Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							555-233-506
Comcode 108678798
Issue 1.1
June 2000
DEFINITY®
Enterprise Communication Server
Release 8.2
Administrator’s Guide
Volumes 1, 2, and 3 
						

							Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need 
technical support or assistance, call Technical Service Center Toll 
Fraud Intervention Hotline at 1 800 643-2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant 
to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio-frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the 
user will be required to correct the interference at his own expense.
Part 68: Network Registration Number. This equipment is registered 
with the FCC in accordance with Part 68 of the FCC Rules. It is identi-
fied by FCC registration number AS593M-13283-MF-E.
Part 68: Answer-Supervision Signaling. Allowing this equipment to 
be operated in a manner that does not provide proper answer-supervi-
sion signaling is in violation of Part 68 Rules. This equipment returns 
answer-supervision signals to the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be administered by 
the CPE user
This equipment returns answer-supervision signals on all DID calls 
forwarded back to the public switched telephone network. Permissible 
exceptions are: 
• A call is unanswered
• A busy tone is received
• A reorder tone is receivedCanadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of the 
Canadian Department of Communications.
Le Présent Appareil Nom
érique n’émet pas de bruits radio
électriques 
d
épassant les limites applicables aux appareils num
ériques de la class 
A pr
éscrites dans le reglement sur le brouillage radio
électrique 
édict
é 
par le minist
ére des Communications du Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies BCS Publications Center
USA 1 888 582-3688
USA Fax  1 800 566-9568
Canada +1 317-322-6619
Europe, Middle East, Africa +1 317-322-6416
Asia, Caribbean, China, Latin America, and
  the Pacific Region +1 317-322-6411
International Fax  +1 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 555-233-506
Comcode 108678798
Issue 1.1, June 2000
For additional documents, refer to ‘‘
References’’ on page 1615 
You can be placed on a standing order list for this and other documents 
you may need. Standing order will enable you to automatically receive 
updated versions of individual documents or document sets, billed to 
account information that you provide. For more information on stand-
ing orders, or to be put on a list to receive future issues of this docu-
ment, contact the Lucent Technologies Publications Center.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equipment described in 
this book indicates that the equipment conforms to the following Euro-
pean Union (EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 BRI 
and i-CTR4 PRI
For more information on standards compliance, contact your local dis-
tributor.
Comments
To comment on this document, return the comment card at the front of 
the document.
Acknowledgment
This document was prepared by Product Documentation Development, 
Lucent Technologies, Denver, CO. 
						

							DEFINITY ECS Release 8.2
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Contents 
iii  
Contents
Contents iii
About this document xv
nOverviewxv
nPurposexvi
nAudiencexvi
nReason for reissuexvi
nHow to use this documentxvi
nOrganizationxvi
nTask-related informationxviii
nFeature-related informationxix
nConventions used in this documentxx
nTrademarks and service marksxxi
nHow to get this book on the webxxii
nHow to order more copiesxxiii
nHow to get helpxxiii
nTell us what you thinkxxiv
1 System basics 1
nLogging into the system1
nLogging in with Access Security Gateway3
nLogging off the system5
nSetting command permissions6
nEstablishing daylight savings rules7
nSetting the system date and time10
nUsing the bulletin board12
nSaving translations14
nBackup via the Web interface (DEFINITY One only) 17
2 Introduction to the DEFINITY system 29
nUnderstanding your configuration29
nUnderstanding the dial plan31
nAdding feature access codes33
nControlling the calls your users can make and receive34
nControlling the features your users can access36
nSystem-wide settings37 
						

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nChanging feature parameters38
nAdministering treatment for denied calls39
nSetting up Music-on-Hold40
nProviding service for multiple tenants41
nReceiving notification in an emergency43
nNotifying a digital pager of an emergency46
nOther useful settings48
3 Managing phones 49
nAdding new phones49
nUsing templates to add phones53
nUsing an alias54
nCustomizing your phone56
nUpgrading phones57
nSwapping phones57
nUsing TTI to move phones58
nRemoving phones62
nAdding a fax or modem63
nAdding a DEFINITY IP Softphone64
4 Managing phone features 69
nAdding feature buttons69
nTelephone feature buttons71
nAdding abbreviated dialing lists92
nSetting up bridged call appearances96
nSetting up Terminal Self Administration100
5 Managing your attendant consoles 103
nOverview103
nAdding an attendant console108
nAttendant console feature buttons110
nRemoving an attendant console116
nSetting console parameters117
nProviding backup for an attendant118 
						

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6 Managing displays 121
nDisplaying caller information121
nDisplaying ANI calling party information122
nDisplaying ICLID Information123
nChanging the display language124
nSetting up directory buttons127
7 Handling incoming calls 129
nSetting up basic call coverage129
nSetting up advanced call coverage133
nSetting up call forwarding140
nSetting up night service145
nAdding call pickup158
nManaging hunt groups164
nManaging vectors and VDNs170
nUnderstanding Automatic Call Distribution182
nAssigning a terminating extension group183
8 Routing outgoing calls 185
nWorld class routing185
nManaging calling privileges186
nAssigning ARS FAC187
nDisplaying ARS analysis information187
nUnderstanding ARS analysis188
nSetting up multiple locations195
nRouting with multiple locations198
nModifying call routing200
nOverriding call restrictions203
nDefining ARS Partitions204
nSetting up time of day routing207
nSetting up shortcut dialing210
9 Managing multimedia calling 215
nMultimedia Applications Server Interface215
nMultimedia Call Handling244
nUnderstanding the multimedia complex263
nEnhanced Mode MM complex277 
						

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10 Setting up telecommuting 297
nConfiguring DEFINITY ECS for telecommuting297
nSetting up Personal Station Access300
nCreating a station security code302
nAssigning coverage options303
nSetting up call forwarding305
nAssigning an extender password307
nInstalling home equipment308
nSetting up remote access310
nTraining users313
11 Enhancing system security 317
nBasic security318
nPreventing toll fraud319
nPhysical security321
nSystem security checklist322
nAdding logins and passwords327
nChanging a login330
nDisplaying a login332
nRemoving a login332
nUsing access security gateway333
nChanging login permissions337
nChanging passwords339
nUsing busy verify340
nSetting up security violations notification341
nSetting up authorization codes344
nDealing with security violations348
12 Managing trunks 349
nTips for working with trunk groups349
nAdding a CO, FX, or WATS trunk group352
nAdding a DID trunk group355
nAdding a DIOD trunk group357
nAdding a PCOL trunk group358
nAdding a Tie or Access trunk group361
nSetting up digital trunks364 
						

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nAdding trunks to a trunk group368
nRemoving trunks from a trunk group371
nRemoving trunk groups372
nInserting and absorbing digits373
nAdministering answer detection375
nAdministering trunks for listed directory numbers376
13 Managing announcements 379
nUnderstanding announcements379
nAdding announcement data modules379
nAdding announcement extensions381
nRecording announcements382
nSaving announcements383
nCopying announcements384
nRestoring announcements385
nDeleting and erasing announcements386
nSetting up continuous-play announcements387
14 Managing group communication 389
nSetting up voice paging over loudspeakers389
nSetting up chime paging over loudspeakers392
nPaging over speakerphones396
nPaging users who are on active calls398
nUsing phones as intercoms399
nObserving calls402
15 Managing data calls 405
nTypes of data connections405
nData Call Setup406
nDefault Dialing413
nAlphanumeric Dialing414
nData Hotline415
nData Privacy416
nData Restriction417
nData-Only Off-Premises Extensions419
nData Modules — general420
nAdministered Connection423
nModem Pooling429 
						

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nPC Interface431
nWideband Switching435
nCallVisor Adjunct-Switch Application Interface448
nSetting up CallVisor ASAI450
16 Collecting billing information 453
nCollecting information about calls453
nRecording calls between users on the same switch456
nTracking calls by account code458
nForcing users to enter account codes459
nReceiving call-charge information460
nViewing call charge information463
17 Screen reference 465
nAAR and ARS Digit Analysis Table465
nAAR and ARS Digit Conversion Table470
nAbbreviated Dialing List473
nAccess Endpoint481
nAdministered Connection485
nAlias Station490
nAlphanumeric Dialing Table491
nAnnouncements/Audio Sources494
nARS Toll Table497
nAttendant Console498
nAuthorization Code — COR Mapping511
nBulletin Board513
nCall Vector515
nCAMA Numbering Format520
nCDR System Parameters522
nClass of Restriction533
nClass of Service545
nCode Calling IDs549
nCommand Permission Categories550
nConsole Parameters553
nCoverage Answer Group563
nCoverage Path565 
						

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nCrisis Alert System Parameters569
nData modules572
nDate and Time602
nDaylight Savings Rules605
nDial Plan Record607
nDigit Absorption611
nDS1 Circuit Pack 613
nExtended Pickup Group631
nExtensions Administered
to have an MCT-Control Button632
nFeature Access Code633
nFeature-Related System Parameters646
nGroup Paging Using Speakerphone695
nHospitality696
nHunt Group708
nIntercom Group732
nInter-Exchange Carrier (IXC) Codes733
nIntra-Switch CDR735
nIP Trunk Configuration Manager736
nISDN trunk group750
nISDN Numbering — Private 784
nISDN Numbering — Public/ Unknown 787
nISDN-BRI Trunk Circuit Pack790
nLanguage Translations799
nListed Directory Numbers813
nLocations814
nLogin Administration816
nLoudspeaker Paging822
nMode Code Related System Parameters825
nModem Pool Group829
nMultifrequency-Signaling-Related
System Parameters835
nMusic Sources857
nPacket Gateway Board859
nPartition Route Table860
nPersonal CO Line Group861 
						

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nPickup Group864
nPRI Endpoint865
nRemote Access870
nRemote Call Coverage Table875
nRHNPA Table876
nRoute Pattern877
nSecond Digit Table886
nSecurity-Related System Parameters887
nSite Data894
nStation894
nSystem Parameters Call Coverage / Call Forwarding923
nSystem Parameters Country-Options930
nSystem Parameters Customer-Options940
nSystem Parameters OCM 
Call Classification960
nTelecommuting Access 963
nTenant 964
nTerminal Parameters 967
nTerminating Extension Group971
nTime of Day Coverage Table 974
nTime of Day Routing Plan 975
nToll Analysis 977
nTrunk Group 980
nVector Directory Number 1045
18 Command reference 1051
19 Phone reference 1075
nMultibutton electronic telephones1076
n500 telephones1077
n2500-series telephones1077
n6200-series telephones1077
n6400-series telephones1081
n7100-series telephones1085
n7300-series telephones1085
n731x-series hybrid telephones1089