Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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2. In the Ext 1 field type 2020.
This is the LDN for Company A.
3. Type 
Company A in the Name field.
This name will appear on the console display so the attendant knows which 
business the call is for and how to answer it.
4. Repeat steps 2 and 3 for the other two businesses.
You can enter up to 20 different listed directory numbers on this screen.
5. Press 
ENTER to save your changes.
To make LDN calls over a CO or FX trunk group terminate to an attendant group, 
you must type attd in the Incoming Destination field on the Trunk Group form for 
that group.
When you use the Listed Directory Number screen to assign some extensions to 
the attendant group, or when you enter 
attd in the Incoming Destination field on 
the Trunk Group screen for CO or FX trunks, DEFINITY ECS treats these calls as 
LDN calls.
Related topics
Refer to ‘‘
Listed Directory Numbers’’ on page 1421 for detailed information 
about this feature. 
						

							DEFINITY ECS Release 8.2
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June 2000
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							Managing announcements 
379 Understanding announcements 
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DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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Managing announcements
Understanding announcements
An announcement is the recorded message a caller hears while the call is in a 
queue. An announcement is often used in conjunction with music.
Three types of announcements are:
ndelay announcement — explains the reason for the delay and encourages 
caller to wait
nforced announcement — explains an emergency or service problem. Use 
when you anticipate a large number of calls about a specific issue. 
ninformation announcement — gives the caller instructions on how to 
proceed, information about the number called, or information that the caller 
wants
Adding announcement data modules
NOTE:
This task is not applicable for announcements on DEFINITY One.
Your system uses a data module to save and restore the announcements from the 
integrated announcement circuit pack and your system’s memory. You need to set 
up the data module that is built into the announcement circuit pack.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing announcements 
380 Adding announcement data modules 
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Before you start
You need to record your announcement on a special announcement circuit pack on 
your system, or on an external device like an answering machine. Refer to your 
DEFINITY ECS System Description for circuit pack information.
Instructions
To set up the announcement data module, determine the port location of the 
Announcement circuit pack or the Auxiliary Trunk circuit pack. You can find 
circuit pack information on the Integrated Announcement Board screen.
To set up the data module on the Announcement circuit pack located at 01B18:
1. Type 
add data-module next and press RETURN.
The Data modules screen appears.
The system automatically fills in the number of the next available 
extension. Make sure the extension conforms to your dial plan. If you want 
to assign a specific extension, type that extension in the command instead 
of “next.” 
2. In the Name field, type 
announcement data module.
3. In the Type field, type 
announcement and press RETURN.
The Port field automatically changes to Board.
4. In the Board field, type 
01B18.
This is the address of the announcement circuit pack.
5. Press 
ENTER to save your changes.
DATA MODULE
 
Data Extension: 2002 Name: announcement data module
Type: announcement  COS: 1
Board: 01B18  COR: 1
ITC: restricted__     TN: 1
  ASSIGNED MEMBER (Station with a data extension button for this data module)
           Ext     Name
       1: ____ __________________________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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Adding announcement extensions
You need to assign an extension for each announcement that you want to record. 
After you define an announcement extension, you use it to record and access the 
announcement.
Instructions
Let’s use extension 1234 for an announcement about business hours. We’ll use the 
integrated announcement circuit pack located on 01B18.
To add an announcement extension 1234:
1. Type 
change announcements and press RETURN.
The Announcements/Audio Sources
 screen appears.
2. In the Ext field, type 
1234. 
3. In the Type field, type 
integrated. 
4. In the Name field, type business hours.
5. In the Q field, type y.  
This sets up an announcement queue so calls wait in a queue to hear an 
announcement if all the ports on the announcement circuit pack are busy. 
If you leave this field n, there is no announcement queue. When all the 
announcement ports are busy the caller hears busy or other feedback 
depending upon how the announcement was accessed.
6. N/A appears in the QLen (queue length) field. You cannot change this field 
for integrated announcements because they have a pre-set queue length.
7. In the Pro (protected) field, type 
n.
If you enter 
n, users with console permissions can change the 
announcement. If you enter 
y, the announcement cannot be changed.
This field appears only if the Type field is integrated.
ANNOUNCEMENTS/AUDIO SOURCES
    Ext.   Type      COR  TN Name           Q  QLen Pro Rate Port
 1: 1234_  integrated 1_  1_ business hours n N/A n 32 01B18
2: _____ _________ 1_ 1_ _______________ n
3: _____ _________ 1_ 1_ _______________ n
4: _____ _________ 1_ 1_ _______________ n
5: _____ _________ 1_ 1_ _______________ n
6: _____  _________  1_  1_ _______________ n 
						

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8. In the Port field, type 01B18 if you are using a version of the TN750 
announcement circuit pack. Type 
1A13 if you are using the DEFINITY 
One TN795 circuit pack.
9. Press 
ENTER to save your work.
Recording announcements
You can record an announcement for callers to hear when they dial a specific 
extension. You can use the same steps to change an existing announcement.
If you want to change an announcement that is recorded on a circuit pack without 
memory, you have to delete the original message and record a new announcement. 
Refer to ‘‘
Deleting and erasing announcements’’ on page 386.
Before you start
nYou need to have a phone or console with a class of service (COS) that 
provides console permissions to record announcements.
Refer to ‘‘
Command Permission Categories’’ on page 550 for more 
information on COS permissions.
Instructions
To record an announcement to extension 1234, or change the announcement 
already recorded there, we’ll use a phone with console permissions. In our 
example, the announcement feature access code is *56.
To record or change the announcement:
1. Dial 
*56 from a phone or console. 
You hear dial tone.
2. Dial the announcement extension
 1234.
You hear dial tone.
3. Dial 
1 to begin recording.
4. Record the message.
5. Gently hang up the phone to end recording.
NOTE:
The announcement records the sound of the receiver returning to the 
phone. To prevent this from happening, press the drop button, depress 
the switch hook with your finger, or hang up gently,. 
						

							DEFINITY ECS Release 8.2
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To listen to the announcement you just recorded:
1. Dial the extension from any phone or console.
In our example, dial 
1234.
NOTE:
You have to wait 15 seconds after you record the announcement before you 
can dial the extension to hear your announcement.
Saving announcements
NOTE:
This task is not applicable to announcements on DEFINITY One.
!CAUTION:
Announcements that are recorded on announcement circuit packs without 
built-in memory are lost if they are not saved to system memory before 
power is shut down or the circuit pack is reset or removed.
For extra security, you may also want to save announcements from announcement 
circuit packs that have their own built-in memory to another announcement circuit 
pack with built-in memory or to tape.
!CAUTION:
Do not copy, save, or restore announcements from an announcement circuit 
pack that has built-in memory to one without built-in memory because it may 
corrupt the announcement data.
Instructions
To save or backup announcements when you have only one announcement circuit 
pack:
1. Type 
save announcements and press RETURN to save the changes. 
This process can take up to 40 minutes. You cannot administer your system 
while it is saving announcements.
To save or backup announcements when you have more than one announcement 
circuit pack, specify the circuit pack address in your command. 
						

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For example to save the announcements from the circuit pack at 01B18:
1. Type 
save announcements from 01B18 and press RETURN.
NOTE:
If you have announcement circuit packs with and without built-in 
memory, save the circuit pack without built-in memory. 
If you have a duplicated system with an active processor and a stand-by processor, 
you can save announcements from the announcement circuit pack to both 
processors. Simply add system memory for both processors to the save 
announcements command.
If the save announcements procedure fails on one of the processors, it continues 
on the other processor, which results in inconsistent announcement data between 
the two processors. 
To verify that the save announcements command was successful:
1. Type 
display integrated announcement boards and press RETURN.
The Integrated Announcement Boards screen appears.
This screen shows the date, time, and location of the announcement circuit pack 
most recently saved. If the save announcement command failed or the save 
translations were not run before rebooting, “N/A” appears in these fields. 
Copying announcements
NOTE:
This task is not applicable to announcements on DEFINITY One.
You can copy recorded announcements between back-up disks and tapes when 
you want to store your recorded announcements in more than one place.
Instructions
Let’s copy the announcements stored in our weekly disk back-up to the tape 
back-up we take off company premises for a month. To copy announcements 
between your back-up disk and tape: 
1. Type
 copy announcements and press RETURN to save the changes. 
This process can take up to 40 minutes. You cannot administer your system 
while it is copying announcements. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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385 Restoring announcements 
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Restoring announcements
NOTE:
This task is not applicable to announcements on DEFINITY One.
You can restore announcements from system memory to an announcement circuit 
pack. Your system memory is a tape, disk, or memory card, depending on your 
system.
If you have a duplicated system, you system always restores the announcements 
located on the active processor.
Instructions
Let’s restore announcements from our system memory (stored on a disk) to the 
integrated announcement circuit pack on our system.
To restore announcements from system memory to the integrated announcement 
circuit pack:
1. Type 
restore announcements disk and press RETURN.
Let’s restore announcements from system memory to an announcement circuit 
pack that has built-in memory. We know that the announcement circuit pack is 
located at 01B18:
1. Type 
restore announcements from cabinet 01. carrier B, slot 18 and 
press 
RETURN.
2. Press 
ENTER to restore announcements.
Fixing problems
If the system crashes or there is a processor interchange during restore 
announcements, the restore fails and there is no valid announcement on the circuit 
pack. Repeat the process when the system is operating properly.
Problem Possible causes and solutions
You receive 
error code 
E28You do not have an integrated announcement circuit pack in the system. 
Refer to your DEFINITY ECS System Description for more information.
You receive 
error code 
E31A call is connected to the announcement on the circuit pack and the port is 
busy. Wait for the call to disconnect and try restore announcements again. 
						

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More information
When someone powers up the system or inserts or resets an announcement circuit 
pack, the system checks the circuit pack for announcements. If the system finds no 
announcements on the circuit pack, and there are recorded announcements stored 
in system memory, the system restores the announcements from system memory 
to the announcement circuit pack.
!CAUTION:
The announcements that are automatically restored are the last 
announcements saved to system memory. If multiple circuit packs are used, 
system memory might not contain the announcement for the B or A circuit 
pack.
The system automatically restores announcements to only one announcement 
circuit pack. The system does not restore to announcement circuit packs that have 
built-in memory.
Deleting and erasing announcements
You can delete recorded announcements from an announcement circuit pack that 
does not have stored memory. When you delete the announcement from the circuit 
pack, you do not delete the announcement from your system backup tape or disk.
You can also erase the announcements stored on an integrated announcement 
circuit pack that has stored memory. 
Instructions
Let’s use a phone with console permissions to delete the recorded announcement 
assigned to extension 1234. In our example, we know that the announcement 
feature access code is *56.
1. Dial 
*56 from a phone or console.
You hear dial tone.
2. Dial 
1234.
You hear dial tone.
3. Dial 
3 to delete the announcement from the announcement circuit pack.
4. Hang up the phone.