Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
527 CDR System Parameters 
17
Disconnect Information in Place of FRL
See ‘‘
Call detail record field descriptions’’ on page 1264 for more information.
Outg Attd Call Record
Only appears if Outg Trk Call Splitting is 
y.
Interworking Feat-flag
See ‘‘
Call detail record field descriptions’’ on page 1264 for more information.  
Force Entry of Acct Code for Calls Marked on 
Toll Analysis Screen
Specifies whether an account code will be required when making a toll call. This 
will not necessarily be all chargeable calls and it may even include some 
non-chargeable calls. See‘‘
Forcing users to enter account codes’’ on page 459 for 
more information.  
Valid entries Usage
y
Enter y to replace the Facility Restriction Level (FRL) field 
with information about why a call disconnects. You can use 
this information to isolate problems between the G3r and the 
telephone network. 
n Enter n to record the call’s FRL.
Valid entries Usage
y/n
Enter y to enable separate recording of attendant portions of 
outgoing calls that are transferred or conferenced.
Valid entries Usage
y
Enter y if you want the feature flag to indicate interworked 
outgoing ISDN calls. An interworked call is one that passed 
through more than one ISDN node.
nEnter n if you want the feature flag to indicate no answer 
supervision for interworked calls.
Valid entries Usage
y
 Enter y to deny all toll calls unless the user dials an account 
code. Forced Entry of Account Codes must be enabled on the 
Customer Options screen. 
n Enter y to allow calls without an account code. This does not 
override other calling restrictions.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
528 CDR System Parameters 
17
Calls to Hunt Group — Record
Record Called Vector Directory Number Instead 
of Group or Member
If this option is enabled, the called VDN overrides the group or member 
information that normally appears in the Dialed Number Field of the CDR record. 
If a call is directed through more than one VDN, the first VDN used for the call is 
stored. This applies only to calls routed to a hunt group by a vector, not to calls 
routed directly to an extension by a vector. 
You cannot use both the Called VDN and the Agent Login ID Instead of Group or 
Member. Only one of these fields can be 
y.
Record Called Agent Login ID Instead of Group 
or Member
Only displays if Expert Agent Selection (EAS) is enabled on the 
System-Parameters Customer-Options screen. You cannot use both the Called 
VDN and the Agent Login ID Instead of Group or Member. Only one of these 
fields can be 
y. 
Inc Trk Call Splitting
Valid entries Usage
member-ext
 Enter member-ext to record the extension of the phone or data 
terminal where the call terminated.
group-extEnter group-ext to record the extension that was dialed. 
Valid entries Usage
y/n
Enter y to include the Vector Directory Number (VDN) in the 
Dialed Number Field of a CDR record. 
Valid entries Usage
y/n
Enter y to include the EAS agent’s LoginID instead of the 
physical extension in the Dialed Number Field of a CDR 
record.
Valid entries Usage
y/n
 Enter y to create separate records for each portion of 
incoming calls that are transferred or conferenced. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
529 CDR System Parameters 
17
Inc Attd Call Record
Only appears if Inc Trk Call Splitting is 
y.
Record Non-Call-Assoc TSC
A temporary signaling channel (TSC) is a virtual connection established within an 
ISDN D-channel. For more information, see the DS1/CEPT1/ISDN PRI 
Reference.
Call Record Handling Option
Displays on G3r only. Used to control call routing when new calls come in, the 
CDR link is down, and the buffer is filled. 
NOTE:
Changing this field from the default warning may cause ACD & vector calls 
that are measured by CDR to be redirected.
Valid entries Usage
y/n
Enter y to enable separate recording of attendant portions of 
outgoing calls that are transferred or conferenced.
Valid entries Usage
y/n
Enter y to create records for non-call-associated temporary 
signaling connections. If you have a lot of data connections this 
could increase the number of records. You may want to 
consider the capacity of your record collection device.
Valid entries Usage
reorder
Enter reorder to block calls with reorder tone when the buffer 
is full. This applies to all calls. If you choose this option, no 
one will be able to make or receive calls if CDR is unable to 
record them. 
warningEnter warning to stop call recording when the buffer is full. 
This generates a minor alarm. 
attendantEnter attendant to route all calls to the attendant as non-CDR 
calls.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
530 CDR System Parameters 
17
Record Call-Assoc TSC
Digits to Record for Outgoing Calls
Privacy — Digits to Hide
If you enable CDR Privacy on the Station screen for a given phone, use this field 
to indicate how much of the dialed number to hide on the CDR record.
CDR Account Code Length
Valid entries Usage
y
/nEnter y to create records for call-associated temporary signaling 
connections. If you have a lot of data connections this could 
increase the number of records. You may want to consider the 
capacity of your call collection device. 
Valid entries Usage
dialed
 Use dialed to record the digits a user actually dials. 
outpulsed Use outpulsed to record the digits that the switch actually 
sends out over the trunk, including any additions or deletions 
that take place during routing.
Valid entries Usage
0
–7Enter the number of digits to hide, counting from the end (right 
to left). For example, if you enter 
4 in this field and the user 
dials 555-1234, only 555 would appear in the Dialed Number 
field of the CDR record. 
Valid entries Usage
1
–15Enter the number of digits to record when a user enters an 
account code. For some record formats, a long account code 
overwrites spaces on the record that are usually assigned to 
other fields. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
531 CDR System Parameters 
17
Field descriptions for page 2
Screen 48. CDR System Parameters 
This page appears only if Primary Record Format is customized.
Data Item 
Enter the data items in the order they should appear on the customized record. 
Only use this screen if you have arranged with your vendor to customize your call 
accounting system to receive these records. 
You must include at least one field in order to have a record. See the table below 
for valid entries. The last two data items in a the record must be 
line-feed and 
return, in that order.
For more information, see ‘‘
Call detail record field descriptions’’ on page 1264.
Table 6. Valid Data Item entries
Data Item Length Data Item Length
acct-code 15 ins 3
attd-console 2 isdn-cc 11
auth-code 7 ixc-code 4
Continued on next page
change system-parameters cdr  
                              CDR SYSTEM PARAMETERS              Page 2 of 2
       Data Item - Length         Data Item - Length         Data Item - Length
   1: time____________ - 4_  17: ________________ - __  33: ________________ - __
   2: space___________ - 1_  18: ________________ - __  34: ________________ - __
   3: duration________ - 4_  19: ________________ - __  35: ________________ - __
   4: return__________ - 1_  20: ________________ - __  36: ________________ - __
   5: line-feed_______ - 1_  21: ________________ - __  37: ________________ - __
   6: ________________ - __  22: ________________ - __  38: ________________ - __
   7: ________________ - __  23: ________________ - __  39: ________________ - __
   8: ________________ - __  24: ________________ - __  40: ________________ - __
   9: ________________ - __  25: ________________ - __  41: ________________ - __
  10: ________________ - __  26: ________________ - __  42: ________________ - __
  11: ________________ - __  27: ________________ - __  43: ________________ - __
  12: ________________ - __  28: ________________ - __  44: ________________ - __
  13: ________________ - __  29: ________________ - __  45: ________________ - __
  14: ________________ - __  30: ________________ - __  46: ________________ - __
  15: ________________ - __  31: ________________ - __  47: ________________ - __
  16: ________________ - __  32: ________________ - __  48: ________________ - __
                                Record length = 11 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
532 CDR System Parameters 
17
Length 
Enter the length of each data item, if different from the default.
Record Length 
Displays the accumulated total length of the customized record, updated each time 
the length of a data item changes.bandwidth 2 line-feed 1
bcc 1 ma-uui 1
calling-num 15 node-num 2
clg-num-in-tac 10 null 1
code-dial 4 out-crt-id 3
code-used 4 ppm 5
cond-code 1 res-flag 1
date 6 return 1
dialed-num 23 sec-dur 5
duration 4 space 1
feat-flag 1 time 4
frl 1tsc_ct 4
in-crt-id 3 tsc_flag 1
in-trk-code 4 vdn 5
Valid entries Usage
The maximum record length 
depends on the call accounting 
system you use. Check with your 
vendor.The date field should be six-digits to ensure 
proper output. Certain fields default to the 
required length. 
Table 6. Valid Data Item entries — Continued
Data Item Length Data Item Length
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
533 Class of Restriction 
17
Class of Restriction
Use this screen to establish classes of restriction (COR). Classes of restriction 
control call origination and termination. Your system may use only one COR or as 
many as necessary to control calling privileges. You can assign up to 96 different 
CORs (0 – 95). 
Consider the following to enhance your system security:
1. Assign a separate COR to incoming and outgoing trunk groups, then 
restrict calling between the two groups.
2. Limit the calling permissions as much as possible by setting appropriate 
Calling Party Restrictions and Facility Restriction Levels (FRLs).
Field descriptions for page 1
Screen 49. Class of Restriction
COR Number
This is a display-only field when the screen is accessed via an administration 
command such as 
change or display.
change cor 10 Page 1 of 4
CLASS OF RESTRICTION
               COR Number: 10
          COR Description: supervisor
FRL: 0     APLT? y
  Can Be Service Observed? n               Calling Party Restriction: none
Can Be A Service Observer? y     Called Party Restriction: none
Time of Day Chart: 1      Forced Entry of Account Codes? n
         Priority Queuing? n                    Direct Agent Calling? y
     Restriction Override: none    Facility Access Trunk Test? n
     Restricted Call List? n     Can Change Coverage? n
Unrestricted Call List? __ __ __ __ __ __ __ __ __ __
            Access to MCT? y     Fully Restricted Service? n
   Category For MFC ANI: 7      Hear VDN of Origin Annc.? n
         Send ANI for MFE? n_      Add/Remove Agent Skills? y
            MF ANI Prefix: ______           Automatic Charge Display? n
Hear System Music on Hold? y    PASTE(Display PBX Data on telephone)? n
Automatic Charge Display? n Can Be Picked Up By Directed Call Pickup? n
   Can Use Directed Call Pickup? n
    Group Controlled Restriction: inactive 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
534 Class of Restriction 
17
COR Description
FRL
APLT
Can Be Service Observed
Note that this field allows or denies service observing for not only physical 
extensions, but also for logical agent IDs and VDNs. If you want an observer to 
observe users, set the users’ CORs to 
y on the observer’s COR Service Observing 
Permission table.
Valid entries Usage
Up to 35 
characters Enter a description of the COR that indicates how you use it. If 
you make this as clear as possible (for example, Customer 
Service, Legal Department), it will be easier to remember 
which COR to assign when you add users. 
Valid entries Usage
0
 to 7Enter an originating FRL number. AAR and/or ARS features 
use this entry to determine call access to an outgoing trunk 
group. Outgoing call routing is determined by a comparison of 
the FRLs in the AAR/ARS Routing Pattern and the FRL 
associated with the COR of the call originator (typically, a 
telephone user). An originating FRL of 0 has the least calling 
privileges.
To enhance system security, assign the lowest possible FRL.
Valid entries Usage
y/n
Enter n to allow access to APLT trunk group Enhanced Private 
Switched Communications System (EPSCS) or Common Control 
Switched Arrangement (CCSA) off-net facilities.
If fully restricted service is enabled, set this field to 
n.
Valid entries Usage
y/n
Enter y if users with this COR can be service observed. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
535 Class of Restriction 
17
Calling Party Restriction
This field determines the level of calling restriction associated with this COR.
NOTE:
To enhance system security, limit calling permissions as much as possible. 
Can Be a Service Observer
If you want an observer to observe users, set the users’ CORs to 
y on the 
observer’s COR Service Observing Permission table.
!SECURITY ALERT:
The use of Service Observing features may be subject to federal, state, or 
local laws, rules, or regulations; or require the consent of one or both of the 
parties to the conversation. Customers should familiarize themselves with 
and comply with all applicable laws, rules, and regulations before using 
these features.
Valid entries Usage
Origination
Blocks the calling party from originating a call from the facility 
at any time. The party can only receive calls. A phone with this 
COR may initiate Remote Access calls, if the COR of the barrier 
code allows it. 
OutwardBlocks the calling party from calling outside the private network. 
Users can dial other users on the same switch or within a private 
network. To enhance security, Lucent recommends that you use 
outward restrictions when practical. 
All-tollBlocks the calling party from making ARS and trunk access calls 
from a facility assigned the COR to certain toll areas as defined 
in the Dialed String field on the Toll Analysis screen. The Dialed 
String field must be marked as being associated with the 
system’s Toll List. The call completes if the facility’s COR also 
is associated with an Unrestricted Call List and whose Dialed 
String field also matches the dialed number.
Tac-tollBlocks the calling party from making trunk access calls from the 
facility assigned the COR to certain toll areas as defined in the 
Dialed String field on the Toll Analysis screen. The Dialed 
String field must be marked as being associated with the 
system’s Toll List. The call completes if the facility’s COR also 
is associated with an Unrestricted Call List and whose Dialed 
String field also matches the dialed number. See ‘‘
Toll 
Analysis’’ on page 977 for additional information.
None No calling party restrictions. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
536 Class of Restriction 
17
NOTE:
You cannot enter y in the previous two fields unless Service Observing 
(Basic) is enabled on the System-Parameters Customer-Options screen.
Called Party Restriction
Partitioned Group Number
This field appears only if AAR/ARS Partitioning is 
y and Time of Day Routing is 
n on the System Parameters Customer-Options screen. 
Time of Day Chart
Appears only if Time of Day field is enabled on the System Parameters 
Customer-Options screen. Refer to ‘‘
Setting up time of day routing’’ on page 207 
for more information. 
Valid entries Usage
y/n
 Enter y if users with this COR can service observe other users.
Valid entries Usage
Inward
Blocks the calling party from receiving incoming exchange 
network calls, attendant originated calls, and attendant 
completed calls.
ManualBlocks the called party from receiving all calls except for those 
originated or extended by the attendant.
PublicBlocks the called party from receiving public network calls. 
Attendant calls are allowed to go through to the called party as 
well as attendant-assisted calls if the Restriction Override field 
in the public restricted station’s COR is 
attd or all.
TerminationBlocks the called party from receiving any calls at any time.
None  No called party restrictions.
Valid entries Usage
1
–8Enter the AAR/ARS partitioned group number associated with 
this COR.
Valid entries Usage
1
–8Enter the AAR/ARS time-of-day-chart number associated with 
this COR.