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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

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    							DEFINITY ECS Release 8.2
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    Interactions
    nAutomatic Callback
    Do Not Disturb does not block an Automatic Callback call. Return calls 
    terminate at a phone in the normal way.
    nAutomatic Wakeup
    An Automatic Wakeup call deactivates Do Not Disturb and alerts the guest 
    at the specified time.
    If the Wakeup Activation via Tone is enabled, the auto wakeup interface 
    from the Speech Synthesizer circuit pack is disabled. The Do Not Disturb 
    interface still operates.
    nCall Coverage
    If a point in a coverage path has Do Not Disturb active, calls covering to 
    that extension alert the extension unless the extension has 
    controlled-restriction termination active. When Do Not Disturb is active 
    and a phone does not have a coverage path, calls are routed to the attendant.
    nCall Forwarding All Calls
    If Do Not Disturb is active at the forwarding extension, the caller receives 
    intercept treatment. If Do Not Disturb is active at the forwarded-to 
    extension, the call alerts the forwarded-to extension.
    nControlled Restriction
    When a phone has total-controlled restriction, it cannot receive or place 
    any calls. However, it can receive a call if another station has an auto-icom 
    button pointing to the controlled-restriction station.
    nInternal Automatic Answer (IAA)
    Activation of Do Not Disturb at the called phone preempts IAA.
    nPC Console
    You cannot implement Do Not Disturb at a PC Console.
    nPMS Interface
    Checkout from either a PMS or the switch automatically deactivates Do Not 
    Disturb for the specified extension.
    Names Registration
    Names Registration automatically sends a guest’s name and room extension from 
    the PMS to the switch at check-in, and automatically removes this information at 
    checkout.  
    						
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    Detailed description 
    The information provided by Names Registration displays on any attendant 
    console or display-equipped phone (as might be used for example, by Room 
    Service, Security, and others). The information allows hotel personnel to provide 
    personalized greetings to calling guests. For example, if John Smith calls room 
    service, personnel with a display-equipped phone, see John’s name and room 
    extension and can answer with a personalized greeting.
    The name of the calling or called party can display on display-equipped phones. 
    To maintain necessary guest security, hotels do not divulge guests’ room numbers 
    to other guests or callers. For this reason, do not assign display-equipped phones 
    to guest rooms.
    Check In
    The switch performs the following procedures at check-in:
    1. Information about the guest is obtained and stored in the hotel’s PMS. 
    2. The PMS sends a check-in message to the switch.
    3. The switch stores the guest’s name and coverage path.
    4. The switch removes the outward restriction on the telephone in the guest 
    room. The switch removes all LWC messages. 
    5. The switch changes the status of the room from unoccupied to occupied.
    At check-in, update the PBX names internal table and the call-coverage 
    path for the guest phone. Name Registration automatically sends a guest’s 
    name, extension (room), and preferred call-coverage path to the switch.
    Check Out
    1. The switch clears any previous wakeup calls. 
    2. The switch clears message-waiting lamp indications. 
    3. The switch activates controlled outward restriction, removes the guest’s 
    name, and identifies any unopened messages. 
    At checkout, Name Registration automatically changes the call-coverage path to 
    the administered Default Coverage Path for Client Rooms.
    Guest Information Input/Change 
    Use Guest Information Input/Change to change the guest name associated with an 
    extension, input a guest name after check-in, or change a call-coverage path. For 
    example, hotel may check in airline personnel before their arrival to guarantee 
    their reservation. However, hotel personnel may be unaware of the guests’ names 
    and so wait until their arrival to update the names. 
    						
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    Name Registration Information Format 
    For both Name Registration and Guest Information Input/Change, a guest name 
    may consist of as many as 15 characters, including spaces and commas. Do not 
    use periods.
    The name may be in all upper case letters, all lower case letters, or a mixture of 
    upper case and lower case letters. To use Integrated Directory, enter the name 
    using one of the following methods.
    nLast name, comma, first name (for example, Jones, Fred)
    nLast name, comma, first name, space, title/middle initial/name (for 
    example, Jones, Fred Mr)
    nLast name only (for example, Jones)
    Call Coverage
    Both Names Registration and Guest Information Input/Change messages contain 
    call-coverage path numbers. These numbers do not display but are used to 
    configure the appropriate call-coverage arrangements for guest extensions. 
    Arrangements can be for voice mail, text messages, any available coverage point, 
    or no coverage at all. 
    Administer call-coverage paths on the switch, and use the associated path 
    numbers to establish coverage arrangements at check-in. For suites, administer 
    paths to allow one room in the suite to be the coverage point for the other. To 
    make customized arrangements at time of check-in (such as coverage from one 
    guest room to another), manually administer the path attributes at the switch.
    Considerations
    nCall-coverage path numbers sent by PMS to the switch for automatic 
    reconfiguration are limited to those administered in the switch and stored in 
    PMS.
    nA guest room extension can have a maximum of 5 digits.
    nAn input in PMS of the name displayed on display-equipped phones 
    updates the switch. 
    						
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    Interactions
    nCall Coverage
    Call-coverage arrangements are not limited to automatic update during 
    check-in messages sent from PMS. Hotel personnel require coverage 
    points other than those designated for guests. Call-coverage paths can be 
    manually administered at the switch via the management terminal.
    nCOS
    If an extension has a client room COS, the save translation operation clears 
    the station name and sets the coverage path to the default coverage path for 
    client room when stored on tape. This does not affect the existing 
    information in memory. However, if the translations are read in, it affects 
    existing extensions until a database swap synchronizes the switch and 
    PMS.
    nName Character Length
    The switch supports 27-character names, but the PMS interface supports 
    only 15-character names.
    nPMS Interface
    During a Room Change/Room Swap, the name originally associated with 
    the first terminal is changed or swapped to the second terminal along with 
    call-coverage path, automatic wake-up entries, message-waiting status, and 
    controlled restrictions.
    Property Management System Interface
    Property Management System (PMS) Interface provides a communications link 
    between the switch and a customer-owned PMS. The PMS allows a customer to 
    control certain features in a hospital and hotel/motel environments. Refer to 
    DEFINITY ECS GuestWorks Server Property Management Interface 
    Specifications.
    Detailed description
    Table 52
     summarizes how the hospitality features are activated when you use only 
    the switch and when you use the PMS. 
    						
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    Table 52. PMS/Switch links
    Feature Switch Only With PMS
    Automatic Wakeup Activated via console 
    buttonN/A
    Call Coverage Activated via 
    administrationActivated via PMS 
    terminal — Transparent or 
    ASCII mode
    Check-In/Check-out Activated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Controlled 
    RestrictionActivated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Do Not Disturb Activated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Emergency Access 
    to AttendantActivated by guest 
    actionN/A
    Housekeeping 
    StatusActivated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Message Waiting 
    NotificationActivated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Names Registration Activated via 
    administrationActivated via PMS 
    terminal — Transparent or 
    ASCII mode
    Room Change/Swap 
    and Guest 
    Information 
    Input/ChangeActivated via 
    administrationActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode
    Room Occupancy Activated via console 
    buttonActivated via PMS 
    terminal — Normal, 
    Transparent, or ASCII 
    mode 
    						
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    The PMS Interface provides the following:
    nA communications protocol for controlling message exchange between the 
    switch and a PMS
    nAn application module for controlling the operation of PMS features
    nStatus data on all guest/patient rooms for selected features
    The protocol is full-duplex asynchronous and provides the mechanisms for setting 
    up a data session with PMS, message-exchange control, error identification, and 
    recovery. The interface supports standard data rates.
    Two protocol modes are provided: the normal-protocol mode as described above, 
    and transparent-protocol mode. Normal-protocol mode supports a character set 
    that has a combination of Binary Coded Decimal (BCD) characters and ASCII 
    characters. Transparent-protocol mode supports a complete ASCII-character set.
    The application module of the PMS Interface implements requested features and 
    provides backup if the PMS link is down. Whether or not the link is down, the 
    switch always maintains the following data for each room:
    nWhether the room is vacant or occupied
    nWhether the phone’s message lamp is on or off
    nWhether a controlled restriction is active at the phone and, if so, which one
    nThe guest’s name and coverage path
    When the PMS link is down, the switch automatically activates 
    Check-In/Check-Out for the attendant console and front-desk terminal with 
    display capability, and continues to support PMS features activated from 
    guest/patient-room phones.
    When the PMS link is up again, the switch sends one of the following messages to 
    PMS:
    nNo room-status changes occurred during loss of communications.
    nRoom-status changes did occur during loss of communications; therefore, a 
    data exchange is needed to synchronize the switch and the PMS databases.
    nThe system failed momentarily, destroying its record of room status; 
    therefore, a data exchange is needed to synchronize the switch and the 
    PMS databases.
    When the PMS link is down or not used, the switch maintains an audit-trail report 
    of all events that are normally sent to the PMS. The audit-trail report (accessed via 
    the management terminal) is a sequential listing of all PMS transactions executed 
    by the switch when the PMS link is down. Included are error events that occur 
    when the link is up or down. 
    						
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    If you have a PMS printer and the PMS link is down, the following status changes 
    print as changes occur:
    nRoom number
    nFAC dialed
    nAny additional information digits that were dialed
    nReason for the entry (error message)
    nTime that the error occurred
    Additional reports print to the PMS Journal/Schedule printer. These include 
    Automatic Wakeup activity, Emergency Access to the Attendant activity, and 
    scheduled reports.
    A supporting function called Room Data Image synchronizes the switch and PMS 
    databases after a PMS link goes down and comes back up. Information exchanged 
    includes:
    nRoom extension
    nWhether the room is occupied or vacant
    nMessage Waiting lamp status
    nControlled Restriction status
    nGuest’s name
    nCall Coverage path
    Message Waiting Notification
    Message Waiting Notification requests originate from attendant consoles, 
    front-desk terminals, or PMS terminals. When a request is entered, PMS sends a 
    message to the switch to change the state of the Message Waiting lamp. If the 
    lamp is activated by AUDIX, INTUITY Lodging, or Leave Word Calling (LWC), 
    the PMS cannot deactivate the lamp. PMS cannot turn LWC or AUDIC messages 
    on or off; these are controlled by the switch.
    Assign a console permissions COS to any console or terminal as part of the 
    “System Wide Retrieval Stations” to retrieve requests for another station. Assign a 
    client room COS to the extensions for which Message Notification is to be made. 
    						
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    Controlled Restriction
    When Controlled Restriction is activated through the PMS, the PMS sends a 
    message to the switch to assign one of the following restrictions to the phone in a 
    guest/patient room:
    nNo restriction
    nOutward restriction
    nTotal restriction
    nStation-to-station restriction
    nTermination restriction
    nCombined outward and termination restriction
    nCombined outward and station-to-station restriction
    nCombined termination and station-to-station restriction
    The attendant can still set Controlled Restriction for a phone whether the PMS 
    link is up or down.
    PMS-Down Log
    The pms-down log records only those User Controller Restriction events that are 
    for stations having a Class of Service (COS) where:
    nthe Client Room field is y
    nthe Controlled Restriction Configuration field is act-pms
    nthe pms link is not up
    nthe pms log extension is valid
    Housekeeping Status
    Your housekeeping staff enters status information from phones in guest/patient 
    rooms or from designated terminals. You can assign up to 10 Housekeeping Status 
    access codes within two different types:
    nRoom phone access code type
    Staff members dial up to six access codes that represent room status plus up 
    to six additional digits for items such as maid identification.
    nDesignated phone access code type
    Staff members dial up to four access codes that represent room status plus 
    the room extension and then up to six additional digits for items such as 
    maid identification. 
    						
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    The switch notifies PMS when Housekeeping Status information is entered. If the 
    PMS is unavailable, the switch writes this information to a log. The log is 
    accessible at the switch management terminal, and is sent to the log printer, if 
    administered. 
    Check In/Check Out
    A Check-In request deactivates the outward-controlled restriction on the phone in 
    a guest/patient room. A Check-Out request deactivates any controlled restrictions 
    and changes the controlled-restriction level to outward restriction, checks for any 
    messages, clears the wakeup request, and deactivates Do Not Disturb.
    If you do not use PMS or if the PMS link is down, the attendant can activate 
    Check-In and Check-Out from an attendant console or a front-desk phone with 
    display capability and console permission. This requires two buttons, Check-In 
    and Check-Out. Pressing either button places the display in the respective mode 
    and allows use of the touch-tone or DTMF buttons for entering data (rather than 
    for placing calls).
    The attendant exits Check-In or Check-Out mode by pressing any other button 
    associated with the display (for example, the Normal Mode button). This restores 
    the display and the touch-tone or DTMF buttons to normal operation.
    A Check-In/Check-Out request sends information for Names Registration to the 
    switch. This information includes the guest’s name, room extension, and 
    call-coverage path. If the PMS link is down and check-in is done from an 
    attendant console or display-equipped front-desk phone, the guest’s name and 
    coverage-path information is not automatically updated.
    If a guest/patient room has both a voice and a data extension, the checkout request 
    applies only to the voice extension.
    Room Change/Room Swap
    Room Change/Room Swap is provided only through PMS and activated from a 
    PMS terminal. With Room Change, data pertaining to the old room — including a 
    pending wakeup request, the guest’s name (transparent/ASCII mode), and the 
    guest’s call-coverage path (transparent/ASCII mode) — moves to the new room. 
    With Room Swap, data pertaining to the two rooms swap. With either feature, if 
    the occupancy status is inconsistent, the system sends an error message to PMS.
    Names Registration
    Names Registration automatically sends a guest’s name and room extension from 
    PMS to the switch at check-in, and removes this information at checkout. The 
    guest’s call-coverage path is sent to the switch during check-in and set to the 
    administered Default Call Coverage Path for Client Rooms at checkout.  
    						
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    Guest Information Input/Change
    Guest Information Input/Change allows the attendant to enter or alter guest 
    information (name or coverage path). Information changed at the PMS is sent 
    automatically to the switch.
    PMS/INTUITY Link Integration
    PMS/I
    NTUITY Link Integration allows the following PMS administrative 
    messages to tandem through the switch to the I
    NTUITY Lodging adjunct. This 
    eliminates the need for the I
    NTUITY-to-PMS voice messaging link. This does not 
    remove the need for the I
    NTUITY-to-PMS call accounting link.
    nCheck-in
    nCheck-out
    nRoom-data-image (database synchronization)
    nModify (guest-information)
    nAdd/Remote Text/Fax Notification Message (message-waiting status)
    nTransfer/Merge Mailbox (room change/swap)
    When the messaging link is down and the PMS/DEFINITY link is up, the switch 
    buffer holds up to 100 PMS messages. The switch updates the I
    NTUITY Lodging 
    adjunct once the link is up. If the buffer overflows before the link is up, the 
    database resync among PMS/DEFINITY/I
    NTUITY initiates by demand or by a 
    routine database update from PMS.
    Considerations
    nYou can use Leave Word Calling (LWC) or Integrated Message Center 
    Service for the hospital or hotel/motel staff and Message Waiting 
    Notification for guests/patients. However, if you do not use Message 
    Waiting Notification, Integrated Message Center Service is used for both.
    nDo not remove an extension while the PMS link is active. 
    nNormal-protocol mode allows extensions of up to four digits. 
    Transparent/ASCII-protocol mode allows extensions of up to five digits.
    nWhen save translations is done when transparent/ASCII-protocol mode is 
    active, station names with client-room COS save as blank and coverage 
    paths save as the default coverage path for client rooms.
    nThe PMS link may not work correctly when multiple p-extensions have the 
    same leading digit and adjacent lengths. For example, 3 and 4 p-extensions 
    with the same leading digit may cause problems. The same applies to 4 and 
    5, and 5 and 6. 
    nA room extension may begin with 0 only if the PMS sends a prefix digit or 
    a fixed number of digits. 
    						
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