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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

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    of 1718
    Comcode 108678798
    Issue 1.1
    June 2000
    Enterprise Communication Server
    Release 8.2
    Administrator’s Guide
    Volumes 1, 2, and 3 
    Ó 2000, Lucent Technologies
    All Rights Reserved
    Printed in U.S.A.
    Every effort was made to ensure that the information in this book was 
    complete and accurate at the time of printing.  However, information is 
    subject to change.
    Your Responsibility for Your System’s Security
    Toll fraud is the unauthorized use of your telecommunications system 
    by an unauthorized party, for example, persons other than your com-
    pany’s employees, agents, subcontractors, or persons working on your 
    company’s behalf. Note that there may be a risk of toll fraud associated 
    with your telecommunications system and, if toll fraud occurs, it can 
    result in substantial additional charges for your telecommunications 
    You and your system manager are responsible for the security of your 
    system, such as programming and configuring your equipment to pre-
    vent unauthorized use. The system manager is also responsible for 
    reading all installation, instruction, and system administration docu-
    ments provided with this product in order to fully understand the fea-
    tures that can introduce risk of toll fraud and the steps that can be taken 
    to reduce that risk. Lucent Technologies does not warrant that this 
    product is immune from or will prevent unauthorized use of com-
    mon-carrier telecommunication services or facilities accessed through 
    or connected to it. Lucent Technologies will not be responsible for any 
    charges that result from such unauthorized use.
    Lucent Technologies Fraud Intervention
    If you suspect that you are being victimized by toll fraud and you need 
    technical support or assistance, call Technical Service Center Toll 
    Fraud Intervention Hotline at 1 800 643-2353.
    Federal Communications Commission Statement
    Part 15: Class A Statement. This equipment has been tested and 
    found to comply with the limits for a Class A digital device, pursuant 
    to Part 15 of the FCC Rules. These limits are designed to provide rea-
    sonable protection against harmful interference when the equipment is 
    operated in a commercial environment. This equipment generates, 
    uses, and can radiate radio-frequency energy and, if not installed and 
    used in accordance with the instructions, may cause harmful interfer-
    ence to radio communications. Operation of this equipment in a resi-
    dential area is likely to cause harmful interference, in which case the 
    user will be required to correct the interference at his own expense.
    Part 68: Network Registration Number. This equipment is registered 
    with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
    fied by FCC registration number AS593M-13283-MF-E.
    Part 68: Answer-Supervision Signaling. Allowing this equipment to 
    be operated in a manner that does not provide proper answer-supervi-
    sion signaling is in violation of Part 68 Rules. This equipment returns 
    answer-supervision signals to the public switched network when:
    • Answered by the called station
    • Answered by the attendant
    • Routed to a recorded announcement that can be administered by 
    the CPE user
    This equipment returns answer-supervision signals on all DID calls 
    forwarded back to the public switched telephone network. Permissible 
    exceptions are: 
    • A call is unanswered
    • A busy tone is received
    • A reorder tone is receivedCanadian Department of Communications (DOC)
    Interference Information
    This digital apparatus does not exceed the Class A limits for radio 
    noise emissions set out in the radio interference regulations of the 
    Canadian Department of Communications.
    Le Présent Appareil Nom
    érique n’émet pas de bruits radio
    épassant les limites applicables aux appareils num
    ériques de la class 
    A pr
    éscrites dans le reglement sur le brouillage radio
    par le minist
    ére des Communications du Canada.
    See the preface of this document.
    Ordering Information
    Call: Lucent Technologies BCS Publications Center
    USA 1 888 582-3688
    USA Fax  1 800 566-9568
    Canada +1 317-322-6619
    Europe, Middle East, Africa +1 317-322-6416
    Asia, Caribbean, China, Latin America, and
      the Pacific Region +1 317-322-6411
    International Fax  +1 317 322-6699
    Write: Lucent Technologies BCS Publications Center
    2855 N. Franklin Road
    Indianapolis, IN 46219
    Order: Document No. 555-233-506
    Comcode 108678798
    Issue 1.1, June 2000
    For additional documents, refer to ‘‘
    References’’ on page 1615 
    You can be placed on a standing order list for this and other documents 
    you may need. Standing order will enable you to automatically receive 
    updated versions of individual documents or document sets, billed to 
    account information that you provide. For more information on stand-
    ing orders, or to be put on a list to receive future issues of this docu-
    ment, contact the Lucent Technologies Publications Center.
    European Union Declaration of Conformity
    The “CE” mark affixed to the DEFINITY® equipment described in 
    this book indicates that the equipment conforms to the following Euro-
    pean Union (EU) Directives:
    • Electromagnetic Compatibility (89/336/EEC)
    • Low Voltage (73/23/EEC)
    • Telecommunications Terminal Equipment (TTE) i-CTR3 BRI 
    and i-CTR4 PRI
    For more information on standards compliance, contact your local dis-
    To comment on this document, return the comment card at the front of 
    the document.
    This document was prepared by Product Documentation Development, 
    Lucent Technologies, Denver, CO. 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Contents iii
    About this document xv
    nReason for reissuexvi
    nHow to use this documentxvi
    nTask-related informationxviii
    nFeature-related informationxix
    nConventions used in this documentxx
    nTrademarks and service marksxxi
    nHow to get this book on the webxxii
    nHow to order more copiesxxiii
    nHow to get helpxxiii
    nTell us what you thinkxxiv
    1 System basics 1
    nLogging into the system1
    nLogging in with Access Security Gateway3
    nLogging off the system5
    nSetting command permissions6
    nEstablishing daylight savings rules7
    nSetting the system date and time10
    nUsing the bulletin board12
    nSaving translations14
    nBackup via the Web interface (DEFINITY One only) 17
    2 Introduction to the DEFINITY system 29
    nUnderstanding your configuration29
    nUnderstanding the dial plan31
    nAdding feature access codes33
    nControlling the calls your users can make and receive34
    nControlling the features your users can access36
    nSystem-wide settings37 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
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    nChanging feature parameters38
    nAdministering treatment for denied calls39
    nSetting up Music-on-Hold40
    nProviding service for multiple tenants41
    nReceiving notification in an emergency43
    nNotifying a digital pager of an emergency46
    nOther useful settings48
    3 Managing phones 49
    nAdding new phones49
    nUsing templates to add phones53
    nUsing an alias54
    nCustomizing your phone56
    nUpgrading phones57
    nSwapping phones57
    nUsing TTI to move phones58
    nRemoving phones62
    nAdding a fax or modem63
    nAdding a DEFINITY IP Softphone64
    4 Managing phone features 69
    nAdding feature buttons69
    nTelephone feature buttons71
    nAdding abbreviated dialing lists92
    nSetting up bridged call appearances96
    nSetting up Terminal Self Administration100
    5 Managing your attendant consoles 103
    nAdding an attendant console108
    nAttendant console feature buttons110
    nRemoving an attendant console116
    nSetting console parameters117
    nProviding backup for an attendant118 
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    6 Managing displays 121
    nDisplaying caller information121
    nDisplaying ANI calling party information122
    nDisplaying ICLID Information123
    nChanging the display language124
    nSetting up directory buttons127
    7 Handling incoming calls 129
    nSetting up basic call coverage129
    nSetting up advanced call coverage133
    nSetting up call forwarding140
    nSetting up night service145
    nAdding call pickup158
    nManaging hunt groups164
    nManaging vectors and VDNs170
    nUnderstanding Automatic Call Distribution182
    nAssigning a terminating extension group183
    8 Routing outgoing calls 185
    nWorld class routing185
    nManaging calling privileges186
    nAssigning ARS FAC187
    nDisplaying ARS analysis information187
    nUnderstanding ARS analysis188
    nSetting up multiple locations195
    nRouting with multiple locations198
    nModifying call routing200
    nOverriding call restrictions203
    nDefining ARS Partitions204
    nSetting up time of day routing207
    nSetting up shortcut dialing210
    9 Managing multimedia calling 215
    nMultimedia Applications Server Interface215
    nMultimedia Call Handling244
    nUnderstanding the multimedia complex263
    nEnhanced Mode MM complex277 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    10 Setting up telecommuting 297
    nConfiguring DEFINITY ECS for telecommuting297
    nSetting up Personal Station Access300
    nCreating a station security code302
    nAssigning coverage options303
    nSetting up call forwarding305
    nAssigning an extender password307
    nInstalling home equipment308
    nSetting up remote access310
    nTraining users313
    11 Enhancing system security 317
    nBasic security318
    nPreventing toll fraud319
    nPhysical security321
    nSystem security checklist322
    nAdding logins and passwords327
    nChanging a login330
    nDisplaying a login332
    nRemoving a login332
    nUsing access security gateway333
    nChanging login permissions337
    nChanging passwords339
    nUsing busy verify340
    nSetting up security violations notification341
    nSetting up authorization codes344
    nDealing with security violations348
    12 Managing trunks 349
    nTips for working with trunk groups349
    nAdding a CO, FX, or WATS trunk group352
    nAdding a DID trunk group355
    nAdding a DIOD trunk group357
    nAdding a PCOL trunk group358
    nAdding a Tie or Access trunk group361
    nSetting up digital trunks364 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
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    nAdding trunks to a trunk group368
    nRemoving trunks from a trunk group371
    nRemoving trunk groups372
    nInserting and absorbing digits373
    nAdministering answer detection375
    nAdministering trunks for listed directory numbers376
    13 Managing announcements 379
    nUnderstanding announcements379
    nAdding announcement data modules379
    nAdding announcement extensions381
    nRecording announcements382
    nSaving announcements383
    nCopying announcements384
    nRestoring announcements385
    nDeleting and erasing announcements386
    nSetting up continuous-play announcements387
    14 Managing group communication 389
    nSetting up voice paging over loudspeakers389
    nSetting up chime paging over loudspeakers392
    nPaging over speakerphones396
    nPaging users who are on active calls398
    nUsing phones as intercoms399
    nObserving calls402
    15 Managing data calls 405
    nTypes of data connections405
    nData Call Setup406
    nDefault Dialing413
    nAlphanumeric Dialing414
    nData Hotline415
    nData Privacy416
    nData Restriction417
    nData-Only Off-Premises Extensions419
    nData Modules — general420
    nAdministered Connection423
    nModem Pooling429 
    							DEFINITY ECS Release 8.2
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    nPC Interface431
    nWideband Switching435
    nCallVisor Adjunct-Switch Application Interface448
    nSetting up CallVisor ASAI450
    16 Collecting billing information 453
    nCollecting information about calls453
    nRecording calls between users on the same switch456
    nTracking calls by account code458
    nForcing users to enter account codes459
    nReceiving call-charge information460
    nViewing call charge information463
    17 Screen reference 465
    nAAR and ARS Digit Analysis Table465
    nAAR and ARS Digit Conversion Table470
    nAbbreviated Dialing List473
    nAccess Endpoint481
    nAdministered Connection485
    nAlias Station490
    nAlphanumeric Dialing Table491
    nAnnouncements/Audio Sources494
    nARS Toll Table497
    nAttendant Console498
    nAuthorization Code — COR Mapping511
    nBulletin Board513
    nCall Vector515
    nCAMA Numbering Format520
    nCDR System Parameters522
    nClass of Restriction533
    nClass of Service545
    nCode Calling IDs549
    nCommand Permission Categories550
    nConsole Parameters553
    nCoverage Answer Group563
    nCoverage Path565 
    							DEFINITY ECS Release 8.2
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    nCrisis Alert System Parameters569
    nData modules572
    nDate and Time602
    nDaylight Savings Rules605
    nDial Plan Record607
    nDigit Absorption611
    nDS1 Circuit Pack 613
    nExtended Pickup Group631
    nExtensions Administered
    to have an MCT-Control Button632
    nFeature Access Code633
    nFeature-Related System Parameters646
    nGroup Paging Using Speakerphone695
    nHunt Group708
    nIntercom Group732
    nInter-Exchange Carrier (IXC) Codes733
    nIntra-Switch CDR735
    nIP Trunk Configuration Manager736
    nISDN trunk group750
    nISDN Numbering — Private 784
    nISDN Numbering — Public/ Unknown 787
    nISDN-BRI Trunk Circuit Pack790
    nLanguage Translations799
    nListed Directory Numbers813
    nLogin Administration816
    nLoudspeaker Paging822
    nMode Code Related System Parameters825
    nModem Pool Group829
    System Parameters835
    nMusic Sources857
    nPacket Gateway Board859
    nPartition Route Table860
    nPersonal CO Line Group861 
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
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    nPickup Group864
    nPRI Endpoint865
    nRemote Access870
    nRemote Call Coverage Table875
    nRHNPA Table876
    nRoute Pattern877
    nSecond Digit Table886
    nSecurity-Related System Parameters887
    nSite Data894
    nSystem Parameters Call Coverage / Call Forwarding923
    nSystem Parameters Country-Options930
    nSystem Parameters Customer-Options940
    nSystem Parameters OCM 
    Call Classification960
    nTelecommuting Access 963
    nTenant 964
    nTerminal Parameters 967
    nTerminating Extension Group971
    nTime of Day Coverage Table 974
    nTime of Day Routing Plan 975
    nToll Analysis 977
    nTrunk Group 980
    nVector Directory Number 1045
    18 Command reference 1051
    19 Phone reference 1075
    nMultibutton electronic telephones1076
    n500 telephones1077
    n2500-series telephones1077
    n6200-series telephones1077
    n6400-series telephones1081
    n7100-series telephones1085
    n7300-series telephones1085
    n731x-series hybrid telephones1089 
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