Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
397 Paging over speakerphones 
14
3. In the Group Name field, type Sales staff.
This name appears on callers’ phone displays when they page the group.
4. In the COR field, type 
5.
Any user who wants to page this group must have permission to call 
COR 5.
5. In the Ext field in row 1, type 
2009.
6. Enter the remaining extensions that are members of this group.
The switch fills in the Name fields with the names from the Station screen 
when you save your changes.
7. Press 
ENTER to save your changes.
Fixing problems
More information
nYou can create up to 32 paging groups on one DEFINITY ECS.
nEach group can have up to 32 extensions in it.
nOne phone can be a member of several paging groups.
Related topics
Refer to ‘‘
Group paging’’ on page 1354 for detailed information on paging over 
speakerphones.
Problem Possible causes Solutions
Users get a busy signal 
when they try to page.All phones in the group are 
busy or off-hook. Wait a few minutes and try 
again.
All phones in the group 
have Send All Calls or Do 
Not Disturb activated.Group members must 
deactivate these features in 
order to hear a page.
Some group members 
report that they don’t hear a 
page.Some phones in the group 
are busy or off-hook. Wait a few minutes and try 
again.
Some phones in the group 
have Send All Calls or Do 
Not Disturb activated.Group members must 
deactivate these features in 
order to hear a page. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
398 Paging users who are on active calls 
14
Paging users who are on active calls
Use this procedure to allow one user to interrupt another user’s call and make a 
private announcement. This is called whisper paging. The paging user dials a 
feature access code or presses a feature button, then dials the extension they want 
to call. All 3 users can hear the tone that signals the page, but only the person on 
the paged extension can hear the pager’s voice: other parties on the call cannot 
hear it, and the person making the page cannot hear anyone on the call.
Before you start
Before you administer whisper paging:
nYour switch must have a circuit pack that supports whisper paging. Refer to 
the DEFINITY ECS System Description for information on specific 
models.
nUsers must have 6400-, 7400-, 8400-, or 9400-series DCP (digital) phones.
Instructions
You give users the ability to use whisper paging by administering feature buttons 
or feature access codes.
You can give users feature buttons that make, answer, or block whisper pages. 
Using the Station screen, you can administer these buttons in any combination as 
appropriate:
nWhisper Page Activation — allows this user to place a whisper page
nAnswerback — allows this user to answer a whisper page
Pressing the answerback button automatically puts any active call on hold 
and connects the paged user to the paging user.
nWhisper Page Off— allows this user to block whisper pages
If possible, assign this function to a button with a lamp so the user can tell 
when blocking is active. You cannot administer this button to a soft key.
To allow users to make a whisper page by dialing a feature access code, you 
simply need to enter a code in the Whisper Page Activation Access Code field on 
the Feature Access Code screen. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
399 Using phones as intercoms 
14
Related topics
Refer to ‘‘
Using phones as intercoms’’ on page 399 for another way to give 
individual users quick, two-way communication.
Refer to ‘‘
Whisper paging’’ on page 1595 for detailed information on whisper 
paging.
Using phones as intercoms
Use this procedure to make communications quicker and easier for users who 
frequently call each other. With the intercom feature, you can allow one user to 
call another user in a predefined group just by pressing a couple of buttons. You 
can even administer a button that always calls a predefined extension when 
pressed.
Instructions
Administering the intercom feature is a 2-step process. First, you create an 
intercom group and assign extensions to it. Then, to allow group members to 
make intercom calls to each other, you administer feature buttons on their phones 
for automatic intercom, dial intercom, or both. This section also provides 
instructions for allowing one user to pick up another user’s intercom calls. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
400 Using phones as intercoms 
14
In this example, we’ll create intercom group 1 and add extensions 2010 to 2014.
1. Type 
add intercom-group 1 and press RETURN.
The Intercom Group
 screen appears.
2. Type 
1 in the Length of Dial Code field.
Dial codes can be 1 or 2 digits long. 
3. On row 1, type 
2010 in the Ext field.
4. On row 1, type 
1 in the DC field.
This is the code a user will dial to make an intercom call to extension 2010. 
The length of this code must exactly match the entry in the Length of Dial 
Code field.
5. Repeat steps 3 and 4 for the remaining extensions.
Dial codes don’t have to be in any order. The switch fills in the Name field 
with the name from the Station screen when you save your changes.
6. Press 
ENTER to save your changes.
To allow users to make intercom calls, you must administer feature buttons on the 
phones in the intercom group. You can administer buttons for dial intercom, 
automatic intercom, or both on multi-appearance phones. You can’t administer 
either intercom feature on single-line phones, but you can assign single-line 
phones to intercom groups so those users can receive intercom calls.
 
                                 INTERCOM GROUP
Group Number: 1
                                        Length of Dial Code: 1
GROUP MEMBER ASSIGNMENTS
              Ext   DC   Name
           1: 2010  1 B. Smith
           2: 2011 2 L. Yu
           3: 2012 3 R. Munoz
           4: 2013 4 K. Mancetti
           5: 2014 9 N. Mitchell
           6: 
           7: 
           8: 
           9: 
          10: 
          11: 
          12: 
          13: 
          14: 
          15: 
          16:  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
401 Using phones as intercoms 
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As an example, let’s set up automatic intercom between extensions 2010 (dial 
code = 1) and 2011 (dial code = 2) in intercom group 1.
To set up automatic intercom between extensions 2010 and 2011:
1. Type 
change station 2010 and press RETURN. 
The Station
 screen appears.
2. Move to the page with the Button Assignments fields.
3. In Button Assignments field 4, type 
auto-icom and press TA B.
The Grp and DC fields appear. 
4. In the Grp field, type 
1.
This is the number of the intercom group. Since an extension can belong to 
more than one intercom group, you must assign a group number to 
intercom buttons.
5. In the DC field, type 
2.
This is the dial code for extension 2011, the destination extension.
6. Press 
ENTER to save your changes.
7. Repeat steps 1–6 for extension 2011.
Assign a dial code of 
1 to 2011’s automatic intercom button.
To give a member of a group the ability to make intercom calls to all the other 
members, administer a Dial Intercom button on the member’s phone. Type the 
number of the intercom group in the Grp field beside the Dial Intercom button.
 
                                       STATION
   SITE DATA
         Room: _______                                    Headset? n
         Jack: _____                                      Speaker? n
        Cable: _____                                     Mounting: d
        Floor: _______                                Cord Length: 0
     Building: _______                                  Set Color: ______
  ABBREVIATED DIALING
       List1: ________           List2: ________           List3: ________
  BUTTON ASSIGNMENTS
    1: call-appr_                          6: __________
    2: call-appr_                          7: __________
    3: call-appr_                          8: __________
    4: auto-icom_ Grp: 1 DC: 2 9: __________
    5: dial-icom_ Grp: 1 10: __________  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
402 Observing calls 
14
You can also give one user instant, one-way access to another. For example, to 
give user A instant, one-way access to user B, administer an Automatic Intercom 
button on A’s phone only. You don’t have to administer any intercom button on 
B’s phone. If B has a Dial Intercom button, he can make an intercom call to A the 
same way as he would to any other group member.
When users are in the same call pickup group, or if Directed Call Pickup is 
enabled on your switch, one user can answer an intercom call to another user. To 
allow users to pick up intercom calls to other users, you must enter y in the Call 
Pickup on Intercom Calls field on the
 Feature-Related System Parameters screen.
Related topics
Refer to ‘‘
Abbreviated Dialing’’ on page 1139 for information on another way for 
users to call each other without dialing complete extension numbers. 
Refer to ‘‘
Intercom’’ on page 1387 for detailed information on intercom 
functions.
Observing calls
Use this procedure to allow designated users, normally supervisors, to listen to 
other users’ calls. This capability is often used to monitor service quality in call 
centers and other environments where employees serve customers over the phone. 
On DEFINITY ECS, this is called “service observing” and the user observing 
calls is the “observer.”
This section describes service observing in environments without Automatic Call 
Distribution (ACD) or call vectoring. To use service observing in those 
environments, refer to DEFINITY ECS Guide to ACD Call Centers.
Before you start
On the System Parameter Customer-Options screen, verify the:
nService Observing (Basic) field is y.
If you want to enable remote service observing by allowing remote users to dial a 
feature access code, verify the:
nService Observing (Remote/By FAC) field is y
If the appropriate field is not enabled, contact your Lucent representative. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
403 Observing calls 
14
Instructions
!SECURITY ALERT:
Listening to someone else’s calls may be subject to federal, state, or local 
laws, rules, or regulations. It may require the consent of one or both of the 
parties on the call. Familiarize yourself with all applicable laws, rules, and 
regulations and comply with them when you use this feature.
In this example, we’ll set up service observing for a manager. The manager’s class 
of restriction is 5. We’ll assign a feature button to the manager’s phone and allow 
her to monitor calls on local extensions that have a class of restriction of 10. 
Everyone on an observed call will hear a repetitive warning tone.
To set up service observing:
1. Set the observer’s class of restriction to permit service observing:
a. In the Class of Restriction screen for COR 5, type 
y in the Can Be A 
Service Observer? field.
b. Move to the page of the Class of Restriction screen that shows 
service observing permissions.
c. Type 
y in the field for class of restriction 10.
2. In the Class of Restriction screen for COR 10, type 
y in the Can Be Service 
Observed? field.
Anyone with class of restriction 5 now has permission to observe 
extensions with class of restriction 10. To further restrict who can observe 
calls or be observed, you may want to create special classes of restriction 
for both groups and use these classes only for the appropriate extensions.
3. In the Station screen, assign a Service Observing button to the observer’s 
phone.
A service observing button permits users to switch between listen-only and 
listen-and-talk modes simply by pressing the button.
4. To activate the warning tone, type 
y in the Service Observing — Warning 
Tone field on the
 Feature-Related System Parameters screen.
A unique 2-second, 440-Hz warning tone plays before an observer 
connects to the call. While the call is observed, a shorter version of this 
tone repeats every 12 seconds.  
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing group communication 
404 Observing calls 
14
In order for users to activate service observing by feature access codes, use the 
Feature Access Code screen to administer codes in one or both of the following 
fields:
nService Observing Listen Only Access Code
nService Observing Listen/Talk Access Code
When using feature access codes, observers must choose a mode at the start of the 
session. They cannot switch to the other mode without ending the session and 
beginning another.
NOTE:
Feature access codes are required for remote observing.
Related topics
Refer to ‘‘
Service observing’’ on page 1495 for detailed information on service 
observing. 
						

							Managing data calls 
405 Types of data connections 
15
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
15
Managing data calls
Types of data connections
You can use the DEFINITY system to allow the following types of data 
elements/devices to communicate to the world:
nData Terminals
nPersonal computers
nHost Computers (for example, CentreVu CMS or Intuity AUDIX)
nDigital Phones (Digital Communications Protocol (DCP) and Integrated 
Services Digital Network-Basic Rate Interface (ISDN-BRI))
nAudio/Video Equipment
nPrinters
nLocal Area Networks (LAN)
You enable these connections using a large variety of data communications 
equipment, such as:
nModems
nData Modules
nAsynchronous Data Units (ADUs)
nModem Pools
nData/modem pooling circuit packs 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing data calls 
406 Data Call Setup 
15
Once you have connected these data devices to the switch, you can use 
networking and routing capabilities to allow them to communicate with other 
devices over your private network or the public network.
This section describes the system features available to enable data 
communications.
Data Call Setup
Data Call Setup provides multiple methods to set up a data call:
nData-terminal (keyboard) dialing
nTelephone dialing
nHayes AT command dialing
nAdministered connections
nHotline dialing
Administering Data Call Setup
For data-terminal dialing:
1. Choose one of the following data modules and administer all fields:
nProcessor/Trunk Data Module
nData Line Data Module
n7500 Data Module
2. On the Modem Pool Group screen, administer the Circuit Pack 
Assignments field.
Refer to ‘‘
Modem Pool Group’’ on page 829 for more information.
For telephone dialing:
1. Choose one of the following:
nOn the Feature Access Code screen, administer the Data Origination 
Access Code field. Refer to ‘‘
Feature Access Code’’ on page 633 for 
more information.
nOn the Station screen, assign one button as data-ext (Ext:). Refer to 
‘‘
Station’’ on page 894 for more information.
2. Choose one of the following data modules and administer all fields:
nProcessor/Trunk Data Module
nData Line Data Module