Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
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447 Wideband Switching 
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Interactions
nAdministered Connections
Provides call initiation for Wideband Access Endpoints (WAEs). All 
Administered Connections that originate from WAEs use the entire 
bandwidth administered for WAE. The destination of an Administered 
Connection can be a PRI endpoint.
nAutomatic Circuit Assurance 
Treats wideband calls as logical single-trunk calls so that a single 
ACA-referral call is made if an ACA-referral call is required. The call is 
referred to the lowest B-channel associated with the wideband call.
nCall Coverage
A wideband endpoint extension cannot be administered as a coverage point 
in a call-coverage path.
nCall Detail Recording 
When CDR is active for the trunk group, all wideband calls generate CDR 
records. The feature flag indicates a data call and CDR records contain 
bandwidth and Bearer Capability Class (BCC). 
nCall Forwarding
You must block Call Forwarding through Class of Service.
nCall Management System and Basic Call Management System
Wideband calls can be carried over trunks that are measured by CMS and 
BCMS. Wideband endpoints are not measured by CMS and BCMS.
nCall Vectoring
PRI endpoints can use a vector-directory number (VDN) when dialing. For 
example, PRI endpoint 1001 dials VDN 500. VDN 500 points to Vector 1. 
Vector 1 can point to other PRI endpoints such as route-to 1002, or route-to 
1003, or busy.
Call Vectoring is used by certain applications. When an incoming 
wideband call hunts for an available wideband endpoint, the call can route 
to a VDN, that sends the call to the first available PRI endpoint. 
nClass of Restriction
COR identifies caller and called-party privileges for PRI endpoints. 
Administer the COR so that account codes are not required. Forced entry of 
account codes is turned off for wideband endpoints.  
						

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nFacility Busy Indication
You can administer a busy-indicator button for a wideband-endpoint 
extension, but the button does not accurately track endpoint status.
nFacility Test Calls
You can use Facility Test Calls to perform loop-back testing of the 
wideband call facility.
nGeneralized Route Selection
GRS supports wideband BCC to identify wideband calls. GRS searches a 
route pattern for a preference that has wideband BCC. Route preferences 
that support wideband BCC also can support other BCCs to allow different 
call types to share the same trunk group.
nCO Trunk (TTC - Japan) Circuit Pack
This circuit pack cannot perform wideband switching. No member of the 
circuit pack should be a member of a wideband group.
CallVisor Adjunct-Switch Application 
Interface
CallVisor Adjunct-Switch Applications Interface (ASAI) links DEFINITY ECS 
and adjunct applications. The interface allows adjunct applications to access 
switch features and supply routing information to the switch. CallVisor ASAI 
improves Automatic Call Distribution (ACD) agents’ call handling efficiency by 
allowing an adjunct to monitor, initiate, control, and terminate calls on the switch. 
The CallVisor ASAI interface may be used for Inbound Call Management (ICM), 
Outbound Call Management (OCM), and office automation/messaging 
applications.
CallVisor ASAI is supported by two transport types. These are:
1. Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) 
transport (CallVisor ASAI-BRI)
2. LAN Gateway Transmission Control Protocol/Internet Protocol transport 
(DEFINITY LAN Gateway).
CallVisor ASAI messages and procedures are based on the ITU-T Q.932 
international standard for supplementary services. The Q.932 Facility Information 
Element (FIE) carries the CallVisor ASAI requests and responses across the 
interface. An application program can access CallVisor ASAI services by 
supporting the ASAI protocol or by using a third-party vendor application 
programming interface (API). 
						

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For a simple ASAI configuration example, refer to Figure 15.
Figure Notes
Figure 15. ASAI Switch Interface Link — BRI Transport
ASAI Capabilities
For information concerning the types of associations over which various event 
reports can be sent, refer to DEFINITY ECS CallVisor ASAI Technical Reference.
Considerations
nIf your system has an expansion cabinet (with or without duplication), 
ASAI resources should reside on the system’s Processor Cabinet.
Interactions
Refer to DEFINITY ECS CallVisor ASAI Technical Reference. 1. ASAI adjunct
2. ISDN Line circuit pack
3. Packet Controller circuit pack
4. Switch processing element (SPE)5. ISDN-BRI
6. Packet bus
7. Memory bus 
						

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Setting up CallVisor ASAI
CallVisor Adjunct-Switch Applications Interface (ASAI) can be used in the 
telemarketing and help-desk environments. It is used to allow adjunct applications 
to monitor and control resources in the DEFINITY ECS.
Before you start
nOn the System Parameters Customer-Options screen, verify the:
— ASAI Interface field is 
y. If not, contact your Lucent representative.
— ASAI Proprietary Adjunct Links field is 
y if the adjunct is running 
the CentreVu Computer Telephony.
Instructions
To set up CallVisor ASAI:
1. Type 
add station nnnn and press RETURN, where nnnn is the extension you 
want to assign to the ASAI adjunct.
The Station
 screen appears.
                                                              Page 1 of X
                                          STATION
Extension: 1014                                Lock Messages? n       BCC: 0
Type: asai                         Security Code: ______   TN: 1
Port: 01A0702 Coverage Path 1: ___     COR: 1
    Name: __________________________  Coverage Path 2: ___     COS: 1
                                             Hunt-to-Station: ____
STATION OPTIONS
             Data Module? n                  Personalized Ringing Pattern: 1
        Display Module? n                              Message Lamp Ext: 1014
 
        MM Complex Data Ext: ____ 
						

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2. In the Type field, type
nasai if this adjunct platform is other than CentreVu Computer 
Telephony, for example, IBM CallPath.
nadjlk (ASAI proprietary adjunct link) if this is for the CentreVu 
Computer Telephony using the Telephony Services Application 
Programming Interface (TSAPI).
3. In the Port field, type 
01A0702.
Use the port address assigned to the LAN Gateway Interface circuit pack.
4. Press 
ENTER to save your changes. 
						

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							Collecting billing information 
453 Collecting information about calls 
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DEFINITY ECS Release 8.2
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June 2000
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Collecting billing information
Collecting information about calls
Call Detail Recording (CDR) collects detailed information about all incoming and 
outgoing calls on specified trunk groups. If you use intraswitch CDR, you can also 
collect information about calls between designated extensions on the switch. 
DEFINITY ECS sends this information to a printer or to some other CDR output 
device that collects call records and that may also provide reports. 
You can have a call accounting system directly connected to your switch. If you 
are recording call details from several switches, the switch may send the records 
to a collection device for storage. A system called a poller may then take these 
records and send them to the call accounting system. The call accounting system 
sorts them, and produces reports that you can use to compute call costs, allocate 
charges, analyze calling patterns, detect unauthorized calls, and keep track of 
unnecessary calls.
Before you start
The call accounting system that you use may be sold by Lucent, or it may come 
from a different vendor. You need to know how your call accounting system is set 
up, what type of call accounting system or call detail recording unit you are using, 
and how it is connected to the switch. You also need to know the record format 
that your call accounting system requires.  
						

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Instructions
In this example, we are going to establish call detail recording for all calls that 
come in on trunk group 1 (our CO trunk). We are going to set up CDR so that any 
call that is handled by an attendant produces a separate record for the attendant 
part of the call.
1. Type 
change trunk-group 1 and press RETURN.
The Trunk Group
 screen appears.
2. In the CDR Reports field, type 
y.
This tells the switch to create call records for calls made over this trunk 
group.
3. Press 
ENTER to save your changes.
 
                                 TRUNK GROUP
Group Number: 1 Group Type: co CDR Reports: y
Group Name: Outside calls COR: 85 TN: 1__  TAC: 105
Direction: two-way Outgoing Display? n
  Dial Access? n Busy Threshold: 99 Night Service: 1234
 Queue Length: 0 Country: 1 Incoming Destination: attd
    Comm Type: voice Auth Code? n  Digit Absorption List: _
     Prefix-1? y                   Trunk Flash? n Toll Restricted? y
 TRUNK PARAMETERS
             Trunk Type: ground start
     Outgoing Dial Type: tone Cut-Through? n
      Trunk Termination: rc Disconnect Timing(msec): 500_
             Auto Guard? n    Call Still Held? n     Sig Bit Inversion: none
                                   Trunk Gain: high
Disconnect Supervision - In? y  Out? n
Answer Supervision Timeout: 10 Receive Answer Supervision? n 
						

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4. Type change system-parameters cdr and press RETURN.
The CDR System Parameters
 screen appears.
5. In the CDR Format field, type 
month/day.
This determines how the date will appear on the header record. 
6. In the Primary Output Format field, type 
Unformatted.
This is the record format that our call accounting system requires. Check 
with your call accounting vendor to determine the correct record format for 
your system. 
7. In the Primary Output Ext. field, type 
2055. 
This is the extension of the data module that we use to connect to our call 
accounting system. 
8. In the Record Outgoing Calls Only field, type 
n.
This tells the switch to create records for both incoming and outgoing calls 
over all trunk groups that use CDR. 
9. In the Outg Trk Call Splitting and Inc Trk Call Splitting fields, type
 y. 
This tells the system to create a separate record for any portion of an 
incoming or outgoing call that is transferred or conferenced. 
10. In the Outg Att Call Record and Inc Att Call Record fields, type 
y.
This tells the system to create a separate record for the attendant portion of 
any incoming or outgoing call. 
  
                              CDR SYSTEM PARAMETERS
                                                                   Page 1 of X
Node Number (Local PBX ID): 1   CDR Date Format: month/day
        Primary Output Format: ___________        Primary Output Ext: _____
      Secondary Output Format: ___________      Secondary Output Ext: _____
             Use ISDN Layouts? _                 EIA Device Bit Rate: ____
         Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _            Intra-switch CDR? _
    Suppress CDR for Ineffective Call Attempts? _  Outg Trk Call Splitting? _
        Disconnect Information in Place of FRL? _  Outg Attd Call Record? _
Interworking Feat-flag? _
   Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
                                      Calls to Hunt Group - Record: __________
  Record Called Vector Directory Number Instead of Group or Member? _
           Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _  Inc Attd Call Record? _ 
    Record Non-Call-Assoc TSC? _           Call Record Handling Option: _________
        Record Call-Assoc TSC? _   Digits to Record for Outgoing Calls: _________
     Privacy - Digits to Hide: _               CDR Account Code Length: __ 
						

							DEFINITY ECS Release 8.2
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More information
You can also administer the switch to produce separate records for calls that are 
conferenced or transferred. This is called Call Splitting. There are many other 
variations that you can administer for CDR, and these are described in the screens 
section of this book.
Related topics
For additional information on CDR, refer to ‘‘
Call Detail Recording’’ on page 
1231.
For more information about how to connect a CDR output device, refer to the 
DEFINITY ECS Installation for Adjuncts and Peripherals.
The Call Detail Acquisition and Processing Reference Manual also contains CDR 
information, but has not been updated in several years and is no longer entirely 
accurate. 
Recording calls between users on the 
same switch
Call detail recording generally records only those calls either originating or 
terminating outside the switch. There may be times when you need to record calls 
between local users. Intra-switch CDR lets you track calls made to and from local 
extensions. 
Instructions
In this example, we administer the switch to record all calls to and from 
extensions 5100, 5101, and 5102. 
1. Type 
change system-parameters cdr and press RETURN.
The CDR System Parameters screen appears.
2. In the Intraswitch CDR field, type 
y.
3. Press 
ENTER to save your changes.