Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
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Glossary and abbreviations 
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SNMP 
Simple Network Management Protocol
software
A set of computer programs that perform one or more tasks.
SPE
Switch Processing Element
SPID
Service Profile Identifier
split 
See ACD work mode
.
split condition
A condition whereby a caller is temporarily separated from a connection with an attendant. A split condition 
automatically occurs when the attendant, active on a call, presses the start button.
split number
The split’s identity to the switch and BCMS.
split report
A report that provides historical traffic information for internally measured splits.
split (agent) status report
A report that provides real-time status and measurement data for internally measured agents and the split to 
which they are assigned.
SSI
Standard serial interface
SSM
Single-site management
SSV
Station service
ST3
Stratum 3 clock board
staffed
Indicates that an agent position is logged in. A staffed agent functions in one of four work modes: Auto-In, 
Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Local Area Network
Station Message Detail Recording (SMDR)
An obsolete term now called CDR — a switch feature that uses software and hardware to record call data. See 
Call Detail Recording (CDR)
.
standard serial interface (SSI)
A communications protocol developed for use with 500-type business communications terminals (BCTs) and 
400-series printers.
status lamp
A green light that shows the status of a call appearance or a feature button by the state of the light (lit, flash-
ing, fluttering, broken flutter, or unlit). 
						

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stroke counts
A method used by ACD agents to record up to nine customer-defined events per call when CMS is active.
SVN
Security-violation notification
switch
Any kind of telephone switching system. See also communications system
.
switchhook
The buttons located under the receiver on a voice terminal.
switch-node (SN) carrier
A carrier containing a single switch node, power units, and, optionally, one or two DS1 converter circuit 
packs. An SN carrier is located in a center-stage switch.
switch-node (SN) clock
The circuit pack in an SN carrier that provides clock and maintenance alarm functions and environmental 
monitors.
switch-node interface (SNI)
The basic building block of a switch node. An SNI circuit pack controls the routing of circuit, packet, and 
control messages.
switch-node link (SNL)
The hardware that provides a bridge between two or more switch nodes. The SNL consists of the two SNI cir-
cuit packs residing on the switch nodes and the hardware connecting the SNIs. This hardware can include 
lightwave transceivers that convert the SNI’s electrical signals to light signals, the copper wire that connects 
the SNIs to the lightwave transceivers, a full-duplex fiber-optic cable, DS1 converter circuit cards and DS1 
facilities if a company does not have rights to lay cable, and appropriate connectors.
switch-processing element (SPE)
A complex of circuit packs (processor, memory, disk controller, and bus-interface cards) mounted in a PPN 
control carrier. The SPE serves as the control element for that PPN and, optionally, for one or more EPNs.
SXS
Step-by-step
synchronous data transmission
A method of sending data in which discrete signal elements are sent at a fixed and continuous rate and speci-
fied times. See also association
.
SYSAM
System Access and Administration
system administrator
The person who maintains overall customer responsibility for system administration. Generally, all adminis-
tration functions are performed from the Management Terminal. The switch requires a special login, referred 
to as the system administrator login, to gain access to system-administration capabilities.
system printer
An optional printer that may be used to print scheduled reports via the report scheduler.
system report
A report that provides historical traffic information for internally measured splits.
system-status report
A report that provides real-time status information for internally measured splits. 
						

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system manager
A person responsible for specifying and administering features and services for a system.
system reload
A process that allows stored data to be written from a tape into the system memory (normally after a power 
outage).
T
T1
A digital transmission standard that in North America carries traffic at the DS1 rate of 1.544 Mbps. A T1 
facility is divided into 24 channels (DS0s) of 64 kbps. These 24 channels, with an overall digital rate of 1.536 
Mbps, and an 8-kbps framing and synchronization channel make up the 1.544-Mbps transmission. When a 
D-channel is present, it occupies channel 24. T1 facilities are also used in Japan and some Middle-Eastern 
countries.
TAAS
Trunk Answer from Any Station
TABS
Telemetry asynchronous block serial
TA C
Trunk-access code
tandem switch
A switch within an electronic tandem network (ETN) that provides the logic to determine the best route for a 
network call, possibly modifies the digits outpulsed, and allows or denies certain calls to certain users.
tandem through
The switched connection of an incoming trunk to an outgoing trunk without human intervention.
tandem tie-trunk network (TTTN)
A private network that interconnects several customer switching systems.
TC
Technical consultant
TCM
Traveling class mark
TDM
See time-division multiplexing (TDM).
TDR
Time-of-day routing
TEG
Terminating extension group
terminal
A device that sends and receives data within a system. See also administration terminal
.
tie trunk
A telecommunications channel that directly connects two private switching systems. 
						

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time-division multiplex (TDM) bus
A bus that is time-shared regularly by preallocating short time slots to each transmitter. In a PBX, all port cir-
cuits are connected to the TDM bus, permitting any port to send a signal to any other port.
time-division multiplexing (TDM)
Multiplexing that divides a transmission channel into successive time slots. See also multiplexing
.
time interval
The period of time, either one hour or one-half hour, that BCMS measurements are collected for a reports.
time slice
See time interval
.
time slot
64 kbps of digital information structured as eight bits every 125 microseconds. In the switch, a time slot refers 
to either a DS0 on a T1 or E1 facility or a 64-kbps unit on the TDM bus or fiber connection between port net-
works.
time slot sequence integrity
The situation whereby the N octets of a wideband call that are transmitted in one T1 or E1 frame arrive at the 
output in the same order that they were introduced.
to control
An application can invoke Third Party Call Control capabilities using either an adjunct-control or 
domain-control association.
to monitor
An application can receive event reports on an active-notification, adjunct-control, or domain-control associ-
ation.
TOD
Time of day
tone ringer
A device with a speaker, used in electronic voice terminals to alert the user.
TOP
Task-oriented protocol
trunk
A dedicated telecommunications channel between two communications systems or COs.
trunk allocation
The manner in which trunks are selected to form wideband channels.
trunk-data module
A device that connects off-premises private-line trunk facilities and DEFINITY ECS. The trunk-data module 
converts between the RS-232C and the DCP, and can connect to DDD modems as the DCP member of a 
modem pool.
trunk group
Telecommunications channels assigned as a group for certain functions that can be used interchangeably 
between two communications systems or COs.
TSC
Technical Service Center
TTI
Terminal translation initialization 
						

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TTR
Touch-tone receiver
TTT
Terminating trunk transmission
TTTN
See tandem tie-trunk network (TTTN).
TTY
Teletypewriter
U
UAP
Usage-allocation plan
UART
Universal asynchronous transmitter
UCD
Uniform call distribution
UCL
Unrestricted call list
UDP
See Uniform Dial Plan (UDP).
UL
Underwriter Laboratories
UM
User manager
Uniform Dial Plan (UDP)
A feature that allows a unique 4- or 5-digit number assignment for each terminal in a multiswitch configura-
tion such as a DCS or main-satellite-tributary system.
UNMA
Unified Network Management Architecture
UNP
Uniform numbering plan
UPS
Uninterruptible power supply
USOP
User service-order profile
UUCP
UNIX-to-UNIX Communications Protocol
UUI
User-to-user information 
						

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V
VA R
Value-added reseller
VDN
See vector directory number (VDN).
vector directory number (VDN)
An extension that provides access to the Vectoring feature on the switch. Vectoring allows a customer to spec-
ify the treatment of incoming calls based on the dialed number.
vector-controlled split
A hunt group or ACD split administered with the vector field enabled. Access to such a split is possible only 
by dialing a VDN extension.
VIS
Voice Information System
VLSI
Very-large-scale integration
VM
Voltmeter
VNI
Virtual nodepoint identifier
VOA
VDN of origin announcement
voice terminal
A single-line or multiappearance telephone.
W
WAT S
See Wide Area Telecommunications Service (WATS).
WCC
World-Class Core
WCR
World-Class Routing
WCTD
World-Class Tone Detection
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
 A service in the United States that allows calls to certain areas for a flat-rate charge based on expected usage. 
						

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wideband
A circuit-switched call at a data rate greater than 64 kbps. A circuit-switched call on a single T1 or E1 facility 
with a bandwidth between 128 and 1536 (T1) or 1984 (E1) kbps in multiples of 64 kbps. H0, H11, H12, and 
N x DS0 calls are wideband.
wideband access endpoint
Access endpoints, extended with wideband switching to include wideband access endpoints. A wideband 
access endpoint consists of one or more contiguous DS0s on a line-side T1 or E1 facility and has an exten-
sion. The Administered Connections feature provides call control for calls originating from wideband access 
endpoints.
wink-start tie trunk
A trunk with which, after making a connection with a distant switching system for an outgoing call, the sys-
tem waits for a momentary signal (wink) before sending the digits of the called number. Similarly, on an 
incoming call, the system sends the wink signal when ready to receive digits.
work mode
One of four states (Auto-In, Manual-In, ACW, AUX-Work) that an ACD agent can be in. Upon logging in, an 
agent enters AUX-Work mode. To become available to receive ACD calls, the agent enters Auto-In or Man-
ual-In mode. To do work associated with a completed ACD call, an agent enters ACW mode.
work state
An ACD agent may be a member of up to three different splits. Each ACD agent continuously exhibits a work 
state for every split of which it is a member. Valid work states are Avail, Unstaffed, AUX-Work, ACW, ACD 
(answering an ACD call), ExtIn, ExtOut, and OtherSpl. An agent’s work state for a particular split may 
change for a variety of reasons (example: when a call is answered or abandoned, or the agent changes work 
modes). The BCMS feature monitors work states and uses this information to provide BCMS reports.
write operation
The process of putting information onto a storage medium, such as a hard disk.
WSA
Waiting session accept
WSS
Wireless Subscriber System
Z
ZCS
Zero Code Suppression 
						

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							Index 
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DEFINITY ECS Release 8.2
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IN
Index
Numerics
3-b urst ring ing,1474
7-digit barrier codes,118432-c harac ter d isp lay stations,114940-c harac ter d isp lay stations,1149
302A attend ant console,104302B attend ant console,104302C attend ant console,105
7400A data module,4217400A/7400B d ata mod ule,4217400C Hig h Sp eed  Link,422
g roup  4 fax ap plications,422LAN interconnect ap plications,422video telec onferencing,422
7400D data module,4217500 and  World  Class BRI Data Mod ule sc reen, 
see Data Mod ule sc reen
7500 data module
,420, 422d ata-c ommunic ations eq uip ment,422d ata-terminal eq uip ment,422
EIA 232C interface,422RS-366 automatic -calling  unit interface,422V35 interfac e,422
8400B data module,421
A
AAR and ARS
d ig it analysis d efault translations
,1181Digit Analysis Table, commands,1051Digit Analysis Table, screen,465
Dig it Conversion Tab le, command s,1052Dig it Conversion Tab le, sc reen,470overlap  sending,1183
AAR and ARS Digit Analysis Table
c ommand s,1051
AAS (Auto Availab le Split),  see DEFINITY ECS 
Guid e to ACD Call Centers
ab and oned  c all searc h, see DEFINITY ECS 
Guid e to ACD Call Centers
Abbreviated Dialing (AD)
adding AD lists,92
button,71c ommand s,1052description,1139
end user op erations,1140enhanced  lists,1140enhanced  numb er lists,1140
fixing p roblems,94group lists,1140g roup  number lists,1140
list typ es,1139, 1140
Ab breviated  Dialing  (AD), (c ontinued )
p ersonal lists
,1139program button,71sc reen,473
security alerts,92, 1139sp ec ial charac ter b utton,71sp ec ial lists,1140
system numb er lists,1140Ab breviated  Dialing  Enhanced  List screen, see Ab breviated  Dialing  List sc reen
Abbreviated Dialing Group List screen,
 see Ab breviated  Dialing  List sc reen
abbreviated ring button,71
abbreviated ringing,1488Ab ort Transfer,1566absorbing digits,374
ACA Measurements Rep ort,1175Acc ess End points,1144ad ministered c onnec tion,424
commands,1054sc reen,481Acc ess Security Gateway (ASG),3
ASG Key,336, 1142ASG Login Ad ministration sc reen, see Log in 
Ad ministration sc reen
description
,333, 1142disabling,335monitoring  the ASG history log,336
multiple ap p lic ation platform for DEFINITY 
(MAPD),1142restarting  temp orarily d isab led  ASG,335
setting up,333Acc ess trunks
adding,361
description,1576ac c ount b utton,72account codes
forc ing  users to enter
,459trac king  calls,458ACCUNET,1307
ACD stroke count b utton,89ACD, see Automatic Call Distrib ution (ACD)
ac oustic  coupled mod ems,1443
ac tivate malic ious c all trace b utton,84ac tivate nig ht servic e b utton,86
ACW (After Call Work),  see DEFINITY ECS 
Guid e to ACD Call Centers
Ad d/Remove Skills,  see DEFINITY ECS Guid e to 
ACD Call Centers
Ad ministered  Connec tions (AC),423access endpoints,424, 1144
ad ministering,427alarm button,72ap p lic ations,1145
commands,1054description,423, 1144d rop ping,425
d rop ping ad ministered  c onnec tions,1146errors,425, 1146estab lishing,424 
						

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Ad ministered  Connec tions (AC), (c ontinued )
estab lishing  a c onnection
,1145estab lishing  administered  connec tions,1145failures,425, 1146, 1147
fast retries,1147sc reen,485SDDN ISDN–PRI trunk g roup s,1144
typic al AC ap p lic ations,424Administrable Lang uag e Disp lays
description,1149
feature information displays,1517Fr a nc e,1149Italy,1149
Sp a in,1149user-d efined,1149Administration without hardware, see swap ping 
p hones
After Call Work (ACW),
 see DEFINITY ECS 
Guid e to ACD Call Centers
after c all work b utton,72Agent Call Handling , se e D EFIN ITY EC S Gu i d e  
to ACD Call Centers
Agent LoginID
sc reen,  see DEFINITY ECS Guide to ACD 
Call Centers
ag ents,1383aging login passwords,330alarm b uttons
ad ministered c onnec tion
,72automatic wakeup,87CDR link,77
DS1,87fac ility test c all,89link,83
major alarm,83minor/major alarms,85PM S l in k,87
PM S p r in t e r,87system p rinter,87alarms, sec urity violations,1491
alert ag ent,72alerting
alerting  p hones, see ring ing
silent
,1488timers,1160
algorithms, call pickup distribution,1300alias,54Alias Station
c ommand s
,1054sc reen,490alphanumeric dialing,414
Alp hanumeric  Dialing  Tab le
c ommand s,1055sc reen,491
Alternate Facility Restriction Levels (AFRL)
authorization c od es,1151button,73
description,1150toll fraud  prevention,1150
alternate voice d ata (AVD) sig naling,1330
analog
p hones,50tie trunk descrip tion,1580
ANI calling  p arty information, d isp laying,122announcement d ata mod ule,379, 420announcements
ad d ing  extensions
,381backing up,383changing,382
c ontinuous-p lay,387copying,384d efinition,379
deleting,386erasing,386fixing p roblems,385
for a hunt g roup,1380playing,173rec ord ing,382
restoring,385saving,383Announc ements/Audio Sources
commands
,1055sc reen,494Answer Detection
ad ministering
,375answer sup ervision b y timeout,1153c all c lassification answer d etection,1152
description,1152network answer sup ervision,1153Answer Sup ervision
answer detection
,1153telec ommuting,298tests,1569
timer d etection,1153answerb ac k p ag ing,398applications
ad ministered c onnec tions
,424, 1145end point, wid eb and  switc hing,438area cod es
adding
,200restric ted,193ARS p artitioning,204
ARS Toll Tab le
commands,1055
sc reen,497ASAI c ap ab ilities,449ASAI Cap ab ility Groups sc reen, see Sy s t e m  
Parameters Customer-Op tions screen
ASG History Log , monitoring
,336ASG Key, loss,336
ASG, see Ac cess Sec urity Gateway (ASG)
assistance button,73assoc iating
offic e phone numb er to home station
,309async hronous d ata mod ule,422ATMS Trunk Test Schedule
sc reen,
 see DEFINITY ECS Maintenanc e