Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
637 Feature Access Code 
17
Extended Group Call Pickup Access Code
The feature access code (FAC) users enter when a call directed to another pickup 
group is to be answered. Users must enter a valid “Pickup Number” following the 
Extended Group Call Pickup Access Code to complete the operation.
Facility Test Calls Access Code
Used to place activate a facility test call.
!SECURITY ALERT:
To ensure the security of your system, leave Facility Test Calls Access Code 
blank except when actually testing trunks.
Flash Access Code
Used to generate trunk flash. This code ensures that the flash signal is interpreted 
by the central office switch, rather than the DEFINITY ECS. 
Group Control Restrict Activation / Deactivation
Used to change the restriction level for all users with a given class of restriction. 
Requires console permissions. 
Hunt Group Busy Activation/Deactivation
Hunt Group members can dial these codes to place themselves in a busy state, and 
to become available again. 
ISDN Access Code
Used to place an ISDN call without using ARS, AAR, or UDP.
Last Number Dialed Access Code
Used to redial the last number dialed from this station.
Leave Word Calling Message Retrieval Lock
Used to lock the display module on telephones. The lock function activates at a 
telephone by dialing this system-wide lock access code. This prevents 
unauthorized users from displaying, canceling, or deleting messages associated 
with the telephone. The Lock Messages field on the Station screen also must be 
enabled. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
638 Feature Access Code 
17
Leave Word Calling Message Retrieval Unlock
Used to unlock a telephone’s display module. The lock function is canceled at the 
telephone by dialing this unlock FAC followed by the SCC.
Leave Word Calling Send A Message
Used to send a leave word calling message. 
Leave Word Calling Cancel A Message
Used to cancel a leave word calling message.
Malicious Call Trace Activation
Used to activate a trace request on a malicious call.
PASTE (Display PBX data on Phone) Access 
Code
Allows users to view call center data on display phones. PASTE is used in 
conjunction with CentreVu Agent. 
Personal Station Access (PSA) Associate Code
Used to associate a telephone with the phone features assigned to a user’s 
extension.
Per Call CPN Unblocking Code Access Code
If CPN blocking is on for a trunk group, users can turn it off for a call by using 
this code. When they dial this code, the calling party number is sent to the public 
network.
Dissociate Code
Used to dissociate the PSA feature at a telephone. You cannot provide either code 
until Personal Station Access (PSA) on the System Parameters Customer-Options 
screen is 
y.
Print Messages Access Code
Allows users to print undelivered messages without having to call the message 
center.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
639 Feature Access Code 
17
Program Access Code
Used to program abbreviated dial buttons on an individual phone. 
Refresh Terminal Parameters Access Code
Used to update terminal parameters on an individual phone when system settings 
have changed. 
Remote Send All Calls Activation/Deactivation
Used to activate or deactivate the Send All Calls feature. Requires console 
permissions.
Self Station Display Activation
The self station field is not active. If set to a valid FAC, a digital station displays 
its primary extension number when the FAC is entered.
Send All Calls Activation/Deactivation
Used to activate or deactivate sending all calls to coverage with minimal or no 
alerting at the station.
Field descriptions for page 3
Screen 81. Feature Access Code (FAC) screen 
Page 3 of X
FEATURE ACCESS CODE (FAC)
Refresh Terminal Parameters Access Code:
Remote Send All Calls Activation:     Deactivation: 
Self Station Display Access Code:
Send All Calls Activation:  Deactivation
Station Security Code Change Access Code: 
Terminal Dial-up Test Access Code: 
Terminal Translation Initialization Merge Code:  Separation Code: 
Transfer to Voice Mail Access Code: 
Trunk Answer Any Station Access Code: 
User Control Restrict Activation:  Deactivation: 
Voice Coverage Message Retrieval Access Code: 
Voice Principal Message Retrieval Access Code: *80
Whisper Page Activation Access Code:  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
640 Feature Access Code 
17
Station Security Code Change Access Code
Enter the code the user must dial to change their Station Security Code. The SCC 
must be administered before the user can change it using this FAC. That is, a user 
cannot change a blank SCC.
Terminal Dial-Up Test Access Code
Used to perform tests on digital telephones to make sure that the telephone and the 
buttons are communicating properly with the switch. See your Maintenance 
documentation for information about Digital Terminal Remote Looparound Test. 
Terminal Translation Initialization Merge Code
Enter the digits that must be dialed to install (merge) a station without losing any 
of its previous feature settings. The Terminal Translation Initialization Separation 
Code must have been used, or an X administered in the Port field of the Station 
screen, when the telephone was removed from its former location in order for the 
Terminal Translation Initialization Merge Code to be effective. (If you try to use 
this and it doesn’t work, check the station screen for this extension. If there is still 
a port assigned, type X in the port field, then try the TTI merge again.)
Terminal Translation Initialization Separation 
Code
Enter the digits that must be dialed to remove (separate) a station from a location 
without losing any of its feature settings.
Transfer to Voice Mail Access Code
Enter the digits that must be dialed to allow coverage to transfer the caller to the 
original call recipient’s AUDIX mail where the caller can leave a message. Do not 
administer this code to have the same first digit as another feature access code that 
is longer in length. 
Trunk Answer Any Station Access Code
Enter the access code that station users must dial to answer calls alerting on night 
bells.
User Control Restrict Activation/Deactivation
Used to change the restriction level for a specific extension. Requires console 
permissions.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
641 Feature Access Code 
17
Voice Coverage Message Retrieval Access 
Code
Allows users to retrieve voice messages for another user (for whom they are a 
coverage point) via a digital display module. 
Voice Principal Message Retrieval Access Code
Allows users to retrieve their own voice messages for another user via a digital 
display module.
Whisper Page Activation Access Code
Allows users to place a page to another user’s phone, when active on a call. The 
paged user, and not the other parties on the call, hears the page.
Field descriptions for page 4
The feature access codes on this page pertain only to ACD call centers. 
Screen 82. Feature Access Code (FAC) screen
After Call Work Access Code
Enter the code the agent must dial when the agent will be performing work-related 
ACD activities.
Assist Access Code
Enter the digit the agent must dial to request assistance from the split supervisor.
change feature-access-codes                                         Page 4 of X
                        FEATURE ACCESS CODE (FAC)
                  Automatic Call Distribution Features
                   After Call Work Access Code: ___
                            Assist Access Code: ___
                           Auto-In Access Code: ___
                          Aux Work Access Code: ___
                             Login Access Code: ___
                            Logout Access Code: ___
                         Manual-In Access Code: ___
Service Observing Listen Only Access Code: ___
Service Observing Listen/Talk Access Code: ___
                   Add Agent Skill Access Code: ___
                Remove Agent Skill Access Code: ___
                 Call Vectoring/Call Prompting Features
                     Converse Data Return Code: ___ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
642 Feature Access Code 
17
Auto-In Access Code
Enter the code the agent must dial to become automatically available to receive 
another ACD call each time a call is released.
Aux Work Access Code
Enter the code the agent must dial when the agent will be performing non-ACD 
activities.
Login Access Code
Enter the code the agent must dial to gain access to the ACD functions. This is a 
system-wide code for all ACD agents.
Logout Access Code
Enter the logout code the agent must enter to exit ACD. This is a system-wide 
logout code for all ACD agents.
Manual-In Access Code 
Enter the code the agent must dial to receive a single, new ACD call upon the 
completion of an ACD call.
NOTE:
The following two fields appear only if Service Observing (Remote/By 
FAC) on the System Parameters Customer-Options screen is 
y.
Service Observing Listen Only Access Code
Enter the code that must be dialed to allow a station with Service Observing 
permission (COR) to listen to other agent ACD calls without being heard on the 
ACD call.
Service Observing Listen/Talk Access Code
Enter the code that must be dialed to allow a station with Service Observing 
permission (COR) to both listen and be heard on an ACD call.
NOTE:
The following two fields appear only if Expert Agent Selection (EAS) 
Enabled is optioned on the Feature-Related System-Parameters screen.
Add Agent Skill Access Code
Enter the digits an agent must dial to be able to add a skill to their current skill set. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
643 Feature Access Code 
17
Remove Agent Skill Access Code
Enter the digits an agent must dial to be able to remove a skill from their current 
skill set.
NOTE:
The next field is available only if Vectoring (Basic) and Vectoring 
(Prompting) have been enabled on the System-Parameters 
Customer-Options screen.
Converse Data Return Code
Enter the access code the CONVERSANT must outpulse prior to outpulsing the 
digits being returned to the system. This FAC must match the code administered 
on CONVERSANT.
Field descriptions for page 5
The feature access codes on this page pertain only to Hospitality features. 
Screen 83. Feature Access Code (FAC) screen
Automatic Wakeup Call Access Code
Enter the access code the user must dial to schedule or cancel a wakeup call.
change feature-access-codes                                     Page 5 of X
                             FEATURE ACCESS CODE (FAC)
                               Hospitality Features
                         Automatic Wakeup Call Access Code: *11   
             Housekeeping Status (Client Room) Access Code: ______ 
             Housekeeping Status (Client Room) Access Code: ______
             Housekeeping Status (Client Room) Access Code: ______
             Housekeeping Status (Client Room) Access Code: ______
             Housekeeping Status (Client Room) Access Code: ______
             Housekeeping Status (Client Room) Access Code: ______
                 Housekeeping Status (Station) Access Code: ______
                 Housekeeping Status (Station) Access Code: ______
                 Housekeeping Status (Station) Access Code: ______
                 Housekeeping Status (Station) Access Code: ______
                    Verify Wakeup Announcement Access Code: ______
                          Voice Do Not Disturb Access Code: ______ 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
644 Feature Access Code 
17
Housekeeping Status (Client Room) Access 
Code
Enter the access code the housekeeper dials from the client’s room to provide 
room status. These codes are transmitted to the Property Management System 
(PMS) for processing. You can assign a definition to the six codes on the 
Hospitality
 screen.
Housekeeping Status (Station) Access Code
Enter the access code the housekeeper must dial to provide room status. This 
access code must be dialed from designated telephones. There are four codes.
Verify Wakeup Announcement Access Code
Enter the access code the user can dial to verify a wakeup announcement.
Voice Do Not Disturb Access Code
Enter the access code the user must dial to enter or cancel a do not disturb request 
without using a display 
— through the use of voice prompting. 
Field descriptions for page 6
The feature access codes on this page pertain only to Multimedia Call Handling 
(MMCH). 
Screen 84. Feature Access Code (FAC) screen
Basic Mode Activation
If you enter this FAC when your system is an Enhanced multimedia complex, it 
will revert to a Basic multimedia complex. If you enter this FAC when your 
system is a Basic mode station it will do nothing.
change feature-access-codes                                     Page   6 of   6
                               FEATURE ACCESS CODE (FAC)
                                  Multimedia Features
 
                       Basic Mode Activation: 
                    Enhanced Mode Activation: 
                 Multimedia Call Access Code: 
       Multimedia Data Conference Activation:  Deactivation: 
        Multimedia Multi-Address Access Code: 
            Multimedia Parameter Access Code: 
 
 
 
  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
645 Feature Access Code 
17
Enhanced Mode Activation
If you enter this FAC when your system is a Basic multimedia complex, it will 
become an Enhanced multimedia complex. If you enter this FAC when your 
system is an Enhanced mode station it will do nothing.
Multimedia Call Access Code
If you enter this FAC from any voice station, it indicates to the DEFINITY ECS 
that you are making an Enhanced mode multimedia call. If you originate a 
multimedia call with the multimedia call access code, it will originate a call 
according to the Default Multimedia Parameters selected on the Feature Related 
System Parameters screen.
Multimedia Data Conference Activation
If you enter this FAC from any voice station that is participating in a multimedia 
call, it will alert the DEFINITY ECS that you want to enable data collaboration 
with the other parties on the call. If you enter this FAC a second time, it will give 
denial treatment (since a collaboration session is already active). This FAC only 
applies to voice stations on a DEFINITY ECS switch equipped with an ESM 
adjunct.
Multimedia Data Conference Deactivation
If you enter this FAC from the phone that enabled data collaboration on a 
multimedia mode call, it will deactivate the data session and revert to a voice and 
video call. If a user enters this FAC while participating in a data-collaboration 
multimedia call that the user did not initiate, the system responds with denial 
treatment.
Multimedia Multi-Address Access Code
The multimedia multi-address access code is similar to the multimedia call access 
code. It allows origination of a multimedia call from a voice station. It is used 
when the destination being dialed requires a different address for each of the 2 
B-channels. For example, ISDN-BRI provided by a Central Office is provisioned 
with separate listed directory numbers for each B-channel. In order to make a 2B 
multimedia call to such a device, two sets of addresses must be entered. 
Originating a multimedia call with the multimedia multi-address access code will 
originate a call according to the Default Multimedia Parameters selected on the 
System Parameters Features screen.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
646 Feature-Related System Parameters 
17
Multimedia Parameter Access Code
This FAC can be entered by any voice station to indicate to the DEFINITY ECS 
that you want to initiate a multimedia mode call with a specific bearer capability. 
This FAC would be followed by a 1 or 2 to indicate the following parameter 
selections respectively: 2x64 (unrestricted initial system default), 2x56 
(restricted).
Feature-Related System Parameters
This screen implements system parameters associated with various System 
features. 
NOTE:
This screen used to contain Call Coverage and Call Forwarding parameters. 
These fields have been moved to a new screen, which you can access with 
the command 
change system-parameters coverage-forwarding.
Field descriptions for page 1
Screen 85. Feature-Related System Parameters screen 
change system-parameters features   Page 1 of 10
                         FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 4_
                    Call Park Timeout Interval (minutes): 10
     Off-Premises Tone Detect Timeout Interval (seconds): 20_
                              AAR/ARS Dial Tone Required? y
                                      Music/Tone On Hold: music  Port: _______
           Music (or Silence) On Transferred Trunk Calls: all
                        DID/Tie/ISDN Intercept Treatment: attd
               Messaging Service Adjunct (MSA) Connected? y
Internal Auto-Answer of Attd-Extended/Transferred Calls? y
               Automatic Circuit Assurance (ACA) Enabled? y
                                      ACA Referral Calls: local
                                ACA Referral Destination: ________
            ACA Short Holding Time Originating Extension: ______
             ACA Long Holding Time Originating Extension: ______
Abbreviated Dial Programming by Assigned Lists:
Auto Abbreviated/Delayed Transition Interval(rings):
Protocol for Caller ID Analog Terminals: Bellcore