Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
107 Overview 
5
DEFINITY PC consoles
The DEFINITY PC Console is a Microsoft Windows-based call handling 
application for DEFINITY system attendants. It provides an ideal way to increase 
your productivity and to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based 
DEFINITY 302 attendant console with a DXS module, plus several enhanced 
features and capabilities. The enhanced features provide you with the ability to 
see up to six calls at once, and to handle all calls more efficiently.
PC Console also provides a powerful directory feature. You are able to perform 
searches, display user information, including a photo. You are able to place a call 
immediately from the directory.
And, because PC Console resides on a Windows-based PC, you are able to use 
other software applications at the same time. If a call comes in while you are in 
another application, you are able to handle it immediately.
For more information about the DEFINITY PC Console, contact your Lucent 
account team. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
108 Adding an attendant console 
5
Adding an attendant console
Usually Lucent connects and administers your primary attendant console during 
cutover. However, you might find a need for a second attendant console, such as a 
backup console that is used only at night.
To add a night-only attendant console, complete the following steps:
1. Type 
add attendant 2 and press RETURN.
The Attendant Console
 screen appears.
2. In the Type field, enter 
302B1.
This is the type of attendant console.
3. If you want this attendant to have its own extension, enter one in the 
Extension field.
Tip:
If you assign an extension to the console, the COR and COS that you 
assign on this Console screen override the COR and COS you 
assigned on the Console Parameters screen. To avoid unexpected 
behavior, you should assign the same COR and same COS on both 
screens.
If you give your attendants an individual extension, users can call the 
attendant directly by dialing the extension. 
Individual attendant extensions also allow attendants to use features that an 
attendant group cannot use — for example, you can assign them to hunt 
groups. 
                  ATTENDANT CONSOLE 2
        Type: 302B1         Name: operator
   Extension:  Group: 1             Auto Answer: none
Console Type: night-only     TN: 1             Data Module? n
        Port:  COR: 1       Disp Client Redir? n
                              COS: 1        Display Language: english
DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
    Local Remote           Local Remote             Local Remote
 1:  5:                       9:
 2:  6:                      10:
 3:                     7:                      11:
 4:                     8:                      12:
HUNDREDS SELECT BUTTON ASSIGNMENTS
 1:           5:            9:           13:           17:
 2:           6:           10:           14:           18:
 3:           7:           11:           15:           19:
 4:           8:           12:           16:           20: 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
109 Adding an attendant console 
5
4. In the Console Type field, enter night-only.
This indicates how this console is used in your organization—as a 
principal, day only, night only, or day/night console. You can have only one 
night-time console (night only or day/night) in the system.
5. In the Port field, enter the port address for this console.
6. Type a name to associate with this console in the Name field.
7. In the Direct Trunk Group Select Button Assignments fields, enter trunk 
access codes for the trunks you want the attendant to be able to select with 
just one button.
8. If you are using the Enhanced Selector console, assign the Hundreds Select 
Buttons that you want this console to have.
If you want this console to be able to access extensions in the range 3500 to 
3999, you need to assign them 5 Hundreds Select Buttons: 
35 for 
extensions 3500 to 3599, 
36, 37, 38, and 39.
9. Assign the Feature Buttons that you want the 302 console to have.
To determine which buttons you can assign to a console, refer to 
‘‘
Attendant console feature buttons’’
Tip:
Feature buttons are not numbered top-to-bottom on the attendant 
console, as you might expect. Button numbers map to physical 
positions on the console as shown in Figure 3 on page 106
.
10. Press 
ENTER to save your changes. 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
110 Attendant console feature buttons 
5
Attendant console feature buttons
The following table lists the feature buttons that you can assign to an attendant 
console.
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
Abbreviated Dialing AD abrv-dial (List:___ 
DC:___)1 per List/DC1
Administered 
Connection [status 
lamp]AC Alarm ac-alarm 1
Alert Agent of 
Change to 
Split/Skill Hunt 
GroupAlert Agent alrt-agchg 1
Automatic Call 
Distribution (ACD)After Call Work after-call (Grp. No.__) N
2
Assist assist (Grp. No:__) 1 per split 
group2
Auto In auto-in (Grp. No.__)  1 per split 
group 2
Auxiliary Work  aux-work (Grp. No.__)  1 per split 
group 2
Manual-In manual-in (Grp. No.__)  1 per split 
group 2
Release release 1
Work Code work-code 1
Stroke (0-9) stroke-cnt (Code:_)  1
3
Attendant Console 
(Calls Waiting) CW Aud Off  cw-ringoff 1
Attendant Control 
of Trunk Group 
Access (Activate) Cont Act act-tr-grp 1
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111 Attendant console feature buttons 
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Attendant Control 
of Trunk Group 
Access (Deactivate) Cont Deact deact-tr-g 1
Attendant Direct 
Trunk Group Select Local TG
Remote TGlocal-tgs
remote-tgs12
4
Attendant Crisis 
AlertCrisis Alert crss-alert 1
Attendant Display 
[display buttons]Date/Time date-time 1
Inspect Mode inspect 1
Normal Mode normal 1
Stored Number stored-num 1
Attendant Hundreds 
Group Select Group Select _ hundrd-sel (Grp:__)  20 per 
console
5
Attendant Room 
StatusOccupied Rooms 
Statusocc-rooms 16
Maid Status maid-stat 16
Attendant Override Override override 1
Automatic Circuit 
Assurance ACA aca-halt 1 per system 
Automatic Wakeup 
(Hospitality) Auto Wakeup  auto-wkup 1
Busy Verification  Busy Verify verify 1  
Call Coverage Cover Cback  cov-cback 1  
Consult consult 1  
Go To Cover goto-cover 1  
Call Coverage 
[display button] Cover Msg Rt cov-msg-rt 1  
Call Offer 
(Intrusion)Intrusion intrusion 1  
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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							DEFINITY ECS Release 8.2
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112 Attendant console feature buttons 
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Call Prompting 
[display button] Caller Info callr-info 1  
Call Type Call Type type-disp 1
Centralized 
Attendant ServiceCAS-Backup cas-backup 1
Check In/Out 
(Hospitality)
[display buttons]Check In check-in 1
Check Out check-out 1  
Class of Restriction 
[display button] COR class-rstr 1  
Demand Print  Print Msgs print-msgs 1  
DID View DID View did-view 1
Do Not Disturb 
(Hospitality) Do Not Disturb dn-dst 1  
Do Not Disturb 
(Hospitality) 
[display buttons]Do Not Disturb 
Extext-dn-dst 1
Do Not Disturb 
Grpgrp-dn-dst 1
Don’t Split Don’t Split dont-split 1
Emergency Access 
To the Attendant Emerg. Access 
To Attd em-acc-att 1  
Facility Busy 
Indication [status 
lamp] Busy (trunk or 
extension#) busy-ind (TAC/Ext: _) 1 per 
TAC/Ext.
7
Facility Test Calls 
[status lamp] FTC Alarm trk-ac-alm 1  
Group Display Group Display group-disp 1
Group Select Group Select group-sel 1  
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
113 Attendant console feature buttons 
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Hardware Failure 
[status lamps] Major Hdwe 
Failure major-alrm 10 per system
Auto Wakeup pr-awu-alm 1  
DS1 (facility) ds1-alarm 10 per system  
PMS Failure pms-alarm 1  
PMS Ptr Alm pr-pms-alm 1  
CDR 1 Failure cdr1-alrm 1  
CDR 2 Failure cdr2-alrm 1  
Sys Ptr Alm pr-sys-alm  1  
Hold Hold hold 1  
Integrated Directory 
[display button] Integrtd 
Directory directory 1  
Incoming Call 
Identification Coverage 
(Group number, 
type, name, or 
ext.#) in-call-id N  
Intrusion (Call 
Offer)Intrusion intrusion 1  
Leave Word Calling Cancel LWC lwc-cancel 1  
LWC lwc-store 1  
Leave Word Calling 
[display buttons] Delete Msg  delete-msg 1
Next next 1  
Call Display  call-disp 1  
Leave Word Calling 
(Remote Message 
Waiting) [status 
lamp]Msg (name or 
extension #) aut-msg-wt (Ext:___)  N
Link Failure Link Failure 
(Link No.__) link-alarm (Link No.__
) 1 per Link # 
8
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
114 Attendant console feature buttons 
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Login Security 
Violation lsvn-halt lsvn-halt 1 per system
Message Waiting Message 
Waiting Act. mwn-act 1 per system  
Message 
Waiting Deact. mwn-deact 1 per system  
Night Service  Trunk Grp. NS trunk-ns (Grp. No.__)  1 per trunk 
group 
9
PMS Interface 
[display buttons]PMS display
Priority Calling  Prior Call  priority N  
Position Busy Position Busy pos-busy 1  
Queue Status 
Indications (ACD) 
[display buttons]AQC atd-qcalls 1
AQT atd-qtime 
Queue Status 
Indications (ACD) 
[status lamps]NQC q-calls (Grp:_)  1
10
OQT  q-time Grp:_)  1 per hunt 
group10
Remote Access 
Security Violation rsvn-halt rsvn-halt 1 per system
Ringing In Aud Off  in-ringoff 1  
Security Violation 
Notification Haltssvn-halt ssvn-halt 1 per system
Serial Call Serial Call serial-cal 1  
Split/Swap Split-swap split-swap 1
11
System Reset Alert  System Reset 
Alert [status 
lamp] rs-alert 1  
Station Security 
Code Notification 
Haltssvn-halt ssvn-halt 1 per system
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
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							DEFINITY ECS Release 8.2
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June 2000
Managing your attendant consoles 
115 Attendant console feature buttons 
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Night Service 
(ACD)Hunt Group hunt-ns (Grp. No.__)  3 per hunt 
group 12
Time of Day 
Routing [display 
buttons] Immediate 
Overrideman-ovrid 1  
Clocked 
Overrideclk-overid 1  
Timed Reminder RC Aud Off  re-ringoff 1  
Timer Timer timer 1
Trunk Identification 
[display button] Trunk-ID trk-id 1  
Trunk Group Name 
[display button] Trunk-Name trunk-name 1
Visually Impaired 
Service (VIAS) VIS vis 1  
Console Status con-stat 1  
Display display 1  
DTGS Status dtgs-stat 1  
Last Message last-mess 1  
Last Operation last-op 1  
VDN of Origin 
Announcement 
RepeatVOA Repeat voa-repeat 1
12
VuStats VuStats vu-display 1
N = any number of buttons on the phone can be assigned to this feature. For phone feature 
button descriptions, refer to ‘‘
Telephone feature buttons’’ on page 71.
1. List: List number 1 to 3 where the destination number is stored.
DC: Dial codes of destination number.
2. Grp: The split group number for ACD.
3. Code: Enter a stroke code (0 through 9).
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
Continued on next page 
						

							DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
116 Removing an attendant console 
5
Removing an attendant console
Before you physically remove an attendant from your system, check the 
attendant’s status, remove it from any group or usage lists, and then delete it from 
the system’s memory.
For example, to remove attendant 3, which also is assigned extension 4345:
1. Type 
status attendant 3 and press RETURN.
The Attendant Status screen appears.
2. Make sure that the attendant:
nis plugged into the jack
nis idle (not making or receiving calls)
3. Type 
list usage extension 4345 and press RETURN.
The Usage screen shows whether the extension is used in any vectors or is 
used as a controller.
4. Press 
CANCEL. 
5. If the attendant extension appears on the Usage screen, access the 
appropriate feature screen and delete the extension.
For example, if extension 1234 belongs to hunt group 2, type 
change hunt 
group 2
 and delete the extension from the list.
6. Type 
remove attendant 3 and press RETURN.
The system displays the Attendant Console
 screen so you can verify that 
you are removing the correct attendant.
4.TAC: local-tgs — TAC of local TG
remote-tgs — (L-TAC) TAC of TG to remote PBX
remote-tgs — (R-TAC) TAC of TG on remote PBX
The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). 
Label associated button appropriately so as to easily identify the trunk group.
5. Grp: Enter a hundreds group number (1 through 20).
6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options screen.
7. Ext: May be a VDN extension.
8. Link: A link number — 1 to 8 for multi-carrier cabinets, 1 to 4 for single-carrier cabinets.
9. Grp: A trunk group number.
10. Grp: Group number of the hunt group.
11. Allows the attendant to alternate between active and split calls.
12. VDN of Origin must be enabled.