Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
137 Setting up night service 
7
2. In the Console Type field, type principal.
There can be only one night-only or one day/night console in the system 
unless you administer Tenant Partitioning. Night Service is activated from 
the principal console or from the one station set per-system that has a 
nite-serv button.
3. Press 
ENTER to save your changes.
Setting up night station service
You can use night station service if you want to direct incoming trunks calls, 
DID-LDN (direct inward dialing-listed directory number) calls, or internal calls to 
the attendant (dialed ‘O’ calls) to a night service destination.
Let’s say your attendant, who answers extension (LDN) 8100, usually goes home 
at 6:00 p.m. When customers call extension 8100 after hours, you would like them 
to hear an announcement that asks them to try their call again in the morning.
To set up night station service, you need to record the announcement (in our 
example, it is recorded at announcement extension 1234). See ‘‘
Managing 
announcements’’ on page 365 for information on setting up the announcement.
                             ATTENDANT CONSOLE 2
        Type: console           Name: 27 character attd cons name
   Extension: 1000             Group: 1                Auto Answer: none
Console Type: principal           TN: 1                Data Module? n
        Port: 01C1106            COR: 1          Disp Client Redir? n
                                 COS: 1           Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
    Local Remote           Local Remote             Local Remote
 1: 9                   5:                       9:
 2: 82                  6:                      10:
 3:                     7:                      11:
 4:                     8:                      12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
 1:           5:            9:           13:           17:
 2:           6:           10:           14:           18:
 3:           7:           11:           15:           19:
 4:           8:           12:           16:           20: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
138 Setting up night service 
7
Tip:
All trunk groups that are routed through the attendant direct to this night 
service destination provided they already do not have a night service 
destination and, on the Console Parameters screen, the DID-LDN Only to 
DID-LDN Night Ext field is 
n. Refer to ‘‘Setting up trunk answer from any 
station’’ on page 139.
Instructions
To set up night station service:
1. Type 
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
 screen appears.
2. Enter 
1234 in the Night Destination field.
The destination can be an extension, a recorded announcement extension, a 
vector directory number, or a hunt group extension.
3. Press 
ENTER to save your changes.
4. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
  LISTED DIRECTORY NUMBERS
         Ext     Name                         TN
      1: 8100  attendant 8100
      2: 
      3: 
      4: 
      5: 
      6: 
      7: 
      8: 
      9: 
     10: 
Night Destination: 1234 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
139 Setting up night service 
7
5. In the DID-LDN Only to LDN Night Extension field, type n.
6. Press 
ENTER to save your changes.
After you set up night station service, have the attendant use the night 
console button to activate and deactivate night service.
Setting up trunk answer from any station
There may be situations where you want everyone to be able to answer calls when 
the attendant is away. Use trunk answer any station (TAAS) to configure the 
system so that it notifies everyone when calls are ringing. Then, you can give users 
the trunk answer any station feature access code so they can answer these calls.
When the system is in night service mode, attendant calls redirect to an alerting 
device such as a bell or a buzzer. This lets other people in the office know when 
they should answer the phone.
NOTE:
If no one answers the call, the call will not redirect to night service.
Let’s define a feature access code (we’ll use 71) and configure the alerting device 
for trunk answer any station.
                              CONSOLE PARAMETERS
         Attendant Group Name: 27 character name  OPERATOR
                          COS: 1 COR: 1
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
SAC Notification? n  Night Service Act. Ext.: 1234
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
140 Setting up night service 
7
Before you start
You need a ringing device and 1 port on an analog line circuit pack. Refer to 
DEFINITY ECS System Description for more information on the circuit pack.
Instructions
To set the feature access code for TAAS:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. In the Trunk Answer Any Station Access Code field, type 
71.
3. Press 
ENTER to save your changes.
Once you set the feature access code, determine where the external alerting device 
is connected to the switch (we’ll use port 01A0702).
To set up external alerting:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
Page 3 of X
FEATURE ACCESS CODE (FAC)
Station Security Code Change Access Code: ____
Terminal Dial-up Test Access Code: ____
Terminal Translation Initialization Merge Code: ____ Separation Code: ____
Transfer to AUDIX Access Code: ____
Trunk Answer Any Station Access Code: 71__
User Control Restrict Activation: ____ Deactivation: ____
Voice Coverage Message Retrieval Access Code: ____
Voice Principal Message Retrieval Access Code: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
141 Setting up night service 
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2. In the EXT Alert Port (TAAS) field, type 01A0702.
Use the port address assigned to the external alerting device.
3. Press 
ENTER to save your changes.
Setting up external alerting night service
Calls redirected to the attendant via Call Forwarding or Call Coverage will not go 
to the Listed Directory Number (LDN) Night Station. If there is no night station 
specified, and the TAAS bell is being used, these calls ring the TAAS bell. A call 
following the coverage path rings the TAAS bell for the number of times indicated 
in the Coverage Don’t Answer Interval for Subsequent Redirection (Rings) field. 
If not answered, the call proceeds to the next point in the station’s coverage path. 
If the call was sent to the Attendant by Call Forwarding, it continues to ring the 
TAAS bell.
When night service is enabled, and there is a night service destination on the LDN 
screen, calls covering to the attendant attempt to ring the night destination instead 
of the attendant position even if the handset is plugged in.
                              CONSOLE PARAMETERS
         Attendant Group Name: Operator
                          COS: 0                                  COR: 0
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS): 01A0702
                          CAS: none
SAC Notification? n  Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
142 Setting up night service 
7
Instructions
To send LDN calls to the attendant during the day and to a guard’s desk at night:
1. Type 
change listed-directory-numbers and press RETURN.
The Listed Directory Numbers
 screen appears.
2. In the Night Destination field, verify this field is blank.
3. Press 
ENTER to save your changes.
4. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
                                                          Page   1 of   2
                         LISTED DIRECTORY NUMBERS
         Ext     Name                         TN
      1: 2000  Attendant   1
      2:                                      1
      3:                                      1
      4:                                      1
      5:                                      1
      6:                                      1
      7:                                      1
      8:                                      1
      9:                                      1
     10:                                      1
Night Destination: 3000
                              CONSOLE PARAMETERS
         Attendant Group Name: Operator
                          COS: 0                                  COR: 0
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS): 01A0702
                          CAS: none
SAC Notification? n  Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
143 Setting up night service 
7
5. In the EXT Alert Port (TAAS) field, type 01A0702.
This is the port address assigned to the external alerting device.
6. Press 
ENTER to save your changes.
The system is in Night Service.
Any calls to extension 2000 now go to extension 3000 (the guard’s desk).
Any “0” seeking calls go to extension 3000 (the guard’s desk).
To send LDN calls to the attendant during the day and to the TAAS bell at night:
1. Type 
change console-parameters and press RETURN.
The Console Parameters
 screen appears.
2. In the DID-LDN Only to Night Ext. field, type 
y.
This allows only listed directory number calls (LDN) to go to the listed 
directory night service number extension.
3. In the Ext Alert Port (TAAS) field, type 
01A070.
This is the port address assigned to the external alerting device.
4. Press 
ENTER to save your changes.
The system is in night service.
Any DNIS extension 2000 calls now go to the TAAS bell.
Any “0” seeking calls now go to the TAAS bell.
                              CONSOLE PARAMETERS
         Attendant Group Name: Operator
                          COS: 0                                  COR: 0
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS): 01A0702
                          CAS: none
SAC Notification? n  Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? y
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
144 Setting up night service 
7
Setting up trunk group night service
You can use trunk group night service if you want to direct individual trunk 
groups to night service. The system redirects calls from the trunk group to the 
group’s night service destination.
Trunk group night service overrides night station service. For example, let’s say 
you activate trunk group night service, and then your attendant activates night 
station service. In this case, calls to the trunk group use the trunk night service 
destination, rather than the station night service destination.
Instructions
Let’s direct night calls for trunk group 2 to extension 1245.
To set up trunk group night service:
1. Type 
change trunk-group 2 and press RETURN.
The Trunk Group
 screen appears.
2. Type 
1245 in the Night Service field.
The destination can be a station extension, a recorded announcement 
extension, a vector directory number, a hunt group extension, a terminating 
extension group, or attd if you want to direct the call to the attendant.
3. Press 
ENTER to save your changes.
 
                                 TRUNK GROUP
 Group Number: 2  Group Type: co  CDR Reports: y
   Group Name: outside calls COR: 1_       TN: 1__  TAC: ____
    Direction: two-way_       Outgoing Display? n
  Dial Access? n   Busy Threshold: 99  Night Service: 1245
Queue Length: 0   Country: 1_  Incoming Destination: _____
    Comm Type: voice  Auth Code? n  Digit Absorption List: _
     Prefix-1? y                   Trunk Flash? n  Toll Restricted? y
BCC: _
 TRUNK PARAMETERS
             Trunk Type: loop-start
     Outgoing Dial Type: tone  Cut-Through? n
      Trunk Termination: rc  Disconnect Timing(msec): 500_
             Auto Guard? n    Call Still Held? n     Sig Bit Inversion: none
Analog Loss Group: ___  Digital Loss Group: ___
                                   Trunk Gain: high
Bit Rate: 1200 Synchronization: _____ Duplex: ____
Disconnect Supervision - In? y  Out? n
  Answer Supervision Timeout: 10  Receive Answer Supervision? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
145 Setting up night service 
7
Setting up night service for hunt groups
You can administer hunt group night service if you want to direct hunt group calls 
to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls after 6:00 p.m. 
When customers call after hours, you would like them to hear an announcement 
that asks them to try their call again in the morning.
Instructions
To set up night service for your helpline, you need to record the announcement (in 
our example, the announcement is on extension 1234) and then modify the hunt 
group to send calls to this extension.
To administer the hunt group for night service:
1. Type 
change hunt-group 3 and press RETURN.
The Hunt Group
 screen appears for hunt group 3.
2. In the Night Service Destination field, type 
1234.
The destination can be an extension, a recorded announcement extension, a 
vector directory number, a hunt group extension, or 
attd if you want to 
direct calls to the attendant.
Calls to hunt group 3 will follow the coverage path assigned to extension 
1234.
3. Press 
ENTER to save your changes.
4. Now you need to program a night service button. 
Refer to ‘‘
Adding feature buttons’’ on page 57 for more information.
HUNT GROUP
Group Number: 3 ACD? n
Group Name: Accounting Queue? y
Group Extension: 2011 Vector? n
Group Type: ucd-mia   Coverage Path: 1
TN: 1 Night Service Destination: 1234
COR: 1 MM Early Answer? n
     Security Code: ____ 
  ISDN Caller Disp: ________
Queue Length: 4
Calls Warning Threshold: ___ Port: x
Extension: ____
Time Warning Threshold: ___ Port: xExtension: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Handling incoming calls 
146 Adding call pickup 
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Related topics
‘‘
Managing hunt groups’’ on page 152.
How do night service types interact?
Let’s look at an example of how several types of night service might be used in 
one company.
Assume that you already administered the following night service settings:
nNight station night service redirects to extension 3000 and DID-LDN only 
to LDN Night Ext is set to 
n
nEXT Alert Port (TAAS) field is not defined
nTrunk group 4 redirects to extension 2000
Let’s look at how calls for this company are directed after hours:
Adding call pickup
To give your users the ability to pickup other users’ calls, you may want to use 
Call Pickup. To do this, you need to define a call pickup group.
Users may want to be able to pick up a call that is ringing at a nearby desk. Call 
Pickup provides 3 ways to pick up calls ringing at another phone:
nWith Call Pickup, you create a call pickup group. All group members can 
answer a call ringing at another phone in the group from their own phone. 
If more than one phone is ringing, the one that has been ringing the longest 
is picked up.
nWith Directed Call Pickup, users specify which ringing phone they want to 
answer from their own phone. A call pickup group is not required.
nWith Group Call Pickup, users within an “extended” group can answer 
calls outside of their immediate group by entering a feature access code 
(FAC) followed by the 1- or 2-digit pickup (index) number.
call type directs to
An LDN call on a DID trunk extension 3000
A call on trunk group 4 extension 2000
An internal call to ‘0’ extension 3000
A call that redirects to the attendant 
through a coverage paththe attendant queue