Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1657  
stroke counts
A method used by ACD agents to record up to nine customer-defined events per call when CMS is active.
SVN
Security-violation notification
switch
Any kind of telephone switching system. See also communications system
.
switchhook
The buttons located under the receiver on a voice terminal.
switch-node (SN) carrier
A carrier containing a single switch node, power units, and, optionally, one or two DS1 converter circuit 
packs. An SN carrier is located in a center-stage switch.
switch-node (SN) clock
The circuit pack in an SN carrier that provides clock and maintenance alarm functions and environmental 
monitors.
switch-node interface (SNI)
The basic building block of a switch node. An SNI circuit pack controls the routing of circuit, packet, and 
control messages.
switch-node link (SNL)
The hardware that provides a bridge between two or more switch nodes. The SNL consists of the two SNI cir-
cuit packs residing on the switch nodes and the hardware connecting the SNIs. This hardware can include 
lightwave transceivers that convert the SNI’s electrical signals to light signals, the copper wire that connects 
the SNIs to the lightwave transceivers, a full-duplex fiber-optic cable, DS1 converter circuit cards and DS1 
facilities if a company does not have rights to lay cable, and appropriate connectors.
switch-processing element (SPE)
A complex of circuit packs (processor, memory, disk controller, and bus-interface cards) mounted in a PPN 
control carrier. The SPE serves as the control element for that PPN and, optionally, for one or more EPNs.
SXS
Step-by-step
synchronous data transmission
A method of sending data in which discrete signal elements are sent at a fixed and continuous rate and speci-
fied times. See also association
.
SYSAM
System Access and Administration
system administrator
The person who maintains overall customer responsibility for system administration. Generally, all adminis-
tration functions are performed from the Management Terminal. The switch requires a special login, referred 
to as the system administrator login, to gain access to system-administration capabilities.
system printer
An optional printer that may be used to print scheduled reports via the report scheduler.
system report
A report that provides historical traffic information for internally measured splits.
system-status report
A report that provides real-time status information for internally measured splits. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1658  
system manager
A person responsible for specifying and administering features and services for a system.
system reload
A process that allows stored data to be written from a tape into the system memory (normally after a power 
outage).
T
T1
A digital transmission standard that in North America carries traffic at the DS1 rate of 1.544 Mbps. A T1 
facility is divided into 24 channels (DS0s) of 64 kbps. These 24 channels, with an overall digital rate of 1.536 
Mbps, and an 8-kbps framing and synchronization channel make up the 1.544-Mbps transmission. When a 
D-channel is present, it occupies channel 24. T1 facilities are also used in Japan and some Middle-Eastern 
countries.
TAAS
Trunk Answer from Any Station
TABS
Telemetry asynchronous block serial
TA C
Trunk-access code
tandem switch
A switch within an electronic tandem network (ETN) that provides the logic to determine the best route for a 
network call, possibly modifies the digits outpulsed, and allows or denies certain calls to certain users.
tandem through
The switched connection of an incoming trunk to an outgoing trunk without human intervention.
tandem tie-trunk network (TTTN)
A private network that interconnects several customer switching systems.
TC
Technical consultant
TCM
Traveling class mark
TDM
See time-division multiplexing (TDM).
TDR
Time-of-day routing
TEG
Terminating extension group
terminal
A device that sends and receives data within a system. See also administration terminal
.
tie trunk
A telecommunications channel that directly connects two private switching systems. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1659  
time-division multiplex (TDM) bus
A bus that is time-shared regularly by preallocating short time slots to each transmitter. In a PBX, all port cir-
cuits are connected to the TDM bus, permitting any port to send a signal to any other port.
time-division multiplexing (TDM)
Multiplexing that divides a transmission channel into successive time slots. See also multiplexing
.
time interval
The period of time, either one hour or one-half hour, that BCMS measurements are collected for a reports.
time slice
See time interval
.
time slot
64 kbps of digital information structured as eight bits every 125 microseconds. In the switch, a time slot refers 
to either a DS0 on a T1 or E1 facility or a 64-kbps unit on the TDM bus or fiber connection between port net-
works.
time slot sequence integrity
The situation whereby the N octets of a wideband call that are transmitted in one T1 or E1 frame arrive at the 
output in the same order that they were introduced.
to control
An application can invoke Third Party Call Control capabilities using either an adjunct-control or 
domain-control association.
to monitor
An application can receive event reports on an active-notification, adjunct-control, or domain-control associa-
tion.
TOD
Time of day
tone ringer
A device with a speaker, used in electronic voice terminals to alert the user.
TOP
Task-oriented protocol
trunk
A dedicated telecommunications channel between two communications systems or COs.
trunk allocation
The manner in which trunks are selected to form wideband channels.
trunk-data module
A device that connects off-premises private-line trunk facilities and DEFINITY ECS. The trunk-data module 
converts between the RS-232C and the DCP, and can connect to DDD modems as the DCP member of a 
modem pool.
trunk group
Telecommunications channels assigned as a group for certain functions that can be used interchangeably 
between two communications systems or COs.
TSC
Technical Service Center
TTI
Terminal translation initialization 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1660  
TTR
Touch-tone receiver
TTT
Terminating trunk transmission
TTTN
See tandem tie-trunk network (TTTN).
TTY
Teletypewriter
U
UAP
Usage-allocation plan
UART
Universal asynchronous transmitter
UCD
Uniform call distribution
UCL
Unrestricted call list
UDP
See Uniform Dial Plan (UDP).
UL
Underwriter Laboratories
UM
User manager
Uniform Dial Plan (UDP)
A feature that allows a unique 4- or 5-digit number assignment for each terminal in a multiswitch configura-
tion such as a DCS or main-satellite-tributary system.
UNMA
Unified Network Management Architecture
UNP
Uniform numbering plan
UPS
Uninterruptible power supply
USOP
User service-order profile
UUCP
UNIX-to-UNIX Communications Protocol
UUI
User-to-user information 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1661  
V
VA R
Value-added reseller
VDN
See vector directory number (VDN).
vector directory number (VDN)
An extension that provides access to the Vectoring feature on the switch. Vectoring allows a customer to spec-
ify the treatment of incoming calls based on the dialed number.
vector-controlled split
A hunt group or ACD split administered with the vector field enabled. Access to such a split is possible only 
by dialing a VDN extension.
VIS
Voice Information System
VLSI
Very-large-scale integration
VM
Voltmeter
VNI
Virtual nodepoint identifier
VOA
VDN of origin announcement
voice terminal
A single-line or multiappearance telephone.
W
WAT S
See Wide Area Telecommunications Service (WATS).
WCC
World-Class Core
WCR
World-Class Routing
WCTD
World-Class Tone Detection
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
 A service in the United States that allows calls to certain areas for a flat-rate charge based on expected usage. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1662  
wideband
A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1 facility 
with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and 
N x DS0 calls are wideband.
wideband access endpoint
Access endpoints, extended with wideband switching to include wideband access endpoints. A wideband 
access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an exten-
sion. The Administered Connections feature provides call control for calls originating from wideband access 
endpoints.
wink-start tie trunk
A trunk with which, after making a connection with a distant switching system for an outgoing call, the sys-
tem waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an 
incoming call, the system sends the wink signal when ready to receive digits.
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon logging in, an 
agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Man-
ual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode.
work state
An ACD agent may be a member of up to three different splits. Each ACD agent continuously exhibits a work 
state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD 
(answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may 
change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work 
modes). The BCMS feature monitors work states and uses this information to provide BCMS reports.
write operation
The process of putting information onto a storage medium, such as a hard disk.
WSA
Waiting session accept
WSS
Wireless Subscriber System
Z
ZCS
Zero Code Suppression 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Glossary and abbreviations 
1663   
						

							Index 
IN-1  
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506   Issue 1
April 2000
IN
Index
Numerics
3-b urst ring ing,1462
7-digit barrier codes,117332-c harac ter d isp lay stations,113840-c harac ter d isp lay stations,1138
302A attend ant console,92302B attend ant console,92302C attend ant console,93
7400A data module,4067400A/7400B d ata mod ule,4067400C Hig h Sp eed  Link,407
g roup  4 fax ap plications,407LAN interconnect ap plications,407video telec onferencing,407
7400D data module,4077500 and  World  Class BRI Data Mod ule sc reen, 
see Data Mod ule sc reen
7500 data module
,405, 407d ata-c ommunic ations eq uip ment,407d ata-terminal eq uip ment,407
EIA 232C interface,407RS-366 automatic -calling  unit interface,407V35 interfac e,407
8400B data module,406
A
AAR and ARS
d ig it analysis d efault translations
,1169Digit Analysis Table, commands,1041Digit Analysis Table, screen,451
Dig it Conversion Tab le, command s,1042Dig it Conversion Tab le, sc reen,455overlap  sending,1171
AAR and ARS Digit Analysis Table
c ommand s,1041
AAS (Auto Availab le Split),  see DEFINITY ECS 
Guid e to ACD Call Centers
ab and oned  c all searc h, see DEFINITY ECS 
Guid e to ACD Call Centers
Abbreviated Dialing (AD)
adding AD lists
,79
button,59c ommand s,1042description,1129
end user op erations,1130enhanced  lists,1130enhanced  numb er lists,1130
fixing p roblems,82group lists,1129g roup  number lists,1129
list typ es,1129, 1130
Ab breviated  Dialing  (AD), (c ontinued )
p ersonal lists
,1129program button,59sc reen,459
security alerts,80, 1129sp ec ial charac ter b utton,59sp ec ial lists,1130
system numb er lists,1130Ab breviated  Dialing  Enhanced  List screen, see 
Ab breviated  Dialing  List sc reen
Ab b reviated  Dialing  Group  List sc reen, see 
Ab breviated  Dialing  List sc reen
abbreviated ring button
,59
abbreviated ringing,1476Ab ort Transfer,1555absorbing digits,360
ACA Measurements Rep ort,1163Acc ess End points,1134ad ministered c onnec tion,409
commands,1044sc reen,467Acc ess Security Gateway (ASG),3
ASG Key,323, 1131ASG Log in Ad ministration sc reen, see Log in 
Ad ministration sc reen
description
,319, 1131disabling,321monitoring  the ASG history log,323
multiple ap p lic ation platform for DEFINITY 
(MAPD),1131restarting  temp orarily d isab led  ASG,322
setting up,320Acc ess trunks
adding,348
description,1564ac c ount b utton,60account codes
forc ing  users to enter
,444trac king  calls,443ACCUNET,1297
ACD stroke count b utton,77ACD, see Automatic Call Distrib ution (ACD)
ac oustic  coupled mod ems,1433
ac tivate malic ious c all trace b utton,72ac tivate nig ht servic e b utton,74
ACW (After Call Work),  see DEFINITY ECS 
Guid e to ACD Call Centers
Ad d/Remove Skills,  see DEFINITY ECS Guid e to 
ACD Call Centers
Ad ministered  Connec tions (AC)
,408access endpoints,409, 1134
ad ministering,412alarm button,59ap p lic ations,1134
commands,1044description,408, 1133d rop ping,411
d rop ping ad ministered  c onnec tions,1135errors,410, 1135estab lishing,410 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-2  
Ad ministered  Connec tions (AC), (c ontinued )
estab lishing  a c onnection
,1134estab lishing  administered  connec tions,1134failures,410, 1135, 1136
fast retries,1136sc reen,471SDDN ISDN–PRI trunk g roup s,1133
typic al AC ap p lic ations,409Administrable Lang uag e Disp lays
description,1138
feature information displays,1506Fr a nc e,1138Italy,1138
Sp a in,1138user-d efined,1138Administration without hardware, see swap ping 
p hones
After Call Work (ACW), see DEFINITY ECS 
Guid e to ACD Call Centers
after c all work b utton
,60Agent Call Handling , se e D EFIN ITY EC S Gu i d e  
to ACD Call Centers
Agent LoginID
sc reen,  see DEFINITY ECS Guid e to ACD 
Call Centers
ag ents
,1373aging login passwords,317alarm b uttons
ad ministered c onnec tion
,59automatic wakeup,75CDR link,65
DS1,75fac ility test c all,77link,71
major alarm,71minor/major alarms,73PM S l in k,75
PM S p r in t e r,75system p rinter,75alarms, sec urity violations,1479
alert ag ent,60alerting
alerting  p hones, see ring ing
silent
,1476timers,1149
algorithms, call pickup distribution,1290alias,42Alias Station
c ommand s
,1044sc reen,476alphanumeric dialing,399
Alp hanumeric  Dialing  Tab le
c ommand s,1045sc reen,478
Alternate Facility Restriction Levels (AFRL)
authorization c od es,1140button,60
description,1140toll fraud  prevention,1140alternate voic e d ata (AVD) sig naling,1320
analog
p hones
,38tie trunk descrip tion,1568ANI calling  p arty information, d isp laying,109
announcement d ata mod ule,365, 405announcements
ad d ing  extensions,367
backing up,369changing,368c ontinuous-p lay,373
copying,370d efinition,365deleting,372
erasing,372fixing p roblems,371for a hunt g roup,1370
playing,160rec ord ing,368restoring,371
saving,369Announc ements/Audio Sources
commands,1045
sc reen,480Answer Detection
ad ministering,361
answer sup ervision b y timeout,1142c all c lassification answer d etection,1141description,1141
network answer sup ervision,1142Answer Sup ervision
answer detection,1142
telec ommuting,286tests,1557timer d etection,1142
answerb ac k p ag ing,384applications
ad ministered c onnec tions,409, 1134
end point, wid eb and  switc hing,424area cod es
adding,187
restric ted,179ARS p artitioning,191ARS Toll Tab le
commands
,1045sc reen,483
ASAI c ap ab ilities,435ASAI Cap ab ility Groups sc reen, see Sy s t e m  
Parameters Customer-Op tions screen
ASG History Log , monitoring
,323ASG Key, loss,323ASG, see Ac cess Sec urity Gateway (ASG)
assistance button
,61assoc iating
offic e phone numb er to home station,297
async hronous d ata mod ule,408ATMS Trunk Test Schedule
sc reen, see DEFINITY ECS Maintenanc e
Attendant
call categories
,547Emerg enc y Ac cess to Attend ant,1323 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1
April 2000
Index 
IN-3  
Attendant, (c ontinued )
Pull Transfer d esc ription
,1463Attendant Bac kup Alerting,106Attendant Call Waiting,1144
Attendant Calling of Inward Restricted Stations, 
see Class of Restric tion (Restric tion Overrid e 
field )
Attendant Console
302A and  302B
,92302C,93
adding,95c ommand s,1046feature b uttons,97
PC  C o ns o le,95providing backup,106removing,104
sc reen,484Attendant Console Data Mod ule, see Attendant 
Console screen
Attendant Control of Trunk Group  Ac cess
,1145attend ant c risis alert,67Attendant Direct Extension Selec tion 
(DXS)
,1146Attendant Direct Trunk Group Selection,98Attendant Intrusion,1147
Attendant Overrid e of Diversion Features,1148Attendant Priority Queue,547attend ant q ueue c alls,61
attend ant q ueue time,61Attendant Room Status,1346Attendant Serial Calling,1148
attend ant timers,1149aud ib le alerting,1313Audible Message Waiting,1152
aud it trails,1163Authorization Cod e — COR Mapp ing
c ommand s,1046
sc reen,497authorization c odes,1152, 1468AAR and  ARS c alls,1154
creating,190in alternate fac ility restric tion levels 
(AFRL),1140
sec urity violation b utton,61setting  up,331
using  to overrid e c all restric tions,190Auto Available Sp lit (AAS),  see DEFINITY ECS 
Guid e to ACD Call Centers
Auto Start and  Don’t Split
,1149autodial b utton,62auto-in mod e,62
Automated  Attend ant
description,164, 1157s e e a ls o D EFIN ITY EC S C a ll  Vec t or i n g / EA S 
Guid e
Automatic  Alternate Routing (AAR)
,173AAR analysis tab les,1170
AAR trunking  fac ilities,1171authorization c od es,1154digit analysis table commands,1041
Automatic  Alternate Routing  (AAR), (continued )
d ig it c onversion table c ommand s
,1042partitioning,1123p rivate networks,1169
toll table c ommands,1045Automatic  Call Distrib ution (ACD)
description,169
enhancing an ACD system,170Automatic  Callb ac k (ACB),61, 1159automatic  circuit assurance (ACA)
aud it trail rec ord s
,1163b utton,60description,1162
drop,1163messag e information,1163referral calls,1163
Automatic  Hold,36automatic  interc om,62, 386automatic  messag e waiting,61
automatic  numb er id entific ation (ANI),61, 1165, 1439Automatic  Route Selec tion (ARS)
allow loc al information c alls
,181ARS analysis tab les, d ig it analysis default 
translations,1170
ARS trunking  facilities,1171assigning  FAC,174authorization c od es,1154
defining partitions,191digit analysis table commands,1041d ig it c onversion table c ommand s,1042
d isp laying  analysis information,175inter-exc hang e c arrier c alls (IXC),178modifying  c all routing,186
op erator assisted  c alls,178overrid ing  c all restric tions,190partitioning,1123
p rivate networks,1169restric ted  area c odes,179restric ting c alls,189
time of d ay routing  plan c ommands,1063und erstanding,175Automatic  Routing
AAR
,1169AAR and  ARS dig it analysis d efault 
translations
,1169AAR and  ARS overlap send ing,1171ARS,1169
ARS d ig it analysis d efault translations,1170description,1167Facility Restriction Levels (FRL),1338
feature ac cess cod e (FAC),173Generalized Route Selec tion (GRS),1340Look Ahead Routing (LAR),1413
Time of Day (TOD) Routing,194, 1553Traveling Class Marks (TCM),1338trunking  fac ilities,1171
Automatic  Selection of DID Numb ers to Guest 
Roo ms,1347