Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-14  
PPP d at a  mo d u l e,406
p referential trunk routing , p ort network (PN),428Prefixed Station Numb ering,1487prefixes, adding,188
p reventing  toll fraud,306PRI  En d p o in t s ( PE)
c ommand s,1059
sc reen,853wid eband switc hing,424p rint messag es button,75
p rinting  on demand, see phones, feature b utton 
descriptions
Priority Calling
p riority c all waiting  tones
,1294types of priority c alling  calls,1462priority calling button,76
p rivac y, see Console Parameters sc reen
p rivate networks,1169Proc essor Channel Assig nment for G3r
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Proc essor Channel Assig nment for G3si
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
p roc essor interface d ata module
,405
p roc essor/trunk d ata mod ule (P/TDM),405Prop erty Manag ement System (PMS) Interfac e
description,1359
Pro s ha r e,235public networks
numb ering p lans,1171
signaling  administration,1321
Q
QSIG Op tional Features sc reen, see  System 
Parameters Customer-Op tions sc reen
QSIG, see DEFINITY ECS Ad ministration for Net-
work Connec tivity
q ueue c all b utton
,76q ueue time b utton,76
q ueues
calls,160hunt groups,1369
Rec ord ed Announc ement,1464warning  levels in hunt groups,1370
R
R2 multifrequenc y c omp elled  (MFC) 
sig naling,1166, 1439Reason Cod e Names
sc reen, see DEFINITY ECS Guid e to ACD 
Call Centers
rec all rotary d ig it
,903
Rec orded  Announcements,368
b arg e-in c apab ility,373, 1465description,1464q ueues,1464
Rec orded  Announcements sc reen, see 
Announc ements/Audio Sources screen
Rec orded  Telep hone Dic tation Acc ess, 
description
,1466redial button,71red irec ting
calls
,163c alls to an off-net loc ation,121red irec tion on no answer b utton,75
referral calls,1163release ag ent b utton,76remote
off-net call c overag e
,1210p ort security devic es (RPSD),1578Remote Acc ess
authorization c od es
,1468barrier codes,1172, 1468commands,1059
description,297, 1466disabling,335disabling permanently,300
enab ling,334extensions,1468nig ht servic e extensions (NSE),1468
sc reen,857security alerts,1467security violation,76
setting up,298Remote Ac c ess Numb ers (RAN),1155Remote Acc ess Status screen, see Remote 
Acc ess sc reen
remote ad ministration, log ging in
,2Remote Call Coverag e Tab le
commands
,1059sc reen,863removing
attend ant console
,104log ins,319trunks g roup s,358
trunks to a trunk g roup,357Rep o r t  Sc he d u le r , s ee  D EFI N I TY EC S Rep o r t s
rep orts
ACA Measurements Rep ort
,1163Call Detail Rec ord ing  (CDR),1213
Coverag e Path Measurement Rep ort,1213Princ ip al Coverag e Measurement 
Re p o rt,1213
Se c ur i t y Vio l at i on s St at u s,1480rerouting d enied c alls,26Reset Shift Call,1471
restarting  temp orarily d isab led  Ac c ess Sec urity 
Gateway (ASG),322restoring
translations, see your maintenance b ook
restoring announc ements
,371 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-15  
restric ting
ac cess to IP trunks
,1384area c od es,179calls,22
outgoing  calls using  Automatic  Route Selec-
tion (ARS),189Restric tion—Controlled , desc ription,1311
restric tions
on Loud speaker Pag ing,1418on PCOL trunks,348
RHNPA Table
c ommand s,1059sc reen,864
ring bac k q ueueing,1160ring er c utoff,76, 1474ring ing,1476
3-b urst ringing,1462alerting,1476assigning,85
call appearances,1476description,1475p referenc es,1436
ring typ es,1476road -warrior ap plication,52, 1120adding,53
RONA b utton,75Route Pattern
c ommand s,1060
sc reen,865routing
changing,187
incoming DID trunk c alls to attend ant 
groups,1412incoming FX and  CO trunk calls to attend ant 
groups
,1412Rus si a
MF shuttle sig naling,1439
multifreq uency (MF),1166
S
saving
announc ements,369translations,15
Sc h ed u le r , see DEFINITY ECS Reports
SDDN, see software d efined  data networks 
(SDDN)
SDN, see DEFINITY ECS Administration for Net-
work Connec tivity
Sec ond  Dig it Table
c ommand s
,1060sc reen,874security alerts
Ab b reviated Dialing (AD)
,80, 1129Call Detail Rec ord ing  (CDR),1222DIOD trunks,345
IP trunks,1386
sec urity alerts, (continued )
PC Interfac e
,1457PC interfac e,420Remote Access,1467
Terminal Translation Initialization (TTI),1549trunks,339Vec tors and VDNs,157, 168
Sec urity Handb ook,1132sec urity violation b utton
authorization c od e,61
log in,71remote ac cess,76station sec urity c od e,77
Sec urity Violations Notific ation (SVN),328, 1480description,1479disable login IDs,334
enab le login IDs,334security violation threshold s and  
notification,1479
Se c ur i t y Vio l at i on s St at u s r e p o r t,1480SVN referral c alls with announcements,1481system rep orting,1480
system security,306sec urity violations, dealing with,334Sec urity-Related System Parameters
commands
,1060sc reen,875seizure sig nals,1569
send all c alls button,76servic e c alls, see local information calls
servic e marks,xxi
Servic e Observing
description,1483ob serving c alls,1484
p hone disp lays,1484restric tions,1484setting up,388
trunk calls,1485warning  and  c onferenc e tones,1485servic e observing  b utton,77
Servic e Observing , see ob serving  calls
Shared  UUI Feature Priorities sc reen, see ISDN 
Trunk Group  screen
Shortcut dialing
,196, 1125signal button,77
Signaling Group
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Signaling Group form
,210silent ringing,1476Sing le-Digit Dialing,1487
SIT Treatment for Call Classific ation
sc reen,  se e  D EFI N I TY EC S G ui d e t o  A C D  
Call Centers
Site Data
commands
,1060sc reen,882
slot ad dress, d esc ription,17softphones,1119software defined  d ata networks (SDDN),1133 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-16  
software defined networks (SDN), see DEFINITY 
ECS Ad ministration for Network Connec tivity
Sp a i n
Ad ministrab le Lang uag e Displays
,1138
Leave Word  Calling  (LWC),1408MF Esp ana (MFE),1439Multi Frequenc y Esp ana (MFE),1166
p hone disp lays,1499sp eakerp hone p ag ing,381sp ecial c harac ters,393
sp ecial d ial tone,36sp ecial information tones (SIT), see DEFINITY 
ECS Guide to ACD Call Centers
speed dialing, see Abbreviated Dialing (AD)
sp lits
,1191, 1373stand -alone H.323 ap p lic ation,1120
start-d ial sig nals,1570Sta t io n
c ommand s,1061
sc reen,882station hunting,1491, 1493station security codes
creating
,290description,1498violation,77
station to station restric tions, see Re st r i c ti o n—
Controlled
station, add ing
,37
stored  number button,77stroke b uttons,77sub sequent c all c overag e red irec tion 
interval
,1203Suite Chec k-in,1367sup eruser,6
supervisor button,61swap ping p hones,45switch c ommunic ation interfac e (SCI) links,1212
Synchronization Plan
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
system ad ministration
logg ing  in
,1logg ing  in remotely,2
logg ing  off,4passwords,1578
system numb er lists,1130System Parameters Call Coverag e / Call For-
ward ing
c ommand s
,1061sc reen,911System Parameters Country-Op tions
c ommand s
,1061sc reen,918System Parameters Crisis Alert
c ommand s
,1061sc reen,555System Parameters Customer-Options
c ommand s
,1062sc reen,928
System Parameters OCM Call Classification
sc reen
,948system p arameters, c hang ing,25system p ort d ata module,405
system p rinter alarm b utton,75system p rinter, see DEFINITY ECS Rep orts
system sec urity,306
aging login passwords,317authorization c od es,1153B C S Pr o d u c t s  Se c u r i t y  H a n d b o o k,1132
changing login permissions,324changing passwords,326checklist,309
disabling a login ID,334disabling Remote Access,298, 335enabling Remote Access,334
enhanced  call transfers (ECT),306History rep ort,306log ins,307
passwords,306p hysic al sec urity,306, 309securing  trunks,306
Sec urity Violations Notification (SVN),306, 1479setting up authorization c od es,331
system ad ministration passwords,1578Terminal Translation Initialization (TTI),1549unauthorized  use,1578
system-wid e setting s,25
T
T.120 c alls,231
T1
recommended settings for DS1 trunks,353TA C , see trunk acc ess c odes
TC M , see Traveling  Class Marks (TCM)
Tec hnical Service Center
,305TEG  b u t t o n,77
telecommuter ap p lic ation,52, 54, 1120telecommuting,1458
Answer Sup ervision,286Coverag e of Calls Red irec ted  Off Net 
(CCRON),285
Personal Station Ac c ess,286Telecommuting Access
commands,1062
sc reen,951telephone dialing
d ata c all preind ication,396
DCP data modules,396one-b utton transfer to data,396return-to-voic e,396
TEL ESEER,1228, 1230templates, using to ad d  p hones,41temporary bridged appearance,1534 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-17  
Tenant
c ommand s
,1062sc reen,951tenant p artitioning,29, 1536
terminal and  trunk restrictions,1306Terminal Parameters
c ommand s,1062
sc reen,954Terminal Self Ad ministration (TSA)
assigning a security code,87
description,87fixing p roblems,89Terminal Translation Initialization (TTI),47, 1547
Terminating  Extension Group  (TEG)
assigning,170c ommand s,1063
description,1551sc reen,959termination restric tions
see also Restriction—Controlled
Tie trunks
,348, 1567time b utton,67
time d ivision multip lexing (TDM),1433Time of Day Coverage,1209c ommand s,1063
defining,124sc reen,962Ti m e  o f  D a y  Ro u t i n g
c ommand s
,1063description,1553sc reen,963
time, setting,9Ti m e - o f - D a y
routing,161
timer b utton,77timers, attend ant,1149TOD routing  override b utton,65, 72
Toll Analysis
c ommand s,1064sc reen,964
toll fraud,305, 1267, 157815 tip s to p revent,306potential,1386
p revention,1140Toll Fraud  Intervention Hotline,305
toll restrictions, see Restric tion—Controlled
tones
call progress
,1211, 1601
c all waiting,1601c onferenc e,1485p riority c all waiting,1294
reset shift d ial tone,1471sp ec ial ring ing,1294warning,1485
total restrictions, see Restric tion—Controlled
trac ing  calls, see Malic ious Call Trac e (MCT)
trac king c alls b y acc ount c od es
,443
trad emarks,xxiTransfer,1554Transfer Up on Hang-up,1555
transit network selec tions,1299
translations
copy protection,13restoring , see your maintenanc e b ook
saving
,13transmission and  sup ervisory sig naling  for 
trunks and  trunk g roup s,1569
Traveling  Class Marks (TCM)
c all-orig inating  fac ilities,1338c all-terminating  fac ilities,1339
description,1338ISDN,1405sec urity measures,1578
trunk answer from any station (TAAS),139trunk flash,69, 1562Trunk Group
ad d ing  trunks
,355commands,1064malfunc tions,1162
nig ht servic e, setting  up,144removing  trunk g roups,358removing  trunks,357
sc reen,967test c alls,1189Trunk Group  Ad ministration
Call b y Call (CBC) Servic e Selec tion
,1295DS1 Trunk Servic e,1317Facility and Nonfac ility Assoc iated Signaling 
(FAS and  NFAS)
,1331Wi d e b a nd  Sw it c hi n g,1587trunk g roup  nig ht servic e b utton,77
trunk ID b utton,77Trunk to Trunk Transfer,1560trunking facilities,1171
trunks
sec urity alert,339turnaround s,1557
trunks and  trunk g roup s,1064, 1564transmission and  supervisory 
signaling,1569
TTI , see Terminal Translation Initialization
U
uniform c all distrib ution (UCD)
b usy verification,1191test c alls,1189
Uniform Dial Plan
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Uniform Dial Plan (UDP)
assigning  shortc ut d ialing
,199United King d om trunk flash,1562
universal d ig ital sig naling  level 1 c irc uit p ac k, 
wideb and  switching,424unloc k func tions,1574
upgrading phones,44 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-18  
usag e alloc ation p lans (UAP),1299
user defined language displays,1138user-d efined lang uag e
Leave Word  Calling  (LWC),1408
users
nonsup eruser,6superuser,6
V
VDN in a Coverag e Path (VICP), c all 
coverage,1212
Vec tor Direc tory Numb er (VDN),167Vec tor Routing  Tab le
sc reen, see DEFINITY ECS Guid e to ACD 
Call Centers
Vec tor Routing  Tab le, see DEFINITY ECS Guid e 
to ACD Call Centers
Vec tors and  VDNs
ad d ing  a VDN
,168c ommand s,1046
d eleting  a step,166description,167d iag nosing  a vec tor p rob lem,166
inserting  a step,165list of options,164manag ing,157
messag es,162p laying  an announcement,160q ueueing  calls,160
red irec ting c alls,163sc reen,1033security alert,157, 168
time-of-d ay routing,161VDN c ommands,1064viewing  VDNs,169
VIAS, see Visually Imp aired  Attend ant Servic e
vid eo conferenc ing,231view b utton,63
visual alerting,1313Visually Impaired  Attendant Service 
(VIAS)
,1151voic e mail sec urity,1578voic e mailb ox p assword s,1578
voic e messag e retrieval, d esc rip tion,1573voic e messag ing  systems,1576voic e pag ing  over loud sp eakers
fixing p roblems
,377setting  up,375voic e terminals, see phones
VuSt at s  b u t t on
,78VuSt at s  D is p l a y For m at
sc reen, see DEFINITY ECS Guid e to ACD 
Call Centers
W
warning  and  conferenc e tones,1485
WATS trunks
adding,340description,1568
whisper paging,79, 384, 1582Wideband Support Options
sc reen,769
Wideband Switching
ad ministering,432, 1587ap p lic ations,1587
b locking  p revention,431, 1599c hannel alloc ation,422, 1588c hannel servic e unit,425
d ata b ackup  c onnec tion,426, 1592d ata servic e unit,425description,421, 1587
d irec tion of trunk/hunting  within 
fac ilities,428, 1594end point app lic ations,424, 1589
examples,1592fac ility lists,427, 1593g lare p revention and  resolution,431, 1597
H0 c hannels,429, 1595H11 channels,1594H11c hannels,428
H12 channels,429, 1595hig h-speed vid eo c onferencing,1592ISDN-PRI terminal ad ap ters,424
ISDN-PRI trunk g roup s and  channel 
alloc ation,427ISDN–PRI trunk g roup s and c hannel 
alloc ations
,1593line-sid e (T1 or E1) fac ility,425N x DS0 c hannels,430, 1596
networking,427nonsignaling  c onfig urations,1591p ort network (PN) p referential trunk 
routing
,1594PRI-end p oints,424
p rimary d ata connec tivity,426scheduled batch processing,426typ ic al uses,423, 1589
universal d ig ital sig naling level 1 circuit 
pack,424wid eband ac cess end point,425
work code button,79world  class BRI d ata module,405World Class Tone Detection,1601 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-19  
X
X.25 Ad junc t Data Mod ule sc reen, see Data 
Mod ule screen
X.25 data module
,405 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-20