Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1507 Station Hunting 
20
nBridged Appearance
The system hunts the extension’s station-hunting chain if the principal 
station has no call appearance at which the call can terminate, even though 
it may have available bridged appearances on other stations.
nBusy Verification
The system does not attempt Station Hunting for busy-verify calls.
nCall Coverage
Call Coverage has precedence over Station Hunting.
Station Hunting is applied to the final coverage point following the final 
coverage point’s hunt-to chain when the following conditions occur:
— The Call Coverage screen’s Hunt After Coverage field is 
y.
— The last coverage point is unavailable (busy or no answer).
— The last coverage point is a station with an assigned hunt-to station.
— No one in the coverage path answered the call.
Coverage — Don’t Answer will cover the call after hunt if the call can 
terminate, but no one answers.
If Station Hunt Before Coverage is active, a call to a busy station tries to 
terminate to the hunt-to phone before going to coverage. If the call does go 
to coverage, it is the coverage of the dialed extension (unless the phone is 
an XDID, and then the call goes to the coverage of the non-XDID phone 
found in the XDID’s hunt-to field).
nCall Detail Recording
CDR records the called extension, not the answering extension.
nCall Forwarding
Call Forwarding has precedence over Station Hunting.
If an idle station has Call Forwarding active, the system forwards the call. 
If a busy station has Call Forwarding active, a call to the station forwards. 
If the forwarded-to station is busy, the call follows that forwarded-to 
station’s hunting chain.
If the system finds Call Forwarding active at one of the stations in a 
station-hunting chain, it considers the station busy and bypasses it. The call 
goes to the next station in the chain.
nCall Park
The system does not attempt Station Hunting on callpark-return calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1508 Station Hunting 
20
nCall Pickup
Call Pickup functions the same for calls terminating at a point in a 
station-hunting chain as it does for a regular calls.
nCall Vectoring
You cannot assign a Vector Directory Number as a hunt-to station.
If a 
route-to command’s with cov y directs a call to a busy station, the call 
follows the station’s hunt-to chain and not its coverage path. Refer to 
DEFINITY ECS Call Vectoring/EAS Guide for more information.
nCall Waiting/Attendant Call Waiting
Station Hunting has precedence over Call Waiting. 
If a called extension has Call Waiting active, and the extension is already 
busy on a call, the system hunts the station-hunting chain. If the system 
cannot terminate the call to a member of the chain, then the call waits at the 
called extension.
If the system finds Call Waiting active at an extension in a station-hunting 
chain, it considers the extension busy and bypasses it.
nClass of Restriction
The system checks the COR of the called extension; it does not check the 
COR of the hunt-to stations in the chain.
nDistributed Communications System
Station Hunting is not a DCS feature. All members of a station-hunting 
chain must be on the same switch.
nDo Not Disturb
When a phone has Do Not Disturb activated, a call to that phone goes to 
intercept treatment and not to station hunting.
nExtension Number Portability
You cannot assign a remote ENP extension as a hunt-to station.
nHunting/Hunting Group
You cannot assign a direct departmental calling or Uniform Call 
Distribution extension as a hunt-to station.
nIntercom Call
The system denies Station Hunting for intercom calls to a busy extension.
nLeave Word Calling
If a caller initiates Leave Word Calling (LWC), the LWC message is left at 
the called extension even if the system uses Station Hunting in an attempt 
to complete the call. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1509 Station Hunting 
20
nMultimedia
Calls to multimedia endpoints must convert to voice before station hunting.
nNight Service
The system denies Station Hunting when a night service call is made to a 
busy night-console extension.
nOutgoing Trunk Queueing
The system does not attempt Station Hunting for an OTQ callback-return 
call.
nPersonal Central Office Line
The system does not attempt Station Hunting for a PCOL call.
nPersonal Station Access
The system considers a station with PSA dissociated as busy and bypasses 
it in the station-hunting chain.
nPriority Call
The system denies Station Hunting for priority calls.
nRestriction
The system applies proper intercept treatment to a restricted, called 
extension. However, the system does not check restrictions on hunt-to 
stations. 
nSend All Calls
Send All Calls coverage takes precedence over Station Hunting.
nTenant Partitioning
The system applies normal tenant restrictions to a call to the called 
extension. However, the system does not check tenant restrictions on 
hunt-to stations.
nTerminal Translation Initialization
The system considers a station with TTI separation as busy and bypasses it 
in the station-hunting chain.
nTerminating Extension Group
You cannot assign a TEG as a hunt-to station.
nUniform Dial Plan
You cannot assign a remote UDP extension as a hunt-to station.
nX-ported extension
You can assign a hunt-to station to a station administered with X in the port 
field. It is treated as unavailable and skipped. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1510 Station Security Codes 
20
Related topics
Refer to ‘‘
Station’’ on page 894 for information to administer a Hunt-to-Station 
button.
Refer to ‘‘
Coverage Path’’ on page 565 for information about station hunting after 
coverage.
Station Security Codes
Station Security Codes (SSC) provide security to you by preventing other users 
from accessing functions associated with your station. Each station user can 
change their own SSC if they know the station’s current settings.
You must create a system-wide SSC change feature access code (FAC) before 
users can change their SSC. You must also provide users with their individual 
SSC. A user cannot change a blank SSC.
Interactions
Users need a station security code to use the following system capabilities:
nDemand printing
nExtended User Administration of Redirected Calls
nLeave Word Calling
nPersonal Station Access
nVoice Message Retrieval
Related topics
Refer to ‘‘
Assigning an extender password’’ on page 307 for information about 
creating a station security code.
Refer to ‘‘
Training users’’ on page 313 for information about changing your 
station security code.
Refer to ‘‘
Station’’ on page 894 for information about and field descriptions on 
the Station screen.
Refer to ‘‘
Security-Related System Parameters’’ on page 887 for information 
about and field descriptions on the Security-Related System Parameters screen.
Refer to ‘‘
Feature Access Code’’ on page 633 for information about and field 
descriptions on the Feature Access Code screen. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1511 Telephone Displays 
20
Telephone Displays
Telephone displays provide multi-appearance phone users with current call and 
message information. The information that appears depends on the type of display 
the user selects with the buttons on the phone.
Retrieving stored information, such as messages and directory information, is 
easy and convenient. Users can select English, French, Italian, Spanish, or a 
user-defined language for their display.
With Enhanced Telephone Display
, you can choose the types of characters that 
appear on user’s phone displays. You can administer the switch to display 
standard Roman characters, or Cyrillic, Katakana, or Ukrainian characters. The 
character set displayed is determined by the phones your company uses.
Button display modes
You can assign several display modes to phone buttons. Users access these modes 
by pressing the assigned button on the phone. All the buttons are administrable.
Button Mode Displays
Normal  Call-related information for the active call appearance, including 
the call appearance, calling- or called-party name and number, 
depending on the type of call.
Elapsed Time can be invoked anytime the display is in normal 
mode. It displays elapsed time in hours, minutes, and seconds. 
Timing starts and stops when the button is pressed.
Inspect  Call-related information for an incoming call when the user is 
active on a different call appearance. You must reset the mode 
manually for each call.
Stored Number  One of the following numbers:
nthe last number that the user dialed (Last Number Dialed)
nthe number stored in an Abbreviated Dialing button 
administered to the phone
na number stored in an Abbreviated Dialing list
na number assigned to a button that was administered by Facility 
Busy Indication
Date and Time  Current date and time of day 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1512 Telephone Displays 
20
Integrated 
DirectoryTurns off the touch-tone signals and allows the user to use the 
touch-tone buttons to enter the name of a system user. After a name 
is entered, the display shows the name and extension. 
Integrated Directory can use 1 additional button:
nCall-Disp - automatically returns the call requested by the 
currently-displayed message or the currently-displayed name 
and extension.
Message 
RetrievalRetrieves messages for phone users. If no messages are stored, 
display shows 
NO MESSAGES. Messages can be retrieved even if the 
retriever is active on a call.
Message Retrieval can use 3 additional related buttons:
nNext Message - retrieves the next message or displays END OF 
FILE, PUSH Next TO REPEAT
 when in Retrieval mode.
nDelete - deletes the currently displayed message.
nCall-Disp - automatically returns the call requested by the 
currently-displayed message or the currently-displayed name 
and extension.
Coverage 
Message 
Retrieval ModeRetrieves messages for phone users who do not have a display 
module assigned to their phone. You must administer retrieval 
permission for a user to be able to retrieve another user’s messages. 
The retriever does not need to lift the handset to retrieve messages. 
Messages can be retrieved even if the retriever is active on a call.
Coverage Message Retrieval can use 3 additional related buttons:
nNext Message - retrieves the next message or displays END OF 
FILE, PUSH Next TO REPEAT
 when in Retrieval mode.
nDelete - deletes the currently displayed message.
nCall-Disp - automatically returns the call requested by the 
currently-displayed message or the currently-displayed name 
and extension.
Button Mode Displays 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1513 Telephone Displays 
20
Information on the display
DEFINITY ECS provides the following call-related information:
nCall Appearance Identification
The call appearance buttons are designated on the display by a lowercase 
letter. The display shows a= for a call incoming on the first button, b= for a 
call incoming on the second button, and so on.
The system may omit the call-appearance information so that the Call Log 
find capability in the PC/PBX Connection software works properly.
nCalling Party Identification
When a call is from inside the system, the display shows the caller’s name 
or a unique identification administered for the phone being used, along 
with the calling party’s extension. When the call is from outside the system, 
the display shows the trunk group name (such as CHICAGO) and the trunk 
access code assigned to the trunk group used for the call. If a user is active 
on a call and receives a subsequent call, the display automatically shows 
the identification of the subsequent caller for a few seconds, then 
automatically restores the display associated with the active call 
appearance.
For example:
Outgoing trunk call
8 is the trunk access code and 784-3541 is the number dialed
then
or
NOTE:
Due to space limitations, some name displays are shortened to 15 
characters. These include displays for transferred or covered calls, 
non-DCS ISDN-PRI call displays, vector directory number (VDN) 
service observing displays, and Leave Word Calling messages or the 
queue status of an agent. 
b=87843541
b=OUTSIDE CALL                  8
b=WATS               101 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1514 Telephone Displays 
20
nCalled Party Identification
On calls to a system user, the digits appear on the display as they are dialed. 
After dialing is complete, the called party’s name and extension appears. If 
no name is accessed, the dialed digits remain on the display.
On outgoing calls, the digits appear on the display as they are dialed. After 
dialing is complete, the display shows the name and trunk access code 
assigned to the trunk group being called. Optionally on a trunk-group basis, 
the display can show only the dialed digits, not the trunk group name and 
trunk access code.
For example:
dialed digits
then
or, if no name is available
nCall Purpose
This identifies the reason for an incoming call or a redirected call. (A 
normal incoming call is not identified by a call purpose.) The following 
identifiers sometimes appear on the display:
Display Meaning
b — (Busy) The called user is active on a call, and has a 
temporary bridged appearance of the call.
c — (Cover All) The called user has Cover All assigned.
callback  The call is an Automatic Callback call from the 
system.
 d — (Coverage on 
Don’t Answer)The call was redirected because the called phone was 
not answered. Also indicates that the called user has 
a temporary bridged appearance of the call.
f — (Call Forwarding)  Another user has forwarded calls to this phone.
h — (Station hunt) The called user is active on a call and station hunt 
was used to route the call.
ICOM The call is an Intercom call.
 a=3602
a=TOM BROWN              3062
a=EXT 3602               3062 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1515 Telephone Displays 
20
Message retrieval
Certain phones and the attendant groups can be designated for system-wide 
message retrieval. Users of these phones or consoles can retrieve Leave Word 
Calling (LWC) and Call Coverage messages for other phone users, including 
Direct Department Calling (DDC) groups, Uniform Call Distribution (UCD) 
groups, and Terminating Extension Groups (TEG). You can assign system-wide 
retrieving phones or consoles on the Feature-Related System Parameters form.
Messages for a phone user can be retrieved at selected phones or any attendant 
console if the retriever is in the user’s Call Coverage path and if permission to 
retrieve messages is assigned for the user’s phone.
Enhanced Telephone Display
With Enhanced Telephone Display, you can choose the types of characters that 
appear on your phone displays. You can choose standard Roman characters, or 
Cyrillic, Katakana, or Ukrainian characters. Your Lucent Technologies  
representative sets the character type on the System Parameters Country-Options 
screen.  The character set displayed is also determined by the phones your 
company uses.
You can choose one of the following character sets for messages on your display 
phones: 
nCyrillic contains the characters required to display the Russian language. 
All Russian characters appear in capital letters.
nKatakana contains the characters to display the Japanese language as well 
as some European characters and other symbols. All Japanese characters 
appear in capital letters.  p — (Pickup)   The user answered a Call Pickup group member’s 
call.
park The user parked a call.
priority The call has priority status.
s — (Send All Calls)  The called user is temporarily sending all calls to 
coverage and the call has been redirected to this 
phone.
Display Meaning 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1516 Telephone Displays 
20
nRoman contains two character sets:
— US English contains the Roman alphabet, numerals, and special 
characters found on the standard US English keyboard. US English 
characters appear in capital and lowercase letters.
— European contains characters for many European languages. All 
European characters appear in capital letters.
nUkrainian contains the characters required to display the Ukrainian 
language. All Ukrainian characters appear in capital letters.
The type of phones your company uses must support the characters you want to 
display. Each character set requires specific firmware in the phone. Make sure you 
use phones with the same firmware type across your entire system, or the displays 
do not appear as expected. Your Lucent Technologies representative can make 
sure that you have the correct phone types for the characters you want to display.
Interactions
nDCS
Trunk group and attendant information associated with a DCS call can be 
translated. If the displays are not associated with a DCS call, the name that 
appears is the name administered on the form used to administer the trunk 
group.
nSingle-Digit Dialing and Mixed-Station Numbering
If prefixed extensions are used in the system’s dial plan, the prefix is not 
displayed when the extension is displayed. The Return Call button can be 
used to dial prefixed extensions, because the system dials the prefix, even 
though it is not displayed.
Interactions (Enhanced)
nAdjunct Switch Applications Interface (ASAI) and related adjuncts
Information sent from the switch to any adjunct is the literal value of the 
field, not the enhanced characters. The display appears as a string of 
random characters — for example, as “2