Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
47 Notifying a digital pager of an emergency 
2
Instructions
To set up crisis alert to a digital pager:
1. Type 
change system-parameters crisis-alert and press Return.
The Crisis Alert System Parameters
 screen appears.
2. In the Alert Pager field, type 
y.
This allows you to use the Crisis Alert to a Digital Pager feature and causes 
additional crisis alert administration fields to appear.
3. In the Originating Extension field, type a valid unused extension to send 
the crisis alert message.
We’ll type
 7768.
4. In the Crisis Alert Code field, type 911.
This is the number used to call the crisis alert pager.
5. In the Retries field, type 
5.
This is the number of additional times the system tries to send out the alert 
message in case of an unsuccessful attempt.
6. In the Retry Interval (sec) field, type 
30.
This is length of time between retries.
7. In the Main Number field, type the number that is to be displayed at the end 
of the pager message.
We’ll type 
303-555-0800.
8. In the Pager Number field, type the number for the pager.
We’ll type 
303-555-9001.
9. In the Pin Number field, type 
pp77614567890.
This is the PIN number, if required, for the pager. Insert any pause digits 
(pp) as needed to wait for announcements from the pager service to 
complete before sending the PIN.
10. In the DTMF Duration - Tone (msec) field, type 
100.
This is the length of time the DTMF tone is heard for each digit.
11. In the Pause (msec) field, type 
100.
This is the length of time between DTMF tones for each digit.
12. Press 
ENTER to save your changes.
Related topics
Refer to ‘‘
Crisis Alert’’ on page 1322 for more detailed information. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
48 Other useful settings 
2
Other useful settings
There are many settings that control how your system operates and how your 
users phones work. Most of these you administer through one of the System 
Parameters screens. This section describes a few of the items you can enable in 
your system to help your users work more efficiently. See ‘‘
Feature-Related 
System Parameters’’ on page 646 for a more detailed description of the available 
system settings. 
Automatic callback if an extension is busy
You can allow users to request that the system call them back if they call a user 
whose telephone is busy. See ‘‘
Automatic Callback’’ on page 1170.
Automatic hold 
You can set a system-wide parameter that allows your users to initiate a call on a 
second line without putting the first call on Hold. This is called Automatic Hold, 
and you enable it on the Feature-Related System Parameters
 screen. If you do not 
turn this on, the active call drops when a the user presses the second line button. 
Bridging onto a call that has gone to coverage
You can allow users to join (bridge) on to a call that rang at their extension and 
then went to coverage before they could answer. See ‘‘
Temporary Bridged 
Appearance’’ on page 1546.
Distinctive ringing
You can establish different ringing patterns for different types of calls. For 
example, you can administer your system so that internal calls ring differently 
from external calls or priority calls. See ‘‘
Distinctive Ringing’’ on page 1327 for 
more information. 
Warning when phones are off-hook
You can administer the system so that if a phone remains off-hook for a given 
length of time, the switch sends out a warning. This is particularly useful in 
hospitals, where the phone being off-hook may be an indication of trouble with a 
patient. See ‘‘
Class of Service’’ on page 545 for more information. 
Warning users if their calls are redirected
You can warn analog phone users if they have features active that may redirect 
calls. For example, if the user has activated send all calls or call forwarding, you 
can administer the system to play a special dial tone when the user goes off-hook. 
See ‘‘
Special Dial Tone’’ on page 669 for more information.  
						

							Managing phones 
49 Adding new phones 
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Managing phones
This section explains how to add, swap, upgrade, and remove the phones on your 
system. This section also gives you tips for customizing your own phone (for 
system administration) so it has the feature buttons you need for many 
administration and troubleshooting tasks. 
Note that this section does not tell you how to administer an attendant console. If 
you need to add or modify an attendant console, refer to ‘‘
Managing your 
attendant consoles’’ on page 103.
Adding new phones
When you are asked to add a new phone to the phone system, what do you do 
first? To connect a new phone you need to do three things: 
nfind an available port
nwire the port to the cross-connect field or termination closet
ntell the telephone system what you’re doing
Before you can determine which port to use for the new phone, you need to 
determine what type of phone you are installing, what ports are available, and 
where you want to install the phone. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
50 Adding new phones 
3
Gathering necessary information
1. Determine whether the phone is an analog, digital, ISDN, or hybrid set.
You need this information to determine the type of port you need, because 
the port type and phone type must match. If you do not know what type of 
phone you have, refer to the Type field under ‘‘
Station’’ on page 894 for a 
list of phones by model number.
2. Record the room location, jack number, and wire number.
You may find this information on the jack where you want to install the 
phone, recorded in your system records, or from the technician responsible 
for the physical installation.
3. Display the available boards (cards) and ports.
To view a list of boards on your system, type 
list configuration station 
and press 
RETURN.
 
The System Configuration screen shows all the boards on your system that 
are available for connecting phones. You can see the board number, board 
type, circuit-pack type, and status of each board’s ports. 
4. Choose an available port and record its port address.
Each port that is available or unassigned is indicated by a ‘
u.’ Choose an 
available port from a board type that matches your phone type (such as a 
port on an analog board for an analog phone).
 SYSTEM CONFIGURATION
Board Assigned Ports
Number     Board Type  Code Vintage u=unassigned t=tti p=psa
01A05 DIGITAL LINE TN754B 000002 01 u  03 u  05 u  07 08
01A06 ANALOG LINE TN742 000010 01 02 03 04 u  u  u  u
01B05 ANALOG LINE TN746B 000008 u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C04 ANALOG LINE TN746B 000008 u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C05 DIGITAL LINE TN2224 000004 01 u  u  04 u  u  07 08
u  u  u  u  u  u  u  u
u  u  u  u  u  u  u  u
01C06 HYBRID LINE TN762B 000004 01 02 u  u  u  u  u  u
01C09 MET LINE TN735 000005 01 u  u  u
01C10 DIGITAL LINE TN754 000004 u  u  u  u  u  u  u  u 
						

							DEFINITY ECS Release 8.2
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Managing phones 
51 Adding new phones 
3
Every phone must have a valid port assignment, also called a port address. 
The combined board number and port number is the port address. So, if you 
want to attach a phone to the 3rd port on the 01C05 board, the port address 
is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port).
Tip:
If you add several phones at one time, you may want to print a paper 
copy of the System Configuration screen. To print the screen to a 
printer attached to the system terminal, type 
list configuration 
station print
 and press RETURN. To print to the system printer that 
you use for scheduled reports, type 
list configuration station 
schedule immediate
 and press RETURN.
5. Choose an extension number for the new phone.
The extension you choose must not be assigned and must conform to your 
dial plan. You should also determine whether this user needs an extension 
that can be directly dialed (DID) or reached via a central phone number.
Be sure to note your port and extension selections on your system’s paper 
records.
Physically connecting the phone
Once you have collected all the information, you are ready to physically wire the 
port to the cross-connect field.
If you have a Lucent representative or on-site technician who completes the 
physical connections, you need to notify them that you are ready to add the phone 
to the system. To request that Lucent install the new connections, call your Lucent 
representative to place an order.
If you are responsible for making the connections yourself and if you have any 
questions about connecting the port to the cross-connect field, refer to your 
system installation guide.
Now you are ready to configure the system so that it recognizes the new phone. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
52 Adding new phones 
3
Completing the station screens
The information that you enter on the station screen advises the system that the 
phone exists and indicates which features you want to enable on the phone.
To access the station screen for the new phone:
1. Type 
add station nnnn and press RETURN, where nnnn is the extension for 
the new phone.
Make sure the extension conforms to your dial plan. You can also use the 
add station next command to add a phone to the next available extension. 
When the Station
 screen appears, you see the extension number and some 
default field values. For example, the following screen is for a new phone 
at extension 2345.
2. Type the model number of the phone into the Type field.
For example, to install a 8411D phone, type 
8411D in the Type field. Note 
that the displayed fields may change depending on the model you add.
3. Type the port address in the Port field.
4. Type a name to associate with this phone in the Name field.
The name you enter displays on called phones that have display 
capabilities. Also, some messaging applications, such as I
NTUITY, 
recommend that you enter the user’s name (last name first) and their 
extension to identify the phone.
5. Press 
ENTER to save your changes.
To make changes to this new phone, such as assigning coverage paths or feature 
buttons, type 
change station nnnn and press RETURN, where nnnn is the 
extension of the new phone.
STATION
Extension: 2345
 Lock Messages? _ BCC: _
Type: 8411D  Security Code: _________ TN: 1_
Port: _______________  Coverage Path 1: ____ COR: 1
Name: _____________________ Coverage Path 2: ____ COS: 1Hunt-to Station: _____
STATION OPTIONS
Data Option: none
Personalized Ringing Pattern: 1Speakerphone: 2-wayMessage Lamp Ext: 2345Display Language: english___  Mute Button Enabled? yPassageWay? nMM Complex Data Ext:____ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
53 Using templates to add phones 
3
Adding or changing feature buttons
Once you add a phone to the system, you can use the station screen to change the 
settings for the phone, such as adding or changing feature button assignments. The 
system allows you to assign features or functionality to each programmable 
button. It is up to you to decide which features you want for each phone and which 
feature you want to assign to each button.
To assign feature buttons:
1. Type 
change station nnnn and press ENTER, where nnnn is the extension 
for the phone you want to modify.
The Station
 screen appears.
2. Press 
NEXT PAGE until you locate the Feature Button Assignment fields.
Some phones have several feature button groups. Make sure that you are 
changing the correct button. If you do not know which button on the phone 
maps to each button-assignment field, refer to your phone’s manual, or 
refer to the ‘‘
Phone reference’’ on page 1075.
3. Move the cursor to the field you want to change.
4. Type the button name that corresponds to the feature you want to add.
To determine feature button names, press 
HELP or refer to ‘‘Telephone 
feature buttons’’ on page 71.
5. Press 
ENTER to save your changes.
Using templates to add phones
A quick way to add phones is to copy the information from an existing phone and 
modify it for each new phone. For example, you can configure one phone as a 
template for an entire work group. Then, you merely duplicate the template station 
screen to add all the other extensions in the group.
Note that only phones of the same model can be duplicated. The duplicate 
command copies all the feature settings from the template phone to the new 
phones.
To duplicate an existing phone:
1. Type 
display station nnnn and press RETURN.
nnnn is the extension of the station screen you want to duplicate to use as a 
template. Verify that this extension is the one you want to duplicate. 
2. Press 
CANCEL to return to the command prompt. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
54 Using an alias 
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3. Type duplicate station nnnn and press RETURN, where nnnn is the 
extension you want to duplicate.
The system displays a blank Duplicate Station screen.
4. Type in the extension, port address, and phone name for each new phone 
you want to add.
The rest of the fields are optional. You can complete them at any time.
5. Press 
ENTER to save your changes to system memory.
To make changes to these phones, such as assigning coverage paths or feature 
buttons, type 
change station nnnn and press ENTER, where nnnn is the extension 
of the phone that you want to modify.
Using an alias
Not every phone model or device has a unique station screen in the system. You 
might have to use an available model as an “alias” for another. If you need to enter 
a phone type that the system does not recognize or support, use an alias. Defining 
aliases is also a useful method to identify items that act as analog stations on the 
switch, such as a fax machine, a modem, or other analog device.
If you purchase a phone model that is newer than your system, you can alias this 
phone to an available model type that best matches the features of your new 
phone. Refer to your phone’s manual to determine which alias to use. If your 
manual does not have this information, you can contact the DEFINITY helpline 
for an appropriate alias.
 
STATION
Security
Ext.  Port  Name  Code Room Jack   Cable
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______
____ ______ ____________________ ________ ______ ______ ______ 
						

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Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
55 Using an alias 
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For example, let’s create two aliases: one to add a new 6220 phone to a 
DEFINITY ECS running R7 software and one to add modems to our system.
1. Refer to your new phone’s manual to find the correct alias.
In our example, we find that the 6220 should be administered on a R7 or 
earlier system as a 2500 phone.
2. Type 
change alias station and press RETURN.
The Alias Station screen appears.
3. Enter 
6220 in the Alias Set Type field.
This is the name or model of the unsupported phone.
4. Enter 
2500 in the Supported Set Type field.
Enter the supported model in this field.
5. Enter 
modem in the second Alias Set Type field.
You can call the alias set anything you like. Once you define the alias, you 
can use the alias set in the Type field on the Station form.
6. Enter 
2500 in the second Supported Set Type field.
Entering 2500 indicates to the system that these models are basic analog 
devices.
7. Press 
ENTER to save your changes.
Now you can follow the instructions for adding a new phone (or adding a fax or 
modem). Your switch now recognizes the new type (6220 or modem) that you 
enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to set feature 
buttons and call appearance buttons. Note that if you need to use an alias for a 
phone, you may not be able to take advantage of all the features of the new phone.
                                                                         
                  ALIAS STATION
    Alias Set Type            Supported Set Type
       6220  2500
modem 2500
_____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
       _____                      _____
’#’ indicates previously aliased set type is now native 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phones 
56 Customizing your phone 
3
Customizing your phone
This section provides recommendations for setting up or enhancing your personal 
phone. You need a phone that is powerful enough to allow you to use all the 
features you may give to other employees. You may want to add feature buttons 
that allow you to monitor or test the system, so that you can troubleshoot the 
system from your phone.
It will be much easier to monitor and test your system if you have a phone with:
na large multi-button display (such as 8434D or 8410D)
na class of service (cos) that has console permissions
nthe following feature buttons
—  ACA and Security Violations (assign to lamp buttons)
—  Busy verify
—  Cover message retrieval button
—  Major/minor alarm buttons
—  Trunk ID buttons
—  Verify button
Once you select a phone, you’ll want to determine if you want to place this phone 
at your desk or in the switch room. If the phone is in the switch room (near the 
system administration terminal), you can quickly add or remove feature buttons to 
test features and facilities. You may decide that you want a phone at both your 
desk and in the switch room — it’s up to you.
You may also find it handy to set up multiple phones for testing applications and 
features before you provide them to users. You may want to have a phone that 
mimics each type of user phone in your organization. For example, if you have 
four basic phone templates, one for executives, one for marketing, one for 
technicians, and one for other employees, you may want to have examples of each 
of these phones so you can test new features or options. Once you are satisfied 
that a change works on the test phone, you can make the change for all the users in 
that group.