Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
677 Feature-Related System Parameters 
17
Unknown Numbers Considered Internal for 
AUDIX
Appears when, on the System-Parameters Customer-Options screen, either the 
ISDN-PRI or ISDN-BRI Trunks field is 
y. This field controls the treatment of an 
ISDN number whose numbering plan identification is “unknown” in a QSIG 
centralized AUDIX arrangement. This field works in conjunction with the Calling 
Party Number to Intuity AUDIX field on the Hunt Group screen. The Calling 
Party Number to Intuity AUDIX field on the Hunt Group screen must be 
y for this 
field to have an effect.
Maximum Length
Appears only if the Unknown Numbers Considered Internal for AUDIX field is 
y. 
Indicates the maximum length of an unknown private number. Any unknown 
number longer than the administered value is considered external. This field 
cannot be blank when it appears.
Valid entries Usage
y
The unknown number is considered “internal” and AUDIX tries 
to find a calling party name match for the digit string. If a name 
match is found, AUDIX provides the calling party’s name. If no 
name is found, AUDIX provides the calling party’s phone 
number.
nThe unknown number is considered “external” and AUDIX 
provides the calling party’s phone number.
Valid entries Usage
1
 - 20Enter a number for the maximum length of an unknown private 
number. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
678 Feature-Related System Parameters 
17
US NI Calling Name for Outgoing Calls?
Field descriptions for page 7
Screen 91. Feature-Related System Parameters screenValid entries Usage
y/n
 Enter y to send a name on outgoing calls over NI PRI trunks. 
Important: Be sure you have validated that your service 
provider’s central office is capable of accepting calling name 
information from DEFINITY in this way. For example, if the 
central office switch is a 5ESS, it must be a generic 5EXX or 
later. Failure to validate the central office capability may cause 
the central office to drop outgoing calls from your switch. In 
this case, change the value in this field to 
n.
Enter n to prevent sending calling name information with 
outgoing calls over NI PRI trunks. 
n is this field overrides a y 
in the Send Name field of the outgoing trunk group screen.
change system-parameters features  Page 7 of 10
                    FEATURE-RELATED SYSTEM PARAMETERS
  Pull Transfer: n  Update Transferred Ring Pattern? n
  Outpulse Without Tone? y  Wait Answer Supervision Timer? n
  Misoperation Alerting? n Repetitive Call Waiting Tone? y
  Allow Conference via Flash? y Repetitive Call Waiting Interval (sec): _
Vector Disconnect Timer (min): __  Network Feedback During Tone Detection? y
  Hear Zip Tone Following VOA ? y  System Updates Time On Station Displays? n
Intercept Treatment On Failed Trunk Transfers? n
  Station Tone Forward Disconnect: silence
    Level Of Tone Detection: precise
Charge Display Update Frequency (seconds): 30
Date Format on 6400/8400 Terminals: mm/dd/yy
On-hook Dialing on 6400/8400 Terminals? n
RECALL TIMING
        Flashhook Interval? y Upper Bound (msec): 1000
                  Lower Bound (msec): 200
Forward Disconnect Timer (msec): 600
ITALIAN DCS PROTOCOL
  Italian Protocol Enabled? y
Apply Intercept Locally? _   Enforce PNT-to-PNT Restrictions? _ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
679 Feature-Related System Parameters 
17
Pull Transfer
Update Transferred Ring Pattern
Outpulse Without Tone
Wait Answer Supervision Timer
Refer to Unanswered DID Call Timer (seconds)
 for more information. 
Valid entries Usage
y/n
Enter y to enable the Pull Transfer feature on a system-wide 
basis. This allows either the transferring or transferred-to 
party to press the Transfer button to complete the transfer 
operation
Valid entries Usage
y/n
 Enter y to change the ringing pattern from internal to external 
when an internal station transfers an external call. If most of 
your calls go through an attendant, you might want to set this to 
y, so your users will be able to distinguish an external call. 
Valid entries Usage
y
 Enter y to indicate the switch will outpulse digits even when a 
dial tone has not been received.
nEnter “n” if the calling party should receive intercept tone if 
no dial tone is detected.
Valid entries Usage
y
Enter y to enable this feature on a systemwide basis. When y is 
entered in this field, calls to stations unanswered after 50 
seconds are dropped.
n When n is entered in this field, unanswered calls drop only 
when the calling party goes on-hook. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
680 Feature-Related System Parameters 
17
Misoperation Alerting
Misoperation Alerting should not be enabled if Call Prompting is optioned.
Repetitive Call Waiting Tone
Allow Conference via Flash
Repetitive Call Waiting Interval (sec)
Vector Disconnect Timer (min)
Enter the number of minutes, or blank that a trunk should remain connected to a 
vector.
Valid entries Usage
y
Enter y for misoperation recall alerting on multi-appearance 
stations, analog stations, and attendant consoles.
n Enter n for standard misoperation handling without recall 
alerting.
Valid entries Usage
y/n
Enter y to indicate that a repetitive call waiting tone be provided 
to the called party for all types of call waiting access.
Valid entries Usage
y
 Enter y to allow an analog station to use flash to conference 
calls together.
nEnter n to prevent this.
Valid entries Usage
1
 to 99 in 
increments of 1Enter a number to specify the number of seconds between call 
waiting tones. This field appears when the Repetitive Call 
Waiting Tone is 
y.
Valid entries Usage
1
 to 240The number of minutes that you enter determines when the 
trunk will be disconnected if the Disconnect Supervision-In or 
Disconnect Supervision-Out fields on the Trunk screen are 
n. 
blank Enter blank if you do not want DEFINITY ECS to initiate a 
disconnect. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
681 Feature-Related System Parameters 
17
Network Feedback During Tone Detection
Hear Zip Tone Following VOA?
This tone alerts a telephone user that the announcement has completed and a caller 
is now connected. CallMaster set and attendant console users hear double zip tone 
following the announcement. All other telephone users hear single zip tone. 
NOTE:
This field does not effect auto-answer zip tone heard prior to the VOA.
System Updates Time On Station Displays
This does not apply to phones (such as BRI phones) where the user sets the time.
Intercept Treatment on Failed Trunk Transfers
Valid entries Usage
y/n
 Enter y to provide audible feedback to the user while the 
system attempts to detect dial tone.
Valid entries Usage
y
   Enter y to play zip tone following a VDN of Origin 
Announcement (VOA).
nEnter n if you do not want zip tone following a VOA.
Valid entries Usage
y/n
 Enter y to have the system automatically update the time on 
display phones when background maintenance is run (for 
example, when the set is plugged in).
Valid entries Usage
y
Enter y to provide intercept treatment to calls failing trunk 
transfers.
n Enter n to drop these calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
682 Feature-Related System Parameters 
17
Station Tone Forward Disconnect
Tone Forward Disconnect applies to any station other than one administered as a 
data endpoint, an attendant console, a BRI phone, an auto answer, or as an 
Outgoing Call Management (OCM) agent.
Level of Tone Detection
For the most part, this option is no longer required in today’s switching 
environment. It may be useful if your users are having difficulty placing outgoing 
calls due to inaccurate detection of network dial tone. 
Charge Display Update Frequency (seconds)
This applies only if you use Advice of Charge or Periodic Pulse Metering with 
display functions. 
Valid entries Usage
busy
intercept
silence
When a station is the last party remaining off-hook on a call, 
that station receives the indicated tone or silence until that 
station is placed on-hook, or until the tone has played for 45 
seconds and is followed by silence. 
Valid entries Usage
broadband
This is the least exact of the levels of tone detection. If the 
switch detects any tone at all, it interprets this as dial tone. 
mediumThe switch interprets any tone which has a continuous on 
period of longer than 1 second as dial tone. Otherwise, the 
switch accepts whatever the tone detector circuit pack reports.
precise  The switch accepts whatever the tone detector circuit pack 
reports.
Valid entries Usage
10
–60The amount of time (in seconds) between charge-display 
updates. Frequent display updates may have considerable 
performance impact. If the duration of a call is less than the 
Charge Display Update Frequency, the display will not 
automatically show charge information. To see charge 
information for a call, the user must have a disp-chrg button 
and must press the button before the call drops. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
683 Feature-Related System Parameters 
17
Date Format on 6400/8400 Terminals
The format of the date as displayed on the telephones.
On-hook Dialing on 6400/8400 Terminals
For 6400/8400 telephone users with speakerphones.
The next four fields control station-to-switch recall signal timing. If a flashhook 
interval (recall window) is required, the upper and lower bounds of the interval 
can be administered. An on-hook that lasts for a period of time greater than or 
equal to the lower bound and less than or equal to the upper bound will be treated 
as a recall flash. If an interval is not required, the Disconnect Timing value must 
be administered. An on-hook that lasts for a period of time less than this value will 
be ignored; greater than or equal to this value will be regarded as a disconnect. 
Regardless, an on-hook lasting 50 to 150 ms coming from a 2500-type set will 
always be treated as a digit pulse unless Ignore Rotary Digits is 
y for that station.
Flashhook Interval
Valid entries Usage
mm/dd/yy 
month/day/year
dd/mm/yyday/month/year
yy/mm/ddyear/month/day
Valid entries Usage
y/n
 Enter y allows users to dial without lifting the handset. If you 
enable this, users hear dial tone when they press the Speaker 
button, even if the handset is on-hook.
Valid entries Usage
y 
Enter y to indicate that a flashhook interval (recall window) is 
required. If a 
y is entered, Upper Bound and Lower Bound 
appear
nIf n is entered, Disconnect Timing appears. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
684 Feature-Related System Parameters 
17
Upper Bound (msec)
Specifies the upper bound of the flashhook interval. Specifies the upper bound of 
the station-to-switch recall signal timing interval in milliseconds. Appears when 
Flashhook Interval is 
y. 
Lower Bound (msec)
The lower bound of the station-to-switch recall signal timing interval in 
milliseconds. Specifies the lower bound of the flashhook interval. Appears when 
Flashhook Interval is 
y.
Forward Disconnect Timer (msec)
Specify the duration of a momentary disconnect sent by the switch to an analog 
station user when that user is the last party still off-hook on a call.
The next three fields control the Italian DCS Protocol feature.
Italian Protocol Enabled
Apply Intercept Locally
This field appears only if Italian Protocol Enabled is 
y.
Valid entries Usage
80
 to 1250 (in 
increments of 10). A flash of 50 msec to 130 msec is always acceptable from 
a 2500-type set regardless of the setting of the Upper and 
Lower bounds and will be treated as the digit one.
Valid entries Usage
80
 to 1250 (in 
increments of 10). 
Valid entries Usage
25
 to 1500 (in increments of 25). 
Valid entries Usage
y/n
 Enter y to enable the Italian DCS feature on a systemwide 
basis.
Valid entries Usage
y/n
 Enter y to indicate that DID/CO intercept treatment will be 
applied locally instead of on the originating switch. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
685 Feature-Related System Parameters 
17
Enforce PNT-to-PNT Restrictions
This field appears only if Italian Protocol Enabled is 
y.
Field descriptions for page 8
Screen 92. Feature-Related System Parameters screen
Call Center System Parameters:
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing 
ACD or vectoring hunt groups must be skilled. Only appears if Expert Agent 
Selection (EAS) on the System-Parameters Customer-Options screen is 
y. 
Valid entries Usage
y/n
 Enter y to indicate that restrictions and denial of PNT-to-PNT 
connections will be enforced when the EDCS message is 
unavailable. A 
y in this field means restrictions will be 
enforced. 
Valid entries Usage
y/n
Enter y to enable Expert Agent Selection.
change system-parameters features  Page 8 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
Expert Agent Selection (EAS) Enabled? n
Minimum Agent-LoginID Password Length: 
Direct Agent Announcement Extension: _____ Delay: ___
Message Waiting Lamp Indicates Status For: station
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70_
Prompting Timeout (secs): 10
Interflow-qpos EWT Threshold: 2
SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone?
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
686 Feature-Related System Parameters 
17
Minimum Agent-LoginID Password Length
Enter the minimum number of digits that must be administered as an EAS Agent’s 
LoginID password. Only appears if Expert Agent Selection (EAS) on the 
System-Parameters Customer-Options screen is 
y.
Direct Agent Announcement Extension
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI on the System-Parameters 
Customer-Options screen is 
y.
Message Waiting Lamp Indicates Status For
Only appears if Expert Agent Selection (EAS) on the System-Parameters 
Customer-Options screen is 
y. 
Valid entries Usage
0
–9Entering a 0 or blank indicates no password is required.
Valid entries Usage
Valid extension  Enter the extension of the direct agent announcement. 
Valid entries Usage
0
–99 Enter the number of seconds the caller will hear ringback 
before the Direct Agent Announcement is heard by the calling 
party.
Valid entries Usage
station 
  Since you only have one message waiting lamp on a phone, 
you need to indicate if the message is for at the phone 
extension or the loginID.
loginIDExpert Agent Selection (EAS) must be enabled to use this 
option.