Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
507 Attendant Console 
17
Name
Contains the name assigned to the above extension number.
Field descriptions for page 3-x
Screen 39. Attendant Console
FEATURE BUTTON ASSIGNMENTS
Enter the feature buttons from ‘‘
Attendant console feature buttons’’ on page 110 
that you want to assign to the attendant console. The fixed buttons that cannot be 
changed (that is, split and forced release) are shown on the screen. The hold, 
night-serv, and pos-busy buttons are shown in the system default locations. These 
buttons can be administered elsewhere on the screen. The following provides 
descriptions of feature buttons that are unique to the attendant console. Refer to 
the ‘‘
Attendant console feature buttons’’ and to the ‘‘Telephone feature buttons’’ 
sections for more information about the buttons.
Valid entries Usage
Display-only field.
Valid entries Usage
Audible Tones On/Off
cw-ringoffCall waiting ringer off; turns on/off the audible tone for call 
waiting on attendant console (1 per console).
in-ringoffIncoming call ringer off; turns on/off the audible tone for 
incoming call ringer (1 per console).
re-ringoffTimed reminder ringer off; turns on/off the audible tone for 
timer reminder ringer (1 per console).
change attendant                                                       Page Y of X
                                ATTENDANT CONSOLE
FEATURE BUTTON ASSIGNMENTS
  1: split_____                         13: __________
  2: __________                         14: __________
  3: __________                         15: __________
  4: __________                         16: __________
  5: __________                         17: __________
  6: hold _____ *                       18: __________
  7: __________                         19: forced-rel
  8: aux-work RC: Grp: 20: __________
  9: __________                         21: __________
 10: __________                         22: __________
 11: __________                         23: night-serv *
 12: __________                         24: pos-busy__ * 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
508 Attendant Console 
17
alt-frlAlternate FRL. Alternate facility restriction level; allows the 
attendant to activate or deactivate the AFRL feature. When 
activated, this allows the originating device (lines or trunks) to 
use an alternate set of the facility restriction levels to originate a 
call (1 per console).
Attendant Control of Trunk Group Access
act-tr-grpActivate trunk group access; allows the attendant to control a 
trunk group. All calls going to the trunks are routed to the 
attendant (1 per console).
deact-tr-gDeactivate trunk group access; allows the attendant to release 
control of a trunk group (1 per console).
class-rstrDisplay Class of Restriction. Used to display the COR 
associated with a call (1 per console).
em-acc-attEmergency Access to the Attendant. The associated status lamp 
is flashed when there is one or more calls on the emergency 
attendant queue (1 per console).
holdHold. When the HOLD button is pressed while the attendant is 
active on a loop, the party on the loop is put on hold and the 
call type button associated with the loop is lit (1 per console).
pos-busyPosition Busy. When this button is pushed, the attendant is put 
into position busy mode, the Pos Avail light is turned off, and 
the light associated with the pos-busy button is lit. Pushing the 
POS-BUSY button a second time takes the console out of 
position busy mode, turns on the Pos Avail light and turns 
off the light associated with the pos-busy button.
If the pos-busy button is administered on a 2-LED button, the 
top LED flashes when the last attendant goes into Position 
Busy mode. Otherwise, if the button has only one LED, the 
single LED associated with the pos-busy button flashes (1 per 
console).
serial-calSerial Call. This button allows the attendant-extended calls to 
return to the same attendant if the trunk remains off-hook (1 per 
console).
overrideAttendant Override. This button enables the attendant to 
override diversion features such as, Call Forwarding, Call 
Coverage, and so on (1 per console).
intrusionCall Offer. Depression of this button allows the attendant to 
extend a call when the called party is active on another call (1 
per console).
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
509 Attendant Console 
17
dont-splitDon’t Split. This button allows the attendant to not split away a 
call when dialing (1 per console).
visVisually Impaired Attendant Service (vis) — This button 
activates visually impaired service for the attendant. When this 
service is activated, the attendant can listen to console status or 
messages by pressing buttons that have been translated as 
follows:
ncon-stat repeats the console status.
ndisplay calls out display contents.
ndtgs-stat calls out the DTGS status.
nlast-mess repeats the last message.
nlast-op calls out the last operation.
Trunk Group Select 
— In addition to the 12 Direct Trunk Group Selection 
(DTGS) Button Assignments on Field descriptions for page 1, up to 12 single 
lamp DTGS buttons can be administered on this page. The status lamp associated 
with the feature button is used to monitor the busy/idle status of the trunk. Trunk 
groups administered on these buttons cannot be controlled using Attendant 
Control of Trunk Group Select buttons. The single lamp DTGS buttons can be 
administered as follows:
local-tgsLocal trunk group select; allows the attendant to access trunk 
groups on the local switch (combination of 12 
local-tgs/remote-tgs per console).
remote-tgsRemote trunk group select; allows the attendant to access trunk 
groups on a remote switch (combination of 12 
local-tgs/remote-tgs per console).
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
510 Attendant Console 
17
hundrd-selHundreds group select; in addition to the fixed HGS buttons on 
Field descriptions for page 1, a user can administer hundreds 
group select feature buttons on this page. When a feature button 
is administered as “hundrd-sel,” a subfield appears that must 
then be administered in the same manner as the fixed HGS 
button fields (a 1 to 3 digit hundreds group plus prefix, if 
needed). Administered “hundrd-sel” feature buttons operate in 
the same manner as fixed HGS buttons.
The total number of hundreds group select buttons (fixed and 
administered) allowed on a console is 20. Thus, if all 20 fixed 
HGS buttons have been administered, no hundrd-sel feature 
buttons can be administered.
Note: If no fixed HGS buttons are administered, 19 
hundrd-sel feature buttons are available. This is because 5 of 
the 24 feature buttons must be used for required feature buttons 
(hold, pos-busy, night-serv, forced-rel, and split)
group-dispGroup Display. Allows the attendant to see a display of 
extensions currently being tracked on the DXS module.
group-selGroup Select. Allows the attendant to select a specific group of 
hundreds by dialing the first 2 or 3 digits of the hundreds group.
Attendant Room Status
occ-roomsOccupied rooms; allows the attendant to see which rooms are 
occupied.
maid-statMaid status; allows the attendant to see which rooms are in one 
of six specified states.
vu-displayVuStats (vu-display) — This button allows users with display 
telephones and attendants to turn on the VuStats display. The 
limit to the number of VuStats feature buttons you can 
administer depends on how many feature buttons are available 
on the attendant console you are administering. The system is 
designed to allow you to set up a separate VuStats display 
format for each feature button. Therefore, agents can change 
the type of measurements on their display by selecting a 
different VuStats feature button.
Valid entries Usage 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
511 Authorization Code — COR Mapping 
17
nIf 12 HGS buttons are assigned on Field descriptions for page 2, it is 
recommended that the night, pos-busy, and hold buttons be 
reassigned to locations 20, 21, and 3, respectively. The HGS buttons should 
then be assigned to the right-most three columns, as required.
Screen 40.  Attendant Console 
nDISPLAY MODULE BUTTON ASSIGNMENTS — Display-type buttons 
obtain display functions on the associated alphanumeric display. These 
buttons are noted as [display button] in the Feature or Function column on 
the table. Also, several feature buttons can be administered so that their 
associated status lamps can be used to provide visual indications of the 
associated feature or function. In some cases, the button itself is not 
operational. These buttons are noted as [status lamp]. If a Call Cover Msg 
Rt (cov-msg-rt) button is assigned, a Leave Word Calling Delete Msg 
(delete-msg) button and a Next (next) button must also be assigned. 
Authorization Code — COR Mapping
You use this screen to assign authorization codes and the class of restriction 
(COR) that is associated with a given authorization code. Refer to ‘‘
Authorization 
codes’’ on page 1163 and ‘‘Class of Restriction’’ on page 1313 for more 
information on how Authorization Codes work with COR.
To maximize the security of your system:
nAdminister authorization codes to the maximum length allowed by the 
system
nCreate random (nonconsecutive) authorization codes 
nChange authorization codes at least quarterly
nDeactivate authorization codes immediately if a user leaves the company or 
changes assignments
nAssign each authorization code the minimum level of calling permissions 
required
change attendant                                                       Page Y of X
                                  ATTENDANT CONSOLE
DISPLAY MODULE BUTTON ASSIGNMENTS
  1: normal____                                5: delete-msg
  2: inspect___                                6: call-disp_
  3: cov-msg-rt                                7: date-time_
  4: next______                                8: timer_____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
512 Authorization Code — COR Mapping 
17
Field descriptions for page 1
Screen 41. Authorization Code - COR Mapping screen
Number of Codes Administered
Displays the number of Authorization Codes already administered using the 
Authorization Codes screen. There is a maximum number of authorization codes 
that you can use. To find out what this number is for your system, type 
display 
capacity
, and page down to find the authorization code information. 
AC
CORValid entries Usage
Any combination of 
between 4 and 13 digitsThe number of digits must agree with the number 
assigned to the Authorization Code Length field on 
the Feature-Related System Parameters screen. To 
enhance system security, choose Authorization Codes 
of 13 random digits.
Valid entries Usage
0
–95When a user dials the associated authorization code, 
this is the COR that the telephone or other facility 
will assume for that call.
change authorization-code Page 1 of 1
                       Authorization Code - COR Mapping
Note: XX codes administered.  Use “list” to display all codes.
AC    COR   AC    COR   AC    COR   AC    COR  AC     COR    AC  COR
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __
    _______ __  _______ __  _______ __  _______ __   _______ __   _______ __ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
513 Bulletin Board 
17
Bulletin Board
Use the bulletin board to post and receive information. There are three pages of 
message space within the bulletin board. The first page has 19 lines, but you can 
only enter text on lines 11-19. The first 10 lines on page 1 are for high-priority 
messages from Lucent Technologies personnel and are noted with an asterisk (*). 
The second and third pages each have 20 lines, and you can enter text on any line. 
The system automatically enters the date the message was posted or last changed 
to the right of each message line.
You can enter up to 40 characters of text per line. You can also enter one blank 
line. If you enter more than one blank line, the system consolidates them and 
displays only one. The system also deletes any blank line if it is line one of any 
page. You cannot indent text on the bulletin board. The TAB key moves the cursor 
to the next line. 
Field descriptions for page 1
Screen 42. Sample Bulletin Board 
 change bulletin-board Page 1 of 3
Message (* indicates high-priority) Date
*Lucent is in the process of  03/02/93
*investigating your trunk lockup problem. 03/02/93
*The Bulletin Board will be updated as 03/02/93
*we find information. 03/02/93
*  We have identified the problem. 03/04/93
*The trunk you added does not provide 03/04/93
*disconnect supervision. However, the  03/04/93
*trunk group was administered as such. 03/04/93
*Please call Pat J. for details. 03/04/93
We recently added a new trunk group (14) 03/02/93
and have had many of the members getting 03/02/93
locked up. 03/02/93
We see the error - thanks for checking. 03/05/93 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
514 Bulletin Board 
17
Lines 1 through 10
These lines are reserved for high priority messages and are noted with an asterisk 
(*) in the first column on the left. If you have an init or inads login you can enter 
high-priority information to trigger the high-priority message at login time.
Lines 11 through 19
These lines can be used by anyone with access.
Date
This display-only field contains the date the information was entered or last 
changed.
Field descriptions for pages 2 and 3
Lines 1 through 20
These lines can be used by anyone with access.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information.
Valid entries Usage
A
 through Z
a
 through z
Blank
0 through 9
!@#$%^&*()_+-=[]{}|\’˜;:’,”/?Enter any information. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
515 Call Vector 
17
Date
This display only field contains the date the information was entered or last 
changed.
Call Vector
This screen programs a series of commands that specify how to handle calls 
directed to a Vector Directory Number (VDN). Refer to the DEFINITY ECS Call 
Vectoring/EAS Guide for additional information.
Field descriptions for page 1
Screen 43. Call Vector 
Field descriptions for page 2
Screen 44. Call Vector 
 change vector 129 Page 1 of 3
                                CALL VECTOR
Number: 129  Name: _______________ Multimedia? n Lock? n
Basic? y  EAS? n  G3V4 Enhanced? y  ANI/II-Digits? y  ASAI Routing? n
Prompting? y  LAI? n  G3V4 Adv Route? y CINFO? y  BSR? n
  01 ____________
  02 ____________
  03 ____________
04 ____________
05 ____________
06 ____________
07 ____________
08 ____________
09 ____________
10 ____________
11 ____________
 Page 2 of 3
                                CALL VECTOR
12 ____________
13 ____________
14 ____________
15 ____________
16 ____________
17 ____________
18 ____________
19 ____________
20 ____________
21 ____________
22 ____________ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
516 Call Vector 
17
Field descriptions for page 3
Screen 45. Call Vector
Number
A display-only field when the screen is accessed using a 
change or display 
administration command. 
Name
Represents the vector name. 
Multimedia
Indicates whether the vector should receive early answer treatment for multimedia 
calls. This only applies if the Multimedia Call Handling field is 
y.
Valid entries Usage
Up to 27 alphanumeric characters.  This is an optional field.
Valid entries Usage
y/n
If you expect this vector to receive multimedia calls, set this 
field to 
y. If this value is y, the call is considered to be answered 
at the start of vector processing, and billing for the call starts at 
that time. Refer to ‘‘
Managing multimedia calling’’ on page 
215 for more information.
 Page 3 of 3
CALL VECTOR
23 ____________
24 ____________
25 ____________
26 ____________
27 ____________
28 ____________
29 ____________
30 ____________
31 ____________
32 ____________