Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1687  
online b ooks,xxii
op en system interc onnec t (OSI) mod els,1404op erator assisted  c alls,191Op tional Features
c ommand s
,1072sc reen,940orig in announc ement, s ee  D EFI N I TY EC S Gui d e 
to ACD Call Centers
Outg oing  Trunk to Outg oing Trunk Transfer 
( OTTO TT),1569
outward restrictions, see Restric tion—Controlled
overlap  send ing  over ISDN,1416overrid ing  call restric tions, Automatic  Route 
Selec tion (ARS)
,203
P
Pac ket Gateway Board
c ommand s
,1068sc reen,859pager, crisis alert,1323
paging,396p arameters, login names,327, 330p artition g roup,204
Partition Route Tab le
c ommand s,1068sc reen,860
passwords
adding,328ag ing,330
changing,339encryp tion,318PC Console d escrip tion,107
PC Interface,430DCP PC config urations (Group 1),1467description,1466
ISDN-BRI PC c onfiguration,433, 1468security,434, 1469PC OL  t r u nk s
adding
,358c all d etail rec ording (CDR),360
description,1579restrictions,360Personal CO Line Group
sc reen
,861p ersonal lists,1139Per s on al  St at i on  A c c e ss ( PSA )
description
,1470d etailed  information,301setting  up,300
telec ommuting,298p ersonalized  ringing, see Station screen
PGA TE, see Packet Gateway Board screen
p hantom extension
,57
phone displays,1511
button assignments,1511c all app earance id entific ation,1513c all p urp ose id entifiers,1514
c alled p arty id entific ation,1514c alling  p arty id entific ation,1513enhanced  phone d isplays,1515
mapp ing  enhanc ed  d isp lay c haracters,1540messag e retrieval,1515U .S.  Eng l is h t o  Eu r op e an,1543
U .S.  Eng l is h t o  J a p a n es e,1541U .S.  Eng l is h t o  Ru ss i an,1540U.S. Eng lish to Ukrainian,1545
p hones
adding,49alias,54
analog,50, 97associating offic e numb er to home 
station,309
b usy verification,1200changing,57c ustomizing,56
digital,97d isassociating home stations,309duplicating,53
extension,51feature b utton desc riptions,71inward  restric tion overrid es,538
ISDN c all id entific ation d isplays,1408lock functions,1586move using  tti,58
multiap p earanc e,1185p ower failure transfer terminals,1337removing,62
swapp ing,57Terminal Translation Initialization (TTI) 
separation,60
test c alls,1200trunk flash,1574unloc k func tions,1586
upgrading,57using  as interc oms,399p hysical security,321
Pic ku p  Gr ou p s
commands,1068
creating,159sc reen,864p ic kup  groups
flexible
,162Pic tureTel,249placing
c hime p ages on Loud speaker Pag ing
,1427voic e p ages on Loud speaker Pag ing,1426PMS al ar m  b u t t on,87
PMS p r i n te r  al a r m b ut t o n,87Point-to-Point Protocol data mod ule, see PPP 
d ata module 
						

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port address,29, 50
p ort network (PN), p referential trunk routing,442posting Bulletin Board messages,13Power Failure Transfer, see emerg ency transfer
PPM
,462PPP d at a  mo d u l e,420p referential trunk routing , p ort network (PN),442
Prefixed Station Numb ering,1499prefixes, adding,202p reventing  toll fraud,319
PRI  En d p o in t s ( PE)
c ommand s,1069sc reen,865
wid eband switc hing,438p rint messag es button,87p rinting  on demand, see phones, feature b utton 
descriptions
Priority Calling
p riority c all waiting  tones
,1304
types of priority c alling  calls,1474priority calling button,88privacy, see Console Parameters sc reen
p rivate networks
,1180Proc essor Channel Assig nment for G3r
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
Proc essor Channel Assig nment for G3si
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
p roc essor interface d ata module,420p roc essor/trunk d ata mod ule (P/TDM),420
Prop erty Manag ement System (PMS) Interfac e
description,1370Pro s ha r e,249
public networks
numb ering p lans,1183signaling  administration,1331
Q
QSIG Op tional Features sc reen, see  System 
Parameters Customer-Op tions sc reen
QSIG,
 see DEFINITY ECS Ad ministration for Net-
work Connec tivity
q ueue c all b utton,88q ueue time b utton,88q ueues
calls
,172hunt groups,1380Rec ord ed Announc ement,1477
warning  levels in hunt groups,1380
R
R2 multifreq uenc y c omp elled  (MFC) 
sig naling
,1177, 1450Reason Cod e Names
sc reen, see DEFINITY ECS Guid e to ACD 
Call Centers
rec all rotary d ig it,915Rec orded  Announcements,382
b arg e-in c apab ility,387, 1477description,1477q ueues,1477
Rec orded  Announcements sc reen, see Announc ements/Audio Sources screen
Rec orded  Telep hone Dic tation Acc ess, 
description
,1478redial button,83red irec ting
calls
,175c alls to an off-net loc ation,133red irec tion on no answer b utton,87
referral calls,1174release ag ent b utton,88remote
off-net call c overag e
,1220p ort security devic es (RPSD),1590Remote Acc ess
authorization c od es
,1480barrier codes,1184, 1480commands,1069
description,310, 1479disabling,348disabling permanently,312
enab ling,348extensions,1480nig ht servic e extensions (NSE),1480
sc reen,870security alerts,1479security violation,88
setting up,311Remote Ac c ess Numb ers (RAN),1166
Remote Acc ess Status screen, see Re mo t e  
Acc ess sc reen
remote ad ministration, log ging in
,2
Remote Call Coverag e Tab le
commands,1069sc reen,875
removing
attend ant console,116log ins,332
trunks g roup s,372trunks to a trunk g roup,371Report Scheduler, see DEFINITY ECS Rep orts 
						

							DEFINITY ECS Release 8.2
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June 2000
Index 
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rep orts
ACA Measurements Rep ort
,1175Call Detail Rec ord ing  (CDR),1223Coverag e Path Measurement Rep ort,1223
Princ ipal Coverag e Measurement 
Re p or t,1223Security Violations Status,1492
rerouting d enied c alls,39Reset Shift Call,1484restarting  temporarily d isabled Ac c ess Sec urity 
Gateway (ASG)
,335restoring
translations, see your maintenance b ook
restoring  announc ements,385restric ting
ac cess to IP trunks,1394
area c od es,193calls,34outgoing  calls using  Automatic  Route Selec-
tion (ARS)
,202Restric tion—Controlled , desc ription,1321restric tions
on Loud speaker Pag ing
,1428on PCOL trunks,360RHNPA Table
c ommand s
,1069sc reen,876ring bac k q ueueing,1171
ring er c utoff,88, 1486ring ing,14883-b urst ringing,1474
alerting,1488assigning,97call appearances,1489
description,1488p referenc es,1446ring typ es,1488
road -warrior ap plication,64, 1130adding,65RONA b utton,87
Route Pattern
c ommand s,1070sc reen,877
routing
changing,200
incoming DID trunk c alls to attend ant 
groups,1422incoming FX and  CO trunk calls to attend ant 
groups
,1422Rus si a
MF shuttle sig naling,1450
multifreq uency (MF),1177
S
saving
announc ements
,383translations,16Scheduler, see DEFINITY ECS Rep orts
SDDN, see software d efined  data networks 
(SDDN)
SDN,
 see DEFINITY ECS Ad ministration for Net-
work Connec tivity
Second Digit Table
commands,1070
sc reen,886sec urity alerts
Abbreviated Dialing (AD),92, 1139
Call Detail Rec ord ing  (CDR),1232DIOD trunks,357IP trunks,1396
PC Interfac e,1469PC interfac e,434Remote Access,1479
Terminal Translation Initialization (TTI),1561trunks,351Vec tors and VDNs,170, 180
Sec urity Handb ook,1142sec urity violation b utton
authorization c od e,73
log in,83remote ac cess,88station sec urity c od e,89
Sec urity Violations Notific ation (SVN),341, 1492description,1491disable login IDs,348
enab le login IDs,348security violation threshold s and  
notification,1491
Se c ur i t y Vio l at i on s St at u s r e p o r t,1492SVN referral c alls with announcements,1493system rep orting,1492
system security,318sec urity violations, dealing with,348
Sec urity-Related System Parameters
commands,1070sc reen,887
seizure sig nals,1582send all c alls button,88servic e c alls, see local information calls
servic e marks
,xxiServic e Observing
description,1495
ob serving c alls,1496p hone disp lays,1496restric tions,1496
setting up,403trunk calls,1496warning  and  c onferenc e tones,1497 
						

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Index 
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servic e observing  button,89
Servic e Observing , see observing  calls
Shared  UUI Feature Priorities sc reen, see ISDN 
Trunk Group  sc reen
Shortcut d ialing
,210, 1135signal button,89Signaling Group
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
Signaling Group form,224
silent ringing,1488Sing le-Dig it Dialing,1499SIT Treatment for Call Classific ation
sc reen, 
 see DEFINITY ECS Guide to ACD 
Call Centers
Site Data
c ommand s
,1070sc reen,894slot ad dress, d esc rip tion,29
softp hones,1129software defined  d ata networks (SDDN),1144software defined networks (SDN), see DEFINITY 
ECS Ad ministration for Network Connec tivity
Sp a i n
Ad ministrab le Lang uag e Displays,1149
Leave Word  Calling  (LWC),1418MF Esp ana (MFE),1449Multi Frequenc y Esp ana (MFE),1177
p hone disp lays,1511sp eakerp hone p ag ing,396sp ecial c harac ters,407
sp ecial d ial tone,48sp ecial information tones (SIT), see DEFINITY 
ECS Guide to ACD Call Centers
speed dialing, see Abbreviated Dialing (AD)
sp lits,1202, 1383stand -alone H.323 ap p lic ation,1131
start-d ial sig nals,1582Sta t io n
c ommand s,1071
sc reen,894station hunting,1503, 1506station security codes
creating
,302description,1510
violation,89station to station restric tions, see Re st r i c ti o n—
Controlled
station, add ing
,49stored  number button,89stroke b uttons,89
sub sequent c all c overag e red irec tion 
interval,1213Suite Chec k-in,1377
sup eruser,7supervisor button,73
swap p ing  p hones,57
switch c ommunic ation interfac e (SCI) links,1222Synchronization Plan
sc reen, see DEFINITY ECS Ad ministration for 
Network Connectivity
system ad ministration
log ging in,1
log ging in remotely,2log ging off,5passwords,1590
system numb er lists,1140System Parameters Call Coverag e / Call For-
ward ing
commands
,1071sc reen,923System Parameters Country-Op tions
commands
,1071sc reen,930System Parameters Crisis Alert
commands
,1071sc reen,569System Parameters Customer-Options
commands
,1072sc reen,940System Parameters OCM Call Classification
sc reen
,960system p arameters, c hang ing,38system p ort d ata module,420
system p rinter alarm b utton,87system p rinter, see DEFINITY ECS Rep ortssystem sec urity,318
aging login passwords,330authorization c od es,1163B C S Pr o d u c t s  Se c u r i t y  H a n d b o o k,1142
changing login permissions,337changing passwords,339checklist,322
disabling a login ID,348disabling Remote Access,310, 348enabling Remote Access,348
enhanced  call transfers (ECT),318History rep ort,318log ins,319
passwords,318p hysic al sec urity,318, 321
securing  trunks,318Sec urity Violations Notification (SVN),318, 1491
setting up authorization c od es,344system ad ministration passwords,1590Terminal Translation Initialization (TTI),1561
unauthorized  use,1590system-wid e setting s,37 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1691  
T
T.120 c alls,244
T1
rec ommend ed  setting s for DS1 trunks,366TA C , see trunk acc ess c odes
TC M ,
 see Traveling  Class Marks (TCM)
Tec hnical Service Center,317TEG  b u t t o n,89
telec ommuter ap p lication,64, 67, 1130telec ommuting,1470Answer Sup ervision,298
Coverag e of Calls Red irec ted  Off Net 
(CCRON),297Personal Station Ac c ess,298
Telecommuting Access
c ommand s,1072sc reen,963
telep hone dialing
d ata c all p reind ic ation,411DCP data modules,410
one-b utton transfer to d ata,410return-to-voic e,410TEL ESEER,1238, 1240
templates, using to ad d  p hones,53temporary bridged appearance,1546Tenant
c ommand s
,1072sc reen,964tenant p artitioning,41, 1548
terminal and  trunk restrictions,1315Terminal Parameters
c ommand s,1072
sc reen,967Terminal Self Ad ministration (TSA)
assigning a security code,100
description,100fixing p roblems,102Terminal Translation Initialization (TTI),59, 1558
Terminating  Extension Group  (TEG)
assigning,183
c ommand s,1073description,1563sc reen,971
termination restric tionssee also Restriction—Controlled
Tie trunks,361, 1580
time b utton,79time d ivision multip lexing (TDM),1443Time of Day Coverage,1219
c ommand s,1073defining,137sc reen,974
Ti m e  o f  D a y  Ro u t i n g
c ommand s,1073description,1565
sc reen,975
time, setting,10
Ti m e - o f - D a y
routing,173timer b utton,89
timers, attend ant,1160TOD routing override button,77, 84Toll Analysis
commands
,1074sc reen,977toll fraud,317, 1277, 1590
15 tip s to p revent,319potential,1396p revention,1150
Toll Fraud  Intervention Hotline,317toll restrictions, see Restric tion—Controlled
tones
call progress
,1221, 1614c all waiting,1614c onferenc e,1497
p riority c all waiting,1304reset shift d ial tone,1484sp ec ial ring ing,1304
warning,1497total restrictions, see Restric tion—Controlled
trac ing  calls, see Malic ious Call Trac e (MCT)
trac king c alls b y acc ount cod es
,458trad emarks,xxiTransfer,1566
Transfer Up on Hang-up,1566transit network selec tions,1309translations
copy protection
,15restoring , see your maintenanc e b ooksaving,14
translations, DEFINITY One
saving , DEFINITY One,17transmission and  sup ervisory sig naling  for 
trunks and  trunk g roup s
,1581Traveling  Class Marks (TCM)
c all-orig inating  fac ilities,1349
c all-terminating  fac ilities,1350description,1349ISDN,1415
sec urity measures,1590trunk answer from any station (TAAS),151
trunk flash,81, 1574Trunk Group
ad d ing  trunks,368
commands,1074malfunc tions,1174nig ht servic e, setting  up,155
removing  trunk g roups,372removing  trunks,371sc reen,980
test c alls,1200 
						

							DEFINITY ECS Release 8.2
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June 2000
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Trunk Group  Ad ministration
Call b y Call (CBC) Servic e Selec tion
,1305DS1 Trunk Servic e,1328Facility and Nonfac ility Assoc iated Signaling  
(FAS and  NFAS)
,1342Wi d e b an d  Sw it c hi n g,1600trunk g roup  nig ht servic e b utton,89
trunk ID b utton,89Trunk to Trunk Transfer,1572trunking facilities,1182
trunks
security alert,351turnaround s,1569
trunks and  trunk groups,1074, 1576transmission and  supervisory 
signaling,1581
TTI , see Terminal Translation Initialization
U
uniform c all distrib ution (UCD)
b usy verification
,1202test c alls,1200Uniform Dial Plan
sc reen,
 see DEFINITY ECS Ad ministration for 
Network Connectivity
Uniform Dial Plan (UDP)
assigning  shortc ut d ialing
,213United King d om trunk flash,1574universal digital signaling level 1 circuit pack, 
wideband switching
,438unloc k func tions,1586upgrading phones,57
usag e alloc ation p lans (UAP),1309user defined language displays,1149user-d efined lang uag e
Leave Word  Calling  (LWC)
,1418users
nonsup eruser,7
superuser,7
V
VDN in a Coverag e Path (VICP), c all 
coverage,1222Vec tor Direc tory Numb er (VDN),180
Vec tor Routing  Tab le
sc reen, see DEFINITY ECS Guid e to ACD 
Call Centers
Vec tor Routing  Tab le, se e  D EFI N I TY EC S G ui d e 
to ACD Call Centers
Vec tors and  VDNs
adding a VDN
,180commands,1056d eleting  a step,178
description,180d iagnosing  a vec tor p roblem,178inserting  a step,177
list of op tions,176manag ing,170messag es,175
p laying  an announcement,173q ueueing  calls,172red irec ting  c alls,175
sc reen,1045sec urity alert,170, 180time-of-d ay routing,173
VDN c ommands,1074viewing VDNs,181VIA S, see Visually Imp aired  Attend ant Servic e
vid eo conferenc ing
,245view b utton,75visual alerting,1322
Visually Imp aired  Attend ant Servic e 
(VIAS),1162voic e mail sec urity,1590
voic e mailb ox p assword s,1590voic e messag e retrieval, d esc rip tion,1586voic e messag ing  systems,1588
voice pag ing  over loud sp eakers
fixing p roblems,391setting up,389
voice terminals, see phones
VuSt at s  b u t t on,90VuSt at s  D is p l a y For m at
sc reen,
 see DEFINITY ECS Guid e to ACD 
Call Centers
W
warning  and  conferenc e tones,1497WATS trunks
adding
,352description,1580whisper paging,91, 398, 1595
Wideband Support Options
sc reen,781Wideband Switching
ad ministering
,446, 1600ap p lic ations,1600b locking  p revention,445, 1612
c hannel alloc ation,436, 1601c hannel servic e unit,439d ata b ackup  c onnec tion,440, 1605
d ata servic e unit,439 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1693  
Wideband Switching, (continued)
description
,435, 1600d irec tion of trunk/hunting  within 
fac ilities,442, 1607
endpoint applications,438, 1602examples,1605fac ility lists,441, 1606
g lare p revention and  resolution,445, 1610H0 c hannels,443, 1609H11 channels,1607
H11channels,442H12 channels,443, 1608high-sp eed vid eo c onferencing,1605
ISDN-PRI terminal ad apters,438ISDN-PRI trunk g roup s and  channel 
alloc ation,441
ISDN–PRI trunk g roup s and c hannel 
alloc ations,1606line-sid e (T1 or E1) fac ility,439
N x DS0 c hannels,444, 1609networking,441nonsig naling  c onfig urations,1604
p ort network (PN) p referential trunk 
routing,1607PRI-endpoints,438
p rimary d ata connec tivity,440scheduled batch processing,440typic al uses,437, 1602
universal d ig ital signaling level 1 c ircuit 
pack,438wid eband acc ess end point,439
work code button,91world  class BRI d ata module,420World Class Tone Detection,1614
X
X.25 Ad junc t Data Mod ule sc reen, see Data 
Mod ule screen
X.25 data mod ule
,420 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
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