Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
207 Setting up time of day routing 
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3. Type change cor 3 and press RETURN.
The Class of Restriction
 screen appears.
4. Type a name for this COR in the COR Description field.
In our example, type 
lobby.
5. Enter 
2 in the Partition Group Number field.
6. Press 
ENTER to save your changes.
Now assign COR 3 to the lobby phone at extension 1234:
1. Type
 change station 1234 and press RETURN.
The Station
 screen for 1234 appears.
2. In the COR field, enter 
3.
3. Press 
ENTER to save your changes.
Setting up time of day routing
Time of Day Routing lets you redirect calls to coverage paths according to the 
time of day and day of the week. You need to define the coverage paths you want 
to use before you define the time of day coverage plan. 
You can route calls based on the least expensive route according to the time of day 
and day of the week the call is made. You can also deny outgoing long-distance 
calls after business hours to help prevent toll fraud. Time of Day Routing applies 
to all AAR or ARS outgoing calls and trunks used for call forwarding to external 
numbers.
CLASS OF RESTRICTION
COR Number: 3
          COR Description: lobby___________________
FRL: 0 APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Partition Group Number: _ Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none Facility Access Trunk Test? n
     Restricted Call List? n Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
            Access to MCT? y  Fully Restricted Service? n
   Category For MFC ANI: 7  Hear VDN of Origin Annc.? n
         Send ANI for MFE? n_  Add/Remove Agent Skills? n
            MF ANI Prefix: ______       Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
208 Setting up time of day routing 
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Before you start
AAR or ARS must be administered on your switch before you use Time of Day 
Routing. 
nFor AAR, verify that either the Private Networking field or the Uniform 
Dialing Plan field is y on the System-Parameters Customer-Options screen.
nFor ARS, verify that the ARS field is y and the Time of Day Routing field 
is y on the System-Parameters Customer-Options screen.
Instructions
As an example, let’s allow our executives to make long distance calls during 
business hours. Let’s look at the Time of Day Routing Plan before we make any 
changes.
To display your Time of Day Routing Plan:
1. Type 
display time-of-day 1 and press RETURN.
The Time of Day Routing Plan
 1 appears.
Make a note of the routing plan that is currently in effect. In our example, 
this plan is for employees who can only make local calls.
You can see that in our example, two partition group numbers control time 
of day routing. PGN 1 begins one minute after midnight (00:01) every day 
of the week, and is used for after-business hours and all day Saturday and 
Sunday. PGN 2 is assigned to office hours Monday through Friday, not 
including noon (12:00) to 1:00 p.m. (13:00).
2. Press 
CANCEL to clear the screen.
 
                                                             Page 1 of 1 
                            TIME OF DAY ROUTING PLAN 1 
       Act   PGN Act  PGN   Act     PGN  Act      PGN  Act  PGN Act 
       Time   #  Time  #    Time     #     Time      #  Time  #  Time 
   Sun 00:01  1 __:__  _  __:__  _  __:__    _  __:__    _ __:__  _ 
   Mon 00:01  1 08:__00  2  12:__00  1  13:__00  2  17:__00  1 __:__  _ 
   Tue 00:01  1 08:__00  2  12:__00  1  13:__00  2  17:__00  1 __:__  _ 
   Wed 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Thu 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Fri 00:01  1 08:__00  2  12:__00  1   13:__00  2  17:__00  1 __:__  _ 
   Sat 00:01  1 __:__  _  __:__  _  __:__    _  __:__    _ __:__  _  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
209 Setting up time of day routing 
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Now let’s create a new time of day routing plan for long-distance calls for our 
executives. 
1. Type 
change time-of-day 2 and press RETURN.
The Time of Day Routing Plan 2 appears.
2. Type 
1 in each field as shown on Time of Day Routing Plan 1.
In our example, this is the PGN used for after hours and the lunch hour. 
3. Type 
3 in all other fields.
In our example, PGN 3 uses the route pattern for long-distance calls during 
business hours. We can save money by using the trunk lines provided by 
our new long-distance carrier.
4. Press 
ENTER to save your changes.
Now assign your new Time of Day Routing Plan 2 to the COR assigned to your 
executives. Refer to ‘‘
Class of Restriction’’ on page 533 to see where to assign 
this field. 
Example
For this example, assume the following:
nJim is the user at extension 1234.
nExtension 1234 is assigned a COR of 2.
nCOR 2 is assigned a Time of Day Plan Number of 1.
nThe Time of Day Routing Plan 1 is administered as shown in the example 
above.
When Jim comes into work on Monday morning at 8:30 and makes an ARS call 
(dials the ARS access code followed by the number of the person he is calling), 
the system checks the Time of Day Plan Number assigned to Jim’s COR. 
Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses 
Time of Day Routing Plan 1 to route the call.
According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 
11:59 a.m. route according to the route pattern set up on PGN 1. 
If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of 
Day Routing Plan 1 is used again. However, this time the call is routed according 
to PGN 2. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
210 Setting up shortcut dialing 
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Related topics
Refer to ‘‘
Route Pattern’’ on page 877 screens for more information.
Refer to ‘‘
Defining ARS Partitions’’ on page 204 to see how to set up 
partition groups. 
Setting up shortcut dialing
!CAUTION:
DEFINITY ECS offers a wide range of features, and shortcut dialing users 
may want to take advantage of this. In some cases, these features will 
operate as expected. However, some features are not supported for use with 
shortcut dialing, and 
an attempt to activate them with an AAR/ARS Shortcut 
number may
 fail. In some cases, a private dial plan that requires 6/7-digit 
dialing may make it impossible to activate a feature, because neither the 
4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact 
your Lucent representative for more information.
Use AAR/ARS shortcut dialing to modify your dial plan and expand the 
capabilities of automatic routing. For example, with shortcut dialing, users can 
make AAR and ARS calls without dialing the Feature Access Code (FAC). Also, 
you can add 6- and 7-digit extensions to a 5-digit dial plan. Shortcut dialing works 
with dial plans that use 2-digit through 20-digit dialing, depending on your digit 
analysis tables. 
NOTE:
If you use 6 or 7 digits shortcut dialing numbers in a 5-digit UDP, those 
calls lose DCS transparency.
Before you start
Verify that the AAR/ARS Shortcut Dialing, ARS, and Private Networking fields 
on the System Parameters Customer Options screen are all set to y. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
211 Setting up shortcut dialing 
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Instructions
You may want to let users dial an emergency number without having to dial the 
feature access code (FAC) to make an external call. For example, administrators 
in the U.S may want to allow 911 emergency calls to be made without first dialing 
the ARS access code of 9.
To allow direct-dialed 911 emergency calls, complete the following steps: 
1. Type 
change dial plan and press RETURN.
The Dial Plan Record appears.
2. Type 
ars in First Digit row 9, Length column 3.
This allows direct dialing of the emergency number, 911. ARS analysis 
begins when the number dialed starts with 9 and the switch collects 3 or 
more digits before an interdigit timeout. 
3. Press 
ENTER to save your changes.
 Page 1 of 1
                                 DIAL PLAN RECORD 
Local Node Number: 1
ETA Node Number: _
          Uniform Dialing Plan: 4-digit ETA Routing Pattern: _
UDP Extension Search Order: local-extensions-first
FIRST DIGIT TABLE
  First                               Length
  Digit   -1-         -2-         -3-         -4-         -5-         -6-
1: __________ __________ __________ extension_ __________ __________
2: __________ __________ __________ extension_ __________ __________
3: __________ __________ __________ extension_ __________ __________
4: __________ __________ __________ extension_ __________ __________
5: __________ __________ __________ extension_ __________ __________
6: __________ __________ __________ __________ __________ __________
7: __________ __________ __________ __________ __________ __________
8: __________ __________ __________ __________ __________ __________
9: fac_______ __________ ars_______ __________ __________ __________
0: attd______ __________ __________ __________ __________ __________
*: __________ __________ __________ __________
#: __________ __________ __________ __________   
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
212 Setting up shortcut dialing 
8
Add numbers to a DCS network
You can use shortcut dialing to add numbers to a DCS network. As an example, 
let’s use a DCS network with switches in Chicago, Denver, and Boston. The 
4-digit UDP allows internal DCS calls between Chicago and Denver. We want to 
add Boston to the network, but do not have enough 4-digit extensions available. 
We’ll add ARS shortcut dialing to the dial plan to allow 7-digit shortcut dialing 
from Chicago and Denver to Boston.
The following table shows the dialing instructions for the extended 4-digit UDP 
network, and will help you understand the steps on how to set up shortcut dialing 
on the Dial Plan Record. 
The dial plan is set up to allow 4-digit extensions that start with digits 2, 3, 4, 5, 
and 6. The 
fac entry in First Digit 8 corresponds to a standard AAR Feature 
Access Code, and the 
fac entry in First Digit * corresponds to a standard ARS 
Feature Access Code. Digit analysis routes 4-digit calls that start with 6 to 
Denver, and 4-digit calls that start with 4 to Chicago. 
The capacity of the dial plan in Boston allows calls from Boston to the rest of the 
network to be dialed using 4 digits. However, DCS is not available because of the 
dialing limitations on calls to Boston.
Calls from Calls to Dialing instructions DCS
Denver,
Chic ag oDenver 6-xxx yes
Chic ag o 4-xxx yes
Boston 332-xxxx, 949-xxxx no
p rivate network (AAR) 8 +  p rivate-network numb er no
public network (ARS) *9 + public network number n/a
Boston Denver 6-xxx no
Chicago 4-xxx no
Boston 2-xxx, 9-xxx yes
public network (ARS *9 + public network number n/a 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
213 Setting up shortcut dialing 
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Instructions
To add 7-digit shortcut dialing to a 5-digit uniform dial plan:
1. Type 
change dial plan and press RETURN.
The Dial Plan Record screen appears.
2. Type 
aar in First Digit row 3, Length column 5.
This allows numbers that begin with 3 and are 5 or more digits long to use 
aar shortcut dialing to access the DCS node in Boston. DCS transparency is 
lost on these calls.
3. Type 
ars in First Digit row 9, Length column 3.
This allows numbers that begin with 9 and are 3 or more digits long to use 
ars shortcut dialing to access the DCS node in Boston. DCS transparency is 
lost on these calls.
This also allows direct dialing of the emergency number, 911.
4. Press 
ENTER to save your changes.
Related topics
Refer to ‘‘
Understanding the dial plan’’ on page 31 for information on modifying 
a dial plan. 
Refer to ‘‘
Automatic routing — general’’ on page 1178 for more information on 
AAR and ARS.
 Page 1 of 1
                                 DIAL PLAN RECORD 
Local Node Number: 1
ETA Node Number: _
          Uniform Dialing Plan: 4-digit ETA Routing Pattern: _
UDP Extension Search Order: local-extensions-first
FIRST DIGIT TABLE
  First                               Length
  Digit   -1-         -2-         -3-         -4-         -5-         -6-
1: __________ __________ __________ __________ __________ __________
2: __________ __________ __________ extension_ __________ __________
3: __________ __________ __________ extension_
aar_______ __________
4: __________ __________ __________ extension_ __________ __________
5: __________ __________ __________ extension_ __________ __________
6: __________ __________ __________ extension_ __________ __________
7: __________ __________ __________ __________ __________ __________
8: fac_______ __________ __________ __________ __________ __________
9: __________ __________
ars________________ __________ __________
0: __________ __________ __________ __________ __________ __________
*: __________ fac_______ __________ __________
#: __________ __________ __________ __________   
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Routing outgoing calls 
214 Setting up shortcut dialing 
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							Managing multimedia calling 
215 Multimedia Applications Server Interface 
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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
9
Managing multimedia calling
Multimedia Applications Server 
Interface 
The Multimedia Applications Server Interface (MASI) defines a protocol and a 
set of operations that are used to extend DEFINITY ECS feature functionality to a 
Multimedia Communications Exchange (MMCX) system. MASI architecture fits 
the client/server model, where the DEFINITY ECS functions as a server for 
MMCX clients. Examples of features supported by MASI include Call Detail 
Recording (CDR), AUDIX/I
NTUITY voice mail integration, and AAR/ARS. 
MMCX can make use of both MASI features and MMCX autonomous features. 
Autonomous features are those that MMCX provides, even if MASI is not 
enabled. This document does not discuss them unless there is a consideration for 
MASI administration. 
Some autonomous MMCX features:
nBasic Call (Place/Drop)
nCall Coverage 
nConference
nTransfer 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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DEFINITY/MASI features:
nBasic Call (Place/Drop) — DEFINITY ECS tracks the status of all calls 
placed to or from a MASI terminal. 
nCall Detail Recording — DEFINITY ECS tracks calls to and from MASI 
terminals and can produce call records that indicate if a call uses MASI. 
nCall Coverage — DEFINITY ECS tracks MMCX calls that are sent to 
coverage. A DEFINITY coverage path can contain both MASI terminals 
and DEFINITY stations. 
nConference — DEFINITY ECS tracks conference calls that involve MASI 
terminals, if a DEFINITY station originates the conference. Conferences 
that involve MASI terminals and DEFINITY stations are voice-only. If the 
DEFINITY station originates the call, the caller can use the consultative 
form of conference or transfer. 
nWorld Class Routing (AAR or ARS) — Calls from MASI terminals can 
take advantage of DEFINITY ECS World Class Routing capabilities. 
nVoice messaging access to AUDIX/INTUITY — MMCX users can take 
advantage of AUDIX voice messaging, and receive message waiting 
indication. 
nMMCX trunking — By assigning DEFINITY trunk access codes to 
interfaces from the MMCX to other MMCXs or the PSTN, DEFINITY 
ECS can monitor traffic over those interfaces. 
Before you start
!CAUTION:
DEFINITY ECS offers a wide range of features, and MMCX users may want 
to take advantage of this. In some cases, these features will operate as 
expected. However, some features are not supported for use over the MASI 
link, and their behavior is unpredictable. You may cause harm to your 
system by attempting to use these features. The Interactions section contains 
a list of features, and lists those features that are absolutely not supported 
for use with MASI. If you administer features on the DO NOT ADMINISTER 
list, Lucent Technologies cannot be responsible for the result. 
For purposes of administration, there are feature buttons and groups of users that 
you must not administer with MASI terminal extensions. There are also features 
that you simply cannot administer for a MASI terminal, because the software does 
not allow it.