Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
References 
1617 Basic DEFINITY ECS documents 
21
DEFINITY ECS Release 8.2 — Reports, 555-233-505, Issue 1
Provides detailed descriptions of the measurement, status, security, and recent 
change history reports available in the system and is intended for administrators 
who validate traffic reports and evaluation system performance. Includes 
corrective actions for potential problems. Previously known as DEFINITY ECS 
System Monitoring and Reporting.
BCS Products Security Handbook, 555-025-600, Issue 7
Provides information about the risks of telecommunications fraud and measures 
for addressing those risks and preventing unauthorized use of BCS products. This 
document is intended for telecommunications managers, console operators, and 
security organizations within companies.
DEFINITY Terminals and Adjuncts Reference, 555-015-201, Issue 10
Provides drawings and full descriptions for all phones, phone adjuncts, and data 
terminals that can be used with System 75, System 85, DEFINITY 
Communications System, and DEFINITY ECS. This document is intended for 
customers and Lucent Technologies account teams for selecting the correct 
equipment.
Guide Builder™ Software for DEFINITY® Telephones, 555-230-755, Issue 5
Provides the ability to produce laser-printed documentation for specific 
telephones. A comprehensive user’s guide and on-line help support the software. 
This information applies to Release 8.2 as well as earlier DEFINITY systems. All 
customers receive this software.
Installation and maintenance
DEFINITY ECS Release 8.2 — Installation and Test for Single-Carrier 
Cabinets, 555-233-120, Issue 1
Provides procedures and information for hardware installation and initial testing 
of single-carrier cabinets. This document is availabe in languages other than 
English and can be ordered from the BCS Publications Catalog web site.
DEFINITY ECS Release 8.2 — Installation and Test for Multi-Carrier 
Cabinets, 555-233-114, Issue 1
Provides procedures and information for hardware installation and initial testing 
of multi-carrier cabinets. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
References 
1618 Basic DEFINITY ECS documents 
21
DEFINITY ECS Release 8.2 — Installation for Adjuncts and Peripherals, 
555-233-116, Issue 1
Provides procedures and information for hardware installation and initial testing 
of ECS adjunct and peripheral systems and equipment.
DEFINITY ECS Release 8.2 — Installation and Test for Compact Modular 
Cabinets, 555-233-118, Issue 1
Provides procedures and information for hardware installation and initial testing 
of compact modular cabinets.
DEFINITY ECS Release 8.2 — ATM Installation, Upgrades, and 
Administration, 555-233-124, Issue 1
Provides step-by-step instructions for how to install, upgrade, and administer 
ATM switches.
DEFINITY ECS Release 8.2 — Installation and Maintenance for Survivable 
Remote EPN, 555-233-121, Issue 1
Describes how to install, cable, test, and perform maintenance on a Survivable 
Remote Expansion Port Network (SREPN). Provides power, ground, and fiber 
connections.
DEFINITY ECS Release 8.2 — Upgrades and Additions for R8.2r, 
555-233-115, Issue 1
Provides procedures for an installation technician to upgrade an existing 
DEFINITY Communications System or DEFINITY ECS to DEFINITY ECS 
Release 8.2.
Includes upgrade considerations, lists of required hardware, and step-by-step 
upgrade procedures. Also includes procedures to add control carriers, switch node 
carriers, port carriers, circuit packs, auxiliary cabinets, and other equipment.
DEFINITY ECS Release 8.2 — Upgrades and Additions for R8.2si, 
555-233-122, Issue 1
Provides procedures for an installation technician to upgrade an existing 
DEFINITY Communications System or DEFINITY ECS to DEFINITY ECS 
Release 8.2. 
Includes upgrade considerations, lists of required hardware, and step-by-step 
upgrade procedures. Also includes procedures to add control carriers, switch node 
carriers, port carriers, circuit packs, auxiliary cabinets, and other equipment. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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1619 Basic DEFINITY ECS documents 
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DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2r ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2si ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and explanations of the system’s error codes.
DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS. 
Included are maintenance architecture, craft commands, step-by-step 
trouble-clearing procedures, the procedures for using all tests, and explanations of 
the system’s error codes. 
Call center documents
These documents are issued for DEFINITY ECS Call Center applications. The 
intended audience is DEFINITY ECS administrators.
DEFINITY
DEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2
This module contains information about the call center-specific features of the 
DEFINITY ECS. 
DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4
Provides information on how to write, use, and troubleshoot vectors, which are 
command sequences that process telephone calls in an Automatic Call 
Distribution (ACD) environment.
It is provided in two parts: tutorial and reference. The tutorial provides 
step-by-step procedures for writing and implementing basic vectors. The 
reference includes detailed descriptions of the call vectoring features, vector 
management, vector administration, adjunct routing, troubleshooting, and 
interactions with management information systems (including the Call 
Management System). 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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1620 Basic DEFINITY ECS documents 
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DEFINITY ECS Release 7— Basic Call Management System (BCMS) 
Operations, 555-230-706, Issue 2
Provides detailed instructions on how to generate reports and manage the system. 
It is intended for telecommunications managers who wish to use Basic Call 
Management System (BCMS) reports and for system managers responsible for 
maintaining the system.
CentreVu CMS
The following documents provide information about administration and use of the 
CentreVu Call Management System (CMS).
Lucent Call Center’s Little Instruction Book for Basic Administration, 
585-210-935, Issue 1
Lucent Call Center’s Little Instruction Book for Advanced Administration, 
585-210-936, Issue 1
CentreVu Call Management System Release 3 Version 8 — Administration, 
585-210-910, Issue 1
CentreVu Call Management System — Database Items, 585-210-939, Issue 1
CentreVu Call Management System Release 3 Version 8 — External Call 
History Interface, 585-210-912, Issue 1
CentreVu Call Management System Release 3 Version 8 — Upgrades and 
Migrations, 585-210-913, Issue 1
CentreVu Call Management System Release 3 Version 8 — Software 
Installation and Setup, 585-210-941, Issue 1
CentreVu Call Management System Release 3 Version 8 — Maintenance and 
Troubleshooting, 585-210-919, Issue 1
CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1
CentreVu Supervisor Version 8— Installation and Getting Started, 
585-210-928, Issue 1
CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1
CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1
CentreVu Call Management System — Forecast, 585-215-825, Issue 1
CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
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Application-specific documents
These documents support specific DEFINITY applications.
ACD
DEFINITY Communications Systems G3 — Automatic Call Distribution 
(ACD) Agent Instructions, 555-230-722, Issue 5
Provides information for use by agents after they have completed ACD training. 
Includes descriptions of ACD features and the procedures for using them.
DEFINITY Communications Systems G3 — Automatic Call Distribution 
(ACD) Supervisor Instructions, 555-230-724, Issue 4
Provides information for use by supervisors after they have completed ACD 
training. Includes descriptions of ACD features and the procedures for using 
them.
Console operations
The primary audience for these documents consists of attendant console users.
DEFINITY ECS Release 7 — Console Operations, 555-230-700, Issue 4
Provides operating instructions for the attendant console. Included are 
descriptions of the console control keys and functions, call-handling procedures, 
basic system troubleshooting information, and routine maintenance procedures.
DEFINITY ECS Release 7 — Console Operations Quick Reference, 
555-230-890, Issue 3
Provides operating instructions for the attendant console. Included are 
descriptions of the console control keys and functions, call-handling procedures, 
basic system troubleshooting information, and routine maintenance procedures. 
This document is availabe in languages other than English and can be ordered 
from the BCS Publications Catalog web site.
Hospitality
DEFINITY ECS and Guestworks Release 8.2 — Hospitality Operations, 
555-233-755, Issue 1
Provides step-by-step procedures for using the features available for the lodging 
and health industries to improve their property management and to provide 
assistance to their employees and clients. Includes detailed descriptions of reports. 
						

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June 2000
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Non-U.S. audiences
DEFINITY ECS — Application Notes for Type Approval
Describes specific hardware and administration required to operate the 
DEFINITY ECS in countries outside the United States. Available on the 
DEFINITY ECS Release 8.2 Library CD only.  
						

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Glossary and abbreviations 
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GL
GL
Glossary and abbreviations
Numerics
800 service
A service in the United States that allows incoming calls from certain areas to an assigned number for a 
flat-rate charge based on usage.
A
AA
Archangel. See angel.
AAC
ATM access concentrator
AAR
See Automatic Alternate Routing (AAR).
abandoned call
An incoming call in which the caller hangs up before the call is answered.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AC
1. Alternating current.
2. See Administered Connection (AC)
.
AAR
Automatic Alternate Routing
ACA
See Automatic Circuit Assurance (ACA).
ACB
See Automatic Callback (ACB).
ACD
See Automatic Call Distribution (ACD).
ACD agent
See agent.
ACU
See Automatic calling unit (ACU)
ACW
See after-call work (ACW) mode.
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk. 
						

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access endpoint
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an analog tie-trunk circuit pack 
that is assigned a unique extension.
access tie trunk
A trunk that connects a main communications system with a tandem communications system in an electronic 
tandem network (ETN). An access tie trunk can also be used to connect a system or tandem to a serving office 
or service node. Also called access trunk.
access trunk
See access tie trunk
.
ACCUNET
A trademarked name for a family of digital services offered by AT&T in the United States.
ACD
See Automatic Call Distribution (ACD). ACD also refers to a work state in which an agent is on an 
ACD call.
ACD work mode
See work mode
.
active-notification association
A link that is initiated by an adjunct, allowing it to receive event reports for a specific switch entity, such as an 
outgoing call.
active-notification call
A call for which event reports are sent over an active-notification association (communication channel) to the 
adjunct. Sometimes referred to as a monitored call.
active notification domain
VDN or ACD split extension for which event notification has been requested.
ACU
See Automatic calling unit (ACU).
AD
See Abbreviated Dialing (AD).
ADAP
AUDIX Data Acquisition Package
ADC
See analog-to-digital converter (ADC).
adjunct
A processor that does one or more tasks for another processor and that is optional in the configuration of the 
other processor. See also application
.
adjunct-control association
A relationship initiated by an application via Third Party Make Call, the Third Party Take Control, or Domain 
(Station) Control capabilities to set up calls and control calls already in progress.
adjunct-controlled call
Call that can be controlled using an adjunct-control association. Call must have been originated via Third 
Party Make Call or Domain (Station) Control capabilities or must have been taken control of via Third Party 
Take Control or Domain (Station) Control capabilities. 
						

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adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logged into such splits must do all tele-
phony work, ACD login/ logout, and changes of work mode through the adjunct (except for auto-available 
adjunct-controlled splits, whose agents may not log in/out or change work mode).
adjunct-monitored call
An adjunct-controlled call, active-notification call, or call that provides event reporting over a domain-control 
association.
Adjunct-Switch Application Interface (ASAI)
A recommendation for interfacing adjuncts and communications systems, based on the CCITT Q.932 specifi-
cation for layer 3.
ADM
Asynchronous data module
administer
To access and change parameters associated with the services or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections between 
access endpoints (trunks) and/or data endpoints (data modules).
administration group
See capability group
.
administration terminal
A terminal that is used to administer and maintain a system. See also terminal
.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or other hardware.
ADU
See asynchronous data unit (ADU).
AE
See access endpoint.
after-call work (ACW) mode
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to perform 
ACD-related activities such as filling out a form after an ACD call.
AG
ASAI Gateway
agent
A person who receives calls directed to a split. A member of an ACD hunt group or ACD split. Also called an 
ACD agent.
agent report
A report that provides historical traffic information for internally measured agents.
AIM
Asynchronous interface module
AIOD
Automatic Identification of Outward Dialing
ALBO
Automatic Line Build Out 
						

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All trunks busy (ATB)
The state in which no trunks are available for call handling.
ALM-ACK
Alarm acknowledge
American Standard Code for Information Interchange 
See ASCII (American Standard Code for Information Interchange)
.
AMW
Automatic Message Waiting
AN
Analog
analog
The representation of information by continuously variable physical quantities such as amplitude, frequency, 
and phase. See also digital
.
analog data
Data that is transmitted over a digital facility in analog (PCM) form. The data must pass through a modem 
either at both ends or at a modem pool at the distant end.
analog telephone
A telephone that receives acoustic voice signals and sends analog electrical signals along the telephone line. 
Analog telephones are usually served by a single wire pair (tip and ring). The model-2500 telephone set is a 
typical example of an analog telephone.
analog-to-digital converter (ADC)
A device that converts an analog signal to digital form. See also digital-to-analog converter (DAC)
.
angel
A microprocessor located on each port card in a processor port network (PPN). The angel uses the con-
trol-channel message set (CCMS) to manage communications between the port card and the archangel on the 
controlling switch-processing element (SPE). The angel also monitors the status of other microprocessors on 
a port card and maintains error counters and thresholds.
ANI
See Automatic Number Identification (ANI).
ANSI
American National Standards Institute. A United States professional/technical association supporting a vari-
ety of standards.
answerback code
A number used to respond to a page from a code-calling or loudspeaker-paging system, or to retrieve a parked 
call.
AOL
Attendant-offered load
AP
Applications processor
APLT
Advanced Private-Line Termination