Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1677  
Attendant
c all categories
,560Emerg enc y Ac cess to Attend ant,1333Pull Transfer d esc ription,1476
Attendant Bac kup Alerting,118Attendant Call Waiting,1154Attendant Calling of Inward Restricted Stations, 
see Class of Restric tion (Restric tion Overrid e 
field )
Attendant Console
302A and  302B
,104302C,105adding,108
c ommand s,1056feature b uttons,110PC  C o ns o le,107
providing backup,118removing,116sc reen,498
Attendant Console Data Mod ule, see Attendant 
Console screen
Attendant Control of Trunk Group  Ac cess
,1156
attend ant c risis alert,79Attendant Direct Extension Selec tion 
(DXS),1157
Attendant Direct Trunk Group Selection,111Attendant Intrusion,1158Attendant Overrid e of Diversion Features,1158
Attendant Priority Queue,560attend ant q ueue c alls,73attend ant q ueue time,73
Attendant Room Status,1357Attendant Serial Calling,1159attend ant timers,1160
aud ib le alerting,1322Audible Message Waiting,1162aud it trails,1175
Authorization Cod e — COR Mapp ing
c ommand s,1056sc reen,511
authorization c odes,1163, 1480AAR and  ARS c alls,1165creating,204
in alternate fac ility restric tion levels 
(AFRL),1151
sec urity violation b utton,73setting  up,344using  to overrid e c all restric tions,203
Auto Available Sp lit (AAS),  see DEFINITY ECS 
Guid e to ACD Call Centers
Auto Start and  Don’t Split,1159
autodial b utton,74auto-in mod e,74Automated  Attend ant
description
,177, 1168s e e a ls o D EFIN ITY EC S C a ll  Vec t or i n g / EA S 
Guid e
Automatic  Alternate Routing (AAR),185AAR analysis tab les,1181AAR trunking  fac ilities,1182
Automatic  Alternate Routing  (AAR), (continued )
authorization c od es
,1165digit analysis table commands,1051d ig it c onversion table c ommand s,1052
partitioning,1133p rivate networks,1180toll table c ommands,1055
Automatic  Call Distrib ution (ACD)
description,182enhancing an ACD system,182
Automatic  Callb ac k (ACB),74, 1170automatic  circuit assurance (ACA)
aud it trail rec ord s,1175
b utton,72description,1174drop,1174
messag e information,1174referral calls,1174Automatic  Hold,48
automatic  interc om,74, 401automatic  messag e waiting,73automatic  numb er id entific ation (ANI),73, 1176, 
1450Automatic  Route Selec tion (ARS)
allow loc al information c alls,195
ARS analysis tab les, d ig it analysis default 
translations,1181ARS trunking  facilities,1182
assigning  FAC,187authorization c od es,1165defining partitions,204
digit analysis table commands,1051d ig it c onversion table c ommand s,1052d isp laying  analysis information,187
inter-exc hang e c arrier c alls (IXC),192modifying  c all routing,200op erator assisted  c alls,191
overrid ing  c all restric tions,203partitioning,1133p rivate networks,1180
restric ted  area c odes,193restric ting c alls,202time of d ay routing  plan c ommands,1073
und erstanding,188Automatic  Routing
AAR
,1180AAR and  ARS dig it analysis d efault 
translations,1181
AAR and  ARS overlap send ing,1183ARS,1180ARS d ig it analysis d efault translations,1181
description,1178Facility Restriction Levels (FRL),1349feature ac cess cod e (FAC),185
Generalized Route Selec tion (GRS),1351Look Ahead Routing (LAR),1423Time of Day (TOD) Routing,207, 1565
Traveling Class Marks (TCM),1349trunking  fac ilities,1182 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1678  
Automatic  Selec tion of DID Numb ers to Guest 
Roo ms
,1358Automatic  Wakeup,74, 1359p rinter alarm button,87
aux work b utton,74AUX work reason c od es, see DEFINITY ECS 
Guid e to ACD Call Centers
B
backing up
announc ements,383
system,14system, DEFINITY One,17barge in
whisper paging
,1595barge-in,1477rec ord ed announc ements,387
barrier codes,269, 14807-digit barrier codes,1184description,1184
b asic  multimed ia c omp lex,245BCMS/VuStats Log in ID
sc reen,  see DEFINITY ECS Guide to ACD 
Call Centers
bearer capability class (BCC),1352Best Servic e Routing  Ap plication Plan
sc reen, 
 see DEFINITY ECS Guide to ACD 
Call Centers
b locking  prevention,445, 1612
books
how to ord er more c op ies,xxiiionline,xxii
bridged appearance button
analog p hone,71digital phone,75
Bridged Call Appearance
creating,96description,96, 1185
extension ad ministrab le b uttons and  
lights,1185
multiap p earanc e p hones,1185Bulletin Board,12c ommand s,1056
sc reen,513busy indicator,76, 1199b usy verific ation
p hone verification
,1200using,340verification,1202
UCD g roup s,1202
b usy verify button,90
button assignments, phone displays,1511b utton view,75BX.25 p rotoc ols,1408
C
Cabinet
sc reen,
 see DEFINITY ECS Installation and 
Te st
call ap pearanc e b utton,76
Call by Call (CBC) Service Selec tion
c all d etail rec ord ing,1310description,1305
incoming c all handling  treatment,1310information elements (IE),1308ISDN–PRI messages and information 
elements
,1308usag e alloc ation p lans (UAP),1309Call Center Op tional Features screen, see  Sy s-
tem Parameters Customer-Op tions sc reen
Call Center System Parameters sc reen,
 see Fea -
ture-Related  System Parameters sc reen
Call Charg e Information
ad ministering  AOC
,461ad ministering  PPM,462
ad vic e of c harg e (AOC) d esc ription,1205Call Detail Rec ord ing  (CDR) rep orts,1206charge displays,1206
c ollecting  information ab out calls,453description,1205Pe r io d i c  Pul se  Me t er i n g  ( PPM),460, 1205
viewing,463, 1206call classification answer detection,1152Call Coverag e
adding to a coverage path
,135ad ministering  system-wid e 
characteristics,130
ad vanced,133assigning coverage paths,132basic,129
c all c lassification,1212c all forward ing,140c ond itions that overrid e,1217
Consult,1218c overag e answer g roup s,138, 1218
Coverage Callback,1218Coverag e Incoming Call Identification 
(ICI),1219
c overag e paths,1212c overag e sub sequent redirection 
intervals,1211
c overing  user op tions,1218d efining  coverag e for c alls redirected  to 
external,134
d efining  time-of-day c overag e,137description,1211directed call pickup,1217
Extend ed  User Administration of Red irec ted  
Calls,1223features that overrid e,1215
for a hunt g roup,1380 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1679  
Call Coverag e, (c ontinued )
guidelines
,1223hardware req uirement,1211red irec ting c alls to an off-net loc ation,133
remote off net c all coverage,1220setting up a time-of-day coverage plan,137subseq uent red irec tion interval,1213
switc h communic ation interfac e (SCI) 
links,1222time of d ay coverage tab le,1219
typic al coverag e arrang ements,1223VDN in a Coverag e Path (VICP),1222Call Coverag e / Call Forwarding System Param-
eters
c ommand s
,1071sc reen,923
Call Detail Rec ording (CDR),1310account code dialing description,1231alarm b utton,77
c all charge information rep orts,1206c all d isconnect d ata,1272c all sp litting  examp les,1235
c all sp litting  for inc oming  and  outg oing  
trunks,1235CDR Privacy,1237
c ollecting  information ab out calls,453c ond ition c od e overrid e matrix,1269c ond ition c od es,1266
c ustomized formats,1240d ata format—59 c harac ter,1243d ata format—enhanc ed  exp anded,1254
d ata format—enhanc ed  LSU,1251d ata format—enhanc ed  p rinter,1246d a t a f o r ma t— e n ha nc e d  TELESEER d a ta  
format
,1242d ata format—enhanc ed  unformatted,1258d ata format—exp and ed,1252
d ata format—Int p rocess,1259d ata format—Int-direc t,1260d ata format—Int-ISDN,1262
d ata format—ISDN LSU,1250d ata format—ISDN p rinter,1245d ata format—ISDN TELESEER,1241
d ata format—LSU,1249d ata format—LSU-exp and,1248
d ata format—p rinter,1244d a t a f o r ma t— TELESEER,1240d ata format—unformatted,1256
d ate record  formats,1238description,1231encod ing  for TSC flag s,1276
estab lishing,454example,1292forced  entry of ac count cod es (FEAC),459, 
1232incoming trunk call sp litting,1233incoming trunk examples,1233
intraswitc h CDR,456, 1236logs for IP trunks,1400output,1237
Call Detail Rec ording  (CDR), (c ontinued )
PCOL trunks
,360rec ord  field d esc rip tions,1264security,1232
Sy st e m Par a me t er s,522, 1057call display button,76call forward  b utton,76, 77
Call Forwarding
call forwarding—all calls description,1288, 1289, 1383
c all forward ing  busy/don’t answer 
description,1288, 1289c all forward ing  off net desc ription,1288, 
1289c all forward ing  overrid e,1289, 1290description,1289
setting up,140, 143call id entification disp lays,1513c all app earance id entific ation,1513
c all p urp ose id entifiers,1514c alled p arty id entific ation,1514c alling  p arty id entific ation,1513
Call Park,76, 1297Call Pic kup
alerting,1300
b utton,76call distribution algorithms,1300call pickup alerting,1300
c all p ic kup  groups,1299description,158directed call pickup,160, 1299, 1300
extended  pic kup  g roup s,160, 162groups,1299pickup groups,159
call progress
tones,1221, 1614call restrictions, overrid ing,203
call routing, mod ifying,200call splitting, see Call Detail Rec ord ing  (CDR)
call timer b utton,76
Call Vec tor
commands,1056sc reen,515
Call Waiting  Termination,1304call waiting tones,1614
call work button,91callb ack, automatic,74caller information
b utton
,76displaying,121forwarding (CINFO) routing  ISDN,1415
calling p arty numb er,78Calling  Party Numb er Restric tion,1312Calling  Party Numb er/Billing  Numb er (CPN/BN) 
description
,1311calling p rivileg e
controls,1151
manag ing,186call-originating  fac ilities for FRL and  TCM,1349 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1680  
calls
d ata setup
,406ob serving,402op erator assisted,191
override restric tions,203restricting,34call-terminating  fac ilities for FRL and TCM,1350
CallVisor Ad junct-Switc h Ap p lic ations Interface 
(ASAI)
description
,448
setting  up,450CAMA trunks
CAMA Numbering  Format,520, 1057
description,1577CAS backup button,77CBC Trunk Group  Usag e Allocation Plan Assig n-
ment Sc hed ule sc reen,
 see ISDN Trunk Group 
sc reen
CBC Trunk Group  Usag e Alloc ation sc reen,
 see 
ISDN Trunk Group  sc reen
CDR, see Call Detail Record ingCentreVu IP Ag ent,1130
CentreVu IP ag ent,64channel allocation for wid eb and  switc hing,436charac ters used  in d ata call setup,407
charge d isplays for call c harg e 
information,1206check in button,77
check in/check out status,1358check out button,77chime codes,394
chime pag ing
setting  up,392chime pag ing  over loud sp eakers
fixing p roblems
,395Circ uit Pac k
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
circ uit pac k config uration,29circ ular hunt g roup,1379
Class of Restric tion (COR),34changing,186Changing COR by FAC,35
c ommand s,1057description,1313
fully restricted  service restric tions,1315inward  restric tions,1314manual terminating line restric tions,1314
origination restric tions,1314outward  restric tions,1314public restrictions,1314
sc reen,533security measures,1590terminal and  trunk restric tions,1315
termination restric tions,1315toll and  TAC toll restric tions,1315
Class of Service (COS),36
commands,1057sc reen,545sec urity measures,1590
CO trunks
adding,352description,1578
Code Calling  IDs
commands,1058sc reen,549
collec ting  information ab out c alls,453combined  conversion mod ems,1443Command Permission Categ ories
commands
,1058DS1 trunks,367sc reen,550
Command Permission Categ ories—Restricted  
Ob jec t List sc reen, see Command Permission 
Categ ories sc reen
c ommand  p ermissions, setting
,6common-c hannel signaling  (CCS),1330cond ition cod es
for CDR
,1266overrid e matrix for CDR,1269conferenc e,1319
Console Parameters
commands,1058sc reen,553
setting,117Console Parameters — Default Attend ant Group , 
see Console Parameters sc reen
console p ermissions
,546consult b utton,78consult, Call Coverag e,1218
control malic ious call trac e button,85conventions used  in this b ook,xxCONVERSANT p hones, see DEFINITY ECS 
Guid e to ACD Call Centers
cop ying announc ements,384COR, see Class of Restric tion (COR)
Country Op tions System Parameters
sc reen
,930country p rotoc ol options,1307
coverage
callback,78
messag e retrieval,78op tions, assig ning,303user options,1218
Coverag e Answer Group,1218adding,138commands,1058
d etermining  extensions having c all forward-
ing  ac tivated,140sc reen,563
Coverag e Callb ack, Call Coverag e,1218Coverag e Inc oming  Call Id entific ation (ICI)
Call Coverage,1219 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1681  
Coverag e of Calls Redirec ted Off Net 
(CCRON)
,1289telec ommuting,297Coverag e Path,1212
assigning  to users,132c ommand s,1059creating,130
sc reen,565CPE trunk, description,1578crisis alert,1322
button,79Crisis Alert System Parameters
c ommand s,1071
sc reen,569Customer Op tions
c ommand s,1072
sc reen,940customizing p hones,56
D
DAC, see Dial Acc ess Cod es
d ata c all setup , ad ministering,406d ata c onnection typ es,405
d ata extension b utton,79d ata hotline,415Data Line Data Mod ule,420
Data Mod ule
7400A,4217400A/7400B,421
7400D,4217500,420, 4228400B,421
announc ement,420asynchronous,422c ommand s,1059
d ata line,420description,421digital data endpoints,1443
Ethernet,420ISDN-BRI,411
PPPI,420p rocessor,420p rocessor/trunk,420
sc reen,572system p ort,420types,420
world class BRI,420X. 2 5,420d ata origination acc ess c od es,1444
data privacy, administering,416d ata restric tion, administering,417data terminal (keyboard) dialing
alphanumeric
,414default dialing,413ISDN-BRI data mod ules,411
d ata-only off-p remises extensions,419
DATAPHONE II switched network 
mod ems
,1444Date and  Time
b utton,79
commands,1059displaying,11sc reen,602
setting,10d aylig ht saving s
d isp laying  rules,9
estab lishing  rules,7Daylig ht Saving s Rules
commands,1060
sc reen,605DCP data mod ules,410data-terminal dialing,410
telep hone d ialing,410DCSsee also DEFINITY ECS Ad ministration for 
Network Connectivity
trunk turnaround s,1569d ealing  with sec urity violations,348
d efault dialing,413delayed ring button,71d elayed ring ing,1488
d elete messag e button,79demand print button,87d enied  calls, rerouting,39
d etermining extensions having  call forward ing  
ac tivated,140d iag nosing a vector prob lem,178
d ial ac cess cod es (DAC),32dial intercom,79, 399Dial Plan Record
sc reen
,607dial plans,31, 1060, 1325ad d ing  feature ac cess cod es,33
d ialed  numb er id entific ation servic e (DNIS), see 
DEFINITY ECS Guid e to ACD Call Centers
dialing
alp hanumeric
,414default,413off-premise, toll fraud  p otential,1396
d ic tation equipment,1478DID trunks
adding
,355description,1578DID view b utton,79
Digit Absorp tion
commands,1060sc reen,611
d ig ital communications p rotocol (DCP)
d ata mod ule formats,1443PC Interfac e config urations,1466
digital data endpoints,1443digital tie trunk, description,1580digital trunks
enhanced  DS1 administration
,367 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1682  
digits
ab sorb ing
,374inserting,373DIOD trunks
adding
,357description,1578security alert,357
d irect d ep artment c alling (DDC)
b usy verification,1202test c alls,1200
d irect inward  dialing  (DID), DID-LDN nig ht 
extensions,1459Direc ted  Call Pickup,80, 159, 1217, 1299, 1300
directory button,80, 127disabling
Access Security Gateway (ASG),335
login IDs,348remote ac cess,312, 348d isassociating
home stations
,309display charge button,80displaying
ANI c alling  p arty information
,122Automatic  Route Selection (ARS) analysis 
information,187
Bulletin Board  messag es,13c aller information,121d aylig ht saving s time rules,9
ICLID information,123logins,332system d ate and  time,11
displays
ISDN c alls,1414p hones,1075
d istinctive ring ing,1327Distrib uted  Communic ations System, see DCS
DND b utton,80
Do Not Disturb  (DND),1365do not disturb button,80d rop  button,80
d rop p ing  ad ministered c onnec tions,425, 1146DS1 alarm b utton,87DS1 Circuit Pack
c ommand s
,1060sc reen,613
DS1 Trunk Servic e
alternate voic e data (AVD) sig naling,1330Command Permission Categories,367
c ommon channel sig naling  (CCS),1330DS1 field  imp lementation g uid elines,367DS1 op erational and  sig naling  
p arameters
,1329enhanced  DS1 ad ministration,367public network signaling 
ad ministration
,1331recommended E1/T1 settings,366setting  up,364
signaling modes,1330d up lic ate command  (phone),53
Duplication-Related  System Parameters, see 
DEFINITY ECS Maintenanc e
E
E1
recommended settings for digital trunks
,366Emergency Ac c ess to Attend ant,1333emerg enc y c alls,43, 46, 1158
end p oint software app lic ations,249, 1602Eng lish, Leave Word  Calling  (LWC),1418enhanc ed  AD lists,1140
Enhanc ed  Call Transfer (ECT),318, 1591enhanc ed  d isp lays,1511enhanc ed  Misop eration Hand ling,1441
enhanc ed  multimed ia c omplex,245enhanc ed  p hone d isp lays,1515enhanc ing  an ACD system,182
Ethernet data mod ule,420Exp ert Ag ent Selec tion (EAS) in an ACD 
system,182
Ext e nd e d  Pi c k up  Gr o up,160, 631, 1061Extend ed  Trunk Ac c ess Call Sc reening
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Extend ed  User Ad ministration of Red irec ted  
Calls,1223, 1337
extend er p assword s, assig ning,307Extension Ad ministered  to have an MCT-Control 
Button
commands
,1061sc reen,632Extension Numb er Portab ility Plan
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
extension rang es, ad d ing,33
extensions (ext),32, 51ad d ing  announc ement,381d ata-only, off-premises,419
External Devic e Alarm
sc reen, see DEFINITY ECS Maintenanc e
F
FA C , see Feature Ac c ess Cod e
Fac ility and  Nonfac ility Associated  Sig naling  
(FAS and  NFAS)
,1342Fac ility Restric tion Level (FRL),186c all-orig inating  fac ilities,1349
c all-terminating  fac ilities,1350description,1349ISDN,1415
sec urity measures,1590fac ility test c all alarm b utton,89failures, p ower,1336 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1683  
fax, ad ding  a,63
Feature Acc ess Cod e (FAC),32, 33assigning  to Automatic Route Selec tion 
(ARS),187
c hang ing  on d ial p lans,34c ommand s,1061sc reen,633
feature buttons
adding,53, 69attend ant console,110
changing,53Feature-Related  System Parameters
c ommand s,1062
sc reen,646Fib er Link Ad ministration
sc reen, see DEFINITY ECS Installation and 
Te st
fixing  prob lems
abbreviated dialing buttons,94
announc ements,385c hime p aging over loudsp eakers,395Terminal Self Ad ministration (TSA),102
voic e p aging over loudsp eakers,391flash b utton,81forc ing  users to enter ac count c od es,459
foreig n language d isplays,1511France
Ad ministrab le Lang uag e Displays,1149
Leave Word  Calling  (LWC),1418p hone disp lays,1511FX trunks
adding
,352description,1579
G
Generalized  Route Selection (GRS),1351g lare p revention and  resolution,445, 1610g o to c over b utton,82
g roup  c ommunic ation,389group do not disturb button,82
g roup  numb er lists,1140group page button,82Group Paging,396, 1062, 1354
Group  Pag ing  Using  Sp eakerp hone,695
H
H.320 c alls,244
H0 c hannels,443, 1609H11 c hannels,442, 1607H12 c hannels,443, 1608
hand s-free answering,1389Hayes c ommand  set,421headset b utton,82
help
numb ers to c all
,xxiiiHistory rep ort, system sec urity,318Hold  Time p arameters,1444
Hold , automatic,48home equipment, installing,308Hop Channel Assig nments
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
Hosp itality
Attend ant Room Status
,1357Automatic  Selec tion of DID Numbers to 
Guest Rooms,1358
Automatic  Wakeup,1359commands,1062Do Not Disturb  (DND),1365
names registration,1367Prop erty Management System (PMS) 
Interface,1370
sc reen,696Station Hunt Before Coverag e,1506Suite Chec k-in,1377
hoteling,1470hotline, d ata,415hunt group buttons
nig ht servic e
,82q ueue calls,88q ueue time,88
Hunt Group s,1378ad d ing  announc ements,168announc ements,1380
call coverage,1380changing,166circular,1379
commands,1063d elay announc ement intervals,1381description,164
example,1381hunt g roup  b usy op tions,1382hunt g roup  queues,1380
hunting method s,1379q ueue warning  levels,1380sc reen,708
Send All Calls,1383setting up,164
setting up a q ueue,167setting up night service,156
I
IAA, see Internal Automatic  Answer (IAA)
ICI b utton,82ICLID, see Inc oming  Call Line Id entific ation 
(ICLID)
ICLID,
 see Inc oming  Call Line Id entific ation on 
Analog  Trunks 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1684  
Inbound Call Management (ICM), see DEFINITY 
ECS Guide to ACD Call Centers
Inc oming  Call Hand ling Treatment screen, see ISDN Trunk Group  sc reen
inc oming  call ID button
,82Inc oming  Call Line Id entification (ICLID) on Ana-
log  Trunks
description
,1386d isp laying  ICLID information,123inc oming  call-hand ling treatment,1310
Ind ividual Attend ant Acc ess,1350information
elements (IE),1308
transfer c ap ab ilities (ITC),1352inserting  vec tor or VDN step s,177insp ec t b utton,83
installing  home eq uip ment,308integ rated
announc ement b oard , see Announc e-
ments/Aud io Sources screen
c onversion mod ems
,1443integrated directory button,80
Integrated  Services Dig ital Network, see ISDN 
servic e
Intercom
automatic
,401interc om,74, 399, 401c ommand s,1063
sc reen,732Inter-Exchang e Carrier (IXC) cod es
c ommand s,1063
example,192sc reen,733Interfac e Links
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
Internal Automatic  Answer (IAA)
button
,83description,1389Internet Protoc ol (IP) trunks, see IP trunks
Inter-PBX Attend ant Servic e (IAS),
 see DEFINITY 
ECS Guide to ACD Call Centers
Intra-Switch CDR
c ommand s
,1064sc reen,735
inward wid e area telecommunications servic e 
(INWATS),1307IP Softp hones,64, 1129
IP trunks
alerts,1399Call Detail Rec ord ing  (CDR) log s,1400
Config uration Manag er,736, 1393description,1579making  p hone c alls with comp uters,1403
network issues,1399q uality of servic e logs,1401red uc ing  long -distanc e costs with off-pre-
mises d ialing
,1394rerouting  c alls when IP transmission quality is 
poor,1396
IP trunks, (continued )
restric ting ac cess
,1394security alerts,1396ISDN Group  Memb er Assignments sc reen, see 
ISDN Trunk Group  sc reen
ISDN servic e
access codes
,1423
c all id entific ation d isp lays,1408, 1413c aller information forward ing  (CINFO) 
routing,1415
CPN/BN-to-host c all id entific ation,1408description,1404displays,1414
Facility Restriction Levels (FRL),1415id entific ation numbers,1413ISDN g ateway,1408
ISDN Numb er — Private,784, 1064ISDN Numb er — Pub lic /Unknown,787, 1064ISDN-BRI,1064, 1466
ISDN-BRI data mod ules,411ISDN-PRI,1404, 1412ISDN-PRI overlap  send ing,1183
ISDN-PRI terminal ad ap ters,438Malicious Call Trace (MCT),1416multiple subscrib er numb er (MSN) – 
limited
,1416overlap  send ing,1416p rivate networks,1406
public networks,1406see also Trunks and  trunk g roup s
transmission rate and  p rotoc ols,1406
Traveling Class Marks (TCM),1415typ es of information,1413I SD N  TELESEER d a ta  f or m at,1241
ISDN Trunk Group
description,1579sc reen,750
ISDN TSC Gateway Channel Assig nments
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
ISDN-BRI Trunk Circuit Pack
sc reen,790Italy
Ad ministrab le Lang uag e Displays
,1149Leave Word Calling  (LWC),1418
p hone disp lays,1511trunk flash,1574ITU,1449
IXC, see Inter-Exchang e Carrier (IXC) cod es
L
language displays,1517
Lang uag e Translations
commands,1065sc reen,799
last numb er d ialed  b utton,83 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1685  
Leave Word  Calling (LWC),1418
leave word  calling b uttons
cancel,83lock,83
messag e retrieval,86store,83Line Loc kout,1420
link alarm b utton,83list multimed ia end p oints c ommand,296list multimed ia H.320-stations command,296
list of op tions,176Listed  Directory Numb ers (LDN)
ad ministering,376
c ommand s,1065description,1421routing  incoming FX and CO trunk calls to 
attend ant groups
,1422routing  of inc oming  DID trunk calls to atten-
dant groups,1422
sc reen,813loc al b utton,80Loc ations
c ommand s
,1066sc reen,814loc k func tions,1586
logging
in for remote ad ministration,2in with Ac c ess Security Gateway (ASG),3
into the system,1off the system,5log ins
adding
,328ad d ing  login names,330changing,330
c hang ing  p ermissions,337displaying,332log in ad ministration c ommand s,1066
name parameters,327removing,332sc reen,816
Security Violation Notific ation (SVN),83Security Violations Notification (SVN),348system security,319
Look Ahead  Routing  (LAR),1423loss of ASG Key,336
Loss p lan
ad ministering,1425Loud sp eaker Pag ing
auxiliary p ag ing  systems
,1428c ommand s,1066description,1426
Meet-Me,1427multiap p earanc e p hones,1427placing chime pages,1427
placing voice pages,1426restrictions,1428sc reen,822
sing le-line p hones,1427
Luc ent Tec hnolog ies
National Customer Care Center sup p ort 
line
,317Technic al Service Center,317
Toll Fraud Intervention Hotline,317
M
Magic-on-Hold system,1548
maid  status,1358Maintenance-Related  System Parameters, see 
DEFINITY ECS Maintenanc e
major alarm b utton,83making c alls
with c omp uters,1403
Malic ious Call Trac e (MCT),1061description,1431ISDN servic e,1416
MCT Voic e Rec ord er,1431sc reen,632Malic ious Call Trac e (MCT) feature
MCT-Activate feature b uttons
,1431manual in b utton,84manual messag e waiting  b utton,84
manual overrid e,77, 84manual sig naling , see p hones, feature button 
description
MAPD,
 see Multip le Ap p lic ation Platform for 
DEFINITY (MAPD)
mass storag e system (MSS)
,16
mc t button
ac tivate,84control,85
Meet-Me,1427MEGACOM,1307messag e retrieval,86, 1515
messag e waiting,73, 86Messag e Waiting  Indic ation Sub sc rib er Numb er 
Pr ef i xe s
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
messag es,175Messag ing  Server (MS) Interfac e,1436MF Esp ana (MFE),1449
MF Sig naling,1448d ual-tone multifreq uenc y (DTMF),1448minor/major alarms b utton,85
Misop eration Hand ling,1440Mixed  Station Numb ering,1499Mod e Cod e Related  System Parameters
commands
,1066sc reen,825Mod em Pooling,429
ad ministering,430c omb ined  c onversion mod ems,1443description,1443
integ rated  conversion mod ems,1443 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1686  
Modem Pooling, (continued)
mod em p ool group c ommands
,1067sc reen,829mod em, ad ding a,63
mod ifying
c all routing,200modules, DCP data,410
monitoring  the ASG history log,336move phones, using  tti,58MSS, see mass storag e system (MSS)
multiapp earance preselec tion and  
p reference
,1446multifrequency Espana, see Sp ai n
Multifreq uenc y-Sig naling -Related  System 
Parameters
c ommand s
,1067
sc reen,835Multimed ia Ap p lic ations Server Interfac e (MASI) 
feature
AAR and  ARS
,237ad ministration terminal req uirements,217autonomous MMCX features,215
b asic  features not sup ported,240Call Center features not sup p orted,239Call Detail Rec ord ing  (CDR),237
c all red irec tion,238c ommand  p ermissions,236Conferenc ing,238
c onfig urations,219DEFINITY/MASI features,216detailed feature description,237
error c ond itions,243features not sup ported,239forms,224
p lanning  for MASI,218status trac king , terminals and  trunk,238terms,217
Tr a ns f er,238trunk g roups,239voic e messag ing  ac cess,238
multimed ia b uttons
basic,85call,86
c all forward,86d ata c onference,86
multi-numb er,86PC  a ud i o,86Multimed ia Call Hand ling (MMCH) feature
1-number ac c ess
,263, 277authorization,269c all assoc iation (routing),275, 291
c all red irec tion,269c onferenc ing,270endp oint software pac kag es,249
list command s,296monitor c ommand s,294multimedia c omp lexes,245
status c ommand s,295Multip le Ap p lic ation Platform for DEFINITY 
(MAPD),  see Acc ess Sec urity Gateway (ASG)Multip le Call Hand ling  (MCH),
 see DEFINITY 
ECS Ad ministration for Network Connec tivity
multip le loc ations,195Multip le Music -on-Hold,1553
multip le sub sc rib er numb er (MSN) – limited
ISDN servic e,1416Music Sources,1554
commands,1067sc reen,857music -on-hold,40
N
N x DS0 c hannels,444, 1609names reg istration,1367
narrowband  c alls,1612National Customer Care Center supp ort 
line,317
netc on
c hannels, see DEFINITY ECS Ad ministration 
for Network Connectivity
network answer sup ervision,1153, 1569Network Facilities
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
network sp ecific  fac ilities (NSF),1308next b utton,86
Night Servic e
ac tivate button,86d isc onnect timers,1457
hunt g roup  button,82hunt group night service,1456nig ht console servic e,1456
nig ht station servic e,1456setting  up  for hunt g roup s,156setting up trunk answer from any station 
(TAAS)
,151setting up trunk group nig ht service,155trunk answer from any station (TAAS),1457
trunk group button,89trunk g roup  night service,1457
Node Numb er Routing
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
nonsup eruser,7normal button,80, 87
O
ob serving  button,89ob serving  c alls,402Oc tel messag ing  systems,672
off-premise dialing, toll fraud potential,1396off-p remises extensions, d ata-only,419Off-Premises Station,1465