Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
1047 Vector Directory Number 
17
For Best Service Routing (BSR), if this field is y on the original VDN, the BSR 
Application and Available Agent Strategy of the new VDN will be used. If this 
field is 
n on the original VDN, the BSR Application and Available Agent Strategy 
of the original VDN will be used.
COR
Specifies the class of restriction (COR) of the VDN.
TN
Specifies the Tenant Partition number for this VDN.
Measured
Used to collect measurement data for this VDN. Data may be collected for 
reporting by BCMS or CMS.
NOTE:
On the System-Parameters Customer-Options screen, the BCMS field 
must be 
y for the Measured field to be set to internal or both. In 
addition, the appropriate CMS release must be administered on the 
Feature-Related System Parameters screen if this field is being 
changed to 
external or both.
Valid entries Usage
y
n
The name of the VDN appearing on the terminating display 
depends on the administration and chaining of the subsequent 
VDNs and the AUDIX mail for the last VDN is accessed.
The name of this VDN appears on the agent’s display and the 
VDN’s AUDIX mail is accessed. If any subsequent VDNs are 
used to process this call, their names will not appear on the 
terminating display and the AUDIX mail for the original 
VDN is accessed.
Valid entries Usage
0
 to 95Enter a 1- or 2-digit number. This field cannot be blank.
Valid entries Usage
1
 to 20
Valid entries Usage
internal Data will be measured internally by BCMS.
external Data will be measured internally by CMS.
both Data will be measured internally by both BCMS and CMS.
none Data will not be measured. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
1048 Vector Directory Number 
17
Acceptable Service Level (sec)
Only appears when, on the System-Parameters Customer-Options screen, the 
BCMS/VuStats Service Level field is 
y and the Measured field is internal or 
both. 
VDN of Origin Annc. Extension
Data for this field appears only when, on the System-Parameters 
Customer-Options screen, the VDN of Origin Announcement field is 
y.
1st/2nd/3rd Skill
Only appears when, on the System-Parameters Customer-Options screen, the 
Expert Agent Selection (EAS) field is 
y. 
AUDIX Name
Only appears for G3r configurations. If this VDN is associated with the AUDIX 
vector, enter the name of the AUDIX machine as it appears in the Node Names 
screen.
Messaging Server Name
Only appears for R5r configurations. If this VDN is associated with MSA, enter 
the name of the server as it appears in the Node Names screen.
Valid entries Usage
0
 to 9999 seconds Enter the number of seconds within which calls to this 
VDN should be answered. This will allow BCMS to 
print out a percentage of calls that were answered within 
the specified time.
Valid entries Usage
VDN extension Enter the extension number of the VDN of Origin 
announcement.
Valid entries Usage
1
 to 99Enter the desired Skill numbers in each field. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
1049 Vector Directory Number 
17
Return Destination
VDN Timed ACW Interval
When a value is entered in this field, an agent in auto-in work mode who receives 
a call from this VDN is automatically placed into After Call Work (ACW) when 
the call drops. Enter the number of seconds the agent should remain in ACW 
following the call. When the administered time is over, the agent automatically 
becomes available. This field has priority over the Timed ACW Interval field on 
the Hunt Group screen.
BSR Application
To use multi-site Best Service Routing with this VDN, specify an application plan 
for the VDN. This field only appears if, on the System Parameters 
Customer-Options screen, the Lookahead Interflow (LAI) and Vectoring (Best 
Service Routing) fields are 
y.
BSR Available Agent Strategy
The available agent strategy determines how Best Service Routing identifies the 
“best” split or skill to service a call in an agent surplus situation. To use Best 
Service Routing with this VDN, enter an agent selection strategy in this field.
This field only appears if, on the System Parameters Customer-Options screen, 
the Vectoring (Best Service Routing) field is 
y.
Valid entries Usage
VDN extension Enter the VDN extension number to which an incoming trunk 
call will be routed if it returns to vector processing after the 
agent drops the call.
Valid entries Usage
Enter a 1- to 3-digit number.
Valid entries Usage
1st-found
UCD-LOA
UCD-MIA
EAD-LOA
EAD-MIA 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
1050 Vector Directory Number 
17
Field descriptions for page 2
Screen 216. Vector Directory Number
change vdn 5000  Page  2 of   2
VECTOR DIRECTORY NUMBER
AUDIX Name:
                 Messaging Server Name:
Return Destination:
VDN Timed ACW Interval:
BSR Application:
BSR Available Agent Strategy: 1st-found 
						

							Command reference 
1051  
18
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
18
Command reference
Use the commands in the tables below to access each administration screen.
Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text 
inside the quote must be entered exactly as shown or an abbreviated form of the 
word may be entered. MAX is the maximum number available in your system 
configuration.
AAR and ARS Digit Analysis Table
Action Object Qualifier
change aar analysis
ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed 
string) [‘part’ 1-8] [‘min’(1-MAX)]
display aar analysis
ars analysisEnter digits between 0 to 9, ‘x’ or ‘X’ (dialed 
string) [‘part’ 1-8] [‘min’ (1-MAX)] [’print’ or 
’schedule’]
list aar analysis
ars analysis[‘start’ string] [‘count’ 1-MAX] 
[‘route’(1-MAX or r1-r32)], [‘part’ (1-8)], 
[‘node’ (1-MAX)], [‘to-node’ (1-MAX), 
[‘print’ or ’schedule’]
list aar route-chosen
ars route-chosenEnter dialed number, [‘partition’ (1-8)], [’print’ 
or ’schedule’] 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Command reference 
1052  
18
AAR and ARS Digit Conversion Table
Abbreviated Dialing Lists
Action Object Qualifier
change aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’
display aar digit-conversion
ars digit-conversionEnter digits between 0 to 9 ‘x’ or ‘X’ 
[’print’ or ’schedule’]
list aar digit-conversion
ars digit-conversionEnter [‘start’ matching pattern] 
[‘count’ (1-MAX)] [’print’ or ’schedule’]
Action Object Qualifier
add abbreviated-dialing enhanced Enter form number
change abbreviated-dialing enhanced Enter form number
display abbreviated-dialing enhanced Enter form number
remove abbreviated-dialing enhanced Enter form number
Action Object Qualifier
add abbreviated-dialing group 1-MAX (or ‘next’)
change abbreviated-dialing group 1-MAX
display abbreviated-dialing group 1-MAX [’print’ or ’schedule’]
list abbreviated-dialing group [xx][’number’ x][’to-number’ 
x][’count’ n][’print’ or ’schedule’]
remove abbreviated-dialing group 1-MAX 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Command reference 
1053  
18
Action Object Qualifier
change abbreviated-dialing personal xxxx (extension number of 
assigned personal list) and List 1-3
display abbreviated-dialing personal xxxx (extension number of 
assigned personal list) and List 1-3 
[’print’ or ’schedule’]
list abbreviated-dialing personal [xxxx (extension)][’ext’ x][’to-ext’ 
x][’count’ n] [’print’ or ’schedule’]
Action Object Qualifier
add abbreviated-dialing system
change abbreviated-dialing system
display abbreviated-dialing system [’print’ or ’schedule’]
remove abbreviated-dialing system
Action Object Qualifier
add abbreviated-dialing 7103A-buttons —
change abbreviated-dialing 7103A-buttons —
display abbreviated-dialing 7103A-buttons [‘print’ or ‘schedule’]
remove abbreviated-dialing 7103A-buttons — 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Command reference 
1054  
18
Access Endpoint
Administered Connection
Alias Station
Action Object Qualifier
add access-endpointxxxx (ext. or ‘next’)
change access-endpoint xxxx (ext. or ‘next’)
display access-endpoint xxxx (ext. or ‘next’) [’print’ or ’schedule’]
duplicate access-endpoint xxxx (ext. or ‘next’)
remove access-endpoint xxxx (ext. or ‘next’)
list access-endpoint xxxx [‘count’ 1-MAX] [’print’ or ’schedule’]
 Action Object Qualifier
add administered-connection 1-MAX (or ‘next’)
change administered-connection 1-MAX (or ‘next’)
display administered-connection 1-MAX (or ‘next’) [’print’ or 
’schedule’]
duplicate administered-connection 1-MAX (or ‘next’)
remove administered-connection 1-MAX (or ‘next’)
list administered-connection 1-MAX [‘count’ 1-MAX] [’print’ or 
’schedule’]
Action Object Qualifier
change alias station
display alias station [’print’ or ’schedule’] 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Command reference 
1055  
18
Alphanumeric Dialing Table
Announcements/Audio Sources
ARS Toll Table
Action Object Qualifier
change alphanumeric-dial-table
display alphanumeric-dial-table [print]
Action Object Qualifier
change announcements
change integ-annc-brd-loc
display announcements[’print’ or ’schedule’]
display integrated-annc-boards [’print’ or ’schedule’]
erase announcements board-location
list integrated-annc-boards board-location [’print’ or ’schedule’]
copy announcements
restore announcements
save announcements
Action Object Qualifier
change ars toll n:xxx (1–MAX:office code) n:xyy: n(1-MAX); ‘:’ 
;x(2-MAX;
display ars toll n:xxx (1
–MAX:office code) [’print’ or ’schedule’] 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Command reference 
1056  
18
Attendant Console
Authorization Code — COR Mapping
Bulletin Board
Call Vector
Action Object Qualifier
add attendant 1-MAX
change attendant 1-MAX
display attendant1-MAX [’print’ or ’schedule’]
remove attendant 1-MAX
Action Object Qualifier
change authorization-code auth (4-13 digit number)
display authorization-code auth (4-13 digit number)
list authorization-code none
Action Object Qualifier
change bulletin-board
display bulletin-board [print or schedule]
Action Object Qualifier
change vector 1-MAX
display vector 1-MAX [’print’ or ‘schedule’]