To activate and deactivate Night Console Service, the attendant typically presses 
the 
NIGHT button on the principal attendant console or designated console.
Only the principal console can activate night service. In the absence of any 
console, a phone can activate night service.
Instructions
Let’s put the attendant console (attendant 2) in a night service mode.
To set up Night Console Service:
1. Type 
change attendant 2 and press RETURN.
The Attendant Console
 screen appears.