Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
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nTrunks
Trunks cannot be added to a page group. 
nVe c t o r i n g
Paging groups cannot be explicitly added to a vector path.
NOTE:
If a vector has a collect digits step and a route-to digits step, a person 
who uses the vector can enter a page group extension. Ensure that the 
COR of the vector restricts the vector from calling the page group if 
this action is not desired.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 396 to administer group paging.
Hospitality features
This section describes the following DEFINITY ECS features that are tailored to 
hospitality applications:
n‘‘Attendant Room Status’’ on page 1357
n‘‘Automatic Selection of DID Numbers to Guest Rooms’’ on page 1358
n‘‘Automatic Wakeup’’ on page 1359
n‘‘Do Not Disturb’’ on page 1365
n‘‘Names Registration’’ on page 1367
n‘‘Property Management System Interface’’ on page 1370
n‘‘Suite Check-in’’ on page 1377
Each feature indicates how to administer the Attendant Console screen and 
Hospitality
 screen to enable the hospitality features.
Attendant Room Status
Attendant Room Status allows the attendant to see whether a room is occupied 
and each room’s housekeeping status.
NOTE:
This feature is available only if you have Enhanced Hospitality enabled on 
the System-Parameters Customer-Options screen and you have the DXS 
lamp field on the console. (Contact your Lucent Technologies account 
representative for information.)  
						

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Check In/Check Out Status 
You can allow the attendant to review the check-in/check-out status by assigning 
an occ-rooms (occupied rooms) button on the Attendant Console
 screen. 
When the attendant activates check-in/check-out mode, the DXS lamps light for 
every occupied room. 
Maid Status 
You can allow the attendant to review the maid status by assigning a maid-stat 
button on the Attendant Console
 screen. 
When the attendant activates the maid status mode, the system prompts the 
attendant to enter the room status number (1 to 6) that they want to review. You 
can define these six room states on the Hospitality
 screen. Once they enter a room 
state, the display shows the definition of the room state and lights the DXS lamps 
for every room in that state. 
While the console is in maid status mode, the attendant can review another room 
state by entering the room status number.
NOTE:
The attendant cannot make outgoing calls via the keypad while the console 
is in maid status mode; they must return to normal mode. 
Automatic Selection of DID Numbers to Guest 
Rooms
Automatic Selection of Direct Inward Dialing (DID) Numbers for Guest Rooms 
allows you to give guests, upon check-in, phone numbers that provide direct dial 
access to their room. The switch automatically chooses a number from a rotating 
list of available DID numbers to be assigned to a guest’s room. This provides a 
measure of privacy to your guests because providing the phone number does not 
give away the room number.
Callers would use a 7- to 10-digit number from outside of the hotel. For calls from 
inside the hotel, callers would use either the room/extension number or the 2- to 
5-digit DID number.
For example, when a check-in is done from the switch (via the 
CHECK-IN button on 
the console) or remotely via a Property Management System (PMS) system, the 
switch assigns a DID number to the checked-in room from a list that is assigned at 
the switch. All calls made to the DID number are directed to the room as if the 
room was called directly.
NOTE:
The following process presumes you have established a dial plan and 
administered all DID numbers to their extensions (on the Station 
screen) as XDID station types. 
						

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Interactions
nCoverage
XDID ports perform hunt-to before coverage. After hunting, coverage 
criteria for these calls is based upon the Direct Inward Dialing (DID), but 
the coverage points are based upon the hunted-to phone (room).
nCoverage
Do not assign a COS with Client Room enabled for the XDID station types.
Automatic Wakeup
Automatic Wakeup allows attendants, front desk users, and guests to request an 
automatic wakeup call at a later time.
If the Dual Wakeup field on the Hospitality
 screen is y, each extension is allowed 
two wakeup call requests within one 24-hour time period. If the Room Activated 
Wakeup with Tones field is 
y, wakeup calls can be activated via tones that prompt 
users for the time they want to be called. 
Detailed description
Wakeup requests may be placed from 5 minutes to 23 hours and 55 minutes in 
advance of a wakeup call.
Depending on how automatic wakeup is administered, when a user answers a 
wakeup call, the system can provide:
na recorded announcement
na speech-synthesis announcement
nmusic
nsilence
All wakeup times entered into the system round to the nearest five minutes. For 
example, a requested time of 6:58 am stores in the system as 7:00 am. The switch 
bases time-validity checks on the rounded figure.
Wakeup calls are placed within two and one-half minutes of the requested time, 
and never reroute, forward, or go to coverage. Before placing the wakeup call, the 
system overrides Do Not Disturb for the extension. 
						

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If a wakeup-call attempt is not answered or if the extension is busy, the system 
tries two more times at 5-minute intervals. If the call does not complete after 3 
attempts, the switch leaves a LWC message for a designated extension (usually 
assigned to a button on the attendant console or backup phone). The system 
maintains a complete record of all wakeup-call activity for the past 24 hours.
Users with touch-tone dialing can enter a wakeup request (if they have a speech 
synthesizer circuit pack and no display set or if Wakeup Activation via Tone is 
enabled) or can have the front desk set a wakeup time. Users with rotary-dial 
phones call the front desk to request a wakeup call.
Activate Automatic Wakeup either by dialing the FAC or by pressing the 
automatic wakeup entry button. If the system has a speech synthesizer circuit 
pack, the system provides voice prompting. If the user has a display set, the 
system provides display prompting.
nVoice Prompting with Room Activated with Tones Off
A guest enters his or her own wakeup-call request. The request is entered 
only for the extension where the call originates.
After the user dials the Automatic Wakeup FAC, the system generates 
voice prompts (the system must have a voice synthesizer circuit pack). 
These prompts tell the user when to enter information and what 
information is needed. Use touch-tone buttons to enter the information. The 
system accepts 24-hour or standard time. The user dials the automatic 
wakeup FAC again to change or delete a wakeup request.
If the user makes invalid entries, a standard message generates that notifies 
the user of the error. The system then repeats the original prompt for input. 
If invalid entries occur on the second try, the system informs the user to 
dial the attendant for assistance.
nVoice Prompting with Room Activated with Tones On
A guest enters his or her own wakeup-call request. The request is entered 
only for the extension where the call originates.
After the user dials the Automatic Wakeup FAC, the system generates 
recall dial tone (the system does not need a voice synthesizer). This dial 
tone prompts the user to enter the time in a 24-hour, 4-digit format. 
Confirmation tone means that the wakeup request is successful.
nDisplay Prompting with Dual Wakeup Off
Display prompting is provided to attendants, front-desk users, and other 
users with display-equipped phones. Administer front-desk users (or any 
other phones you want to grant permissions to) with a console permission 
class of service (COS) to perform the same actions as the attendant. Other 
users can enter a wakeup request only for the extension where the call 
originates. 
						

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The attendant presses the automatic wakeup entry button to activate the 
feature. If the attendant is on an active call with a system user, the user’s 
extension displays as the default extension after pressing the pound sign 
(
#). If the displayed extension is not the extension of the user requesting the 
wakeup call, the attendant can change it. Display prompting continues until 
the attendant enters all necessary information and the request for the 
wakeup call is confirmed.
If a condition exists that does not allow the system to accept the wakeup 
request, the system displays the reason for denial. Wakeup requests are 
denied for one of the following reasons:
— Too Soon — Indicates that the requested wakeup time is within the 
current five-minute wakeup interval
— System Full — Indicates that the maximum number of wakeup calls 
is reached
— Interval Full — Indicates that the maximum number of wakeup calls 
in any 15-minute interval is reached
The attendant can change or cancel a wakeup call request at any time.
nDisplay Prompting with Dual Wakeup On
Display prompting with Dual Wakeup works the same as Display 
Prompting with Dual Wakeup off (described in the previous text), except 
that after the first wakeup request is entered, the user is prompted for the 
second wakeup request.
When the system places a wakeup call, one of the following occurs:
— Extension Is Busy — The wakeup call is placed again later.
— No Answer — The extension rings for 30 seconds. If the call is not 
answered, the system tries again later.
— Ringing Blockage — If four or more ports on the same 
analog-circuit pack are already ringing, the system waits 16 seconds 
and tries again. If the second attempt is blocked, the call has failed 
and the system waits 5 minutes before trying again.
— Call Is Answered — The guest answers the wakeup call and hears 
either music, a recorded announcement, the speech-synthesizer 
announcement, or silence. 
— System Reset — indicates that a system reset level 1 or system reset 
level 2 occurred while the system attempted to place the wakeup 
call. Calls affected by these conditions are treated as other wakeup 
attempts. 
						

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If a wakeup call is incomplete because of a busy, no answer, ringing blockage, or 
system reset, the system attempts to place the call 2 more times at 5-minute 
intervals. If the call is not completed after 3 attempts, the system leaves an LWC 
message to account for the failed attempt.
A special extension, called the Extension to Receive Failed Wakeup LWC 
Messages, is administered exclusively for receiving failed wakeup-call LWC 
messages. When a failed message is retrieved, the display shows the date, time, 
and extension for the failed wakeup-call attempt.
Assign an automatic-message waiting (AMW) button and associated lamp to 
attendant consoles or front-desk terminals. The number associated with the button 
can be the wakeup-messages extension. The AMW lamp lights when a failed 
wakeup message is waiting. The user retrieves the message by invoking 
coverage-message retrieval on the wakeup-message extension. The user presses 
the AMW button to place the console or phone in coverage-retrieval mode. The 
user then retrieves the failed wakeup-call attempt messages. Only attendants and 
specified phone users can retrieve and delete failed wakeup messages.
The system maintains an audit-trail record of wakeup-call activity for the past 24 
hours. The wakeup-call buffer can only hold a number of records equal to the 
maximum number of stations administrable on the switch. For example, if a 
maximum of 200 stations is administrable, only 200 automatic-wakeup records 
are stored.
You can display wakeup events at the management terminal, or print to a 
designated printer. If the system has a journal printer, wakeup events print as they 
occur.
The audit trail record contains the following information:
nType of event:
—Request 
— A new wakeup-call request is made.
— Change 
— The time is changed on an existing wakeup-call request.
— Cancel 
— A wakeup request is canceled. 
— Move To 
— The wakeup request for this room moves to another 
room. 
— Move From 
— The wakeup request for another room moves from 
the old room to the new room. 
— Move-Cancel 
— A wakeup request from another room replaces the 
request for this room.  
						

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—Swap — A room swap occurs and at least one of the rooms has a 
wakeup request. Wakeup calls swap when a room swap is 
performed. A journal entry is made for each room. If the room 
receives a wakeup call as the result of the swap, the time of the call 
is provided in the entry. If the room loses a wakeup call as the result 
of the swap (and has not received another), the time is not present in 
the entry.
— Completed 
— The wakeup call completes successfully.
— Not Completed 
— The wakeup call failed. 
—Skip 
— The wakeup call is skipped. This event occurs if the system 
time advances past the requested time of a wakeup call.
nTime of the event
nExtension number receiving the call
nTime of the wakeup request
nExtension (or 0 for the attendant) where the event took place
nNumber of call attempts that were placed
nAn indication of why a wakeup-call attempt failed
In addition, all wakeup-time changes are recorded. This record shows the original 
time requested and the changed time. The audit-trail record is not backed up and 
all wakeup data is lost if a system failure occurs.
Schedule the following reports for printing on a daily basis:
nWakeup Activity report – summarizes wakeup activity for each extension 
that had any wakeup activity over the past 24 hours.
nWakeup Summary report — gives an hour-by-hour summary of the 
number of scheduled wakeup calls, the number of wakeup calls completed, 
and a list of extensions. The report covers all automatic-wakeup events for 
each hour over a 24-hour period.
With vector directory numbers (VDNs) and multiple announcements, you can 
choose as the announcement extension a VDN that reaches one announcement if 
the system clock is less than 12:00 and another if the system clock is greater than 
12:00. The hotel guest hears “good morning” before noon and “good evening” 
after noon. Or, a business customer can choose as the announcement extension a 
VDN that points to an extension assigned to a quorum bridge, with the wakeup 
time as a scheduled teleconference time. When the wakeup call is completed, the 
customer automatically connects to the teleconference bridge. 
						

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You can administer a multiple announcement to repeat. To enable repeating 
announcements, enter announcement type 
integ-rep command on the Recorded 
Announcement screen. With repeating integrated-message functionality, the 
announcement keeps repeating from when the first guest (of a group of guests 
receiving the same wakeup announcement at the same time) goes off-hook until 
the last guest goes on-hook.
If the announcement type is either an externally-recorded announcement or is 
integrated-repeating, you can administer the wakeup-call queue for barge-in. 
Barge-in means that the guest receiving the wakeup call hears the announcement 
as soon as he or she is off-hook, even if the announcement is not at the beginning. 
This provides the capability of many users being bridged onto the same 
announcement port, eliminating the need for a separate port for each wakeup call. 
Refer to ‘‘
Recording announcements’’ on page 382 for additional information.
Considerations
nUp to 10 attendant consoles and/or front desk terminals may be in the 
wakeup display mode at any one time.
nWakeup call attempts are not rerouted, forwarded, or sent to coverage.
Interactions
nAttendant or Phone Display
If the console or phone is in automatic-wakeup mode and the user presses 
another display-mode button, wakeup mode aborts and the wakeup request 
is not entered, changed, or deleted.
nDo Not Disturb
If Do Not Disturb is active at a phone, Automatic Wakeup deactivates Do 
Not Disturb for that terminal, and the system places the wakeup call.
nPMS Interface
A Check-Out request cancels an active-wakeup call request for the guest 
room. Room Change/Room Swap requests through PMS cause a wakeup 
request to change or swap.
nSpeech Synthesizer Circuit Pack
Auto Wakeup competes with the following features for use of the 
speech-synthesizer circuit pack.
— Do Not Disturb
— Leave Word Calling Message Retrieval
— Visually Impaired Attendant Service
If the Wakeup Activation via Tone is enabled, the auto wakeup interface 
from the Speech Synthesizer circuit pack is disabled. The Do Not Disturb 
interface still operates. 
						

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Do Not Disturb
Do Not Disturb allows guests, attendants, and authorized front-desk phone users 
(those with console permission) to request that no calls, other than priority calls, 
terminate at a particular extension until a specified time. At the specified time, the 
system automatically deactivates the feature and allows calls to terminate 
normally at the extension.
Do Not Disturb is a form of termination restriction associated with an automatic 
deactivate time. When Do Not Disturb is active, the user receives only those calls 
associated with Automatic Callback, Automatic Wakeup, and Priority Calling, 
and those calls that are redirected to that extension via the Call Coverage and Call 
Forwarding All Calls. All other calls redirect to a recorded announcement, an 
attendant, or intercept tone. You can administer the switch to provide a special dial 
tone whenever an analog set goes off-hook when Do Not Disturb is active.
Phone users with touch-tone dialing can activate this feature themselves or ask the 
front desk to do it for them. Users with rotary-dial phones must call the attendant 
or front-desk user to request Do Not Disturb.
Activation by phone users
Phone users can activate Do Not Disturb by dial access or by button access. If 
users have a speech-synthesizer circuit pack, they can activate Do Not Disturb 
themselves, without attendant assistance. 
nDial Access
When a user dials a Do Not Disturb FAC, the system prompts the user to 
enter a deactivate time. The user may later change or delete the request by 
dialing the Do Not Disturb FAC again and entering the required 
information.
If the user makes invalid entries or if system conditions prevent entry of the 
request, the system informs the user to dial the attendant or front desk for 
assistance, if the user has a speech-synthesizer circuit pack.
nButton Access
If a phone has a Do Not Disturb button, the user can press the button to 
activate the feature. The handset may be on-hook or off-hook. The user 
presses the button a second time to deactivate the feature.
The lamp associated with the Do Not Disturb button lights until the feature 
is deactivated with the button. An automatic-deactivate time is not 
provided. 
						

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Activation by Attendant
The attendant can activate the feature for a user or a group of users. (The assigned 
class of restriction (COR) determines which users are in the group.) The attendant 
presses the Do Not Disturb — Extension button followed by the extension, or the 
Do Not Disturb — Group button. The extension followed by the appropriate COR 
number.
The attendant can cancel a Do Not Disturb request by activating the feature, 
entering the desired extension or group COR number, and pressing the delete 
button.
Activation via a PMS
The system provides an interface to a Property Management System (PMS). This 
interface allows activation and deactivation of controlled restrictions. Activation 
of Do Not Disturb through a PMS is similar to activation of termination 
restriction. A scheduled deactivate time cannot be specified.
Audit Trail Reports 
The system keeps a record of all phones that are in Do Not Disturb mode. You can 
display or print this information.
Administer the following reports for printing on a daily basis:
nDo Not Disturb Status Report — This report lists all extensions with Do 
Not Disturb active and the specified deactivate time for each.
nDo Not Disturb Plus COR Status Report — This report lists all extensions, 
plus those whose controlled-restriction level is termination restriction. (The 
attendant activates termination restriction for a specific extension or COR. 
A deactivate time is not associated with termination restriction.)
Records do not include Do Not Disturb information for extensions that are both 
termination and outward restricted.
Considerations
nDo Not Disturb lessens the attendant’s workload when phone users with 
speech-synthesizer circuit packs activate the feature themselves. 
nA front-desk user must have a console-permission class of service (COS) to 
activate this feature.
nThe number of available speech-synthesis ports is the only limit on the 
number of users receiving voice prompting.