Home > Lucent Technologies > Communications System > Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 413 Lucent Technologies manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    Page
    of 1718
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    707 Hospitality 
    17
    Digit to Insert/Delete
    Enter the leading digit that may be deleted and inserted back as described in the 
    following text. The current PMS message set uses the extension number as the 
    room identifier. In many customer configurations, the leading digit of the 
    extension number is dropped to screen the room number. In order to accommodate 
    PMS devices that are based on room number and not extension, this leading digit 
    may be deleted on messages from the switch to the PMS, and then inserted back 
    on messages from the PMS.
    NOTE:
    The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed 
    extensions do not send the entire number across the interface. Only the 
    assigned extension number is sent. Therefore, you should not use prefixed 
    extensions for numbers that are also going to use the Digit to Insert/Delete 
    function.
    Field descriptions for page 3
    Valid entries Usage
    0
     to 9
                                                                   Page 3 of 3
    HOSPITALITY
    ROOM STATES:
    Definition for Rooms in State 1: Rooms in State 1
    Definition for Rooms in State 2: Rooms in State 2
    Definition for Rooms in State 3: Rooms in State 3
    Definition for Rooms in State 4: Rooms in State 4
    Definition for Rooms in State 5: Rooms in State 5
    Definition for Rooms in State 6: Rooms in State 6
    HOSPITALITY FEATURES
    Suite Check-in? n 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    708 Hunt Group 
    17
    Hospitality screen
    Definition for Rooms in State 1 - 6 
    Enter up to a 30-character definition for each room status. For example, you could 
    define state 1 as ‘clean, ready to use’ and state 2 as ‘occupied, needs cleaning.’
    The definitions for room states (Field descriptions for page 3), are for Attendant 
    Room Status only. If you are not using Attendant Room Status, you do not need to 
    complete these fields.
    Suite Check-in
    This field allows attendants to have the system automatically check-in several 
    related extensions with one check-in command.
    Hunt Group
    Allows calls to be answered by users (agents) at a predefined group of telephones 
    or devices.
    This screen creates a hunt group that is identified by a hunt group number. Users 
    assigned to a hunt group are identified by their extension number.
    This screen can be used to implement a hunt group and its associated features such 
    as Automatic Call Distribution (ACD) and Hunt Group Queuing. Look at the 
    various hunt group screens and choose the screens that can be used to implement 
    your hunt group requirements.
    The total number of pages vary depending on your System configuration. Refer to 
    the DEFINITY ECS System Description for the maximum number of hunt groups 
    supported by each configuration.
    Valid entries Usage
    y/n
    Enter y to use the Suite Check-in feature. Refer to ‘‘Suite 
    Check-in’’ for more information. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    709 Hunt Group 
    17
    The System checks for the busy or idle status of extension numbers in the hunt 
    group when answering calls. A Uniform Call Distribution (UCD) type hunt group 
    selects the “most idle” extension in the group when answering a new call. A 
    Direct Department Calling (DDC) type hunt group selects the first available 
    extension (in the administered sequence) when answering a new call. Expert 
    Agent Distribution (EAD), used only with Expert Agent Selection (EAS), selects 
    the “most idle” agent or the “least occupied” agent with the highest skill level for 
    the call’s skill.
    NOTE:
    Vector controlled splits/skills can be called directly via the split/skill 
    extension (instead of calling a VDN mapped to a vector that will terminate 
    the call to a vector controlled split/skill); however, the calls will not receive 
    any announcements, be forwarded, redirect to coverage, or 
    intraflow/interflow to another hunt group.
    Field descriptions for page 1
    Screen 98. Hunt Group screen
    Screen 99. Hunt Group screen when Queue and Vector are n
    change hunt-group 4 Page 1 of X
    HUNT GROUP
    Group Number: 4__ ACD? 
    Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage Path: ____
    TN: Night Service Destination: _____
    COR: MM Early Answer? Security Code: ____ 
    ISDN Caller Disp: ________
    Queue Length: ___
    Calls Warning Threshold: ___ Port: x
    Extension: ____
    Time Warning Threshold: ___ Port: xExtension: ____
    change hunt-group x Page 1 of X
    HUNT GROUP
    Group Number: ___ ACD? n
    Group Name: ____________________________ Queue? n
    Group Extension: ____ Vector? n
    Group Type: 
    Coverage Path: ____
    TN: Night Service Destination: _____
    COR: MM Early Answer? Security Code: ____ 
    ISDN Caller Display: ________ 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    710 Hunt Group 
    17
    The two Extension fields display only when the Calls Warning Port and the Time 
    Warning Port fields are 
    x.
    Screen 100. Hunt Group screen when Queue and Vector are y
    The two Extension fields display only when the Calls Warning Port and the Time 
    Warning Port fields are x.
    Screen 101. Hunt Group screen when Queue is y and Vector is n
    Group Number
    This is a display-only field when the screen is accessed using an administration 
    command such as 
    add or change.
    change hunt-group x Page 1 of X
    HUNT GROUP
    Group Number: ___ ACD? n
    Group Name: ____________________________ Queue? y
    Group Extension: ____ Vector? y
    Group Type: 
    TN: COR: MM Early Answer?
     Security Code: ____ 
    ISDN Caller Display: ________
    Queue Length: ___
    Calls Warning Threshold: ___ Port: x
    Extension: ____
    Time Warning Threshold: ___ Port: xExtension: ____
    change hunt-group x Page 1 of X
    HUNT GROUP
    Group Number: ___ ACD? n
    Group Name: ____________________________ Queue? y
    Group Extension: ____ Vector? n
    Group Type:  Coverage Path: ____
    TN:  Night Service Destination: _____
    COR:  MM Early Answer?
         Security Code: ____ 
      ISDN Caller Disp: ________
    Queue Length: ___
    Calls Warning Threshold: ___ Port: x
    Extension: ____
    Time Warning Threshold: ___ Port: xExtension: ____ 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    711 Hunt Group 
    17
    ACD
    Indicates whether Automatic Call distribution is used. This field cannot be set to y 
    if, on the System-Parameters Customer-Options screen, the ACD field is 
    n.
    Group Name
    Enter a character string that uniquely identifies the group (for example, parts 
    dept, purchasing, or sales dept).
    Queue
    Specifies a queue for the hunt group.
    Group Extension
    Enter an unused extension number to be assigned to the hunt group.  The field 
    may not be blank.
    Vector
    See example screens for fields that display when this field is 
    y.
    Valid entries Usage
    y
    The hunt group will function as an ACD split/skill. AUDIX 
    and MSA hunt groups can function as ACD splits/skills.
    n  This feature is not desired, even if, on the System-Parameters 
    Customer-Options screen, the ACD field is 
    y. When the hunt 
    group is assigned as an ACD split/skill, the hunt group 
    members serve as ACD agents. The agents in this split/skill 
    must log in to receive ACD split/skill calls. If this hunt group is 
    on a remote switch using the AUDIX in a DCS feature, enter 
    n.
    Valid entries Usage
    28-character string
    Valid entries Usage
    y/n
    Enter y so the hunt group will be served by a queue.
    Valid entries Usage
    1 to 5 digits Unassigned extension
    Valid entries Usage
    y/n
    Enter y to indicate that this hunt group will be vector 
    controlled. On the System-Parameters Customer-Option 
    screen, the Vectoring-Basic field must be 
    y before y can be 
    entered here. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    712 Hunt Group 
    17
    Group Type
    There are six group types: Uniform Call Distribution (ucd-mia and ucd-loa), 
    Direct Department Calling (DDC), and Expert Agent Distribution (ead-mia and 
    ead-loa). Each option uses a different method to select an agent for a call when 
    two or more agents are available. 
    ucd-loa and ead-loa cannot be entered in the 
    Group Type field unless the CentreVu Advocate field on the System Parameters 
    Customer-Options screen is 
    y. ead-mia and ead-loa cannot be entered in the 
    Group Type field unless on the System Parameters Customer-Options screen, the 
    Expert Agent Selection (EAS) field is 
    y.
    Valid entries Usage
    ddc
    Enter ddc when the call should be routed to the first available 
    agent in the administered string. Group type 
    ddc is also known 
    as “hot seat”. “ddc” distribution is not available when the group 
    is administered as a skill.
    ucd-mia   When ucd-mia or ucd-loa is entered, a call routes to the 
    most-idle agent (“ucd-mia”) or the least occupied agent 
    (“ucd-loa”), respectively. Enter 
    ucd-mia or ucd-loa if the hunt 
    group has an AUDIX or Messaging Server Adjunct message. 
    One of these entries is required when supporting the Outbound 
    Call Management feature and when the Controlling Adjunct 
    field is 
    asai.
    ucd-loa
    ead-mia
    When ead-mia or ead-loa is entered, a call routes to the 
    available agent with the highest skill level for the call. If two or 
    more agents with equal skill levels are available, DEFINITY 
    ECS routes the call to the most-idle agent (“ead-mia”) or the 
    least occupied agent (“ead-loa”), respectively. This allows a 
    call to be distributed to the agent best able to handle the call if 
    multiple agents are available.
    ead-loa
    circ
    Enter circ (circular) when the call should be routed in a 
    “round-robin” order. The order in which you administer the 
    extensions determines the order that calls are directed. The 
    switch keeps track of the last extension in the hunt group to 
    which a call was connected. The next call to the hunt group is 
    offered to the next extension in the circular list independent of 
    how long that extension has been idle. You cannot use circular 
    hunting with automatic call distribution, queues, or vectors. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    713 Hunt Group 
    17
    Coverage Path
    Enter a coverage path number. This assigns a coverage path for the hunt group. 
    The coverage path is assigned using the Coverage Path screen. Does not appear if 
    the Vector field is 
    y
    TN
    Enter the Tenant Partition number.
    Night Service Destination
    Enter the destination where calls to this split will redirect when the split is in the 
    night service mode. Not all features will work correctly if this is not a local 
    extension. Does not appear if the Vector field is 
    y.
    COR
    Enter the class of restriction (COR) number that reflects the desired restriction for 
    the hunt group. If this is a hunt group supporting the AUDIX in a DCS feature, the 
    CORs on the Hunt Group screen on each switch must be the same.
    MM Early Answer
    This field applies for systems using Multimedia Call Handling only.
    Valid entries Usage
    1
     to 999
    t1
     to t999Time of day table
    Valid entries Usage
    1
     to 20
    Valid entries Usage
    An assigned extension number 
    (can be a VDN extension)
    attdAn attendant group code.
    Valid entries Usage
    0
     to 95
    Valid entries Usage
    y/n
    The system begins to answer an H.320 call and establish an 
    audio channel before offering the conversion call to the hunt 
    group. This starts billing for the call when the call is first put 
    into queue. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    714 Hunt Group 
    17
    Security Code
    Enter a 4-digit security code (password) used for the Demand Print feature.
    ISDN Caller Disp
    This field is required if, on the System-Parameters Customer-Options screen, the 
    ISDN-PRI or ISDN-BRI Trunks field is 
    y.
    Queue Length
    Appears if the Queue field is 
    y. Enter the maximum number of calls that can be in 
    the queue at the same time. This field must have an entry when the Queue field is 
    y.
    Calls Warning Threshold
    Appears if the Queue field is 
    y. Enter the number of calls that can be queued 
    before the System flashes the queue status (feature buttons assigned on agents 
    phones) and the optional Auxiliary Queue Call Warning Threshold lamp assigned 
    to the split/skill. These lamps are lighted steadily when at least one call is in queue 
    and the threshold has not yet been reached.
    Valid entries Usage
    4-digit security code 
    Valid entries Usage
    grp-name
    Enter grp-name or mbr-name to specify whether the hunt 
    group name or member name, respectively, will be sent to the 
    originating user.
    mbr-name
    blank If the ISDN-PRI or the ISDN-BRI Trunks field is n, this field 
    must be blank.
    Valid entries Usage
    1-200
    For G3r configurations
    1-99For G3si configurations
    Valid entries Usage
    Must be less than or equal to 
    the queue length. This field must not be left blank if Calls Warning 
    Port is assigned a port number. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    715 Hunt Group 
    17
    (Calls Warning) Port
    Appears if the Queue field is 
    y. Enter the seven-character port number assigned to 
    connect the optional external Auxiliary Queue Call Warning Threshold lamp that 
    will flash when the number of calls in queue has exceeded the queue warning 
    threshold (assigned in Calls Warning Threshold). 
    NOTE:
    This port is assigned to an Analog Line circuit pack or given an X 
    designation if an extension is used.
    For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number 
    (port) 12.
    (Calls Warning) Extension
    Appears if the Queue field is 
    y and when the Calling Warning Port and the Time 
    Warning Port fields are 
    X. An extension is needed when an X is placed in Calls 
    Warning Port. This extension can be used by the Terminal Translation 
    Initialization (TTI) feature to assign a port to this extension from the port itself. 
    Once Calls Warning Port is assigned a valid port (either via TTI or the 
    change 
    hunt-group
     command), then the extension is removed and considered 
    unassigned.
    Valid entries Usage
    01
     through 44First and second characters are cabinet number
    01 through 03
    01
    A
     through EThird character is the carrier
    01 through 20Fourth and fifth characters are the slot number
    01 through 16Sixth and seventh characters are the circuit number
    Valid entries Usage
    Enter an unassigned extension. This field may not be blank. 
    						
    							DEFINITY ECS Release 8.2
    Administrator’s Guide  555-233-506  Issue 1.1
    June 2000
    Screen reference 
    716 Hunt Group 
    17
    Time Warning Threshold
    Appears if the Queue field is 
    y and when the Calling Warning Port and the Time 
    Warning Port fields are 
    X. Enter the time in seconds that a call can remain in the 
    queue before the System flashes the Queue status lamps (feature buttons assigned 
    members phones) and the Auxiliary Queue Time Warning lamp assigned to this 
    split/skill. 
    (Time Warning) Port
    Appears if the Queue field is 
    y. Enter the seven-character port number assigned to 
    the Auxiliary Queue Time Warning lamp that flashes when the time entered in 
    Time Warning Threshold has been reached by a call in queue. 
    NOTE:
    This port is assigned to an Analog Line circuit pack or given an X 
    designation if an extension is used.
    For example, 01A0612 is in cabinet 01, carrier A, slot 06, and circuit number 
    (port) 12.
    (Time Warning) Extension
    Appears if the Queue field is 
    y. An extension is needed when an X is placed in 
    Time Warning Port. This extension can be used by the Terminal Translation 
    Initialization (TTI) feature to assign a port to this extension from the port itself. 
    Once Time Warning Port is assigned a valid port (either via TTI or the 
    change 
    hunt-group
     command), then the extension is removed and considered 
    unassigned.
    Valid entries Usage
    0
     to 999An entry of 0 provides a warning whenever a call is queued.
    Valid entries Usage
    01
     through 44First and second characters are the cabinet number
    01 through 03
    01
    A
     through EThird character is the carrier number
    01 through 20Fourth and fifth characters are the slot number
    01 through 16Sixth and seventh characters are the circuit number
    Valid entries Usage
    Enter an unassigned extension. This field may not be blank. 
    						
    All Lucent Technologies manuals Comments (0)

    Related Manuals for Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual