Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
697 Hunt Group 
17
Field descriptions for page 1
Screen 98. Hunt Group screen
Screen 99. Hunt Group screen when Queue and Vector are n
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are 
x.
change hunt-group 4 Page 1 of X
HUNT GROUP
Group Number: 4__ ACD? 
Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer? Security Code: ____ 
ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____
change hunt-group x Page 1 of X
HUNT GROUP
Group Number: ___ ACD? n
Group Name: ____________________________ Queue? n
Group Extension: ____ Vector? n
Group Type: 
Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer? Security Code: ____ 
ISDN Caller Display: ________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
698 Hunt Group 
17
Screen 100. Hunt Group screen when Queue and Vector are y
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are x.
Screen 101. Hunt Group screen when Queue is y and Vector is n
Group Number
This is a display-only field when the screen is accessed using an administration 
command such as 
add or change.
change hunt-group x Page 1 of X
HUNT GROUP
Group Number: ___ ACD? n
Group Name: ____________________________ Queue? y
Group Extension: ____ Vector? y
Group Type: 
TN: COR: MM Early Answer?
 Security Code: ____ 
ISDN Caller Display: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____
change hunt-group x Page 1 of X
HUNT GROUP
Group Number: ___ ACD? n
Group Name: ____________________________ Queue? y
Group Extension: ____ Vector? n
Group Type:  Coverage Path: ____
TN:  Night Service Destination: _____
COR:  MM Early Answer?
     Security Code: ____ 
  ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
699 Hunt Group 
17
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y 
if, on the System-Parameters Customer-Options screen, the ACD field is 
n.
Group Name
Enter a character string that uniquely identifies the group (for example, parts 
dept, purchasing, or sales dept).
Queue
Specifies a queue for the hunt group.
Group Extension
Enter an unused extension number to be assigned to the hunt group.  The field 
may not be blank.
Vector
See example screens for fields that display when this field is 
y.
Valid entries Usage
y
The hunt group will function as an ACD split/skill. AUDIX 
and MSA hunt groups can function as ACD splits/skills.
n  This feature is not desired, even if, on the System-Parameters 
Customer-Options screen, the ACD field is 
y. When the hunt 
group is assigned as an ACD split/skill, the hunt group 
members serve as ACD agents. The agents in this split/skill 
must log in to receive ACD split/skill calls. If this hunt group is 
on a remote switch using the AUDIX in a DCS feature, enter 
n.
Valid entries Usage
28-character string
Valid entries Usage
y/n
Enter y so the hunt group will be served by a queue.
Valid entries Usage
1 to 5 digits Unassigned extension
Valid entries Usage
y/n
Enter y to indicate that this hunt group will be vector 
controlled. On the System-Parameters Customer-Option 
screen, the Vectoring-Basic field must be 
y before y can be 
entered here. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
700 Hunt Group 
17
Group Type
There are six group types: Uniform Call Distribution (ucd-mia and ucd-loa), 
Direct Department Calling (DDC), and Expert Agent Distribution (ead-mia and 
ead-loa). Each option uses a different method to select an agent for a call when 
two or more agents are available. 
ucd-loa and ead-loa cannot be entered in the 
Group Type field unless the CentreVu Advocate field on the System Parameters 
Customer-Options screen is 
y. ead-mia and ead-loa cannot be entered in the 
Group Type field unless on the System Parameters Customer-Options screen, the 
Expert Agent Selection (EAS) field is 
y.
Valid entries Usage
ddc
Enter ddc when the call should be routed to the first available 
agent in the administered string. Group type 
ddc is also known 
as “hot seat”. “ddc” distribution is not available when the group 
is administered as a skill.
ucd-mia   When ucd-mia or ucd-loa is entered, a call routes to the 
most-idle agent (“ucd-mia”) or the least occupied agent 
(“ucd-loa”), respectively. Enter 
ucd-mia or ucd-loa if the hunt 
group has an AUDIX or Messaging Server Adjunct message. 
One of these entries is required when supporting the Outbound 
Call Management feature and when the Controlling Adjunct 
field is 
asai.
ucd-loa
ead-mia
When ead-mia or ead-loa is entered, a call routes to the 
available agent with the highest skill level for the call. If two or 
more agents with equal skill levels are available, DEFINITY 
ECS routes the call to the most-idle agent (“ead-mia”) or the 
least occupied agent (“ead-loa”), respectively. This allows a 
call to be distributed to the agent best able to handle the call if 
multiple agents are available.
ead-loa
circ
Enter circ (circular) when the call should be routed in a 
“round-robin” order. The order in which you administer the 
extensions determines the order that calls are directed. The 
switch keeps track of the last extension in the hunt group to 
which a call was connected. The next call to the hunt group is 
offered to the next extension in the circular list independent of 
how long that extension has been idle. You cannot use circular 
hunting with automatic call distribution, queues, or vectors. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
701 Hunt Group 
17
Coverage Path
Enter a coverage path number. This assigns a coverage path for the hunt group. 
The coverage path is assigned using the Coverage Path screen. Does not appear if 
the Vector field is 
y
TN
Enter the Tenant Partition number.
Night Service Destination
Enter the destination where calls to this split will redirect when the split is in the 
night service mode. Not all features will work correctly if this is not a local 
extension. Does not appear if the Vector field is 
y.
COR
Enter the class of restriction (COR) number that reflects the desired restriction for 
the hunt group. If this is a hunt group supporting the AUDIX in a DCS feature, the 
CORs on the Hunt Group screen on each switch must be the same.
MM Early Answer
This field applies for systems using Multimedia Call Handling only.
Valid entries Usage
1
 to 999
t1
 to t999Time of day table
Valid entries Usage
1
 to 20
Valid entries Usage
An assigned extension number 
(can be a VDN extension)
attdAn attendant group code.
Valid entries Usage
0
 to 95
Valid entries Usage
y/n
The system begins to answer an H.320 call and establish an 
audio channel before offering the conversion call to the hunt 
group. This starts billing for the call when the call is first put 
into queue. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
702 Hunt Group 
17
Security Code
Enter a 4-digit security code (password) used for the Demand Print feature.
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the 
ISDN-PRI or ISDN-BRI Trunks field is 
y.
Queue Length
Appears if the Queue field is 
y. Enter the maximum number of calls that can be in 
the queue at the same time. This field must have an entry when the Queue field is 
y.
Calls Warning Threshold
Appears if the Queue field is 
y. Enter the number of calls that can be queued 
before the System flashes the queue status (feature buttons assigned on agents 
phones) and the optional Auxiliary Queue Call Warning Threshold lamp assigned 
to the split/skill. These lamps are lighted steadily when at least one call is in queue 
and the threshold has not yet been reached.
Valid entries Usage
4-digit security code 
Valid entries Usage
grp-name
Enter grp-name or mbr-name to specify whether the hunt 
group name or member name, respectively, will be sent to the 
originating user.
mbr-name
blank If the ISDN-PRI or the ISDN-BRI Trunks field is n, this field 
must be blank.
Valid entries Usage
1-200
For G3r configurations
1-99For G3si configurations
Valid entries Usage
Must be less than or equal to 
the queue length. This field must not be left blank if Calls Warning 
Port is assigned a port number. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
703 Hunt Group 
17
(Calls Warning) Port
Appears if the Queue field is 
y. Enter the seven-character port number assigned to 
connect the optional external Auxiliary Queue Call Warning Threshold lamp that 
will flash when the number of calls in queue has exceeded the queue warning 
threshold (assigned in Calls Warning Threshold). 
NOTE:
This port is assigned to an Analog Line circuit pack or given an X 
designation if an extension is used.
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number 
(port) 12.
(Calls Warning) Extension
Appears if the Queue field is 
y and when the Calling Warning Port and the Time 
Warning Port fields are 
X. An extension is needed when an X is placed in Calls 
Warning Port. This extension can be used by the Terminal Translation 
Initialization (TTI) feature to assign a port to this extension from the port itself. 
Once Calls Warning Port is assigned a valid port (either via TTI or the 
change 
hunt-group
 command), then the extension is removed and considered 
unassigned.
Valid entries Usage
01
 through 44First and second characters are cabinet number
01 through 03
01
A
 through EThird character is the carrier
01 through 20Fourth and fifth characters are the slot number
01 through 16Sixth and seventh characters are the circuit number
Valid entries Usage
Enter an unassigned extension. This field may not be blank. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
704 Hunt Group 
17
Time Warning Threshold
Appears if the Queue field is 
y and when the Calling Warning Port and the Time 
Warning Port fields are 
X. Enter the time in seconds that a call can remain in the 
queue before the System flashes the Queue status lamps (feature buttons assigned 
members phones) and the Auxiliary Queue Time Warning lamp assigned to this 
split/skill. 
(Time Warning) Port
Appears if the Queue field is 
y. Enter the seven-character port number assigned to 
the Auxiliary Queue Time Warning lamp that flashes when the time entered in 
Time Warning Threshold has been reached by a call in queue. 
NOTE:
This port is assigned to an Analog Line circuit pack or given an X 
designation if an extension is used.
For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number 
(port) 12.
(Time Warning) Extension
Appears if the Queue field is 
y. An extension is needed when an X is placed in 
Time Warning Port. This extension can be used by the Terminal Translation 
Initialization (TTI) feature to assign a port to this extension from the port itself. 
Once Time Warning Port is assigned a valid port (either via TTI or the 
change 
hunt-group
 command), then the extension is removed and considered 
unassigned.
Valid entries Usage
0
 to 999An entry of 0 provides a warning whenever a call is queued.
Valid entries Usage
01
 through 44First and second characters are the cabinet number
01 through 03
01
A
 through EThird character is the carrier number
01 through 20Fourth and fifth characters are the slot number
01 through 16Sixth and seventh characters are the circuit number
Valid entries Usage
Enter an unassigned extension. This field may not be blank. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
705 Hunt Group 
17
Field description for page 2
Page 2 of the Hunt group screen appears only when the ACD field on page 1 is 
y. 
If the ACD field is 
n, page 3 becomes page 2 and all subsequent page numbers are 
decreased by one.
The Timed ACW Interval field appears only if, on the System-Parameters 
Customer-Option screen, the Timed ACW field on page 3 is 
y.
The following screen shows Field descriptions for page 2 with all fields appearing.
Screen 102. Hunt Group screen
Screen 103. Hunt Group screen when Queue and Vector are n
change hunt-group x                                                Page 2 of X
                                  HUNT GROUP
Skill? _ Acceptable Service Level (sec): ___
AAS? _ Expected Call Handling Time (sec): ___
Measured: ______ VuStats Objective: ____
Supervisor Extension: ____ Timed ACW Interval (sec): ___
Priority on Intraflow? _ Service Level Supervisor? _
Inflow Threshold (sec): ____ Level 1 Threshold (sec): ___
Controlling Adjunct: ____ Level 2 Threshold (sec): ___
Adjunct Link Extension: ____
Multiple Call Handling: ___________ Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _
change hunt-group x                                                Page 2 of X
                                  HUNT GROUP
Skill? _  Acceptable Service Level (sec): ___
AAS? _
Measured: ____
Supervisor Extension: ____
Priority on Intraflow? _
Inflow Threshold (sec): __
Controlling Adjunct: ____
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
706 Hunt Group 
17
Screen 104. Hunt Group screen when Vector is n and Queue is y
Screen 105. Hunt Group screen when Queue and Vector are y
Skill
Only appears if, on the System-Parameters Customer-Options screen, the Expert 
Agent Selection field is 
y.
If this field is 
y, then the Group Type field must be ucd or ead.
Valid entries Usage
y/n
Enter y if this hunt group is to be an EAS skill. 
change hunt-group x                                                Page 2 of X
                                  HUNT GROUP
Skill? 
Acceptable Service Level (sec): ___
AAS? _
Measured: ______
Supervisor Extension: ____
Controlling Adjunct: ____
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _
change hunt-group x                                               Page 2 of X
                                  HUNT GROUP
Skill? 
Acceptable Service Level (sec): ___
AAS? _
Measured: internal
Supervisor Extension: ____
Controlling Adjunct: ____
Redirect on No Answer (rings): ___
Redirect to VDN: _____
Forced Entry of Stroke Counts or Call Work Codes? _