Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
87 Telephone feature buttons 
4
noans-alrt RONA Redirection on No Answer Alert: indicates 
a Redirection on No Answer timeout has 
occurred for the split. 1 per split
normal Normal 
Mode Normal (display button): places the 
station’s display into normal call 
identification mode. 1 per 
station
off-bd-alm Off board 
alarmOff board Alarm: associated status lamp 
lights if an off-circuit pack major, minor, 
or warning alarm is active on a circuit 
pack. Off-board alarms (loss of signal, 
slips, misframes) relate to problems on the 
facility side of the DS1, ATM, or other 
interface.
per-COline
(Grp: ___)CO Line 
(line #) Personal CO Line: allows the user to 
receive calls directly via a specific trunk. 
Grp: CO line group number.1 per group
pms-alarm PMS Failure Property Management System alarm: 
associated status lamp indicates that a 
failure in the PMS link occurred. A major 
or minor alarm condition raises the alarm.  1 per 
station
pr-awu-alm Auto 
Wakeup 
Alm Automatic Wakeup Printer Alarm: 
associated status lamp indicates that an 
automatic wakeup printer interface failure 
occurred. 1 per 
station
pr-pms-alm PMS Ptr 
AlarmPMS Printer Alarm: associated status 
lamp indicates that a PMS printer interface 
failure occurred. 1 per 
station
pr-sys-alm Sys Ptr 
AlarmSystem Printer Alarm: associated status 
lamp indicates that a system printer failure 
occurred.1 per 
station
print-msgs Print Msgs Print Messages: allows users to print 
messages for any extension by pressing 
the button and entering the extension and a 
security code.1 per 
station
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
88 Telephone feature buttons 
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priority Priority Call  Priority Calling: allows a user to place 
priority calls or change an existing call to 
a priority call.1 per 
station
q-calls
(Grp: ___)NQC Queue Calls: associated status lamp 
flashes if a call warning threshold has 
been reached. Grp: Group number of hunt 
group.1 per hunt 
group per 
station
q-time
(Grp: ___)OQT Queue Time: associated status lamp 
flashes if a time warning threshold has 
been reached. Grp: Group number of hunt 
group.1 per hunt 
group per 
station
release Release Releases an agent from an ACD call. 1 per 
station
ringer-off Ringer 
Cutoff Ringer-Cutoff: silences the alerting ringer 
on the station. 1 per 
station
rs-alert System 
Reset Alert The associated status lamp lights if a 
problem escalates beyond a warm start.1 per 
station
rsvn-halt rsvn-halt Remote Access Barrier Code Security 
Violation Notification Call: activates or 
deactivates call referral when a remote 
access barrier code security violation is 
detected.1 per 
system
scroll Scroll Scroll (display button): allows the user to 
select one of the two lines (alternates with 
each press) of the 16-character LCD 
display. Only one line displays at a time.1 per 
station
send-calls
(Ext: ___)Send All 
Calls Send All Calls allows users to temporarily 
direct all incoming calls to coverage 
regardless of the assigned call-coverage 
redirection criteria. Assign to a lamp 
button.
send-term Send All 
Calls-TEG Send All Calls For Terminating Extension 
Group: allows the user to forward all calls 
directed to a terminating extension group. 1 per TEG
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
89 Telephone feature buttons 
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serv-obsrv Service 
Observing Service Observing: activates Service 
Observing. Used to toggle between a 
listen-only and a listen-talk mode.1 per 
station
signal
(Ext: ___)Signal 
(name or 
ext #) Signal: allows the user to use one button 
to manually signal the associated 
extension. The extension cannot be a 
VDN extension.1 per signal 
extension
ssvn-halt ssvn-halt Toggle whether or not station security 
code violation referrals are made to the 
referral destination.1 per 
station
stored-num Stored 
Number (display button) Places the station’s 
display into the stored number mode. 1 per 
station
stroke-cnt ACD SD 
Stroke 
Count Automatic Call Distribution Single Digit 
Stroke Count: sends a message to CMS to 
increment a stroke count number.1 per 
station
term-x-gr
(Grp: ___)Term Grp 
(name or 
ext #) Terminating Extension Group: provides 
one or more extensions. Calls may be 
received but not originated with this 
button. Grp: TEG number.1 per TEG
timer Timer (display button) Starts a clock on the 
station to display elapsed time.1 per 
station
trk-ac-alm FTC Alarm Facility Test Call Alarm: associated status 
lamp lights when a successful Facility 
Test Call (FTC) occurs. 
trk-id Trunk ID Trunk Identification (display button): 
identifies the tac (trunk access code) and 
trunk member number associated with a 
call. 1 per 
station
trunk-name Trunk Name (display button) Displays the name of the 
trunk as administered on the CAS Main or 
on a switch without CAS. 1 per 
station
trunk-ns
(Grp: ___)Trunk Grp Trunk-Group Night Service: places a 
trunk-group into night service. Grp: Trunk 
group number.1 per trunk 
group
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
90 Telephone feature buttons 
4
verify Verify Busy Verification: allows users to make 
test calls and verify a station or a trunk. 1 per 
station
vip-retry VIP Retry VIP Retry: starts to flash when the user 
places a VIP wakeup call and continues to 
flash until the call is answered. If the VIP 
wakeup call is not answered, the user can 
press the VIP Retry button to drop the call 
and reschedule the VIP wakeup call as a 
classic wakeup call.
To assign this button, you must have both 
Hospitality and VIP Wakeup enabled. 1 per 
station
vip-wakeup VIP 
WakeupVIP Wakeup: flashes when a VIP wakeup 
reminder call is generated. The user 
presses the button to place a priority (VIP) 
wakeup call to a guest.
To assign this button, you must have both 
Hospitality and VIP Wakeup enabled. 1 per 
station
voa-repeat VOA repeat VDN of Origin Announcement. VDN of 
Origin Announcement must be enabled.1 per 
station
vu-display
(format: __
ID: __)VuStats # VuStats Display: allows the agent to 
specify a display format for the statistics. 
If you assign a different VuStats display 
format to each button, the agent can use 
the buttons to access different statistics. 
You can assign this button only to display 
phones.
format: specify the number of the format 
you want the button to display
ID (optional): specify a split number, 
trunk group number, agent extension, or 
VDN extensionlimited to 
the number 
of feature 
buttons on 
the phone 
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

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Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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whisp-act Whisper 
Page 
ActivationWhisper Page Activation: allows a user to 
make and receive whisper pages. A 
whisper page is an announcement sent to 
another extension who is active on a call 
where only the person on the extension 
hears the announcement; any other parties 
on the call cannot hear the announcement. 
The user must have a class of restriction 
(COR) that allows intraswitch calling to 
use whisper paging.
whisp-anbk Answerback Whisper Page Answerback: allows a user 
who received a whisper page to respond to 
the user who sent the page.
whisp-off Whisper 
Page OffDeactivate Whisper Paging: blocks other 
users from sending whisper pages to this 
phone.
work-code Work Code Call Work Code: allows an ACD agent 
after pressing “work-code” to send up to 
16 digits (using the dial pad) to CMS.1 per 
station
Table 1. Telephone feature buttons — Continued
Button nameButton 
label Description Maximum
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
92 Adding abbreviated dialing lists 
4
Adding abbreviated dialing lists
Abbreviated dialing is sometimes called speed dialing. It allows you to dial a short 
code in place of an extension or phone number.
When you dial abbreviated-dialing codes or press abbreviated-dialing buttons, 
you access stored numbers from special lists. These lists can be personal (a list of 
numbers for an individual phone), group (a department-wide list), system (a 
system-wide list), or enhanced numbers (allows for a longer list of numbers). The 
version and type of your system determine which lists are available and how many 
entries you can have on each list.
NOTE:
You can designate all group-number lists, system-number lists, and 
enhanced-number lists as “privileged.” Calls automatically dialed from a 
privileged list are completed without class of restriction (COR) or facility 
restriction level (FRL) checking. This allows access to selected numbers 
that some phone users might otherwise be restricted from manually dialing. 
For example, a user may be restricted from making long-distance calls. 
However, you can program the number of a branch office that is long 
distance into an AD list as privileged. Then, the user can call this office 
location using AD, while still being restricted from making other 
long-distance calls.
!SECURITY ALERT:
Privileged group-number, system-number, and enhanced-number lists 
provide access to numbers that typically would be restricted.
Instructions
As an example, let’s program a new group list:
1. Type 
add abbreviated-dialing group next and press RETURN.
The Abbreviated Dialing List
 screen appears. In our example, the next 
available group list is group 3.
 
                           ABBREVIATED DIALING LIST
                              Group List: 3
    Size (multiple of 5): ___       Program Ext: _____       
Privileged? _
DIAL CODE
      _11: ________________________ 
      _12: ________________________ 
      _13: ________________________ 
      _14: ________________________ 
      _15: ________________________  
						

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Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
93 Adding abbreviated dialing lists 
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2. Enter a number (in multiples of 5) in the Size field. This number defines 
the number of entries on your dialing list.
For example, if you have 8 phone numbers you want to store in the list, 
type 
10 in the Size field.
3. If you want another user to be able to add numbers to this list, enter their 
extension in the Program Ext field.
For example, if you want the user at 4567 to be able to change group list 3, 
enter 
4567 in this field.
4. Enter the phone numbers you want to store, one for each dial code.
Each phone number can be up to 24 digits long.
5. Press 
ENTER to save your changes.
You can display your new abbreviated-dialing list to verify that the information is 
correct or print a copy of the list for your paper records.
Once you define a group list, you need to define which stations can use the list. 
For example, let’s set up station 4567 so it has access to the new group list.
To give station 4567 access to the group list:
1. Type 
change station 4567 and press RETURN.
The Station
 screen for extension 4567 appears.
2. Press 
NEXT PAGE to get to the Abbreviated Dialing List fields.
3. Type 
group in any of the List fields and press RETURN.
A blank list number field appears.
 
                                      STATION
 SITE DATA
      Room: _______                                        Headset? n
      Jack: _______                                        Speaker? n     Cable: _______                                       Mounting? d     Floor: _______                                    Cord Length: 0Building: _______                                      Set Color: ______
  ABBREVIATED DIALING
       List1: group
   3          List2: _________          List3: _________
  BUTTON ASSIGNMENTS
    1: call-appr 
    2: call-appr                           4: __________
    3: call-appr                           5: __________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
94 Adding abbreviated dialing lists 
4
4. Type 3 in the list number field.
When you assign a group or personal list, you must also specify the 
personal list number or group list number.
5. Press 
ENTER to save your changes.
The user at extension 4567 can now use this list by dialing the feature access code 
for the list and the dial code for the number they want to dial. Alternatively, you 
can assign an abbreviated dialing button to this station that allows the user press 
one button to dial a specific stored number on one of their three assigned 
abbreviated lists. 
Fixing problems
Problem Possible causes Solutions
A user cannot 
access a dial list.nThe specific list may 
not be assigned to the 
user’s phone.1. Type display station nnnn and press 
RETURN, where nnnn is the user’s 
extension.
2. Review the current settings of the 
List1, List2, and List 3 fields to 
determine if the list the user wants to 
access is assigned to their phone.
nIf the user attempted to 
use a feature access 
code to access the list, 
they may have dialed 
the incorrect feature 
access code.1. Type display feature-access-codes 
and press 
RETURN.
2. Verify that the user is dialing the 
appropriate feature access code.
nIf the user attempted to 
press a feature button, 
they may have pressed 
the incorrect feature 
button.1. Type display station nnnn and press 
RETURN, where nnnn is the user’s 
extension.
2. Review the current feature button 
assignments to determine if the user 
was pressing the assigned button.
nIf the user attempted to 
press the correct 
feature button, the 
button may not be set 
up correctly.1. Type display station nnnn and press 
RETURN, where nnnn is the user’s 
extension.
2. Review the current feature button 
assignments to see if the list number 
and dial code are correct. 
						

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Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
95 Adding abbreviated dialing lists 
4
More information
There are limits to the total number of abbreviated dialing list entries, the number 
of personal dial lists, and the number of group dial lists that your system can store. 
Because of these limitations, you should avoid storing the same number in more 
than one list. Instead, assign commonly dialed numbers to the system list or to a 
group list. You can determine the abbreviated dialing storage capacity, by 
referring to the System Capacity screen for the abbreviated dialing values 
(
display capacity).
Related topics
For more information, refer to ‘‘
Abbreviated Dialing’’ on page 1139. A user 
complains that 
using an 
abbreviated dial 
list dials the 
wrong number.
nThe user could be 
using the wrong dial 
code.
nThe dial code could be 
defined incorrectly.1. Ask the user what number they dialed 
or button they pressed to determine 
which list and dial code they 
attempted to call.
2. Access the dialing list and verify that 
the number stored for the specific 
dial code corresponds to the number 
the user wanted to dial. (For example 
to access a group list, type 
display 
abbreviated-dialing group 
x and 
press 
RETURN, where x is a group list 
number.)
3. If the user dialed the wrong code, 
give them the correct code.
4. If the dial code is wrong, press 
CANCEL and use the appropriate 
change command to re-access the 
abbreviated dialing list. Correct the 
number and press 
ENTER.
Problem Possible causes Solutions 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
96 Setting up bridged call appearances 
4
Setting up bridged call appearances
Think of a bridged call appearance as a phone (the primary set) with an extension 
(the bridged-to appearance). Both phones can be used to call in and out and both 
show when a line is in use. A call to the primary phone is bridged to a specific 
appearance, or button, on the secondary phone. The secondary phone retains all its 
functions, and a specific button is dedicated as the bridged-to appearance from the 
primary phone.
Bridged call appearances have to be assigned to phones with double-lamp buttons, 
or lights. The phone types do not need to match, but as much consistency as 
possible is recommended for all phones in a bridged group. When a call comes in 
on bridged phones, the buttons assigned to the bridged appearances flash. You can 
assign as many bridged appearances as there are line appearances on the primary 
phone, and you can assign ringing (alerting) to one or more of the phones.
Instructions
To create a bridged call appearance:
1. Note the extension of the primary phone.
A call to this phone lights the button and, if activated, rings at the 
bridged-to appearance on the secondary phone.
2. If you want to use a new phone for the bridged-to extension, duplicate a 
station.
For information refer to ‘‘
Using templates to add phones’’ on page 53.
3. Type 
change station and the bridged-to extension and press RETURN.
The Station
 screen appears.
 STATION
FEATURE OPTIONS
           LWC Reception? _______        Auto Select Any Idle Appearance? _
          LWC Activation? _                       Coverage Msg Retrieval? _
             CDR Privacy? _                                  Auto Answer? __
   Redirect Notification? _                             Data Restriction? _
 Per Button Ring Control? _                   Idle Appearance Preference? _
   Bridged Call Alerting? _
  Active Station Ringing: ______                Restrict Last Appearance? _
                                                             Data Module? _
                     XID? _     Fixed TEI? _    TEI: __
             MIM Support? _    Endpt Init? _   SPID: ____   MIM Mtce/Mgt? _
              AUDIX Name: ______
   Messaging Server Name: ______                 Audible Message Waiting? _
                                                       Disp Client Redir? _
                                             Select Last Used Appearance? _