Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
557 Console Parameters 
17
Alternate FRL Station
This is a display-only field. It displays the extension of the alternate facility 
restriction level (FRL) activation station.
Backup Alerting
Indicates whether or not system users can pick up alerting calls if the attendant 
queue has reached its warning state.
DID-LDN Only to LDN Night Ext.
Field descriptions for page 2
Screen 58. Console Parameters — Default Attendant Group
Timed Reminder on Hold (sec)
Enter the time in seconds that a call remains on hold at the console before the 
attendant is alerted. In a CAS arrangement, the main and the branch consoles 
(when administered) should be administered the same.
Valid entries Usage
y
Enter y to allow only listed directory number (LDN) calls to go 
to the listed directory night service extension.
n Enter n if you want all attendant seeking calls to route to the 
LDN night service extension.
change console-parameters                                       Page   2 of   4
                              CONSOLE PARAMETERS
TIMING
  Time Reminder on Hold (sec): 10           Return Call Timeout (sec): 10
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec): 20                      Alerting (sec): 40
                               Secondary Alert on Held Reminder Calls? y
ABBREVIATED DIALING
     List1: group    1        List2:                   List3:
            SAC Notification? n
                           COMMON SHARED EXTENSIONS
            Starting Extension:                  Count: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
558 Console Parameters 
17
Return Call Timeout (sec)
Enter the time in seconds before a split away call (call extended and ringing a 
station or otherwise split away from the console) returns to the console. Be sure to 
allow five seconds for each ring at all points in a coverage path to ensure the entire 
path is completed before the call returns to the console.
Time In Queue Warning (sec)
Enter the number of seconds a call can remain in the attendant queue before 
activating an alert.
No Answer Timeout (sec)
Enter the number of seconds a call to the attendant can remain unanswered 
without invoking a more insistent sounding tone. Be sure to allow five seconds for 
each ring at all points in a coverage path to ensure the entire path is completed 
before the call returns to the console.
Alerting (sec)
Enter the number of seconds after which a held or unanswered call is disconnected 
from an attendant loop and routed to another attendant or night service
Secondary Alert on Held Reminder Calls?
List1, List2, List3
You can assign up to 3 abbreviated dialing lists to each attendant. However, you 
cannot assign a personal list to an attendant.
Valid entries Usage
y
 Enter y to begin attendant alerting for Held Reminder Calls 
with secondary alerting.
nEnter n to have held reminder calls alert the attendant the 
same as normal calls. Normal calls start with primary alerting 
and switch to secondary alerting when the No Answer 
Timeout expires.
Valid entries Usage
enhanced
Allows the attendant to access the enhanced system abbreviated 
dialing list.
groupAllows the attendant to access the specified group abbreviated 
dialing list. You also must enter a group number.
systemAllows the attendant to access the system abbreviated dialing list. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
559 Console Parameters 
17
SAC Notification
Enables or disables Enhanced Attendant Notification for Send All Calls.
Common Shared Extension—Starting 
Extension
These extension numbers can be used by the attendant to park calls.
Common Shared Extension—Count
Enter a number to indicate the number of consecutive extensions, beginning with 
the Start Extension to be used as common, shared extensions. For example, if you 
enter a starting extension of 4300 and a count of 3, the system provides three 
consecutive extension numbers (4300, 4301, and 4302) for parking calls.
The extensions should be assigned to the optional Attendant Selector Console in 
the 00 through 09 block (bottom row) in any hundreds group for easy 
identification by the attendant. The lamp associated with the number will identify 
call parked or no call parked, instead of busy or idle status.
Field descriptions for page 3
Screen 59. Console Parameters — Default Attendant Group 
change console-parameters                                              Page 3 of 4
                                CONSOLE PARAMETERS
QUEUE PRIORITIES
            Emergency Access:1_
             Assistance Call:2_
                     CO Call:2_
            DID to Attendant:2_
                    Tie Call:2_
         Redirected DID Call:2_
             Redirected Call:2_
                 Return Call:2_
                 Serial Call:2_
 Individual Attendant Access:2_
             Interpositional:2_
VIP Wakeup Reminder Call:2_
Miscellaneous Call:2_
  
 Call-Type Ordering Within Priority Levels? n   
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
560 Console Parameters 
17
Queue Priorities
Attendant Priority Queue allows attendants to answer calls by call category (for 
example, by trunk type). The Attendant Priority Queue handles incoming calls to 
an attendant when the call cannot be immediately terminated to an attendant. The 
calling party hears ringback until an attendant answers the call.
You may assign the same priority level to more than one call. Priority 1 is the 
highest priority and is the default for Emergency Access. Assign a priority level 
from 
1 through 13 to each of the call types.
The attendant call categories are:
nEmergency Access — A call from a telephone user who dials the 
emergency access code (default is highest-priority level)
nAssistance Call— A call from a telephone user who dials the 
attendant-group access code, or from a telephone that has the Manual 
Originating Line Service feature activated
nCO Call — An incoming trunk call (CO/FX/WATS trunk) to an attendant 
group. This does not include trunk calls that return to the attendant group 
after a timeout or deferred attendant recall.
nDID to Attendant — An incoming DID trunk call to an attendant group. 
This does not include trunk calls that return to the attendant group after a 
timeout or deferred attendant recall.
nTie Call — An incoming TIE trunk call (dial-repeating or direct types) to 
an attendant group. This does not include trunk calls that return to the 
attendant group after a timeout or deferred attendant recall.
nRedirected DID Call — A DID or ACD call that times out due to 
ring/no-answer, busy condition (if applicable), or Number Unobtainable 
and reroutes to the attendant group.
nRedirected Call — A call assigned to one attendant, but redirected to the 
attendant group because the attendant is now busy
nReturn Call — A call returned to the attendant after it times out. If the 
attendant is now busy, the call redirects to the attendant group.
nSerial Call — A call from the Attendant Serial Call feature when an outside 
trunk call (designated as a serial call by an attendant) is extended to and 
completed at a telephone, and then the telephone user goes on-hook. If the 
attendant who extended the call is busy, the call redirects to the attendant 
group.
nIndividual Attendant Access — A call from a telephone user, incoming 
trunk call, or a system feature to the Individual Attendant Access (IAA) 
extension of a specific attendant. If the attendant is busy, the call queues 
until the attendant is available. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
561 Console Parameters 
17
nInterposition — A call from one attendant to the Individual Attendant 
Access (IAA) extension of another attendant
nVIP Wakeup Reminder Call — A VIP Wakeup reminder call.
nMiscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels? 
If you use call-type ordering, calls to the attendant are first grouped by the queue 
priority level, then by call type, and, finally, in the order received.
The call types, in descending order of priority, are:
nType 1 call: outgoing public-network calls receive answer supervision 
when the Answer Supervision Timer of the trunk group expires, even if the 
trunk is actually still ringing. Also, incoming calls when answered by the 
attendant.
nType 2 call: incoming external public-network calls before they receive 
answer supervision or before the Answer Supervision Timer of the trunk 
group expires
nType 3 call: all other calls (internal calls, conference calls, and tie-trunk 
calls of any type)
Note that external public-network calls have priority over all other calls including 
conference calls. And, answered public-network calls have priority over those 
calls not yet answered.
Valid entries Usage
y
Enter y if you want to present calls by call type. You can 
assign a type-disp button on the Attendant Console
 screen so 
that the attendant can review the call type for the active call.
n Enter n if you wish the calls to be queued in chronological 
order by queue priority level. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
562 Console Parameters 
17
Field descriptions for page 4
Screen 60. Console Parameters — Default Attendant Group 
ASSIGNED MEMBERS (Installed attendant 
consoles)
Display-only field that shows all attendants in the group. You administer the 
individual attendant consoles on the Attendant Console
 screen.
Grp
Display-only field that lists the Attendant Group number.
TN
Display-only field that lists the Tenant Partition number.
 
change console-parameters Page 4 of 4
                               CONSOLE PARAMETERS
  ASSIGNED MEMBERS ( Installed attendant consoles )
Type Grp TN Type Grp TN
             1:  1 1             9:  1 1
             2:  1 1            10:  1 1
             3:  1 1            11:  1 1
             4:  1 1            12:  1 1
             5:  1 1            13:  1 1
             6:  1 1            14:  1 1
             7:  1 1            15:  1 1
             8:             1                16:  1 1 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
563 Coverage Answer Group 
17
Coverage Answer Group
This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for 
another user. For example, if several secretaries are responsible for answering a 
department’s redirected calls, all the secretaries could be assigned to an answer 
group. The answer group is assigned a group number, and that group number 
appears in the department’s coverage path. All phones in an answer group ring 
(alert) simultaneously. Any member of the group can answer the call.
Each coverage answer group is identified by a number from 1 through the 
maximum number allowed by your system configuration (refer to DEFINITY ECS 
System Description). The members of the group are identified by their extension 
number. Any phone, including those administered without hardware (X-ported 
(but not attendants) can be assigned to a coverage answer group. Note that 
members whose extensions are X-ported will not be alerted.
Field descriptions for page 1
Screen 61. Coverage Answer Group 
Group Number
A display-only field when the screen is accessed using an administration 
command such as 
add or change.
change coverage answer-group 3 Page 1 of 1
COVERAGE ANSWER GROUP
Group Number: 3___
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name  Ext  Name
1: ____ ___________________________ 5: ____ ___________________________
2: ____ ___________________________ 6: ____ ___________________________
3: ____ ___________________________ 7: ____ ___________________________
4: ____ ___________________________ 8: ____ ___________________________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
564 Coverage Answer Group 
17
Group Name
Enter the group name you want to use to identify this group.
Tip:
Enter the extension numbers that are group members. This allows a list 
coverage answer group command to be used to list the phones that will be 
alerted. The list command can be used in conjunction with the list station, 
list coverage path, and list hunt group commands to determine stations 
involved in call coverage. This makes it possible to follow call coverage for 
any extension, allowing the administrator to easily track call coverage 
paths.
Ext
Enter the extension number (may not be a Vector Directory Number extension) for 
each member of this coverage answer group. 
Name
This display-only field indicates the name assigned when the member’s phone is 
administered.
Valid entries Usage
Up to 27 characters  For example, typing pool, room 12, secy, and so on.
Valid entries Usage
An assigned extension for a station. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
565 Coverage Path 
17
Coverage Path
This screen implements Call Coverage Paths. The screen provides the means to 
specify the call coverage criteria, the points in the coverage path used to redirect 
calls, and the number of times a principal’s phone rings before the call redirects to 
coverage.
Field descriptions for page 1
Screen 62. Coverage Path screen
Coverage Path Number
A display-only field indicating the coverage path being administered.
Hunt After Coverage
Valid entries Usage
y
Coverage treatment continues by searching for an available 
station in a hunt chain that begins with the hunt-to-station 
assigned on the station screen of the last coverage point.
n  Coverage treatment is terminated; the call is left at the last 
available location (principal or coverage point).
  
change coverage path 2 Page  1 of  1
COVERAGE PATH
Coverage Path Number: 2
Hunt After Coverage: n
Next Path Number: ___  Linkage: ___  ___
COVERAGE CRITERIA
Station/Group Status  Inside Call  Outside Call
Active? n  n
Busy? y  y
Don’t Answer?  y  y Number of Rings:2
All? n  n
DND/SAC/Goto Cover?  y  y
COVERAGE POINTS
   Terminate to Coverage Pts. with Bridged Appearance? n
Point1: ____ Point2: ____ Point3: ____
Point4: ____ Point5: ____ Point6: ____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
566 Coverage Path 
17
Next Path Number
Enter the next coverage path in a coverage path chain. Refer to ‘‘
Call Coverage’’ 
on page 1210 for more information. If the coverage criteria of the current 
coverage path is not satisfied, the system steps down this chain until it finds a 
coverage path with redirection criteria that matches the call status. If the chain is 
exhausted before the system finds a match, the call does not redirect to coverage. 
No path number here indicates that this path is the only path for the principal.
Linkage
Display-only fields that show the (up to) two additional coverage paths in the 
coverage path chain. (See above.)
COVERAGE CRITERIA
COVERAGE CRITERIA are the conditions that, when met, cause the call to 
redirect to coverage. Assign one of the following:
Valid entries Usage
1
 to 999
Valid entries Usage
Active
Calls redirect if at least one call appearance is busy.
BusyCalls redirect if all call appearances that accept incoming calls 
are busy.
Don’t AnswerCalls redirect when the specified number of rings has been 
exceeded.
AllCalls redirect immediately to coverage and overrides any 
other criteria with a 
y in this column.
DND/SAC/Goto 
CoverMust be assigned before a user can activate Do Not Disturb 
(Hospitality Services), Send All Calls (SAC), or Go to Cover 
features. Allows a calling user, when calling to another 
internal extension, to redirect a call immediately to coverage 
by pressing a 
GO TO COVER button. Allows a principal 
temporarily to direct all incoming calls to coverage, 
regardless of the other assigned coverage criteria by pressing 
the 
SEND ALL CALLS (or DO NOT DISTURB) button. Send All Calls 
also allows covering users to temporarily remove their phones 
from the coverage path.