Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1477 Recorded Announcements 
20
Recorded Announcements
You can record announcements for people to hear when they call in to your office. 
For example, you can let callers know that their call cannot be completed as 
dialed, that their call is in queue, or that all the lines are busy.
You can record announcements on external devices, such as answering machines, 
or on special announcement circuit packs that are integrated with your switch. 
Your system can store multiple announcements on each circuit pack up to the 
system capacity. Refer to DEFINITY ECS System Description for capacity 
information.
Any announcement stored on a circuit pack can play through any port on the 
circuit pack. Any announcement (not administered for “barge-in”) can play 
simultaneously through multiple ports. All 16 ports can play the same 
announcement at the same time, and the system can connect multiple users to each 
of these announcements.
About barge-in
You can allow callers to begin listening to an announcement after the system has 
begun playing the message. This is called “barge-in.” Use barge-in with auxiliary 
trunk announcements, DS1 announcements, and integrated announcements. 
With barge-in, only one port plays the announcement at any one time. The system 
routes a call to the announcement, immediately connects the call to the port, and 
the caller hears the announcement as it is playing. You can set up barge-in 
announcements to repeat continually while callers are connected to the port. The 
caller listens until the system plays the entire announcement.
Interactions
nAutomatic Wakeup
Recorded Announcement allows Automatic Wakeup to use the built-in 
announcement circuit pack in place of an Audichron adjunct.
If you use an integrated, multiple-integrated, or external type of 
announcement for Automatic Wakeup, you can also administer the 
announcement to repeat and to allow “barge-in” as a queue type. The 
benefit of repeating announcements and “barge-in” queues is that you do 
not need a separate port for each wakeup announcement. When guests pick 
up an announcement at a particular time, they use only one port and the 
message repeats until the last guest hangs up and the message ends. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1478 Recorded Telephone Dictation Access 
20
Related topics
Refer to ‘‘
Managing announcements’’ on page 379 for information on how to 
administer announcements on your switch.
Refer to ‘‘
Managing vectors and VDNs’’ on page 170 for information on how to 
play an announcement for a call in a queue.
Refer to ‘‘
Announcement Type’’ on page 703 for information on setting up 
announcements for hotel guests.
Recorded Telephone Dictation 
Access
Recorded Telephone Dictation Access permits phone users, including Remote 
Access and incoming tie-trunk users, to access dictation equipment.
Users start by dialing an access code or extension. Start/stop is controlled by voice 
or dialing. Initial activation and playback are controlled by dial codes.
Recorded Telephone Dictation Access cannot be used with the following features:
nAutomatic Route Selection 
nConference
Related topics
Refer to ‘‘
Audible Message Waiting’’ on page 1162 for information about letting 
users know they have messages.
Refer to ‘‘
Recorded Announcements’’ on page 1477 for information about the 
messaging server interface.
Refer to ‘‘
Voice Message Retrieval’’ on page 1586 for information about 
retrieving messages.
Refer to ‘‘
Voice Messaging Systems’’ on page 1588 for more information about 
voice messaging systems.
Refer to ‘‘
Trunk Group’’ on page 980 for information about and field descriptions 
on the CPE Trunk Group screen. Complete all fields on this screen to administer 
the recorded telephone dictation access.
Refer to ‘‘
Station’’ on page 894 for information about and field descriptions on 
the 2500 Analog phones screen. Complete all fields on this screen to administer 
the recorded telephone dictation access. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1479 Remote Access 
20
Remote Access
Remote Access permits authorized callers to access the system via the public 
network from remote locations and then use its features and services. The Remote 
Access caller must use a touch-tone phone or equivalent equipment. Since the 
system does not have access to the calling (outside) number, Ringback Queuing 
and Automatic Callback cannot be used on a Remote Access call. Also, any 
feature requiring recall dial tone (for example, Hold and Transfer) cannot be 
accessed remotely.
Read the information in ‘‘
Security’’ on page 1480 before administering this 
feature.
!SECURITY ALERT:
Lucent Technologies has designed the Remote Access feature incorporated 
in this product that, when properly administered by the customer, enables the 
customer to minimize the ability of unauthorized persons to gain access to 
the network. It is the customer’s responsibility to take the appropriate steps 
to properly implement the features, evaluate and administer the various 
restriction levels, protect access codes, and distribute them only to 
individuals who have been advised of the sensitive nature of the access 
information. Each authorized user should be instructed on the proper use 
and handling of access codes.
In rare instances, unauthorized individuals make connections to the 
telecommunications network through use of remote-access features. In such 
an event, applicable tariffs require that the customer pay all network 
charges for traffic. Lucent Technologies cannot be responsible for such 
charges, and does not make any allowance or give any credit for charges 
that result from unauthorized access.
Detailed description
Remote Access provides you with access to the system and its features from the 
public network. This allows you to make business calls from home or use 
Recorded Telephone Dictation Access to dictate a letter. If authorized, you can 
also access system features from any on-site extension.
With Remote Access, you can dial into the system using Direct Inward Dialing 
(DID), Central Office (CO), Foreign Exchange (FX), or 800 Service trunks. When 
a call comes in on a trunk group dedicated to Remote Access, the system routes 
the call to the Remote Access extension you have assigned. If DID is provided 
and the Remote Access extension is within the range of numbers that can be 
accessed by DID, Remote Access is accessed through DID.  
						

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1480 Remote Access 
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Upon access to the feature, you hear system dial tone. If you have administered 
your system to require a barrier code or authorization code, the system requires 
you to enter it now. When you enter the required codes, the system generates dial 
tone. You can now place local or long-distance calls as allowed.
Barrier codes  provide your system security and define calling privileges through 
the administered class of restriction (COR). You can administer up to 10 barrier 
codes, each with a different COR and class of service (COS). Barrier codes can be 
from 4 to 7 digits, but all codes must be the same length. You can also require that 
users enter an authorization code  to use this feature. Both barrier codes and 
authorization codes are described under ‘‘
Security’’ on page 1480.
The destination of incoming non-DID trunk calls can be an attendant or an 
extension. The destination is specified on each individual trunk group. When the 
trunk group is dedicated to Remote Access, the Remote Access extension is 
specified. In this case, you do all dialing. If an attendant is needed on a call, you 
dial the public network telephone number assigned, the barrier code, and the 
attendant access code. You can administer your system to provide 
attendant-assisted calling during the day but Remote Access after normal business 
hours. You do this by setting the trunk group Incoming Destination field to the 
attendant (attd), and specifying the Remote Access extension  as the Night 
Service extension .
After a Digital Terminal Data Module’s (DTDM) baud rate is changed from 9600 
to 1200, the DTDM cannot be accessed by Remote Access until an internal call is 
made to the DTDM.
Security
The system provides the ability to check the status of the remote access feature 
and barrier codes. The 
status remote-access command displays information that 
can help in determining why and when use of Remote Access or a particular 
barrier code was denied. The display indicates if Remote Access is:
nNot administered
nEnabled
nDisabled
nDisabled following detection of a security violation
It also gives the date and time Remote Access was last modified. 
						

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June 2000
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For each barrier code, the command displays:
nDate the code was administered, reactivated, or modified
nExpiration date
nNumber of calls that can be placed with the code
nNumber of calls that have been placed using the code
nWhether the code is active or expired
nDate and reason a code expired
For a detailed description of the status remote-access command and display, refer 
to BCS Products Security Handbook.
Barrier Codes
Remote Access has inherent risks; it can lead to large-scale unauthorized 
long-distance use. To increase your system’s security, use a 7-digit barrier code 
with Remote Access Barrier Code Aging. You can administer the Remote Access 
Barrier Code Aging  feature to:
nLimit the length of time an access code remains valid
nLimit the number of times an access code can be used
nBoth of the above
You must administer expiration dates and access limits for each of the possible 10 
barrier codes. If your system has more than 10 Remote Access users, they must 
share codes. A barrier code automatically expires if an expiration date or number 
of accesses has exceeded the limits you set. If both a time interval and access 
limits are administered for a barrier code, the barrier code expires when one of the 
conditions is satisfied.
If barrier codes are administered, a special answer-back tone causes a calling 
modem to leave dial mode. A modem’s dialer is sometimes used to gain access 
(this tone also cancels echo suppressors in the network, preventing DTMF tones 
from breaking dial tone from a switch). Barrier codes can be used alone or with 
authorization codes.
To view the status of a Remote Access barrier code, use the status remote-access 
command.
NOTE:
Barrier codes are not tracked by Call Detail Recording (CDR). Barrier codes 
are incoming access codes, whereas, authorization codes are primarily 
outgoing access codes.
When you no longer need a barrier code, remove it from the system. Barrier codes 
should be safeguarded both by you and their users. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1482 Remote Access 
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Authorization Codes
You can also administer authorization codes to manage access to your system. 
You can then use CDR to track this code use. Use these guidelines to manage your 
system’s authorization codes. 
nAssigning codes — Create random codes; do not allow them to follow a 
predictable pattern. Use the maximum code length allowed and assign a 
unique code to each person responsible for protecting the code.
nChanging codes — Change codes often.
nDeleting codes — Delete codes when they are no longer needed.
nMonitoring codes — Use CDR reports to analyze code use.
Alternate Facility Restriction Levels
Consider changing facility restriction levels (FRL) with alternate facility 
restriction levels (AFRL) after normal business hours to restrict where calls can be 
made over your facilities. Take care not to restrict callers from summoning 
emergency services after hours. 
Class of Restriction
The COR of an authorization code supersedes that of a barrier code.
nTime of Day Routing — Controlled by the time-of-day entries in COR or 
by the partition.
nToll Restriction and Analysis — Controlled by COR.
nTrunk Access Code — Interacts with toll restriction. You can translate your 
switch so users can make toll calls via Alternate Route Selection (ARS) 
without using a trunk access code.
nTrunk Administration — Remote Access trunks can be restricted.
For additional steps to secure your system and to find out about obtaining security 
information on a regular basis, refer to the BCS Products Security Handbook.
Logoff Notification
Use Logoff Notification when Remote Access is enabled, but not actively used. 
Logoff Notification notifies you at logoff that Remote Access is enabled. It guards 
against inadvertently leaving Remote Access active and can also alert you to 
unauthorized feature activation. Logoff Notification is administered by login ID. 
						

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June 2000
Features and technical reference 
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Interactions
nAuthorization Codes
When a Remote Access caller dials the assigned Remote Access extension 
and connects to the system, the system may request the caller to dial an 
authorization code in addition to a barrier code. Dial Tone between the 
barrier code and authorization code is optional. Calling privileges 
associated with the COR assigned to the authorization code supersede 
those assigned to the barrier code.
nClass of Restriction
COR restrictions do not block access to the Remote Access feature.
nNight Service
The Remote Access extension can be specified as the Night Service 
extension on an incoming, non-DID, trunk group.
Related topics
Refer to ‘‘
Remote Access’’ on page 870 for information about and field 
descriptions on the Remote Access screen.
Refer to ‘‘
Setting up remote access’’ on page 310 for step-by-step instructions for 
configuring remote access.
Refer to ‘‘
Authorization Code — COR Mapping’’ on page 511 for information 
about and field descriptions on the Authorization Code screen.
Refer to ‘‘
Trunk Group’’ on page 980 for information about and field descriptions 
on the Trunk Group screen. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1484 Remote Access 
20
Reset Shift Call
Reset Shift Call allows users to redial a local or private network call by pressing a 
single digit. The switch plays reset shift dial tone on busy calls if:
nA station or attendant originates a call
nThe dialed endpoint is in the dial plan and is one of the following types:
nExtension (local or uniform dial plan (UDP))
nPrefixed extension (local or UDP)
nAAR
nThe destination is on the same switch as the originator, or is connected via 
an ISDN trunk to the originating switch
When the caller hears reset shift dial tone, they can press a single digit that 
replaces the last digit of the originally-dialed destination and the call transfers to 
the new destination. This feature is useful, for example, where extensions are 
assigned sequentially to functional organizations.
The originator and destination of the call both must be connected to DEFINITY 
ECS. In DCS or QSIG environments, both must be on the same DCS or QSIG 
networks, but do not need to be connected to the same DEFINITY ECS.
Interactions
nAutomatic Alternate Routing (AAR)
If a user dials the AAR feature access code followed by destination digits 
to place a call and the destination is busy, reset shift dial tones is heard. If 
the user then dials a new destination last digit, a new call is placed and the 
display updates as if the AAR feature access code, followed by the new 
destination, was dialed originally.
nBridged Call Appearance
If set A has a bridged appearance on set B, and both users A and B are 
off-hook on that bridged appearance, and set A calls set C, and set C is 
busy, both A and B hear reset shift dial tone. If set B then presses a single 
digit, the digit is ignored and both A and B continue to hear reset shift dial 
tone. Set A must dial the new destination last digit.
nDistributed Communications System
Reset shift call works in a DCS network over ISDN trunks. DCS+ and 
QSIG networks always support reset shift calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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nForwarding
If the called destination is forwarded to station A and station A is busy, the 
switch applies reset shift dial tone.
If a user dials to a forwarded set and then gets reset shift dial tone, and 
enters a digit, the number dialed by the reset shift call feature is 1 digit off 
from the original user-dialed number, not the forwarded-to number.
nHot Line Service
If a station set user with hot line service reaches a busy endpoint, the user 
hears busy tone and not reset shift dial tone.
nIntercom
nDial
If a user lifts the handset, presses the 
DIAL INTERCOM button, dials the 
1-digit or 2-digit intercom code assigned to another set, and reaches 
a busy set, the switch plays busy tone, not reset shift dial tone.
nAutomatic
If a user lifts the handset, presses the 
AUTOMATIC INTERCOM button, 
and reaches a busy set, the switch plays busy tone, not reset shift 
dial tone.
nLast Number Dialed
If a user hits a 
LAST NUMBER DIALED button while listening to reset shift dial 
tone, the button press is denied.
If a user uses last number dialed after having used reset shift call on the last 
call, the switch re-attempts the last special-dialed call.
nLine Lockout
An analog user listening to reset shift dial tone is not subject to the line 
intercept tone timer.
nLine Side DS1
A call originated from a line side DS1 station (ds1fd, ds1sa, ops, vrufd, 
vrusa) is considered a station originated call.
nMultimedia Call Handling
If a user at a multimedia complex presses the 
MM-CALL button or dials the 
multimedia-origination feature access code after receiving dial tone, and 
then reaches a busy set and uses the reset shift call feature, the resulting 
new call attempt will be a multimedia call attempt. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1486 Ringer Cutoff 
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nPriority Calling
If a user dials the priority calling feature access code or presses a priority 
call button, dials a busy station, and then uses the reset shift call feature, the 
switch makes a priority call to the substituted destination.
nQSIG
Reset shift call does work in a QSIG network if the QSIG network 
configuration allows the ISDN busy signaling to always propagate back to 
the originating switch, which may not be the case if the network includes 
non-Lucent trunks and/or switches.
nRemote Access
A call originated from a remote access extension does not receive reset 
shift dial tone.
Ringer Cutoff
Ringer Cutoff allows multiappearance telephone users to turn audible ringing 
signals on and off. This feature does not affect visual alerting. 
When this feature is enabled, only Priority ring (by default 3-burst), Redirect 
Notification, Intercom ring, and manual signaling ring at the telephone. Internal 
and external calls do not ring.
The following table summarizes which calls are affected by Ringer Cutoff.
NOTE:
If Call Coverage is set to Cover All and Ringer Cutoff and Redirect 
Notification are both active, then Redirect Notification is received. If 
Redirect Notification is not active, no audible alerting is received.
Redirect notification is
Call Type Inactive Active
telephone to telephone no ring ping
Attendant to telephone no ring ping
Internal tie to telephone no ring ping
APLT trunk to telephone no ring ping
Trunk to telephone no ring ping
Priority call to telephone yes yes
Intercom call to telephone yes yes
Manual signaling yes yes