Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
97 Setting up bridged call appearances 
4
4. Press NEXT PAGE until Per Button Ring Control appears (digital sets only).
nIf you want to assign ringing separately to each bridged appearance, 
type 
y.
nIf you want all bridged appearances to either ring or not ring, leave 
the default 
n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call arrives at the 
primary phone, type 
y. Otherwise, leave the default n.
6. Complete the appropriate field for your phone type.
7. Press 
RETURN.
Btn and Ext fields appear. If Per Button Ring Control is set to 
y on the 
digital screen, Btn, Ext, and Ring fields appear.
Station screen (analog set)If. . . Then. . .
your primary phone is analog move to the Line Appearance field and 
enter 
abrdg-appr
your primary phone is digital move to the Button Assignments field 
and enter 
brdg-appr
 
                                      STATION
 SITE DATA
      Room: _______                                        Headset? n
      Jack: _______                                        Speaker? n     Cable: _______                                       Mounting? d     Floor: _______                                    Cord Length: 0  Building: _______                                      Set Color: ______
ABBREVIATED DIALING
     List1: ___________
       List2: _________          List3: _________
HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3):
                                                      Dial Code:
      Line Appearance:  brdg-appr   Btn:     Ext: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
98 Setting up bridged call appearances 
4
Station screen (digital set)
8.Enter the primary phone’s button number that you want to assign as the 
bridged call appearance.
This button flashes when a call arrives at the primary phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
nIf you want the bridged appearance to ring when a call arrives at the 
primary phone, type 
y.
nIf you do not want the bridged appearance to ring, leave the default 
n. 
11. Press 
ENTER to save your changes.
To see if an extension has any bridged call appearances assigned, type 
list bridge 
and the extension, and press 
RETURN.
                                     STATION
    SITE DATA            
          Room: _______                                    Headset? n
          Jack: _____                                      Speaker? n         Cable: _____                                     Mounting: d         Floor: _______                                Cord Length: 0 
      Building: _______                                  Set Color: ______
    
    
   ABBREVIATED DIALING
        List1: ________           List2: ________           List3: ________
    
   BUTTON ASSIGNMENTS
     1: brdg-appr  Btn:   Ext:      Ring:
     1: brdg-appr  Btn:   Ext:      Ring: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
99 Setting up bridged call appearances 
4
More information
Following are a list of example situations where you might want to use bridged 
appearances.
nA secretary making or answering calls on an executive’s primary extension
These calls can be placed on hold for later retrieval by the executive, or the 
executive can simply bridge onto the call. In all cases, the executive 
handles the call as if he or she had placed or answered the call. It is never 
necessary to transfer the call to the executive.
nVisitor telephones
An executive may have another telephone in their office that is to be used 
by visitors. It may be desirable that the visitor be able to bridge onto a call 
that is active on the executive’s primary extension number. A bridged call 
appearance makes this possible.
nService environments
It may be necessary that several people be able to handle calls to a 
particular extension number. For example, several users may be required to 
answer calls to a hot line number in addition to their normal functions. 
Each user may also be required to bridge onto existing hot line calls. A 
bridged call appearance provides this capability.
nA user frequently using telephones in different locations
A user may not spend all of their time in the same place. For this type of 
user, it is convenient to have their extension number bridged at several 
different telephones. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
100 Setting up Terminal Self Administration 
4
Setting up Terminal Self 
Administration
Terminal Self-Administration (TSA) allows users to administer some of their own 
feature buttons from their telephones. TSA is available only for 6400-series, 
8400-series, and Callmaster phones. Users are prompted, via the telephone’s 
display, to choose features to assign to buttons on their telephones.
Before you start
To prevent users from changing another users phone administration, you can 
enable the system-wide option that requires users to enter a station security code 
before they can administer their phone. To enable this option:
1. Set the Station Security Code for Terminal Self-Administration Required 
on the Security-Related System Parameters screen to 
Y.
If you enable this option, the user is prompted for the station security code 
when they press the Admin button. The user must enter the security code, 
followed by the pound (#) button or the Done softkey. 
Instructions
You need to assign a security code to the user’s Station screen for each user you 
want to enable access to TSA. You also need to assign the user an Admin feature 
button.
For example, to assign a security code of 12345678 to extension 4234, complete 
the following steps:
1. Type 
change station 4234 and press RETURN.
The Station
 screen for extension 4234 appears.
2. In the Security Code field, type 
12345678.
You should assign unique security codes for each user. Once you enter the 
code and move off the field, the system changes the field to ‘*’ for extra 
security.
3. In one of feature button fields, type 
admin.
You can assign this button to a feature button or a softkey.
4. Press 
ENTER to save your changes. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
101 Setting up Terminal Self Administration 
4
More information
Before a user can enter the TSA Admin mode, their telephone must be completely 
idle. After a user presses the Admin button and enters a security code (if 
necessary), they are prompted, via the telephone’s display, to choose features to 
administer to buttons on their telephone.
The user can add, replace, or delete any of the following feature-button types from 
their telephone.
nCDR Account Code
nAutomatic Dial 
nBlank
nCall Forwarding
nCall Park
nCall Pickup
nDirected Call Pickup
nGroup Page
nSend All Calls
nActivate Whisper Page
nAnswerback for Whisper Page
nWhisper Page Off
End-user button changes are recorded to the switch’s history log so that remote 
services can know what translations are changed. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
102 Setting up Terminal Self Administration 
4
Fixing problems
nWhen a telephone is in the Admin mode, the telephone cannot accept any 
calls — the telephone is treated as if it were busy. Also, a user cannot make 
calls while in the Admin mode.
nAny button state a telephone is in when the telephone enters the Admin 
mode stays active while the telephone is in the Admin mode.
nACD agents who wish access to the Admin mode of TSA must be logged 
off before pressing the Admin button. If they are not logged off when they 
attempt to enter the Admin mode, they receive a denial (single-beep) tone.
nCall Forwarding can be active and works correctly in the Admin mode. An 
active Call Forwarding button cannot be removed when the telephone is in 
the Admin mode.
nSince the telephone must be on-hook to go into the Admin mode, the 
Headset On/Off button must be in the OFF position.
nA telephone that is in the Admin mode of TSA cannot be remotely 
unmerged by the PSA feature.
If a user has Abbreviated and Delayed Ringing active, a call can be silently 
ringing at a telephone and the user may not realize it. This ringing prevents 
the user from entering the Admin mode of TSA. 
						

							Managing your attendant consoles 
103 Overview 
5
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
5
Managing your attendant consoles
This section provides an overview to the DEFINITY attendant consoles. It also 
explains how to add new consoles, remove consoles, and how to set your 
system-wide console parameters.
Overview
The attendant console is the main answering position for your organization. The 
console operator is responsible for answering incoming calls and for efficiently 
directing or “extending” calls to the appropriate phone.
The attendant console also can allow your attendants to monitor:
nsystem problems
ntoll fraud abuse
ntraffic patterns
The number of consoles you can have in your organization varies depending on 
your DEFINITY system. For more information about your specific system 
capacity, refer to DEFINITY ECS System Description.
302 attendant consoles
DEFINITY ECS supports two types of consoles: the 302A/B and the 302C 
console. You may have a basic or enhanced version of these consoles. Figure 1 on 
page 104 shows the 302A/B console and Figure 2 on page 105 shows the 302C 
console. The next two figures show the button layouts on the Feature area and on 
the optional Selector console. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
104 Overview 
5
Figure Notes
Figure 1. 302A and 302B attendant console 
1. Call processing area
2. Handset
3. Handset cradle
4. Warning lamps and call waiting lamps
5. Call appearance buttons
6. Feature area
7. Trunk group select buttons8. Volume control buttons
9. Select buttons
10. Console display panel
11. Display buttons
12. Trunk group select buttons
13. Lamp Test Switch
302bphn1 KLC 051496 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
105 Overview 
5
Figure Notes
Figure 2. 302C attendant console
1. Handset
2. Handset cradle
3. Call processing area
4. Warning lamps and call waiting lamps
5. Outside-line buttons
6. Display buttons7. Display
8. Select buttons
9. Volume control buttons
10. Outside-line buttons
11. Feature buttons
12. Call appearance buttons
a
bc
de
f
Po s i t i o n
Available
Forced
ReleaseNight Pos
Busy
Calls Waiting
Calls Waiting
Wa r n i n g
Individual
Calls Waiting
Alarm
Alarm Reported
Control
Wa r n i n g
BusyControl
Wa r n i n g
Busy
Split Hold
Date
TimeRinger
Select Volume
Cancel Start Release
3DEF1
4GHI
7PRQS
6MNO
9WXYZ
2ABC
5JKL
8TUV
0
phdg302c KLC 031199
1
2
3
4
5
7
6
8
9
10
11
12 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
106 Overview 
5
Figure 3. Console feature button layout
Figure 4. Enhanced Selector Console
1
ONLY)2  3 4 5 6 7 8
00 01 02 03 04 05 06 07 08 09
10 20
30
40 50 60
70
80
90 91 92 93 94 95 96 97 98 99
89  88  87  86  85  84  83  82  81
71 72 73 74 75 76 77 78 79
69  68  67  66  65  64  63  62  61
51 52 53 54 55 56 57 58 59
49  48  47  46  45  44  43  42  41
31 32 33 34 35 36 37 38 39
29  28  27  26  25  24  23  22  21
11 12 13 14 15 16 17 18 19
HUNDREDS GROUP
SELECT BUTTONS
FOR IDENTIFICATION
9 10
11 12 13 14 15 16 17 18 19 20
TWENTY ADMINISTRABLE
(NUMBERS 1-20 ARE