Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
687 Feature-Related System Parameters 
17
Converse First Data Delay/Second Data Delay
The First Data Delay prevents data from being outpulsed (as a result of a converse 
vector step) from the system to CONVERSANT before CONVERSANT is ready. 
The delay commences when the CONVERSANT port answers the call. The 
Second Data Delay is used when two groups of digits are being outpulsed (as a 
result of a converse vector step) from the system to CONVERSANT. The Second 
Data Delay prevents the second set from being outpulsed before CONVERSANT 
is ready. The delay commences when the first group of digits has been outpulsed. 
Only appears if Vectoring (Basic) on the System-Parameters Customer-Options 
screen is 
y.
Converse Signaling Tone/Pause
Only appears if Vectoring (Basic) and DTMF on the System-Parameters 
Customer-Options screen are 
y. In the Signaling Tone field, enter the length in 
milliseconds of the digit tone for digits being passed to the CONVERSANT. In 
the Pause field, enter the length in milliseconds of the delay between digits being 
passed. The optimum timers for the CONVERSANT are a 100 msec tone and 70 
msec pause.
Valid entries Usage
0
 to 9Number of seconds for the delay.
Valid entries Usage
40
 to 2550 (in 
increments of 
10). Values entered in the Tone/Pause fields are rounded up or 
down depending upon the type of circuit pack used to outpulse 
the digits.
nTN742B or later suffix analog board — Tone and pause 
round up or down to the nearest 25 msecs. For example a 
130 msec tone rounds down to 125 msecs, a 70 msec 
pause rounds up to 75 msec for a total of 200 msecs per 
tone.
nTN464F, TN767E or later suffix DS1 boards — Tone and 
pause round up to the nearest 20 msecs. For example a 130 
msec tone rounds up to 140 msecs, a 70 msec pause 
rounds up to 80 msecs for a total of 220 msecs per tone.
If a circuit pack has been used for end-to-end signalling to the 
CONVERSANT, and has then been used to send digits to a 
different destination, the CONVERSANT timers may stay in 
effect. To reset your timers to the system default, pull and 
reseat the circuit pack.
100  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
688 Feature-Related System Parameters 
17
Prompting Timeout (secs)
Enter the number of seconds before the Collect Digits command times out for 
callers using rotary dialing. Only appears if Vectoring (Prompting) on the 
System-Parameters Customer-Options screen is 
y.
Interflow-qpos EWT Threshold
Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered 
before this threshold will not be interflowed (therefore saving CPU resources).
Service Observing Warning Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen 
must be 
y before this field may be administered.
!CAUTION:
The use of Service Observing features may be subject to federal, state, or 
local laws, rules or regulations or require the consent of one or both of the 
parties to the conversation. Customers should familiarize themselves and 
comply with all applicable laws, rules, and regulations before using these 
features.
Call Classification After Answer Supervision?
For use with ASAI Outbound Call Management (OCM).
Valid entries Usage
4
 to 10 
Valid entries Usage
0
–9Number of seconds for this threshold
Valid entries Usage
y/n
 Enter y to assign a warning tone to be given to telephone users 
and calling parties whenever their calls are being monitored 
using the Service Observing feature.
Valid entries Usage
y/n
Enter y to force the switch to rely on the network to provide 
answer/busy/drop classification to the switch. After the call has 
been answered, a call classifier can be added to perform 
answering machine, modem and voice answering detection. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
689 Feature-Related System Parameters 
17
Send UCID to ASAI
Field descriptions for page 9
Screen 93. Feature-Related System Parameters screen
Agent and Call Selection Parameters:
MIA Across Splits or Skills?
ACW Agents Considered Idle
Valid entries Usage
y/n
Enter y to enable transmission of Universal Call ID (UCID) 
information to ASAI.
Valid entries Usage
y/n
 Enter y to remove an agent from the MIA queue for all the 
splits/skills/hunt groups that he or she is available in when the 
agent answers a call from any of his or her splits/skills/hunt 
groups.
Valid entries Usage
y/n
 Enter y to have agents who are in After Call Work included in 
the Most-Idle Agent queue. This means that ACW is counted 
as idle time. Enter 
n to exclude ACW agents from the queue.
change system-parameters features  Page 9 of 10
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
  ACW Agents Considered Idle? y
Call Selection Measurement: current-wait-time
Service Level Supervisor Call Selection Override? y
REASON CODES
Aux Work Reason Code Type: none
Logout Reason Code Type: none
CALL MANAGEMENT SYSTEM
Adjunct CMS Release: 
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds): 
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
             Remove Inactive BCMS/VuStats Agents? n 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
690 Feature-Related System Parameters 
17
Call Selection Measurement
This field determines how DEFINITY ECS selects a call for an agent when the 
agent becomes available and there are calls in queue.
For information on CentreVu
® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Service Level Supervisor Call Selection 
Override
This field  determines whether DEFINITY ECS changes agents’ call handling 
preferences when a skill using Service Level Supervisor exceeds its Level 1 
threshold.
For information on CentreVu
® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Valid entries Usage
current-wait- 
time
  Current Wait Time selects the oldest call waiting for any of 
the agent’s skills. 
predicted-wait-
time
.Predicted Wait Time is a feature of CentreVu
® Advocate.
Valid entries Usage
y
Enter y if you want to override the normal call handling 
preferences of a skill’s assigned agents in this situation.
nEnter n if you do not want to override agents’ normal call 
handling preferences when the skill exceeds its Level 1 
threshold. Service Level Supervisor requires Expert Agent 
Selection and CentreVu
® Advocate. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
691 Feature-Related System Parameters 
17
Reason Codes Parameters
Aux Work Reason Code Type
Logout Reason Code Type
Valid entries Usage
none
 Enter none if you do not want an agent to enter a Reason Code 
when entering AUX work.
requestedEnter requested if you want an agent to enter a Reason Code 
when entering AUX mode but do not want to force the agent to 
do so. To enter 
requested the Reason Codes and EAS on the 
System-Parameters Customer-Option screen must be 
y.
forcedEnter forced to force an agent to enter a Reason Code when 
entering AUX mode. To enter 
forced, the Reason Codes and 
EAS on the System-Parameters Customer-Option screen must 
be 
y.
Valid entries Usage
none
 Enter none if you do not want an agent to enter a Reason 
Code when logging out.
requestedEnter requested if you want an agent to enter a Reason Code 
when logging out but do not want to force the agent to do so. 
To enter 
requested the Reason Codes and EAS on the 
System-Parameters Customer-Option screen must be 
y.
forcedEnter forced to force an agent to enter a Reason Code when 
logging out. Enter 
forced to force an agent to enter a Reason 
Code when entering AUX mode. To enter 
forced, the Reason 
Codes and EAS on the System-Parameters Customer-Option 
screen must be 
y. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
692 Feature-Related System Parameters 
17
Call Management System Parameters:
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system. 
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection 
(EAS) on the System-Parameters Customer-Options screen is 
n. If BCMS/VuStats 
Login IDs is 
y, the ACD Login ID length must be greater than 0. This field 
identifies an ACD agent to CMS. The number you enter in this field must equal 
the number of characters in the agent’s login ID. 
BCMS/VuStats Measurement Interval
You can enter 
half-hour or hour for polling and reporting measurement data if the 
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options 
screen is 
y.
Valid entries Usage
R2
 
R3
R3V2
R3V4
R3V5
R3V6
blank For CMS, this field cannot be blank.
Valid entries Usage
0
–9For CMS, this field cannot be 0.
Valid entries Usage
half-hour
  There are a maximum of 25 time slots available for 
measurement intervals. If 
hour is specified, an entire day of 
traffic information will be available for history reports; 
otherwise, only half a day will be available. This does not 
affect daily summaries as they always reflect traffic 
information for the entire day. The interval may be changed at 
any time, but will not go into effect until the current interval 
completes.hour  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
693 Feature-Related System Parameters 
17
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls 
with talk time that is less than this number (and that are not held) are tracked by 
BCMS and displayed by VuStats as ABAND calls.
Validate BCMS/VuStats Login IDs
Clear VuStats Shift Data
Remove Inactive BCMS/VuStats Agents
If option yes is used, agents are removed from reports when they have no staff 
time during the previous 7 days. If option no is used, the agents remain on the 
report even if they have no staff time for any period of time.
Field descriptions for page 10
Screen 94. Feature-Related System Parameters screenValid entries Usage
1
–10 
Valid entries Usage
y
Enter y to allow entry only of login-IDs that have been entered 
on the BCMS Login-ID screen.
n   Enter n to allow entry of any ACD login of the proper length.
Valid entries Usage
on-login
 Enter on-login to clear shift data for an agent when the agent 
logs in.
at-midnightEnter at-midnight to clear shift data for all agents at midnight.
change system-parameters features  Page 10 of 
10
                    FEATURE-RELATED SYSTEM PARAMETERS
AUTOMATIC EXCLUSION PARAMETERS
Automatic Exclusion by COS? y
Automatic Exclusion Coverage/Hold? y
Automatic Exclusion with Whisper Page? y
Recall Rotary Digit: 2
    Password to Change COR by FAC: * 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
694 Feature-Related System Parameters 
17
Automatic Exclusion by COS
Activates automatic exclusion automatically by class of service when a user goes 
off hook on a station with an assigned 
EXCLUSION button. This works only for 
stations on the local switch.
Automatic Exclusion Coverage/Hold
Appears when Automatic Exclusion by COS field is 
y.
Automatic Exclusion with Whisper Page
Appears when Automatic Exclusion by COS field is 
y.
Recall Rotary Digit
This establishes the digit to use for rotary phones to receive recall dial tone. 
Dialing this digit simulates switch hook flash so that users of rotary phones can 
use features such as conference and transfer. The phone must also be administered 
to use the recall rotary digit. 
Valid entries Usage
y
Enables automatic exclusion by a class of service.
nExclusion operates normally. See Exclusion on ‘‘Telephone 
feature buttons’’ on page 71 for more information.
Valid entries Usage
y
The principal can bridge onto the call by pressing the appropriate 
bridged appearance button. And, if the coverage point places the 
exclusion call on hold, the principal can retrieve the call.
nIf a coverage point has answered a call and there is active 
exclusion on the call, the principal cannot bridge onto the call. 
And, if the coverage point places the exclusion call on hold, the 
principal cannot retrieve the call.
Valid entries Usage
y
The whisper page goes through to an excluded call.
nThe whisper page is denied when a station attempts to whisper 
page to a station that is on an excluded call.
Valid entries Usage
0–9
Enter the digit users can dial to generate recall dial tone. Use a 
number that is not the first digit in normal dialing patterns. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
695 Group Paging Using Speakerphone 
17
Password to Change COR by FAC
Appears if, on the System-Parameters Customer-Options screen, the Change COR 
by FAC field is 
y. Lucent recommends using this password option.
Group Paging Using Speakerphone
Use this screen to assign digital speakerphones to a paging group. Users can page 
all the phones in the group simultaneously by dialing the group’s extension.
Screen 95. Group Paging Using Speakerphone screen
Group Number
This field displays the identifying number the switch assigns to the group when it 
is created.
Group Extension
Valid entries Usage
4 - 8 digits  Requires the password option.
blank Disables the password option.
Valid entries Usage
An extension 
numberAssign the extension users will dial to page the members of this 
group.
add group-page next Page 1 of 1
GROUP PAGING USING SPEAKERPHONE
Group Number: 1 Group Extension: 3210
Group Name: Sales staff COR: 5
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1: 2009 B. Smith 17:
2: 2010 R. Munoz 18:
3: 2011 Y. Lu 19:
4: 2012 A. Sullivan 20:
5: 21:
6: 22:
7: 23:
8: 24:
9: 25:
10: 26:
11: 27:
12: 28:
13: 29:
14: 30:
15: 31:
16: 32: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
696 Hospitality 
17
Group Name 
COR
Ext
Name
When you save your changes, the switch fills in this display field with the name 
assigned to each extension on the Station screen.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 396 for complete instructions.
Refer to ‘‘
Group paging’’ on page 1354 for a description of the feature.
Hospitality
This screen is used to implement the system parameters associated with the 
hospitality features. To use and administer the Hospitality-related features, 
Hospitality must be y on the System-Parameters Customer-Options screen. 
Contact your Lucent representative for assistance.
Valid entries Usage
1 to 27 
charactersEnter a name that’s informative to users, because it appears on 
callers’ phone displays when they page the group.
Valid entries Usage
0
 to 95Enter a class of restriction. In order to page the group, users’ 
class of restriction must give them calling permission for the 
group’s class of restriction.
Valid entries Usage
An extension 
numberAssign a phone to the group by entering its extension number in 
this field.