Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
517 Call Vector 
17
Lock
This field controls access to the vector from Lucent CentreVu
® products.
NOTE:
Always lock vectors that contain secure information (for example, 
access codes).
Basic
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (Basic) field is 
y.
EAS
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Expert Agent Selection (EAS) field is 
y.
NOTE:
When Expert Agent Selection (EAS) field is y, the help messages and error 
messages associated with this screen will reflect a terminology change from 
“Split” to “Skill”. In addition, the vector commands entered also will be 
affected by this terminology change (for example, check backup split 
becomes check backup skill when EAS is enabled).
G3V4 Enhanced
A display-only field indicating whether you can use G3V4 Enhanced Vector 
Routing commands and features. 
ANI/II-Digits
A display-only field indicating whether you can use ANI and II-Digits Vector 
Routing Commands. ANI/II-Digits Routing requires that the 
G3V4 Enhanced 
field be 
y. 
Valid entries Usage
y
You do not want this vector to be accessible to these client 
programs. Locked vectors can only appear and be administered 
through the SAT or a terminal emulator.
nGives CentreVu® CMS and CentreVu® Control Center users 
the ability to administer this vector from these client programs.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
518 Call Vector 
17
ASAI Routing
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the CallVisor Adjunct/Switch Applications Interface 
(ASAI) Routing field is 
y.
Prompting
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (Prompting) field is 
y.
LAI
A display-only field indicating whether Look-Ahead Interflow is enabled.
G3V4 Adv Route
A display-only field indicating whether you can use the G3V4 Advanced Vector 
Routing commands.
CINFO
A display-only field indicating whether, on the System-Parameters 
Customer-Options screen, the Vectoring (CINFO) field is 
y.
BSR
A display-only field indicating that on the System-Parameters Customer-Options 
screen, the Vectoring (Best Service Routing) field is 
y. Thus, you can use BSR 
commands and command elements in your vectors. An 
n indicates that the BSR 
option is not enabled.
01 through XX
Enter vector commands as required (up to the maximum allowed in your 
configuration). For more information, refer to DEFINITY ECS Call 
Vectoring/EAS Guide.
Valid entries Usage
adjunct
Causes a message to be sent to an adjunct requesting routing 
instructions.
announcementProvides the caller with a recorded announcement.
busyGives the caller a busy signal and causes termination of 
vector processing.
checkChecks the status of a split (skill) for possible termination of 
the call to that split (skill). 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
519 Call Vector 
17
collectAllows the user to enter up to 16 digits from a touch-tone 
phone, or allows the vector to retrieve Caller Information 
Forwarding (CINFO) digits from the network.
considerDefines the resource (split, skill, or location) that is checked 
as part of a Best Service Routing (BSR) consider series and 
obtains the data BSR uses to compare resources.
converse-onDelivers a call to a converse split (skill) and activates a voice 
response script that is housed within a Voice Response Unit 
(VRU).
disconnectEnds treatment of a call and removes the call from the switch. 
Also allows the optional assignment of an announcement that 
will play immediately before the disconnect.
gotoAllows conditional or unconditional movement (branching) 
to a preceding or subsequent step in the vector.
messagingAllows the caller to leave a message for the specified 
extension or the active or latest VDN extension.
queue-toUnconditionally queues a call to a split or skill and assigns a 
queueing priority level to the call in case all agents are busy.
reply-bestUsed only in status poll vectors in multi-site Best Service 
Routing applications, where it “returns” best data for its 
location to the primary vector on the origin switch.
route-toRoutes calls either to a destination that is specified by digits 
collected from the caller or an adjunct (route-to digits), or 
routes calls to the destination specified by the administered 
digit string (route-to number).
stopHalts the processing of any subsequent vector steps.
wait-timeDelays the processing of the next vector step if a specified 
delay time is included in the command’s syntax. Also 
provides feedback (in the form of silence, ringback, or music) 
to the caller while the call advances in queue.
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
520 CAMA Numbering Format 
17
CAMA Numbering Format
This screen administers the Centralized Automatic Message Accounting (CAMA) 
trunks and provides Caller’s Emergency Service Identification (CESID) 
information to the local community’s Enhanced 911 system through the local 
tandem office.
This screen provides the CESID format by extension number or number blocks. 
This allows for multiple CESID formats to be sent over multiple CAMA trunk 
groups allowing for mixed station numbering plans and some limited conversion 
from non-DID to DID numbers typically required by the Private 
Switch/Automatic Location Interface (PS/ALI) database.
The default CESID defines the CESID for all extensions that are not defined in the 
Ext Code field.
There are 446 CESID entries over 15 pages. The first page contains the Default 
CESID and 26 extensions to CESID entries. The second through fifteenth pages 
each contain 30 extensions to CESID entries.
Field descriptions for page 1
Screen 46. CAMA Numbering Format 
change cama-numbering                                               Page 1 of 15
                         CAMA NUMBERING - E911 FORMAT
System CESID Default: _____________
Ext  Ext                   Total         Ext  Ext                   Total
Len Code      CESID      Length         Len  Code      CESID      Length
__ _____ ____________  __             __  _____  __________     __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  _____  ___________    __
__ _____ ____________  __ __  ______ ___________    __
__  _____  ____________    __             __  ______ ___________    __
__  _____  ____________    __             __  ______ ___________    __
__  _____  ____________    __             __  ______ ___________    __
__  _____  ____________    __             __  ______ ___________    __
__  _____  ____________    __             __  ______ ___________    __ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
521 CAMA Numbering Format 
17
System CESID Default
Ext Len
Ext Code
CESID
Total Length
Valid entries Usage
1 to 16 digits Enter a default CESID. This number will be sent over the 
CAMA trunk if the Ext Code field does not have an entry.
Valid entries Usage
1
 to 5  Enter the number of digits in the extension.
Valid entries Usage
Up to 5 digits Enter the leading digits or all of the digits in the extension for 
the specified CESID. If the extension length is greater than the 
number of digits in the extension code, the extension code will 
be interpreted as a block of digits.  For example, if the 
extension length is 4 and the extension code is 11, the CESID 
will serve extensions 1100 through 1199.  The Ext Code 11 is 
for a DID block.  An Ext Code of 126 might point a non-DID 
block to a nearby DID extension 5241666.
Valid entries Usage
1 to 11 digits Enter the number that will be used to identify the calling 
terminal within an emergency service system. This field may 
represent a prefix to an extension or the entire CESID.
Valid entries Usage
1–16
  Enter the total number of digits to send. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
522 CDR System Parameters 
17
CDR System Parameters
Use the Call Detail Recording (CDR) System Parameters screen to set parameters 
for the types of calls you want to record and how to format the information. You 
can use CDR records to determine call costs, diagnose problems, detect abuse, 
and optimize your network. 
Field descriptions for page 1
Screen 47. CDR System Parameters screen
Node Number (Local PBX ID)
This field displays the DCS switch node number in a network of switches. 
CDR Date Format
Use this field to select the format for the date stamp that begins each new day of 
call records. 
Valid entries Usage
month/day
  
day/month
Choose the format that is most appropriate for your situation. If 
your company has many different sites, you may need to use 
the same format as the other locations. 
 change system-parameters cdr 
                              CDR SYSTEM PARAMETERS
                                                                   Page 1 of X
Node Number (Local PBX ID): 1 CDR Date Format: _________
        Primary Output Format: ___________        Primary Output Ext: _____
      Secondary Output Format: ___________      Secondary Output Ext: _____
             Use ISDN Layouts? _                 EIA Device Bit Rate: ____
         Use Enhanced Formats? _
Modify Circuit ID Display? _ Remove # from Called Number? _
Record Outgoing Calls Only? _            Intra-switch CDR? _
    Suppress CDR for Ineffective Call Attempts? _  Outg Trk Call Splitting? _
        Disconnect Information in Place of FRL? _  Outg Attd Call Record? _
Interworking Feat-flag? _
   Force Entry of Acct Code for Calls Marked on Toll Analysis Screen? _
                                      Calls to Hunt Group - Record: __________
  Record Called Vector Directory Number Instead of Group or Member? _
           Record Called Agent Login ID Instead of Group or Member? _
Inc Trk Call Splitting? _  Inc Attd Call Record? _ 
    Record Non-Call-Assoc TSC? _           Call Record Handling Option: _________
        Record Call-Assoc TSC? _   Digits to Record for Outgoing Calls: _________
     Privacy - Digits to Hide: _               CDR Account Code Length: __ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
523 CDR System Parameters 
17
Primary Output Format
Controls the format of the call records sent to the primary output device.
Primary Output Extension
This field determines where the switch sends the CDR records, and is required if 
you specify a Primary Output Format. 
Valid entries Usage
customized
Use this option if you have special call accounting needs that 
standard record formats do not accommodate. If you use a 
customized record format, you need to have call accounting 
software that is also customized to receive these records. 
Consult with your call accounting vendor before using this 
option. 
printerUse printer if you are sending the call detail records to a 
printer rather than to a record collection or call accounting 
system. 
59-char
expanded
lsu
lsu-expand
int-direct
int-isdn
int-process
teleseer
unformattedThe remaining formats are standard record formats. The one 
you use must be compatible with your call accounting 
software. Verify this through your vendor or the accounting 
system documentation.
Valid entries Usage
eia
If you use the EIA port to connect the CDR device, enter 
eia. This is not a valid option on G3r systems. 
Extension number This is the extension of the data module (if used) that links 
the primary output device to the switch.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
524 CDR System Parameters 
17
Secondary Output Format
Controls the format of the call records sent to the secondary output device. 
!CAUTION:
Only qualified (Lucent Technologies) service personnel should administer a 
secondary output device. This option may cause loss of data when the buffer 
contains large amounts of data.
Secondary Output Extension
Appears when the secondary output format is administered.
Use ISDN Layouts
ISDN Layouts provide more accurate information about the inter-exchange carrier 
and ISDN network services used for a call. This affects lsu and printer output 
formats, as well as any format with ISDN layouts, such as “teleseer.” 
Valid entries Usage
lsu
unformatted
int-direct
int-process
These are the only formats you can use for a secondary output 
device. The format must be compatible with your call 
accounting software. Verify this through your vendor or the 
accounting system documentation. 
Valid entries Usage
eia
Use this if the secondary output device is connected to the 
eia port. This is not a valid option on G3r systems. 
Extension number  This is the extension of the data module (if used) that links 
the secondary output device to the switch. 
Valid entries Usage
y/n
Enter y to enable the use of the ISDN version of the specified 
primary output format. You cannot use ISDN formats and 
Enhanced formats at the same time.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
525 CDR System Parameters 
17
EIA Device Bit Rate
Applies to G3si only. Displays if either Primary or Secondary Output Format is 
eia.
Use Enhanced Formats
Enhanced formats provide additional information about time in queue and ISDN 
call charges, where available. This affects the expanded, “teleseer”, lsu, 
printer, and unformatted output formats. 
Modify Circuit ID Display
This affects the “printer,” “teleseer,” and “59-character” output formats.
Remove # From Called Number
 
Valid entries
300
1200
2400
9600
Enter the baud rate of the CDR device connected to the EIA 
port. 
Valid entries Usage
y/n
Enter y to enable the use of the Enhanced version of the 
specified primary output format. You cannot use Enhanced 
formats and ISDN formats at the same time. 
Valid entries Usage
y
 Enter y to display the circuit ID in its actual format (100’s, 
10’s, units). For example, circuit ID 123 displays as 123. You 
might need to verify that your output device can accept this 
format.
n Enter n to display the circuit ID in its default format (10’s, 
units, 100’s). For example, circuit ID 123 appears as 231. 
Valid entries Usage
y
Enter y to have the “#” (or “E”) symbol removed from the 
Dialed Number field of the call detail record. You might need 
to verify that your output device can accept this format.
n Enter n to have the trailing “#” (or “E”) symbol appear in the 
Dialed Number field whenever inter-digit time out occurs or 
users dial # to indicate the end of dialing. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
526 CDR System Parameters 
17
Record Outgoing Calls Only
Intra-Switch CDR
Suppress CDR for Ineffective Call Attempts
Ineffective call attempts are calls that are blocked because the user did not have 
sufficient calling privileges or because all outgoing trunks were busy. This 
includes the unavailable incoming or outgoing trunks due to trunk usage 
allocation for ISDN Call-by-Call Service Selection trunks, incoming calls rejected 
by the switch due to NSF mismatch, and ISDN calls that did not complete at the 
far end, if a cause value was provided. These calls appear on the CDR record with 
a condition code “E.”
Outg Trk Call Splitting
See ‘‘
Call Splitting’’ on page 1233 for more information. 
Valid entries Usage
y
Enter y to record only outgoing calls. This can save space if 
you are only concerned with charges for outbound calls.
n Enter n to record both outgoing and incoming calls.
Valid entries Usage
y/n
Enter y to record calls within the switch. If you choose this 
option, you must complete the Intraswitch CDR screen to 
indicate which extensions to monitor. 
Valid entries Usage
y
 Enter y to ignore ineffective call attempts. Use this if you have 
limited storage space for CDR records and records often 
overrun the buffer.
n Enter n to report ineffective call attempts. This can tell you if 
your users are often unable to place outgoing calls, or if a large 
number of incoming calls are not completed. You can also use 
this if you need to have records of attempts to contact a client, 
and are using ISDN trunks. Using this option requires more 
space for records.
Valid entries Usage
y/n
 Enter y to create separate records for each portion of outgoing 
calls that are transferred or conferenced.