Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
xi  
nDEFINITY Internet Protocol (IP) Softphones1119
20 Features and technical reference 1123
nAAR and ARS partitioning1123
nAAR/ARS shortcut dialing1125
nAbbreviated Dialing1129
nAccess security gateway1131
nAdministered Connections1133
nAdministrable Language Displays1138
nAlternate facility restriction levels1140
nAnswer detection1141
nAttendant Features1143
nAudible Message Waiting1152
nAuthorization codes1152
nAutomated Attendant1157
nAutomatic Callback1159
nAutomatic circuit assurance1162
nAutomatic Number Identification1165
nAutomatic routing — general1167
nBarrier codes1172
nBridged Call Appearance1174
nBusy Indicator1188
nBusy Verification1189
nCall Charge Information1195
nCall Coverage1200
nCall Detail Recording1221
nCall Forwarding1278
nCall Park1287
nCall Pickup1289
nCall Waiting Termination1294
nCall-by-Call Service Selection1295
nCalling Party/Billing Number1302
nCalling Party Number Restriction1303
nClass of Restriction1304
nConference1309
nRestriction — Controlled1311 
						

							DEFINITY ECS Release 8.2
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Contents 
xii  
nCrisis Alert1313
nDial Plan1315
nDistinctive Ringing1317
nDS1 Trunk Service1317
nEmergency Access to the Attendant1323
nEmergency Transfer1326
nExtended User Administration of Redirected Calls1327
nFacility and Non-Facility Associated Signaling1331
nFacility restriction levels and
traveling class marks1338
nGeneralized route selection1340
nGroup paging1343
nHospitality features1346
nHunt Groups1368
nIncoming Call Line Identification1376
nIntercom1377
nInternal Automatic Answer1379
nIP trunk service1383
nISDN service1394
nLeave Word Calling1408
nLine Lockout1410
nListed Directory Numbers1411
nLook-Ahead routing1413
nLoss Plans1415
nLoudspeaker paging1416
nMalicious Call Trace1421
nMessaging Server Interface1426
nMisoperation Handling1429
nModem Pooling1433
nMultiappearance Preselection and Preference1436
nMultifrequency Signaling1438
nNight Service1444
nOff-Premises Station1453
nPC Interface1454
nPersonal Station Access1458
nPriority Calling1462 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
xiii  
nPull Transfer1463
nRecorded Announcements1464
nRecorded Telephone Dictation Access1466
nRemote Access1466
nRinger Cutoff1474
nRinging — Abbreviated and Delayed1475
nSecurity violations notification1479
nService observing1483
nSingle-Digit Dialing and Mixed Station Numbering1487
nStation Hunting1491
nStation Security Codes1498
nTelephone Displays1499
nTemporary Bridged Appearance1534
nTenant Partitioning1536
nTerminal Translation Initialization1547
nTerminating Extension Group1551
nTime of Day Routing1553
nTransfer1554
nTransfer — Outgoing Trunk to
Outgoing Trunk1557
nTransfer — Trunk-to-Trunk1560
nTrunk Flash1562
nTrunks and Trunk Groups1564
nVoice Message Retrieval1573
nVoice Messaging Systems1576
nWhisper paging1582
nWideband Switching1587
nWorld-Class Tone Detection and Generation1601
21 References 1604
nBasic DEFINITY ECS documents1604
GL Glossary and abbreviations 1612
IN Index IN-1 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Contents 
xiv   
						

							About this document 
xv Overview 
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
About this document
Overview
This document describes the DEFINITY Enterprise Communications Server 
(ECS) Release 8 administration, and includes all incremental releases up to and 
including Release 8.2. You may also want to see the DEFINITY ECS Change 
Description to see what is new as of R8.2.
NOTE:
This book contains information previously contained in the DEFINITY ECS 
Administration and Feature Description and DEFINITY ECS 
Implementation books.
DEFINITY ECS is a family of cost-effective digital communication systems. 
These systems:
nroute voice and data information between various endpoints (telephones, 
terminals, computers)
nprovide highly robust networking capabilities
ninclude an extensive set of standard features including attendant consoles, 
voice processing interface, call coverage, DS1 (T1 and E1) connectivity, 
hospitality support, recorded announcements, and trunk-to-trunk transfer
nprovide flexibility and allow for the addition of optional features and/or 
upgrades to the system as business needs change 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
About this document 
xvi Purpose 
Purpose
This document provides an overall reference for planning, operating, and 
administering your DEFINITY ECS. The book is divided into three volumes that 
present information on how to perform administrative tasks, how to complete 
administrative screens, and more detailed information on individual features.
This document does not contain information about how to install, maintain, repair, 
or troubleshoot the switch. See ‘‘
References’’ on page 1604 for a list of related 
DEFINITY ECS documents.
Audience
This document is intended for DEFINITY ECS system administrators and 
managers, users interested in information about specific features, and Lucent 
Technologies personnel responsible for planning, designing, configuring, selling, 
and supporting the system.
Reason for reissue
This document is updated to include DEFINITY ECS Release 8.2 information. It 
also presents a restructure of the information contained in the DEFINITY ECS 
Administration and Feature Description to present standard administration 
procedures and allow the reader to make decisions about what actions to take to 
accomplish administrative goals.
How to use this document
Use this document as a guide to completing administrative procedures and as a 
reference document. If you are interested in information about a particular task, 
screen, or feature, use the index or table of contents to locate the page number 
where the information is described.
Organization
The first volume of this document provides step-by-step tasks for the 
administrative procedures that implement DEFINITY ECS features. The second 
volume explains how to fill out DEFINITY ECS screens and defines the values for 
the fields on the screens. The third volume explains DEFINITY ECS features and 
provides additional detail about switch operations. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
About this document 
xvii Organization 
The following list describes the sections in this book.
‘‘System basics’’ tells you how to log in and log off, set permissions for others 
who use the administration terminal, set daylight savings rules, set the system date 
and time, post messages, and back up the information you administer.
‘‘
Introduction to the DEFINITY system’’ provides information on system-wide 
functions. It explains how to read, use, and make simple changes to your dial plan, 
and how to assign feature access codes. 
‘‘
Managing phones’’ explains how to add, swap, and remove phones on your 
system, and how to customize a phone for a switch administrator. 
‘‘
Managing phone features’’ explains how to administer feature buttons for your 
users’ phones.
‘‘
Managing your attendant consoles’’ explains attendant console feature buttons, 
and tells you how to change, move, or add attendant consoles.
‘‘
Managing displays’’ provides information on the messages that appear on the 
read-out screen on display phones. 
‘‘
Handling incoming calls’’ shows you how to set up call coverage for incoming 
calls to be sure that incoming calls are answered when the called party is not 
available.
‘‘
Routing outgoing calls’’ explains how the switch handles outgoing calls and tells 
you how to modify call restrictions and your routing plan.
‘‘
Managing multimedia calling’’ describes the Multimedia Applications Server 
Interface (MASI), and provides instructions on administration, monitoring, and 
troubleshooting. This section also provides information on Multimedia Call 
Handling (MMCH), which enables users to control voice, video, and data 
transmissions using a telephone and PC.
‘‘
Setting up telecommuting’’ provides information on switch-wide settings and 
individual administration for telecommuting.
‘‘
Enhancing system security’’ provides information on analyzing and setting up 
basic system security, preventing toll fraud, using logins and permissions and 
passwords, and dealing with security violations.
‘‘
Managing trunks’’ contains procedures for working with analog and digital 
trunks. Specialized trunks such as APLT, tandem, release-link, DMI-BOS and 
ISDN trunk groups are not covered in this manual. 
						

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Administrator’s Guide  555-233-506  Issue 1
April 2000
About this document 
xviii Task-related information 
‘‘Managing announcements’’ tells you how to record, save, copy, restore and 
delete announcements.
‘‘
Managing group communication’’ shows you how to administer your system so 
users can page other users or use their phones as intercoms. You can also give 
specific users permission to monitor other users’ calls or to interrupt active calls 
with important messages.
‘‘
Managing data calls’’ describes the system features available to enable data 
communications.
‘‘
Collecting billing information’’ provides information on account codes, and on 
tracking and collecting information about calls. 
‘‘
Screen reference’’ provides a brief description and a graphic representation of 
the screens used for DEFINITY ECS administration. It also lists the valid values 
for the fields on the screens, and describes when and why to use each value.
‘‘
Command reference’’ Use the commands in these tables to access each 
administration screen.
‘‘
Phone reference’’ describes many of the Lucent telephones that you can connect 
to the DEFINITY ECS. It also describes the unique features and buttons for each 
phone series to help you administer your user phones.
‘‘
Features and technical reference’’ is a comprehensive technical reference for 
feature information.
Task-related information
The information for each task is usually presented under the following headings:
nTask
Identifies the administrative procedure and gives a brief explanation of 
what is accomplished by completing the task.
nBefore you start
Lists hardware that must be installed or other tasks that must be completed 
before starting the task. 
nInstructions
Begins with a short introduction to set up an example, then provides 
step-by step, numbered instructions on how to complete the administrative 
task. Screen pictures and background or decision-making information are 
provided when appropriate. 
						

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xix Feature-related information 
nFixing problems
This section is not included in all task sections. It provides a brief coverage 
of possible problems, possible causes, and suggested solutions. 
nMore information
Presents additional technical information that pertains directly to the 
completion of the current task.
nRelated topics
Provides cross-references to related tasks or related feature references. 
Feature-related information
The information for each feature is usually presented under four headings:
nFeature title
Gives the name and a brief overview of the feature. Tells what it does or 
how it serves the system.
nDetailed description
Provides more detailed, technical information about a feature. When 
appropriate, additional guidelines and examples are provided. In some 
cases, expanded technical information is provided on one or several aspects 
of the feature.
nInteractions
Lists and briefly discusses other features that may significantly affect a 
feature. 
nRelated topics
Provides cross-references to related tasks, features, or screens. 
Conventions used in this document
Become familiar with the following terms and conventions. They help you use this 
book with your DEFINITY system.
nTo “move” to a certain field, you can use the TA B key, arrows, or the RETU RN 
key.
nA “screen” is a screen form displayed on the terminal monitor.
nIn this book we use the terms “telephone” and “voice terminal” to refer to 
phones.
nIf you use terminal emulation software, you need to determine which keys 
correspond to 
EN TER, RETURN, CANCEL, HELP, NEXT PAGE, etc. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
About this document 
xx Conventions used in this document 
nCommands are printed in bold face as follows: command.
nKeys and buttons are printed as follows: KEY.
nScreen displays are printed in constant width as follows: screen 
display
.
nVariables are printed in italics as follows: variable.
nWe show complete commands in this book, but you can always use an 
abbreviated version of the command. For example,
 list configuration 
station
 can be entered as list config sta.
nWe show commands and screens from the newest DEFINITY system and 
refer to the most current books. Please substitute the appropriate 
commands for your system and refer to the manuals you have available.
nIf you need help constructing a command or completing a field entry, 
remember to use 
HELP.
nWhen you press HELP at any point on the command line, a list of available 
commands appears. 
nWhen you press HELP with your cursor in a field on a screen, a list of valid 
entries for that field appears.
nThe status line or message line can be found near the bottom of your 
monitor display. This is where the system displays messages for you. 
Check the message line to see how the system responds to your input. 
Write down the message if you need to call our helpline.
nWhen a procedure requires you to press EN TER to save your changes, the 
screen you were working on clears and the cursor returns to the command 
prompt. The message line shows “
command successfully 
completed
” to indicate that the system accepted your changes. 
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information that you must heed.
!CAUTION:
Denotes possible harm to software, possible loss of data, or possible service 
interruptions.
!WARNING:
Denotes possible harm to hardware or equipment.