Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
67 Adding a DEFINITY IP Softphone 
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Instructions for adding a telecommuter 
application
Assign this configuration to remote users who have two available phone lines. For 
example, to administer a telecommuter application for a home user at extension 
3010, complete the following steps:
1. Type 
add station 3010 and press RETURN. 
The Station screen appears. 
NOTE:
Use the add station command if this is a new DCP extension. Use 
the 
change station command for an existing DCP extension and 
ignore steps 2 and 3.) 
2. In the Port field, type 
x for virtual phone or enter the port number if there is 
hardware.
3. In the Security Code field, enter the password for this remote user, such as 
1234321.
This password can be up to 7 digits in length.
4. In the IP Softphone field, type 
y.
5. Move to the Service Link Mode field, type 
as-needed.
Set this field to 
permanent only for extremely busy remote phone users, 
such as call center agents.
6. Press 
ENTER to save your work.
Now you can install and configure the software on the user’s PC. In this example, 
the user will login by entering their DCP extension (3010) and password 
(1234321).
Tip:
You can use list multimedia ip-softphones to display the available 
extensions permitted for IP Softphones and the associated media complex 
extension (the H.323 extension), and the port, where assigned.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
68 Adding a DEFINITY IP Softphone 
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Related topics
Refer to the ‘‘
DEFINITY Internet Protocol (IP) Softphones’’ on page 1129 for 
descriptions of the DEFINITY IP Softphone configurations. 
Refer to the online help and to IP Softphone Overview and Troubleshooting for 
customer information on DEFINITY IP Softphone applications. This document is 
a Portable Document Format (PDF) document that is located in the Overview 
Document folder on the DEFINITY IP Softphone CD.
Also refer to Getting Started, located on the DEFINITY IP Softphone CD for 
more information on how to install and configure the IP Softphone software. 
						

							Managing phone features 
69 Adding feature buttons 
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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
4
Managing phone features
This section provides generic instructions for adding any feature button. Because 
you may need more information to decide which feature buttons you want to 
assign to a user or group of users, we included the Telephone feature buttons
 table 
in this section. This table lists all of the feature buttons that are available on the 
DEFINITY ECS. 
After the list of feature buttons, we included several procedures that explain how 
to set up the specific feature buttons that require special treatment or 
considerations.
Adding feature buttons
Once you add a phone to the system, you can use the station screen to change the 
settings for the phone, such as adding or changing feature button assignments. The 
system allows you to assign features or functionality to each programmable 
button. It is up to you to decide which features you want for each phone and which 
feature you want to assign to each button. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
70 Adding feature buttons 
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Instructions
To assign feature buttons:
1. Type 
change station nnnn and press ENTER, where nnnn is the extension 
for the phone you want to modify.
The Station
 screen appears.
2. Press 
NEXT PAGE until you locate the Feature Button Assignment fields.
Some phones have several feature button groups. Make sure that you are 
changing the correct button. If you do not know which button on the phone 
maps to which button-assignment field, refer to your phone’s manual, or 
refer to ‘‘
Phone reference’’ on page 1075.
3. Move the cursor to the field you want to change.
4. Type the button name that corresponds to the feature you want to add.
To determine feature button names, press 
HELP or refer to‘‘Telephone 
feature buttons’’ on page 71.
5. Press 
ENTER to save your changes.
Some phones have default assignments for buttons. For example, the following 
figure shows that the 8411D includes defaults for 12 softkey buttons. It already 
has assignments for features like Leave Word Calling and Call Forwarding. 
If you do not use an alias, you can easily assign different features to these buttons 
if you have different needs.
If you use an alias you must leave the default softkey button assignments. The 
system allows you to change the button assignments on the screen and the features 
work on the alias phone, however the labels on the display do not change.
 
                                     STATION
SOFTKEY BUTTON ASSIGNMENTS
 1: lwc-store 
 2: lwc-cancel 3: auto-cback 4: timer 5: call-fwd    Ext: _____
 6: call-park
 7: date-time 8: priority 9: abr-prog10: abr-spchar  Char: ~p11: abr-spchar  Char: ~m12: abr-spchar  Char: ~w 
						

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Telephone feature buttons
The following table provides descriptions of the feature buttons that you can 
administer on multiappearance telephones. It also lists the administrable software 
names and recommended button label names. Display buttons support telephones 
equipped with alphanumeric displays. Note that some buttons may require 1-lamp 
or 2-lamp buttons. Some buttons are not allowed on some systems and on some 
phones.
Table 1. Telephone feature buttons
Button nameButton 
label Description Maximum
abr-prog AbrvDial 
ProgramAbbreviated Dialing Program: allows 
users to program abbreviated dialing and 
autodial buttons or to store or change 
numbers in a personal list or group list 
associated with the station.1 per 
station
abr-spchar AbrvDial 
(char)Abbreviated Dialing Special Character: 
allows users to enter an associated special 
character [~, ~m (mark), ~p (pause), ~s 
(suppress), ~w (wait for dial tone), or ~W 
(wait forever)] when programming an 
abbreviated dialing list entry.1 each per 
station
abrdg-appr
(Ext: ____)(extension) Bridged Appearance of an analog phone: 
allows the user to have an appearance of a 
single-line telephone extension. Assign to 
a 2-lamp appearance button.Depends on 
station type
abrv-dial
(List: __
DC: __)AD Abbreviated Dialing: dials the stored 
number on the specified abbreviated 
dialing list.
List: specify the list number 1 to 3 where 
the destination number is stored
DC: specify the dial code for the 
destination number1 per AD 
list per dial 
code
abrv-ring AR Abbreviated and Delayed Ringing: allows 
the user to trigger an abbreviated or 
delayed transition for calls alerting at an 
extension.
Continued on next page 
						

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ac-alarm AC Alarm Administered Connection alarm 
notification: allows the user to monitor 
when the number of failures for an 
administered connection has met the 
specified threshold. 1 per 
station
aca-halt Auto-Ckt 
AssureAutomatic Circuit Assurance (display 
button): allows users of display telephones 
to identify trunk malfunctions. The system 
automatically initiates a referral call to the 
telephone when a possible failure occurs.
When the user presses ACA Halt, the 
system turns off ACA monitoring for the 
entire system. The user must press ACA 
Halt again to restart monitoring.1 per 
system
account Acct Account: allows users to enter Call Detail 
Recording (CDR) account codes. CDR 
account codes allow the system to 
associate and track calls according to a 
particular project or account number.
admin Admin Administration: allows a user to program 
the feature buttons on their 6400-series 
telephone. 
after-call
Grp:___After Call 
Work After Call Work Mode: allows an agent to 
temporarily be removed from call 
distribution in order for the agent to finish 
ACD-related activities such as completing 
paperwork. 
Grp: specify the ACD split group number.1 per split 
group
alrt-agchg Alert Agent Alert Agent: indicates to the agent that 
their split/skill hunt group changed while 
active on a call. This button blinks to 
notify the agent of the change.1 per 
station
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

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alt-frl Alt FRL Alternate Facility Restriction Level 
(FRL): activates or deactivates an 
alternate facility restriction level for the 
extension.1 per 
system
ani-requst ANI 
RequestAutomatic Number Identification 
Request: allows the user to display the 
calling party’s number from incoming 
trunks during the voice state of call. The 
trunk must support this functionality.1 per 
station
assist
(Group: __)Assist Supervisory Assistance: used by an ACD 
agent to place a call to a split supervisor.
Group: specify the ACD split group 
number.1 per split 
group
asvn-halt asvn-halt Authorization Code Security Violation 
Notification: activates or deactivates call 
referral when an authorization code 
security violation is detected. 1 per 
system
atd-qcalls AQC Attendant Queue Calls (display button): 
tracks the number of calls in the attendant 
group’s queue and displays the queue 
status. Assign this button to any user who 
you want to backup the attendant. 1 per 
station
atd-qtime AQT Attendant Queue Time (display button): 
tracks the calls in the attendant group’s 
queue according to the oldest time a call 
has been queued, and obtains a display of 
the queue status.1 per 
station
aut-msg-wt
(Ext: ___)Message 
(name or 
ext #) Automatic Message Waiting: associated 
status lamp automatically lights when an 
LWC message has been stored in the 
system for the associated extension (can 
be a VDN). 1 per 
aut-mst-ext
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

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auto-cback Auto 
CallBack Automatic Call Back: when activated, 
allows inside user who placed a call to a 
busy or unanswered telephone to be called 
back automatically when the called 
telephone becomes available to receive a 
call.1 per 
station
auto-icom
(Group: __)Auto (name 
or ext #) Automatic Intercom: places a call to the 
station associated with the button. The 
called user receives a unique alerting 
signal, and a status lamp associated with a 
Intercom button flashes. Grp: Intercom — 
Auto-Icom group number. This extension 
and destination extension must be in the 
same group.1 per group 
per dial 
code
auto-in
(Group: __)Auto In Auto-In Mode: allows the user to become 
automatically available for new ACD calls 
upon completion of an ACD call. Grp: 
The split group number for ACD.1 per split 
group
auto-wkup Auto 
Wakeup Automatic Wakeup (display button): 
allows attendants, front-desk users, and 
guests to request a wakeup call to be 
placed automatically to a certain extension 
(may not be a VDN extension) at a later 
time.1 per 
station
autodial Autodial Allows a user to dial a number that is not 
part of a stored list.
aux-work
(Group: __)Auxiliary 
Work Auxiliary Work Mode: removes agent 
from ACD call distribution in order to 
complete non-ACD-related activities. 
Grp: The split group number for ACD.1 per split 
group
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

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brdg-appr
(Btn: __
Ext: ___)(extension) Bridged Call Appearance: provides an 
appearance of another user’s extension on 
this telephone. For example, an assistant 
might have a bridged appearance of their 
supervisor’s extension. The bridged 
appearance button functions exactly like 
the original call appearance, for instance it 
indicates when the appearance is active or 
ringing. 
You can assign brdg-appr buttons only to 
2-lamp appearance buttons. You must 
indicate which extension and which call 
appearance button the user wants to 
monitor at this phone.Depends on 
station type
btn-view Button 
View Button View: allows users to view, on the 
phone’s display, the contents of any 
feature button. Button View does more 
than the “View” or “stored-num” feature 
button; these only display what is 
contained in abbreviated dialing and 
autodial buttons.
When the user presses the btn-view button 
and then a specific feature button, they see 
the feature name and any auxiliary data for 
that button. This allows users to review 
the programming of their feature buttons.
You can assign this soft-key button to any 
6400-, 7400-, or 8400-series display 
telephone.
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

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busy-ind
(TAC/Ext: __)Busy Busy Indication: indicates the busy or idle 
status of an extension, trunk group, 
terminating extension group (TEG), hunt 
group, or loudspeaker paging zone. Users 
can press the busy-ind button to dial the 
specified extension.
You can assign this button to any lamp 
button and must specify which Trunk or 
extension the user wants to monitor.1 per 
TAC/Ext
call-apprextensionCall Appearance: originates or receives 
calls. Assign to a 2-lamp appearance 
button.Depends on 
station type
call-disp Return Call Call Displayed Number (display button): 
initiates a call to the currently displayed 
number. The number may be from a leave 
word calling message or a number the user 
retrieved from the Directory.1 per 
station
call-fwd
(Ext: ___)Call 
ForwardingActivates or deactivates Call Forwarding 
All Calls.
call-park Call Park Allows the user to place the current call in 
the call park state so it can be retrieved 
from another phone. 1 per 
station
call-pkup Call Pickup Allows the user to answer a call that is 
ringing in the user’s pickup group.1 per 
station
call-timer CTime Used only on the 6400 sets. Allows users 
to view the duration of the call associated 
with the active call appearance button.1 per 
station
callr-info Caller Info (display button) Used with Call Prompting 
to allow users to display information 
collected from the originator. 1 per 
station
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page