Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							Setting up telecommuting 
297 Configuring DEFINITY ECS for telecommuting 
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DEFINITY ECS Release 8.2
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Setting up telecommuting
Configuring DEFINITY ECS for 
telecommuting
Telecommuting emphasizes the ability to perform telephony activities while 
remote from the DEFINITY ECS. It is a combination of four features which 
permit you to remotely perform changes to your station’s Coverage and Call 
Forwarding.
NOTE:
If you are operating in a DCS environment, you need to assign a different 
telecommuting-access extension to each switch and tell your users which 
extension they should use. A user can set up call coverage from any of the 
DCS nodes, but needs to dial the telecommuting-access extension of the 
node on which their station is defined before using the feature access code.
nCoverage of Calls Redirected Off Net (CCRON) allows you to redirect 
calls off-net onto the public network and bring back unanswered calls for 
further coverage.
NOTE:
If a call covers or forwards off net and an answering machine answers 
the call or it is directed to a cellular phone and a cellular 
announcement is heard, the switch views this call as an answered call. 
The switch does not bring the call back to the switch for further 
routing. 
						

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nThe Extended User Administration of Redirected Calls feature allows you 
to change the direction of calls to your station. This activates the capability 
to have 2 coverage path options. These 2 path options can be specified on 
the station screen; however, unless the Can Change Coverage field is set to 
y on the Class of Restriction screen the second path option cannot be 
populated.
nThe Personal Station Access feature gives you an extension number, a 
Merge feature access code, and a personalized security code and tells you 
which office phone you can use. This allows you to take your phone, as 
long as the phones are the same type, anywhere on the same switch. 
nThe Answer Supervision feature provides supervision of a call directed out 
of the switch either by coverage or forwarding and determines whether the 
switch should bring the call control back.
Before you start
Ensure you have the following equipment:
nTone Clock — Tone Detector and Call Classifier 
nCall Classifier — Detector
n1264-TMx software
nDEFINITY extender — switch module or standalone rack mount (Digital 
Communications Protocol (DCP) or Integrated Services Digital Network 
(ISDN))
For more information about this equipment, refer to the DEFINITY ECS 
System Description.
Verify the following fields on the System Parameters Customer-Options
 screen 
are set to y.
nCvg Of Calls Redirected Off-Net
nExtended Cvg/Fwd Admin
nPersonal Station Access
nTerminal Translation Initialization (TTI)
If neither DEFINITY extender nor the System Parameters Customer Options 
fields are configured, contact your Lucent representative.
Verify the telecommuting access extension is a direct inward dialing (DID) or a 
central office (CO) trunk destination for off-premises features to work.  
						

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Configure terminal translation initialization (TTI) for personal station access 
(PSA). For information about configuring TTI, refer to ‘‘
Setting up Personal 
Station Access’’ on page 300.
Configure Security Violation Notification for Station Security Codes. For 
information about Security Violation Notification, refer to ‘‘
Setting up security 
violations notification’’ on page 341.
Instructions
In our example, we set up the telecommuting extension and enable coverage of 
calls redirected off-net.
To configure DEFINITY ECS for telecommuting:
1. Type
 change telecommuting-access and press RETURN.
The Telecommuting Access
 screen appears.
2. In the Telecommuting Access Extension field, type 
1234 and press ENTER. 
This is the extension you are configuring for telecommuting. 
3. Type 
change system-parameters coverage and press RETURN.
The System Parameters Call Coverage / Call Forwarding
 screen appears.
4. In the Coverage Of Calls Redirected Off-Net Enabled field, type 
y and 
press 
ENTER.
Related topics
Refer to ‘‘
Telecommuting Access’’ on page 963 for information about and field 
descriptions on the Telecommuting Access screen.
 TELECOMMUTING ACCESS
Telecommuting Access Extension: 1234 
						

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Setting up Personal Station Access
Personal Station Access (PSA) allows you to associate the preferences and 
permissions assigned to your own extension with any other compatible phone. 
When you request a PSA associate, the system automatically dissociates another 
extension from the phone. 
Preferences and permissions include the definition of terminal buttons, 
abbreviated dial lists, and class of service (COS) and class of restriction (COR) 
permissions assigned to your station. Extensions without a COS, such as Expert 
Agent Selection (EAS) agents or hunt groups, cannot use PSA. 
PSA requires you to enter a security code and can be used on-site or off-site. 
Invalid attempts to associate a phone generate referral calls and are recorded by 
Security Violation Notification, if that feature is enabled. If you interrupt the PSA 
dialing sequence by pressing the release button or by hanging up, the system does 
not log the action as an invalid attempt.
The dissociate function within PSA allows you to restrict the features available to 
a phone. When a phone has been dissociated using PSA, it can be used only to call 
an attendant, or to accept a Terminal Translation Initialization (TTI) or PSA 
request. You can enable a dissociated set to make other calls by assigning a special 
class of restriction. This is described in detail in the More Information section 
below.  
NOTE:
Once a phone has been associated with an extension, anyone using the 
terminal has the capabilities of the associated station. Be sure to execute a 
dissociate request if the terminal can be accessed by unauthorized users. 
This is particularly important if you use PSA and Digital Communications 
Protocol (DCP) extenders to permit remote DCP access.
Before you start
Verify that Personal Station Access is set to y on the Class of Service (COS)  
screen.
Verify that the extension has a COS that allows PSA. 
						

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Instructions
In our example, we specify the TTI State, the Record PSA/TTI Transactions, the 
class of service, and the feature access codes set up PSA.
To set up Personal Station Access:
1. Type 
change system-parameters features and press RETURN.
The Feature-Related System Parameters
 screen appears.
2. Complete the following fields and press 
ENTER.
a. Type 
voice in the TTI State field.
b. (Optional) Type
 y on the Record PSA/TTI Transactions in History 
Log field. 
These fields display only when the Terminal Translation 
Initialization (TTI) Enabled field on this screen is set to y.
3. Type 
change cos and press RETURN.
The Class of Service
 screen appears.
4. Type 
y in the Personal Station Access (PSA) 1 field and press ENTER.
5. Type 
change feature-access-codes and press RETURN.
The Feature Access Code (FAC) screen appears.
6. Complete the following fields and press 
ENTER.
a. Type 
#4 in the Personal Station Access (PSA) Associate Code field.
This is the feature access code you will use to activate Personal 
Station Access at a phone.
b. Type 
#3 in the Dissociate Code field.
This is the feature access code you will use to deactivate Personal 
Station Access at a phone.
More information
You can allow users to place emergency and other calls from phones that have 
been dissociated. To enable this, you must first assign a class of restriction (COR) 
for PSA-dissociated phones. You do this on the ‘‘
Feature-Related System 
Parameters’’ screen. In addition, you must set the restrictions for this COR on the 
‘‘
Class of Restriction’’ screen. 
If you want users to be able to place emergency calls from dissociated phones, it is 
also a good idea to have the system send calling party number (CPN) or automatic 
number identification (ANI) information for these calls. To do this, you must set 
the CPN, ANI for PSA Dissociated Sets field to y on the ‘‘
Feature-Related System 
Parameters’’ screen.  
						

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Related topics
Refer to ‘‘
Training users’’ on page 313 for information on how to associate or 
disassociate PSA.
Creating a station security code
Station Security Codes (SSC) provide security to station users by preventing other 
users from accessing functions associated with the user’s station. Each station user 
can change their own SSC if they know the station’s current settings.
You must create a system-wide SSC change feature access code (FAC) before 
users can change their SSC. You must also provide users with their individual 
SSC. A user cannot change a blank SSC.
Instructions
In our example, we set the station security code for a user.
To create a station security code:
1. Type
 change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Type 
#5 in the Station Security Code Change Access Code field and press 
ENTER.
This sets the access codes for this features. The Command prompt appears.
3. Type 
change system-parameters security and press RETURN.
The Security-Related System Parameters
 screen appears.
4. Type 4 in the Minimum Station Security Code Length field and press 
ENTER.
This determines the minimum required length of the Station Security 
Codes you enter on the Station form. Longer codes are more secure. If 
station security codes are used for external access to telecommuting 
features, the minimum length should be 7 or 8. 
						

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5. Type change station 1234 and press RETURN.
This is the station extension you configured for telecommuting. The 
Station
 screen appears.
6. Type 
4321 in the Security Code field and press ENTER.
Related topics
Refer to ‘‘
Station’’ on page 894 for information about and field descriptions on 
the Station screen.
Refer to ‘‘
Station Security Codes’’ on page 1510 for a description of the Station 
Security Codes feature.
Assigning coverage options
DEFINITY ECS allows you to assign two previously administered coverage paths 
and/or time of day coverage tables on the Station screen. This allow 
telecommuters to alternate between the two coverage paths and/or time of day 
coverage tables administered to better control how their telephone calls are 
handled.
For information about creating a coverage path, refer to ‘‘
Creating coverage 
paths’’ on page 130. For information about creating a time of day coverage table, 
refer to ‘‘
Assigning a coverage path to users’’ on page 132.
                                                              Page 1 of X
                                          STATION
Extension: 1234 Lock Messages? n       BCC: 0
Type: 406D                         Security Code: 4321__   TN: 1
Port: _____ Coverage Path 1: ___     COR: 1
    Name: __________________________  Coverage Path 2: ___     COS: 1
                                             Hunt-to-Station: ____
STATION OPTIONS
             Data Module? n                  Personalized Ringing Pattern: 1
        Display Module? n                              Message Lamp Ext: 1014
 
        MM Complex Data Ext: ____ 
						

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Instructions
In our example, we assign two coverage options so a user can choose from either 
option to control how their calls are handled.
To assign 2 coverage options:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Type 
#9 in the Change Coverage Access Code field and press ENTER.
3. Type
 change cor 1 and press RETURN.
The Class of Restriction
 screen appears.
4. In the Can Change Coverage field, type 
y and press ENTER to save your 
work.
The Command prompt appears.
5. Type change station 
1234 and press RETURN.
This is the station extension you configured for telecommuting. The 
Station
 screen appears.
6. Complete the following fields:
a. Type 
2 in the Coverage Path 1 field.
b. Type 
t8 in the Coverage Path 2 field.
Related topics
Refer to ‘‘
Coverage Path’’ on page 565 for information about and field 
descriptions on the Coverage Path screen.
Refer to ‘‘
Call Coverage’’ on page 1210 for a description of the Call Coverage 
feature.
Refer to ‘‘
Training users’’ on page 313 for information on how to alternate your 
coverage path option.
Refer to ‘‘
Extended User Administration of Redirected Calls’’ on page 1337 for 
information about the Extended User Administration of Redirected Calls feature. 
						

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Setting up call forwarding
DEFINITY ECS allows you to change your call forwarding from any on-site or 
off-site location. 
Instructions
In our example, we assign the feature access codes and class of service to set up 
call forwarding. This allows your users to forward their calls to another extension.
To set up call forwarding:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. Set a 2-digit access code for the following fields and press 
ENTER.
a. Type 
*8 in the Extended Call Fwd Activate Busy D/A field.
b. Type 
*7 in the Extended Call Fwd Activate All field.
c. Type 
*6 in the Extended Call Fwd Activate Deactivation field.
This sets the access codes for these features. The Command prompt 
appears.
3. Type 
change cos and press RETURN.
The Class of Service
 screen appears.
4. Set the following fields to 
y.
nExtended Forwarding All
nExtended Forwarding B/DA
This allows you to change the forwarding of all your calls from an off-site 
location.
5. Set the Restrict Call Fwd-Off Net field to 
n and press ENTER.
This allows your users to forward calls off-site. 
						

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Interactions
nBridged Appearance
When the pound key (#) is pressed from a bridged appearance immediately 
following any of this feature’s four FACs, the system assumes that the 
currently active bridged extension will be administered. The station 
security code of the currently active bridged extension must be entered 
after the initial # to successfully complete the command sequence.
If the station has only bridged appearances, the station’s extension must be 
dialed after the FAC to successfully complete the command sequence, 
since the station’s extension is not associated with any appearances.
nDistributed Communications System
Assign a different telecommuting access extension for each switch. You 
can use Extended User Administration of Redirected Calls from any of the 
DCS nodes, but you must dial the extension of the node on which your 
station is defined before dialing the FAC.
nTenant Partitioning
The telecommuting access extension is always automatically assigned to 
Tenant Partition 1, so it can be accessed by all tenants.
The tenant number of the extension being administered must be accessible 
by the tenant number from which the Extended User Administration of 
Redirected Calls FAC is dialed or the request is denied. If the FAC is dialed 
on site, the tenant number of the station or attendant must have access to 
the tenant number of the extension administered. If the FAC is dialed off 
site, the tenant number of the incoming trunk must have access to the 
tenant number of the extension administered.
Related topics
Refer to ‘‘
Training users’’ on page 313 for information on how to change call 
forwarding.
Refer to ‘‘
Call Forwarding’’ on page 1288 for a description of the Call 
Forwarding feature.