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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

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    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Phone reference 
    1127 Cordless telephones 
    19
    Figure 51. MDC9000 and MDW9000 cordless telephones Figure Notes
    1. 6 programmable buttons
    2. Dial pad1. 6 programmable buttons
    2. Dial pad 
    						
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    1128 Cordless telephones 
    19
    Figure 52. MDC9000 and MDW9000 cordless telephones Figure Notes
    1. 6 programmable buttons
    2. Dial pad1. 6 programmable buttons
    2. Dial pad 
    						
    							DEFINITY ECS Release 8.2
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    Phone reference 
    1129 DEFINITY Internet Protocol (IP) Softphones 
    19
    DEFINITY Internet Protocol (IP) 
    Softphones
    DEFINITY IP Softphones extend the level of DEFINITY services. They turn a 
    PC or a laptop into an advanced telephone. DEFINITY IP Softphones allow you 
    to send voice and fax from the DEFINITY ECS through an Internet Protocol (IP) 
    network to other DEFINITY systems that have this feature. You can place calls, 
    take calls, and handle multiple calls on your PC.
    DEFINITY IP Softphones extend DEFINITY multifunction, multiline features 
    support to IP-connected endpoints (typically user PCs). With certain exceptions, 
    every feature available for wired-endpoint voice calling is available for IP-based 
    calling; it supports full internetworking with conventional circuit-switched 
    stations and trunks.
    There are three DEFINITY IP Softphone applications available: the road-warrior, 
    telecommuter, and the stand-alone H.323. CentreVu IP Agent is a modified 
    telecommuter configuration that uses the CentreVu IP Agent interface, rather than 
    the DEFINITY IP Softphone interface.
    Figure 53. DEFINITY IP Softphone interface 
    						
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    1130 DEFINITY Internet Protocol (IP) Softphones 
    19
    Figure 54. CentreVu IP Agent interface
    Road-warrior application
    The road-warrior application enables travelers to use DEFINITY ECS features 
    from temporary remote locations, such as a hotel room. The road-warrior 
    configuration uses two separate software applications running on a user’s PC that 
    is connected to a DEFINITY system over an IP network. The single network 
    connection carries two channels: one for call control signaling and one for voice. 
    DEFINITY IP Softphone software handles the call signaling and an H.323 
    V2-compliant audio application (such as Microsoft
    ® NetMeeting®) handles the 
    voice communications.
    Telecommuter application
    The telecommuter application enables remote workers to use DEFINITY ECS 
    features from a remote location, such while telecommuting from a home office. 
    The telecommuter configuration uses two connections to the DEFINITY system: 
    a connection to the PC over the IP network and a connection to the telephone over 
    the public-switched telephone network (PSTN). The PC user places and takes 
    calls with the DEFINITY IP Softphone interface and uses the telephone handset to 
    speak and listen.
    You can also use a variation of the telecommuter application for call center agents: 
    CentreVu IP agent. This application uses the CentreVu IP Agent interface instead 
    of the DEFINITY IP Softphone interface to emulate a remote CallMaster phone. 
    						
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    1131 DEFINITY Internet Protocol (IP) Softphones 
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    Stand-alone H.323
    The stand-alone H.323 application enables travelers to use some DEFINITY ECS 
    features from a remote location. This application uses a PC running an H.323 
    v2-compliant audio application, such as Microsoft NetMeeting. The H.323 
    application controls the call signaling and the voice path. However, since it does 
    not use the IP Softphone interface, this configuration is capable of operating only 
    as a single-line telephone without any additional assigned features. You can 
    provide stand-alone H.323 users only features that can they can activate with dial 
    access codes.
    Related topics
    For instructions on how to administer an IP Softphone on your system, refer to 
    ‘‘
    Adding a DEFINITY IP Softphone’’ on page 64.
    You can also find information on the DEFINITY IP Softphone CD (refer to IP 
    Softphone Overview and Troubleshooting and Getting Started). 
    						
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    1132 DEFINITY Internet Protocol (IP) Softphones 
    19 
    						
    							Features and technical reference 
    1133 AAR and ARS partitioning 
    20
    DEFINITY ECS Release 8.2
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    Features and technical reference
    AAR and ARS partitioning
    You can use Automatic Alternate Routing (AAR) and Automatic Route Selection 
    (ARS) partitioning to change the call routing plan for up to 8 different user groups 
    within a single DEFINITY ECS. You assign a Partition Group Number (PGN) to 
    each user group and identify different call routing treatment for each PGN.
    For example, you can partition hotel employees and guests into separate groups 
    (PGN) and route the calls differently. When a guest makes a long-distance call, 
    the guest’s PGN and digit analysis tables route the call to a telephone-billing 
    system that allocates long-distance charges. A similar call placed by an employee 
    routes over a direct-distance dialing (DDD) trunk.
    Detailed description
    Partition user groups are used only with AAR, and ARS, and Uniform Dial Plan 
    (UDP). You can assign AAR and ARS partitioning to phones, attendant consoles, 
    remote-access users, data endpoints, and incoming trunks.
    Use partitioning for:
    ngroups with different routing due to special billing needs
    ngroups that have dedicated use of a particular network facility
    ngroups in different businesses serviced by a single system
    ndata users who require special facility types on outgoing calls 
    						
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    You can assign a route pattern to just one partitioned user group or you can assign 
    a route pattern to all your partitioned user groups. 
    You assign the PGN on the Class of Restriction (COR) screen, and then assign the 
    COR on each station screen. When a user dials an AAR or ARS feature access 
    code and a number, the switch uses the PGN of the caller’s COR to determine the 
    route pattern. The PGN field appears on the COR screen only if Time of Day 
    Routing is 
    n on the System Parameters Customer Options screen.
    If Time of Day Routing is 
    y on System Parameters Customer Options, you specify 
    the partition group number (PGN) on the Time of Day Routing Plan screen. Refer 
    to ‘‘
    Time of Day Routing’’ on page 1565 for more information.
    Interactions
    nBridged Call Appearance
    If a Bridged Call Appearance is used for an AAR or ARS call, the system 
    uses the bridged extension’s PGN instead of the caller’s PGN.
    nDCS 
    When a call routes over DCS, the far-end switch uses the incoming trunk’s 
    PGN to route the call.
    nRemote Access
    When a remote-access user dials barrier code or authorization code and an 
    ARS feature access code, the barrier code or authorization code’s COR 
    determines the PGN.
    nStraightforward Outward Completion and Through Dialing
    If the attendant assists or extends a call and dials an ARS feature access 
    code, the attendant’s COR determines the PGN if the individual extension 
    is assigned. Otherwise, the COR set on the console parameter determines 
    the PGN.
    Related topics
    Refer to‘‘
    Defining ARS Partitions’’ on page 204 to see how to set up an ARS 
    partition group.
    Refer to ‘‘
    Setting up time of day routing’’ on page 207 to see how to set up Time 
    of day routing. 
    						
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    Features and technical reference 
    1135 AAR/ARS shortcut dialing 
    20
    AAR/ARS shortcut dialing
    (Not available with Offer B) Use AAR/ARS shortcut dialing to modify your dial 
    plan and expand the capabilities of automatic routing. With shortcut dialing, users 
    can make AAR and ARS calls without dialing the Feature Access Code (FAC), 
    usually 8 for AAR and 9 for ARS in the US. Dial plans with 5-digit extensions can 
    be expanded to include 6- or 7- digit extensions (without DCS transparency), and 
    you can use a 6- to 7-digit private network dial plan to convert a large DCS 
    network to QSIG. You can apply shortcut dialing to dial plans that use 2-digit 
    through 20-digit dialing, depending on your digit analysis tables. 
    Refer to DEFINITY ECS Administration for Network Connectivity for more 
    information on dial plans and Distributed Communications System (DCS).
    !CAUTION:
    DEFINITY ECS offers a wide range of features, and shortcut dialing users 
    may want to take advantage of this. In some cases, these features will 
    operate as expected. However, some features are not supported for use with 
    shortcut dialing, and 
    an attempt to activate them with an AAR/ARS Shortcut 
    number may
     fail. In some cases, a private dial plan that requires 6/7-digit  
    dialing may make it impossible to activate a feature, because neither the 
    4/5-digit extension nor the 6/7-digit AAR number is accepted. Please contact 
    your Lucent representative for more information.
    Detailed description
    Shortcut dialing must be enabled on the System Parameters Customer Options 
    screen, along with either AAR (private networking), ARS, or both. See your 
    Lucent representative for more details. 
    Shortcut dialing simplifies dialing in the following ways:
    nPublic-network dialing (AAR) — The feature access code (usually 9 in the 
    U.S.) does not need to be dialed to access an outside line. 
    n5-digit Uniform Dial Plan networks — You can add 6- or 7-digit numbers 
    to a 5-digit Uniform Dial Plan (UDP) in a DCS network to provide 
    additional extensions to your network.
    NOTE:
    Network nodes that are accessed using shortcut dialing (6 or 7 digits) 
    in a 5-digit UDP lose DCS transparency. 
    						
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    1136 AAR/ARS shortcut dialing 
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    nQSIG networks — Providing a 6- to 7-digit private-network dialing plan 
    makes it easier to convert a large DCS network to QSIG. You can 
    implement QSIG networks with all the QSIG Supplementary Services 
    installed in your network. It also makes it easier to integrate DEFINITY 
    ECS into existing networks composed of non-Lucent systems.
    n3-digit Uniform Dial Plan — This feature provides a 3-digit dialing scheme 
    similar to uniform dial plan. 
    NOTE:
    DCS will not work using a 3-digit dialing plan. 3-digit dialing 
    requires QSIG for feature transparency. 
    If the caller dials enough digits to match the 
    aar or ars field entry, the dialed digits 
    are analyzed as though the AAR or ARS FAC had been dialed.
    Displays
    On display phones, the internal extension dialed appears instead of the shortcut 
    number. Malicious Call Trace (MCT) displays the short, internal extension of the 
    internal caller. Refer to ‘‘
    Malicious Call Trace’’ on page 1431 for more 
    information. On display phones with directory service, the 
    CALL DISPLAY button 
    cannot be used in networks where 6 or more digits are required for internal calls. 
    Refer to ‘‘
    Integrated Directory’’ on page 1512 for more information.
    Emergency numbers
    Shortcut dialing allows users to make emergency calls (for example, 911 in the 
    U.S. and 112 in Europe) without first dialing an access code.When this is set up 
    correctly, other 4- or 5-digit extensions that begin with the same leading digit (9 in 
    the U.S. and 1 in Europe) cannot be dialed.
    Interactions
    nAbbreviated Dialing
    You can store AAR/ARS shortcut numbers on Abbreviated Dial buttons.
    nAttendant direct extension selection with busy lamp
    On third-party call forwarding, attendants must dial the full extension of 
    the phone to be forwarded, and may use the Direct Extension Selection 
    (DXS) button and the shortcut dialing number for the destination phone.
    Attendants cannot use DXS modules in a network where users are required 
    to dial 6 or more digits for internal calls.  
    						
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